Flagstar Bank has screwed me twice once as an employee and second as a mortgage customer! Please stay away from this company!! I was set to close and was not having any problem but of course they found a problem at the last minute and of course is was after charging me $570 for appraisal from a disabled person! I will not let them screw me for a third time. The only time they care about a person is when they can get money from them otherwise you are treated so badly! read more

Another disgusted customer. Ripped me off on my mortgage payoff by slow-walking sending (mailing) me the payoff amount (still haven't received it 10 days later) so that they can extract a few more days of interest. Pay their fee and get it immediately. Oh, and I never chose them--my mortgage servicing was shunted over to them when my loan was bundled and sold. Stay far, far away. read more

Last month my loan is was sold to Flagstar. I have always make an extra payment to the principal, and I do pay my morgage online through my bank well, I received statement from Flagstar and I noticed that a few dollars of the extra payment were credited to Interest!! I called Flagstar and I spoke with Nancy, I requested to have all my extra payments credited to the principal, well Nancy told me that she is not able to process my request; she said that I should call Flagstar every time right after my mortgage payment is processed and request to credit all extra payment to principal!! Really? The other option is to make a note on my online payment, this is odd. I just have a bad feeling about this company. Looking forward to Refiance and leave this company soon read more

Probably one of the worst financial institutions out there! My husband passed in 2021 and I am still fighting ti get access on the account. Customer service sucks! The way way the bills are generated arrive at your door late. And auto payments don't get applied to your account correctly and the system generates fees that they can't even explain. Worst loan company! read more

If anyone would like to start a class action lawsuit, I'm game... Flagstar keeps your escrow (after the loan is paid off/refinanced), and makes interest $$$ on it while they pretend to not know what's happening. To date, they STILL owe me $1700+ in escrow and it's over 60 days later. They are in flagrant violation of RESPA guidelines and don't seem to care at all. To boot, I'm not the first person with this issue. My guess is that they make a lot of illegal money this way, while keeping funds that are no longer legally theirs. They tell me that the "check was sent" by mail, but it somehow didn't make it to me (yet all their bills and escrow hikes over the years certainly did!). They keep promising to send out another check. Um, no - that's not gonna cut it anymore. It's already LATE! Hey, Flagstar...I have an idea: how about you transfer the money into my bank account BECAUSE YOU'RE A BANK??? You certainly know my account number, as you've been taking my money directly out each month, for years. PS - To Rachel who told me to, "Be professional," on the phone: No. No, I will not. Think of it like this: An ex-lover of yours is keeping $1,700 you loaned them, and is making interest off of it every day. He doesn't need it any more...it's just sitting in an account, accruing more money for him that he will not share with you. On top of it, per your agreement, he owed you that money over a month ago. Then, every time you call, he claims he already sent you a check and just "don't know what happened." Then he strings you along by saying it will take days to write out and mail new check, but, call back in a week... Basically, you know he's lying, and suspect that you may never receive your money back. While you don't *want* to hate him, you're starting to loathe every interaction because you know he's just a con artist that you once loved. You begin to wonder if anything was real...if there is any decency left in the world... And then he has the audacity to tell *you* to calm down - when he is the cheat, the liar, the criminal! It's okay though, because you're finally contacting all of his friends on social media to tell them what's been going on. Friends like: BBB, CFPB, DIFS, Consumer Affairs, and that lawyer you both once thought was cool... You know that, by reaching out, your ex will finally recognize the error of his ways, right? Somehow, everything will be okay with the world again and you won't have to sell your left kidney just to finish fixing that catastrophic plumbing problem... The money will be returned and you'll know that your ex wasn't just using you for a paltry profit (I mean, let's be honest: your ex has a reputation for being a bit of a gigolo - who knows how many kidneys have fallen victim to him?) No...don't think about that. Your renal system will be fine....if your ex didn't give you syphilis... Oh, crap. read more

Troy Michigan Branch I hope I never have to deal with these people again they don't return calls or answer emails. Every time you call you get a different excuse. Just need a check endorsed but this takes these people a long time to stamp the back of a check! read more

Sellers Beware! They hand out pre-approval letters like party favors and then when the borrower is declined, they don't tell you about it until a month later. My house was tied up almost 3 months with flagstar telling us a closing was imminent. Then, no closing. Insist on a different mortgage company or pass on the offer. read more

