Seriously a good experience. The medical assistant was very kind and efficient! Thank you so much for helping me.

Whole staff was rude, no professionalism here. if you also want to be turned away for care, i recommend saving time to go else where. i would give 0 stars if i could! read more

Really terrible customer service. The moment I walked in the front desk lady seems to roll her eyes and then dismissed every question I had.

I'm so upset. My husband had to get a new job because our insurance was ending. He needed a new DOT physical. Doctor renewed it until December, pending a Sleep Study for Sleep Apnea. We paid out of pocket for that test with a third party company. We have the results and my husband went to give them the results and get a further renewal. They said we have to pay for ANOTHER CDL physical. This is a continuation of care after you ordered a test. You've already been paid by the employer. We are not paying $163.00 plus tax for an entirely new physical. This is wrong. He should be able to see the doctor that originally ordered the test and extended his CDL (which is in DOT compliance). My husband is the main provider to our home. He's been a CDL driver for over 20 years. We have never had one single issue with him being cleared. We will be reporting the clinic to the employer, DOT, our PCP, and our freinds and family. My husband was "fat shamed," from the moment he saw the doctor. Based on previous performance, he's always performed his job responsibilities with the utmost professionalism, physical endurance, and is a loved person of the community. read more

If you're here for a drug screen for employment, try your best to have them send you somewhere else. They don't take appointments and make you wait in house with 1 person doing the screens. You'll easily wait a minimum of an hour. If you have the time for this, then this is the place you want. read more

Was here for a drug screen for employment, I was in and out and everyone is nice. If you are going for this just make sure you are ready when you get there. read more

This is the second time I have been sent here for a pre-employment physical and the second time it has been a totally disorganized disaster. I called ahead to see if I could make an appointment. The woman on the phone was very curt and said they "don't take appointments for something so simple, just come in between 8-noon Mon-Thurs" J came in Tuesday morning at 8am and they said they weren't doing any physicals that day because they were short staffed. My company ended up sending me to NextCare and it was a much better experience. Avoid Concentra if at all possible. read more

I came here expecting to wait an hour for a drug test, and definitely, going by these reviews, I was super hesitant to even try it. But honestly, I had a WONDERFUL experience! From start the finish! The front desk crew was super nice and attentive, the Nurses and techs were kind and down to earth... will definitely be coming back here if I need any treatment in Flagstaff! read more

I wish I could give them zero stars. I walked in at 10 am because I had a ring that was too tight, and that needed to be cut with a medical ring cutter. I waited two hours and fifteen minutes before they told me that they unfortunately did not have a cutter. Don't you think that they could have told me that after 15 minutes? After that, I called 5 other locations who didn't have a cutter. I didn't want to go to the worst place of all in Flagstaff: the ER! A complete joke! Oh, mam! Sorry, the hospital is in network, but the provider isn't, so we will just rip you off real good! Ha ha! So I got a brilliant idea. I went to a jewelry specialty store and bought a cutter there! I cut my ring off in 10 seconds! read more

For some reason every employer I've had in the last few years uses this place for DOT drug screens and DOT physicals. I would never come here by choice. The wait is always 2+ hours. The staff is friendly and helpful but that's about the only good thing. Still one star. read more

I'm personally giving it 3 starts. I had a drug test for a job and they said it would be a wait which I totally understand. I arrived around 3 they had about 10 customers waiting. As I waited more ppl kept on coming in for drug tests and they called them up before me. I was there till 4:55. I had not gone to the restroom since then. I was almost there for two whole hours and I couldn't hold it anymore. The lady at the front was rude enough to tell me to not go because I still had to wait. Thankfully another provider in the front told the doctors in the back and they got me in right before closing. During those 10 customer they hurried quickly to get them in before closing. There was this other customer waiting as well for 2 hours. Which personally I think they should be better at getting in every customer with proper time. read more

