Non existent unless he fixes shoes in his house. After driving across town I wound up at someone's house. I'll be darned if m going in there. Don't bother. read more

This place is a garbage pit. When I went in I thought someone had taken a trash can and dumped it on the floor with rotted food, beer cans and other crap and then threw in a bunch of old boots and shoes. What a pig sty. Reluctantly I showed the guy my work boots and asked if he could sew up a spot where the stitching was coming loose. He said I could pick them up on Friday, this was a Monday. Ok, I go to the store on Friday and it's closed. I finally go back on Monday and some Mexican guy is in there that can barely speak English. I ask for my boots. He doesn't know where they are...boots and shoes and strewn all over the place. Finally, I find them laying in a pile behind the counter and nothing has been done to them. I take them and tell the guy to buzz off. What a dump. Avoid this place like the plague!!!! read more

I'm not a shoe guy. Last year though, I did get some nice boots for no good reason, but one thing I did know is that I didn't want that clomp of leather soles on all the floors I walk on, so I decided to add a half sole cover (topy). Simple enough; I read about it, watched some videos, and it seemed like a quick and easy job with any moderately skilled cobbler could pull off. The result was good, I got exactly what I wanted and the boots weren't damaged. I actually haven't worn the boots yet, so I can't speak to how good the durability of the work is, but on the surface it seems like it will last. The problem comes from the timing and communication of Glenn (the owner and single cobbler of this establishment). Glenn gave me a 1 week estimated date, and assured me that this would take NO MORE than 2 weeks. Seemed a bit long to me for this kind of work, but it wasn't exactly something I was rushed on so I just said "ok". I fully expected one week to get a call saying they were done. The 1 week date came and went, I shrugged and went on with my life, the 2 week date came up and still no call. I gave him a ring to see what was up, but it went straight to voicemail so I left him a polite message asking for a status update. Well, after waiting another week, there was still no answer so I decided to call again. This time, the number had been disconnected/inactivated. At this point I was thinking to myself, "did I just get swindled?" After a few days I swung by his shop, on the other side of town mind you, to a locked door and no answer during business hours. At this point I really did think I just got scammed. Then, finally, a week after I went to his shop, I got a call. He apologized profusely, said there was a lot of other stuff going on in his life (sick, relationship problems, whatever, etc.), but he would get on it that afternoon and give me a call when it was done. Well, the afternoon passed and went. More messages were attempted (he had a full voicemail box at this point, probably from other customers), but no response. Pretty irritated at this point, when I finally get a hold of him, I just ask him if I can pick up my boots regardless of the work done or not. He assured me he'd get to it, and to give him that chance. Guess what? Still didn't happen. This cycle happened about 4 times with another 3 weeks going by, then finally, FINALLY, he tells me he's going to do it one afternoon for sure and I can come by. Well when I got there, it looked like he just finished, and it had taken 2 months to add a piece of rubber on to my sole (unworn, brand new mind you). Then get this, he charges me the full amount for the job. After all that, he still has the audacity to pitch sales to me "for any other jobs I had next time." Yeah right buddy, if you're reading this, give me a good reason to come back to you otherwise I'm staying far far away. It would've taken me less effort, time, and stress to go and ship my boots to somewhere in New York to get it done. Glenn deleted all the inquiries off his Facebook page regarding the other jobs he had (pretty much all asking "what the...?") during this time. Never have I met such unprofessional and flaky business practice, and I've had my fair share of Craigslist deals. I shudder to think what would've happened had I needed some actual work done like a full resole. Glenn and his business is the single reason I never buy any more expensive shoes. Nice shoes will only last as long as the nearest reputable cobbler. read more

Glen worked at Gene's shoe hospital for many years and acquired all the equipment when Gene's closed. He's now working out of his garage which is a little hard to find (it's off the street behind the address), but worth the effort. I brought in my Tony Lamas for new half soles and heels and Glen did a great job with high quality materials. In this disposable culture it's nice to find someone willing to keep high quality boots and shoes on the street! read more