I had the misfortune of having my loan transferred to Flagstar Bank 3 months ago, a month before my loan was eligible to remove the PMI from my loan payments. After my loan was transferred to them and after my LTV ratio was at the required percentage, I immediately sent in the paperwork to them requesting my PMI be removed. 2 weeks later, I received a letter that stated that I would need a BPO (Broker Priced Opinion) to verify the current value of the home. The letter also CLEARLY stated that the payment for the BPO was $125.00. I sent the check, along with the copy of the letter. They cashed my check and then proceeded to tell me that I owed another $250.00 because they could not find anyone in my area to give a BPO. After MANY phone calls, 4 escalations of the issue to management and 4 weeks later, they still contended that I owed another $250.00. In my view they are in breach of contract, but of course my only option at this point was to pay them the money so that I would not continue to pay over $100 per month in PMI. I will never do business with this mortgage company again and will never recommend them to anyone I know. They are the WORST customer service I've ever experience. And I think their business practices are VERY shady. I am giving them 1 star because I don't think ZERO stars are an option. read more

This place is worst bank I have ever dealt with. I have been trying to deal with my mortgage which has been in forbearance for over a year. I agreed to defer the balance in October 2021, but the deferral never gets processed. I called them dozens of times to try and resolve it. Every time I get different answers to the same questions. Nothing ever gets resolved. The customer service reps are ghetto. You will never get a correct answer from them. They have no idea what they are doing. read more

This was my 2nd re-finace through Flagstar. My original mortgage was not with them, but eventually ended up there. Up until this point, everything had been easy. The 2nd re-finance required an appraisal, because it's "policy". I hate it when people say that. The LTV (loan-to-value) ration was very low for my re-finance (less than 50%) so there is no justification for it whatsoever. My divorce agreement gave me 90 days to pay. In the end it took 5 months. I was literally hours away from being sued by my ex. Almost all of this time was spent with the house appraisal, which I don't need. Their appraisal department is unreachable to customers. The CSR (Jessica) was also helpful but powerless. There is no escalation process that achieves anything. I had to find them an appraiser myself. Then then sent it back, I think, 4 times. The last time they wanted to change the word "kitchen" to "kitchenette", for example. This was easily the most stressful part of the divorce and I was utterly powerless to do anything about it. This was the only issue, everything else worked, more or less, as you'd hope. I wouldn't use them again. read more

DO NOT DO BUSINESS WITH FLAGSTAR BANK!!! I set-up an automatic payment through FlagStar and Zelle. 9 months later, after receiving an email that my "auto-payment plan had been completed" I let the recipient know that he had received the last payment. The recipient proceeded to let me know he had not received a payment in 6 months. After looking back through my emails, I received an email every month from FlagStar Bank stating "your automatic payment to the recipient had been made". I contacted FlagStar Bank this morning and was told that the recipients bank had declined the last 6 payments he had not received. The FlagStar employ could not tell me why they were declined, and to make it worse, could not send me ANY PROOF that his bank had declined these payments in order for me to prove to the recipient this was NOT an error on my end, but rather his bank. When I asked to speak to a supervisor, the same employ came back to the phone about 10 minutes later to let me know there was nothing they could do for me to prove that it was the recipient's bank that declined payment. This lack of proof first makes me think it was not the recipients' banks screw-up, but rather FlagStars screw-up! As you would suspect, the recipient also feels it was likely a FlagStar Bank screw-up, otherwise they would have offered proof the issue was on the recipients end, and not due to me not making these payments. If nothing else, the fact that there were 6 "declined transactions" from his bank (according to FlagStar) and I received confirmation emails for delivery of ALL of these transactions that NEVER went through, and then a final email at the end stating, "your automatic transactions are all complete", FlagStar FAILED to let me know these transactions were not going through. I assumed, since it was set up as automatic payments, they were going through to the recipients account, and the recipient assumed the same, so neither of us were aware they were not getting through. According to FlagStar, they cannot offer me ANY proof to let me give to him the recipient that I was attempting to make these payments. FlagStar Bank is a JOKE! I wish I were not in a 3 year commitment to them with a HELOC loan, but you can bet as soon as my 3 year commitment is up, the HELOC will be paid back and I will NEVER do business with FlagStar bank again. This is the second issue I have had since I started banking with them. There will not be a 3rd screw up, as I will NOT use this account for anything else due to FlagStar not giving enough of a damn about their customer than to just tell me "sorry, there is nothing we can do to make this look like you just quit paying your bills, not because we can't, but because we wont! STAY AWAY FROM FLAGSTAR BANK! I wish I had read all of the poor reviews before I took this HELOC LOAN out!!! read more