I was there for a 3:00 pm follow up appointment at around 2:45 pm. Well finally at 3:19 pm some called me up to the desk, to check my name since "it's so common". 3:30 comes and rolls by and about 3:40 I go back in a room for vitals. "Dictor will be in a minute". 4:00 pm rolls around and I open the door to the room. Start walking up and down the halls. The doctor that was going to be there in a minute was busy I found out. She was busy doing online shopping why patients were waiting over an hour after their appointment. I hope she able to find what she was working on. I would hate to disturb her while she was shopping. read more

Concentra Urgent Care - Exam room dirty. The blinds are covered in filth. There's something running down the wall too. Some kind of goo - Urgent Care Near Me - Flagstaff, Arizona

In my first review, I said I would go back to Concentra if I ever needed care again, Well, that's exactly what I just did, and the care continues to be excellent. The office is clean and well maintained. The staff are friendly and helpful, and the medical care is excellent. read more

Nobody answers the phone. Called several times and no response. Why have a phone....good luck.

I came here for a drug test screening for a possible employment opportunity. When I arrived, the place was already packed with about 10 people waiting before me. I arrived at around noon or so and upon checking in, I was told that there would be an hour and half to 2 hour wait. Being that my drug test was a urine test, I needed to try my best to hold pee for that long. I filled out the necessary paperwork, turned it in and my waiting began. Thankfully they had TVs in the waiting area and most of my waiting consisted of waiting, on my phone, and people watching. 2 hours came and went and by this it was 3pm and I was still not seen. While I was waiting, more people came in for employment drug test screenings and staff was starting to turn them way due to the wait being so long. I got seen closer to their closing time which was close to 5pm. Thankfully the staff lady that helped me was super nice and thanked me multiple times for being so patient (I mean I didn't have a choice). I understand why these places exist, but the waiting time for drug tests should not take longer than hour max. read more

As I'm typing this review, I've been sitting at this "Urgent" care location for 2 hours waiting to see a physician for an injury. Do yourself a favor and consider going to a regular hospital E.R. if you're in need or treatment. This place is anything but quick and no one appears to be in any hurry to effectively handle their patient flow. read more

Most visits to urgent care are going to suck. It is urgent care, after all. But these people make it as comfortable as possible. Their facility is pretty nice and up-to-date, it's clean, and they provide some essential freebies (chilled bottled water, coffee, etc.). The waiting room is equipped with a couple HD TVs that were playing some awesome sea turtle documentaries when I was there. Much more relaxing than playing the news or something. Unfortunately you do have to wait your turn, as it is walk-in only, and those with pressing issues are going to be seen first. I had to wait about two hours but they admitted they were pretty busy and besides... it's urgent care. What do you expect. I also appreciate being able to contact the doctor later on for questions (he called me back within an hour) and a staff member even followed up with me a couple days later to make sure the treatment was working and I was feeling better. The staff were all really great and professional. If you need urgent care but aren't in the midst of a life-threatening emergency, I recommend you come here. Much better alternative to the ER at FMC. So why did I rate four stars out of five? In this day and age, any place where a long wait is standard should provide free wifi for customers. It's the 21st century, come on guys. I think you can afford a little internet for your customers. My two hour wait would have been much better had I been able to watch Netflix on my ipad instead of staring at the walls and glancing at the TV. read more

Compared to all of the urgent cares I've been to, this one is the best. Especially the Dr's assistant that I got when I went. I think his name was Braiden? He was very attentive and made sure I had the best care. Not to mention he was nice on the eyes. read more

4th person in door @ 8am. Told hour and half for exam. Going on 2 and a half, still not been seen. IF POSSIBLE, AVOID THIS PLACE. read more

I went here with an emergency head injury. I have had previous bad experiences at urgent care which made me very nervous when I arrived. The people in the front were lovely and took my issue seriously. I was immediately seen by a nurse. They were rushing to give me some shots to stop an infection, but I was very overwhelmed. I told a nurse to stop as she was about to inject me because I wasn't ready, and she tried to continue. The head nurse immediately said "what are you doing. She's asked you to stop. When a patient asks you to stop, you stop." Those couple of seconds made all the difference to me. I had never felt listened to in urgent care before, and that was monumental. It helped me catch my breath and calm down enough to continue with the shots/stitches. Thank you to the nurse who listened to me when it mattered the most. read more