If you are shopping for a mortgage company, don't even consider these guys. Homestreet Bank sold my loan to these chumps. They have failed to pay my homeowners insurance as well. Shitty customer service, suspect practices, paper (in duplicate) application forms for automatic payment. And I think the website was made in 2003, and then never updated. Shopping right now for another bank. May I never meet you again, Flagstar Bank. And, thanks for nothing, Homestreet Bank. read more

HORRIBLE CUSTOMER SERVICE! Rude, not helpful at all, they don't know what they're doing, they don't communicate with each other, and don't seem to care at all. They more than double charged me and getting my money back has been such a hassle! DO NOT RECOMMEND! read more

be careful if falling behind in mortgage payments. When you do pay, ensure that the payment is added to your account and not held in suspense. In suspense means not paid! As I recently learned from a FS rep. Most of the representatives are nice, quite a few are nasty. They lie and will continuously say your mortgage is up to date meanwhile the funds are held in suspense. read more

My home load was sold to Flagstar, I entered Flagstar as a vendor and made my first load payment. Fifteen days the payment was returned on a Friday and on Monday I received a threatening call about a delinquent payment. Contacted my bank, they infirmed me there was an error on Flagstar's side, I contacted the number from the threatening message and was treated like a criminal and told the error was mine and make sure I did make the payment. I subsequently made 2 payments via USPS. Fast forward to the next day, I get an email stating Flagstar acknowledges an error on their side, which has been corrected and please remake the payment. I contact them again, they acknowledge the error and state it was discovered and corrected five days before my first contact. Why was the first contact so rude if it was a know issue , why did they not contact borrowers proactively to let them know rather than delinquent threats. Because they simply do not care about their customers. Stay away from these people, they do not deserve anyone's business. read more

I have had my mortgage loans with Flagstar for over 8 years total and never had any issues. We decided to open a HELOC loan and we were completely lied to and screwed over when it came to our monthly payment. They are insisting on redoing the loan for a THIRD time all while running our credit scores AGAIN because they made a mistake. I cannot get any supervisor to return my calls and cannot get anywhere with the customer service agents or "Benjamin Thomas" who was our original loan officer. He made a mistake and me and my husband are getting the run around over and over again. They have done NOTHING to make this right!!! If i could ZERO STARS I WOULD. ​ read more

I DO NOT RECOMMEND FLAGSTAR AS A MORTGAGE LENDER. I was approved for a home loan. I asked for a pre-approval letter so i can make an offer. The first letter I received was already expired. I received a second letter upon complaining, which expired the next day. When I pointed this out, the agent sent me a sassy email and hasn't followed up since. For this reason, I called. Upon calling, I was transferred 3 times and was on hold for 30 minutes. The last agent I spoke to told me their letters don't have expiration dates, which shows how careless, ineffective and unqualified their employees are. I'd hate to have to restart the process with a different lender, but this has been a very NEGATIVE experience. read more

Not only was my experience with Flagstar disappointing, it was straight up annoying. I would say that this bank is ran by clowns, but that would be an insult to actual clowns everywhere. I was one of the people forced into having to transfer my Wells Fargo account to a Flagstar account. I have never dealt with such incompetence when it came to customer service. It seemed like it was everyone I spoke to on the phone's first day on the job; talked to four people and they all seemed clueless. I had already moved 4,500mi away from the nearest Flagstar when the transfer happened and was unable to close my account over the phone. I tried a few times but was met every time with a bumbling operator sputtering about how I would need to come into an actual bank to do so. (I lived in HI so that was pretty tough to do) When I finally made it back to MI and could get to a Flagstar bank, I learned the account was in the negative because of the monthly service fee they charged to an account I only used once to move all of my money out to my new bank. They also charged me $6 a day it was in the negative; doesn't sound like much but that adds up pretty quick! At this point, I just said f*** it and paid the fee to free myself from this joke of a bank. Life is good now that I cut ties with Flagstar. I feel a weight lifted of my shoulder and I think I have a shot at true happiness now! If you value your sanity, take your business elsewhere besides Flagstar Bank. The best metaphor for this bank is a leech sucking on your left buttcheek; you can't see it or reach it to get rid of it as it continues to bleed you dry. Although, again I do feel bad insulting leeches with this comparison. read more

My original home loan was sold to this bank like, one month after closing. Fine. Auto payment set up good, fine. About one month before the first "anniversary", they sold my loan to another bank, fine. Then the nightmare started. Sent me a letter stating "...your hazard insurance expired and we do not have evidence that you have obtained new coverage...", I have received a reminder from my home owner insurance (the hazard insurance) saying they have mailed the bill to my mortgagee on record. WTH ? 3 days later, this bank sent me another letter saying "Evidence of adequate insurance coverage was provided" ? I haven't even call or fax or contact them in any way ! WTH #2. Now I read these reviews, ha, so I'm not the only one who couldn't talk to a real person when calling them !!!!! REALLY REALLY BAD SERVICE !! I WOULD NOT RECOMMEND ANYONE TO DO BUSINESS WITH THEM !! read more

If I could give Flagstar Bank a 0, I would. I had my mortgage with Rocket Mortgage - never had an issue. The mortgage got sold to Flagstar. They were taking auto-payments for 3 months, and then stopped. Claimed I needed to confirm the auto-payment choice (why, if I didn't complain for 3 months?) and they sent me a letter (which they probably did), but I was on vacation and missed that. Ended up with $200 late fee. When called them to pay off (40 mins call) - the girl on the phone couldn't write down the digits from my accounts, I had to repeat gazillion times and after all, the payment didn't go through because she still got the numbers incorrectly (!). They didn't call right away so we could fix it quickly; instead I realized that when I was trying to schedule a payment online and saw unpaid balance... Called them again (another 20 mins), listened through tons of irrelevant information and answered a dozen irrelevant questions, then finally the guy on the phone helped to get the bank info in. Will wait for tomorrow, and call them again if they cannot take the payment. In the meantime - they online service shows nonsense (the numbers for payment due, total, past payments are all messed up) and I still cannot setup an auto-pay! This is simply ridiculous!! I wish I could choose where my mortgage goes, but unfortunately I'm stuck with them for now... read more

Since Flagstar purchased my mortage they have had 2 data breaches. I have been trying for about 2 months to get information specific to my personal information. Phones calls do not get returned; emails do not get a reply. Social media will respond but then nothing happens. This bank does not care about you or your personal information. Stay clear if at all possible. read more

They purchased my mortgage in early 2020. When my homeowners insurance company, Allstate, sent them their invoice for the year beginning September, due beginning of December. FLAGSTAR NEVER PAID IT!! They then send me a letter saying my insurance was cancelled and we'd have to pay THEM for insurance at a higher rate!!! What in the serious heck is going on over there? TERRIBLE EXPERIENCE!!! Never use them!! EVER!! We refinanced to another company. Good riddance to Flagstar. read more

This company is so dishonest and have ZERO customer service standards! We were paid up two months ahead on our mortgage (per our bank statements AND Flagstar's online portal), and we decided to formally request a refund of one month. Followed the direction of the company and filed a formal request with all the required information and signatures, never heard back from them. Never received any refunds, contacted the company and they claimed they gave a refund and we need to contact our bank. Bank said they have no records or scheduled payments/refunds/wire transfers into our account from Flagstar; bank opened a claim against Flagstar and granted us a temporary credit and advised they would deal directly with Flagstar on our behalf to get it straightened out. STILL no contact from Flagstar! Go to pay Dec. mortgage as scheduled and Flagstar is claiming we owe TWO months and we have various late fees?!?! The representative claimed that information was wrong, but also claimed they gave us TWO mortgage refunds --- even though TWO were not requested and we never got a single penny refunded from them! Zero correspondence, zero refund, zero common sense, zero customer service standards. They refused to explain why they voluntarily claimed to have gaven two refunds without our permission and never had any direction on where those refunds were. Our bank has once again refuted any wire transfers into our account from Flagstar and said none were scheduled or completed. This shady company has no business ethics and almost $2000 is literally GONE now and they're accusing us of being two months behind. If you're looking for a mortgage lender, run for the hills. They have no consideration for their customers and have no desire to fix this situation. read more