Horrible experience! Front staff and doctors talking about their personal lives. As we all know COVID-19 and the flu are here, I politely ask the receptionist for a mask. Her response was oh we don't give that here?!? They don't offer patients mask for waiting....You're a medical clinic? How does that work? read more

There is a clear lack of organization in the front office. We attempted to check into the sister facility located at the top of Humphreys St, and we were not greeted, I asked a few questions and the girl finally looked up from her computer to say "There's a 45 minutes wait, but no one is at the other facility if you go now" So we left, drove down Switzer (which took all of 2 minutes) and walked into this waiting room, where 5 people were waiting. I see now that this was really because the Next Care receptionist was too lazy to be bothered with new patient paperwork. Fast forward to now over an hour later at Concentra... multiple people have checked in after us, yet at least 5 of these people have now been taken back. My friend checked with the front desk as to her place in line, and was told "let me check on that for you...." She sits down. They speak with a few more people, then ANOTHER PERSON that checked in after us, is taken back to an exam room. My friend checks again, "Oh yes, I am about to enter your information... you have about 2 people ahead of you"... At this point, the one gentlemen that we can guarantee was here when we arrived goes to the front desk to check on his place in line "oh yes, I am just about to enter your information..." (Sound familiar?) Still waiting.... I cannot give recommendation to the service of the healthcare yet, but as for the efficiency of the front office staff, 1 Star....(And that's me being generous because at least the lady is nice. ) read more

Staff were really nice but I am not sure if the people there know what they are doing. We went there for their urgent care and the doctor's diagnosis was completely off. I wasn't feeling too comfortable after seeing the doctor so I ended up calling my "Doctor friends" later in the day with some of the results that they gave us at urgent care. My friends told me that the diagnosis was very wrong. I ended going to ER the following day early in the morning to get treated for the correct condition and even doctors there told me that the doctors diagnosis at this urgent care was completely off. read more

Called on Nov 20th at 11:53am to see if they could see my 8YO who had gotten something in her eye. (The lady who answered the phone had a hispanic accent) said yes they could treat an eye injury and to bring her in. I said, great I'm just picking her up from school, and we will head over. As soon as she heard that my daughter was attending school, she said that they wouldn't be able to see her due to possible COVID exposure. I would need to bring her to either an eye dr. or to the ED. My daughter had zero COVID symptoms. Super disappointed. The good news is I got her into Barnet Delaney Perkins with ZERO issues. Urgent care should not be turning anyone away, especially a kid that had zero COVID symptoms. read more

Staff is friendly but chatty and has no sense of urgency. Takes 3 hours to see 7 patients which is ridiculous between two providers and over 3 nurses seen working. Please consider another facility unless you have 4-5 hours on your hands. Dissapointin read more

The receptionist, nurse and P.A. were all nice but they need more help. The receptionist is checking in people and entering them into the computer which takes times when there is a steady stream of people coming in. Today is Saturday and most of their appointments are physicals. After 1 hour 45 minutes, we were finally done. read more

Way way too long why is everyone else getting seen but I have to sit here watch person after person get helped I arrived an hour aheAd of some of the people who are in and out of here. Never coming back. read more

Horrrrrrrrrrrrrible customer service... Waited over an hr and a half for a fricken drug test that takes a few minutes. Staff seemed like they could care less how long it took to take ppl back. People would leave and no one would call anyone back for long periods of time. If you could go to ANY and I mean ANY other place I would do so... Extremely disappointed with the lack of effort to work faster and get ppl back sooner.. read more

For something labeled as "urgent care" they sure take their time. I came in with strep throat and I waited over an hour and a half while someone who came in 45 minutes after me was seen within 15 minutes of his sign in. The nurses are friendly but they are either understaffed severely or they just don't care. read more