This institution will mess up escrow then offer an ultimatum. I am now walled from additional, principle payments for twelve months until an Escrow analysis. I paid nearly half the escrow off without thinking, and realized that payment will float for twelve months. Extortion! read more

Horrible, horrible for mortgage. I didn't choose them, my builder loan was sold to them. Dated (no) tech and bad communicate skills (written and verbal). read more

Horrible!!!! I made a payment on there pay by phone ,I done everything right on my end then it gave a confirmation number and thought I was good until the next month bill came out ,then come to find out it didn't go threw and I was a month behind and didn't know it !.not only dod it slam my credit score by 83 points! But they were sending me letters in the mail stating my house is up for foreclosure! I called customer service and they said they had problems with there pay by phone .even though it was there fault they wouldn't take it off my credit report so my credit score is 83 points and it was on there end .customer service are rude assholes I wouldn't recommend this place to someone I hate .I didn't choose them my other mortgage lender sold my loan to them ,I wouldn't even give them a star but a middle finger if I could!!!!!! Absolute shittiest lender you can think of!!!! read more

I like to round up and partial pay my $1956 mortgage into $1000 payments every two weeks when I get paid. Flagstar does not accept partial payments. What bank can't accept a partial payment? Ludicrous. Wish my previous mortgage company never sold off my home loan to a company who can not get with the times and accept partial payments. read more

This is the WORST so-called bank ever!!! Their customer service is horrible to say the least, and that's the nicest comment I am forced to give! My loan was bought by this very shady so-called bank less than 3 months ago and it has been nothing but a nightmare ever since!!! As I'm writing this, I'm still on hold (what a sucker I am) with their corporate office for 20 minutes now and still counting! Prior to that, the local customer service number I called kept me on hold for 35 minutes before I decided to hang up!!! So anyone who is a "customer" of this piece of garbage bank should do whatever it takes to get away from them, at any and all costs!!! I am forced to give them a one star rating, which they definitely do not deserve, in order to post my review. There's a reason why they have a 1 1/2 star rating! read more

This has been the worst company I've ever had to deal with. Unfortunately our mortgage was sold to this company at the beginning of the year and we have had not one pleasant experience! It first started with not being able to log into our online account in order to pay our monthly bill, etc. It's been half the year and this company has yet to fix our "technical issue" so we have to mail in a check ever month. Their IT department can never understand what the issue is. Secondly, it took an act of Congress in order for them to add myself to our account (I am not on the mortgage due to we weren't married when we bought our home). Now, I'm receiving multiple letters about how we never provided home owners insurance when I have personally faxed AND uploaded proof of insurance to their website. I received a letter today stating they have provided me with insurance, at our expense!!!! I wouldn't recommend this company to anyone! I'm so disgusted with these outcomes I'm considering refinancing our home just to change mortgage companies!!!!!! read more

If I could give zero stars, I would. I have now had two loans to sent to flagstar for servicing. Flagstar has withdrawn payments from my non-flagstar accounts without authorization. Sent me countless pieces of junkmail, despite the fact that I have never solicited their business, never opened an account with them and have only had the misfortune of having my loans sent to them for servicing. If given any choice, I would not do business with flagstar on any level. read more

Flagstar is the servicer of my home mortgage. After using Wells Fargo, Chase, others I can say FlagStar is really poor. Sadly you don't get to choose your mortgage loan servicer. Flagstar seems to be a small time operation and their forgetting to pay my property taxes is a symptom of that. Really bad business operation. Customer service people seem nice on the phone but really you shouldn't need to call the bank if they do their job correctly. read more

I spoke with Amber and she asked if she could place me on hold... I said "yes, if you promise not to disconnect me," she assured me she would not. Amber never once came back on the line to advise me she status, after waiting for 1 HOUR and 30 MINUTES, I HUNG UP!! This is totally unacceptable and I would hope someone does something about it. In my original review with Flagstar, I advised them this would be placed on Yelp. I find it Interesting Flagstar wants us to review their calls with "how satisfied" we were but still don't take the time to call and see if they could assist. If they had a star system which included zero...they would receive a zero. read more

After having an awful experience with Flagstar Bank on my last house, I prayed they wouldn't get the loan of the house I just bought, but they did! Now I'm forced to deal with this crappy bank again. I prayed I wouldn't have all the same problems as last time----yet they've already begun!! Fingers crossed they flip their former script and make things right THIS time. Avoid this bank at all costs. I pray every day my loan gets sold off again to another bank. PS For those who comment about how nice and easy the site is to navigate, sure it is.... when it's not having technical difficulties! --------- Why can't we choose our own bank!!?? read more

We have our mortgage through them and the customer service is horrible. I usually never write a bad review on banks or financial institutions but they are awful. I spoke to the tax consultant and she was incredibly rude and got very irritated when I did not understand what she meant. Will try and refinance through a different lender soon. read more

Absolutely a despicable bank! Flagstar purchased my mortgage from another bank so I did not CHOOSE to do business with them. So if you have a choice, run! First, Flagstar does not accept business account payments at their online site. I have owned 7 properties now (6 have been investment properties) so I have a business account -- which the IRS required by the way. Flagstar's policy is to not accept any online money from a business account. Somebody explain that one to me?! That's not even close to the worst part. The worst part was when I finally had enough of them and was looking to replace/refi the property. I called around to other banks and they contacted Flagstar to get a "payoff statement". Flagstar then stopped paying the property taxes from the impound account, racking up late penalties. Then they claimed it is also "their policy" to stop paying property taxes if there is an inquiry about a payoff. What the heck are they talking about?! The only one who can authorize a stop property tax payment is ME!!! And this was only an inquiry about a balance. What if I decide not to use that bank? Then I have county tax penalties and no refinance. They violated california banking codes -- are in pure denial that they did anything wrong -- so I'm going to sue them and win. But what a pain in the *ss. These guys are THEEE WORST. And I've had to deal with Bank of America. read more

Horrible customer service. I payed my monthly payment early. They automatically applied it to the principle. I've called every month to get it fixed. Have been told 3 times it was taken care of only to have them tell me the next month I am delinquent. read more

Worst bank I've dealt with. I don't understand why Wells sold my account to them due to me switching my info to Austin, TX, their also garbage for doing that. Bank has the worst online banking I've seen. It's inconvenient since they don't exist here in Texas. Legit can't wait to pull my account from them read more

We have been trying to refinance for months and we kept getting conflicting information about what FG needed from us to process our application - we went through the whole thing twice. I posted a BBB complaint and got a number to call which was just a generic CS number, and no one ever called us back. Now they denied our refinance application and send a debt collector to our door on a Saturday - we're refinancing with someone else, and we've been on the mortgage deferral program, so we owe them nothing read more

These people are bad I mean really bad. These are the worst clowns in banking. My mortgage was sold to them from shellpoint while that is how banking works companies sell we get that. But we had Bi Weekly set up ACH payments and guess what they don't do that unless you pay a month in advance? What??? We have done this with our old mortgage company for years now we have to pay an extra month to be put back on our original plan? On top of that the call center people are unprofessional and rude. Manager or supervisors speak over you while chewing on candy or ice who knows. They are just horrible to deal with now I am stuck with the expense of having to refinance our mortgage to get rid of them. STAY AWAY from them if your mortgage is sold to them I am sorry because it will be a horrible experience. read more

I am still learning how homeloans work and have been shifted to this company. How they just give you to another company without your approval makes me wonder. They get all my info and I have no say. They under paid my insurance company in 2018 causing my escrow to look like there was a deficit at the end of the year because they had to pay the insurance they didn't pay along with they next years insurance so when they ran a review my escrow was about $750 short. They would not run another review even after I paid them extra to make the escrow correct. I called to get my loan fixed and the man who I spoke with was rude and short. He continually breathed hard like I was wasting his time and was not at all understanding to the fact that they raised my home loan over $200 this year and really did not care at all. I am a single parent and I am continually fighting to be home more for my children and less at work so that my kids are not classified as latch key kids. I hate the fact that big companies take advantage of people. I certainly will not use this company for any other banking or loan needs. read more