I have visited concentra many times but the most recent visit was horrible. I arrived 15 minutes after they opened and was there for over 3 hours (2hrs 45min of waiting). One of the front desk ladies who was also an assistant was completely rude. If I knew I was going to wait that long and be treated like crap I would have went to the hospital instead. read more

Absolutely horrible. This location said they would not see my if they did not accept my insurance which is understandable, however they did see me letting me know this information and later told me they were wrong/misinformed and they did not accept my insurance. My visit would have been free elsewhere. They billed me $1000 and they put this on my credit 3 times which is not even legal. This place is the worst place ever! read more

Came here for a skin infection that so happened to appear right before my cousins wedding. Mind you I'm from out of state and decided I needed to go to an urgent care so they can get me in quickly as possible. I was so wrong. They first told me it was going to be and hour and a half in total, for the whole visit. It was 3 in total!! I got into a room and the first male nurse didn't take my vitals or even really care to see what was wrong. He left and the 2nd nurse came in Dwayne, and he helped me out so much! He apologized on behalf of everything that was going on and took care of me. After seeing the doctor for 2 mins (literally) I had to check out of the facility and they asked if there was a phone call from them would I rate them a 9 or 10 and I said no. So I had to talk to the manger. He basically tried to convince me that if they do call to rate them a 9 or 10. I told him if it's on Dwayne's behalf then yes but everything else no! They were friendly but that's pretty much it. 3 hours is not ok for a "urgent" care. Do not come here if your not familiar with the area. read more

This place took me back faster than any urgent care that I have ever been to. The doctor was in right away, and even back checked his concerns for me with his colleague to make sure that I was getting the best care. When I was referred to the Emergency room, the doctors made sure to call in advance so that I would not have to wait around there either. Best Urgent care in the state of Arizona! read more

I was told half an hour max and I've been waiting for nearly 3 hours now. There are people who came in after me but were called before me. I don't understand what's going on. read more

I don't think anybody here knows what they are doing. I needed to get a physical examination for work. I got to the clinic first thing in the morning because I had heard that the wait times were long. It took an hour before I was seen. I was told that the results of the physical would be sent to my employer that day. They weren't. When I called to find out when they would be sent, my first call was answered by someone who giggled and hung up on me because she thought I was someone else. The next day I called again and spoke with a rude woman who let me know my exam was not a priority. This clinic hires from the bottom of the barrel. My employer still hasn't received my results. read more

My daughter cut her finger at school and we knew she needed stitches. I will start by saying I did not have terribly high expectations, but seriously, around every corner, this clinic blew us away with the quality of the service, the compassion shown to my daughter and the concern and quality care provided. Becky, the assistant, was so dang kind. Brought us in waters, soothed my daughter's fears and was just all-around pleasant. I was really impressed with Dr. Mortensen, however. What a gem of a physician! So gentle and tender. Thoughtful in his actions and spoke directly to my daughter, instead of through her to us. He is a superior physician and one I would highly recommend to friends/family. Wonderful experience. read more

Quick. Succinct. Just schedule a day or two ahead for whatever checkup you need and they'll take care of you.

I was told at arrival that it could be a two hour visit....to which I laughed and hunkered down for the wait. Called back in 15 minutes, good MA, doc came in about 5 minutes later. She actually listened to me and didn't hustle me our the door. This was a Saturday. Two days later on Monday, imagine my shock when they called me to check up on me! What a pleasant and unheard of surprise. If I need an urgent care center again, I will definitely return here. read more

I came in around 5pm with a high fever and sore throat. I was seen within 30 minutes of waiting. The took me back and tested me for strep right away. My nurse was extremely friendly and made me feel better. The doctor came in probably 5-10 minutes later and wrote me prescription for some antibiotics. Not only was my wait incredibly short but the service was the best I had ever had at an urgent care before. The cherry on top was that my nurse called me the following day to make sure I was feeling better. I'm over the moon about this place. Definitely my go-to urgent care facility in Flagstaff. I 100% recommend it. read more

Both visits were over 3 hours, and still waiting in second visit. Staff takes their time and appears to be in no rush. Take a half a day off work for a visit, or I highly recommend another location. read more