The response I received was prompt. The technician arrived in the timeframe I was told. He was very thorough and checked the entire system. He found that it was something simple for the fix and it was done in less than an hour. All added together it was an inexpensive fix. The technician even took the time to explain some points about my system. I highly recommend this company! read more

Yesterday, Daniels came out to replace our 16-year-old HVAC system, which was very much on its last legs and fully aboard the struggle bus after the recent heat wave. The team that came out, Peanut, John, and Jeremiah, was absolutely incredible. They were thoughtful, kind, professional, and so quiet I barely knew they were here. They arrived on time, completed everything, and had the area cleaned up by 2:30 p.m. Based on Ronnie's quote and recommendation, they also did minor duct work to enlarge the supply ducts to the far end of the house. We heard and felt air coming out of three vents that we honestly had not felt in over 20 years of living here. Ronnie was the only person who mentioned that solution when he came out to quote us for a new system, and it made an immediate difference. While the install was happening, Mrs. Daniels, the owner, came by personally to collect payment and have us sign the contract. I am usually someone who prefers to do things online, but having her show up in person and put a face to the business was such a thoughtful touch. She even hugged me at the end of the transaction. From start to finish, this was a wonderful experience. The system works beautifully, the house already feels better, and the people made the whole process feel personal and cared for. I would absolutely recommend Daniels. read more

Our tankless water heater went out over the holidays. Daniel's was very responsive and their quote was very competitive. They arrived on schedule and installed our new unit. Their team was professional, efficient, and tidy. They were easy to work with and they gave us confidence that they knew their business. I recommend Daniel's and would definitely use them again. read more

I was so fortunate to have my Home Warranty company put me in touch with Daniel's! I was wary that my service request would be put on a "back burner", but they quickly responded to my request, set me with an immediate appointment, showed up on time, and got the work done quickly and efficiently. They even explained my issue in a way I could understand. They will be my heating & air company for all future repairs and improvements and preventative service. They even sent ME a "thank you" card read more

Daniel did an amazing job and Im 100% satisfied. Friendly and explained everything. I highly recommend this company.

Daniel's did a great job installing our new unit quickly and efficiently. We live on the 4th floor of a condo building and it was done by the afternoon. I highly recommend Daniel's, they were all professional and courteous. Our new unit is quieter and more efficient than our old one. Thanks Daniels from The Sims read more

I have worked with multiple Heating and Air Conditioning Service and Installation companies over the years and I have to say that over the past three years of working with Daniel's, I would not call anyone else. They have serviced and maintained my gas fired boiler in my residence when two other long time Richmond area companies both told me my only option was a $14,000 replacement, without even doing any diagnostics. Daniels most recently installed a new air conditioning system in my 116 year old home and the service, installation and price were all excellent. I know you can have varying experiences with companies depending on the day or the technician that is sent to your home, but I have experienced over three years of consistent, excellent service. Thank you to the Daniel's Team! read more

Excellent service from a small company taking pride in their work. Daniel's installed my original equipment when the house was built 13 years ago. I have been unsatisfied with a number of other service companies I have used over the years, and when my main unit needed to be replaced I called Daniel's. Their cost was better than all the guys with big advertising budgets, and without any hard sell to upgrades I didn't need. They delivered the unit earlier than expected and the install was fast and efficient with courteous professional techs. They are not one of the big-boys in Richmond, but they do a great job. read more

When theyThe tech couldn't figure out why my heater wasn't turning on. Their first suggestion was that I freeze until they were able to read the unit. Once the unit was heating, they said I was wrong to question why it turned off. I have an electric heater, and used the word "ignition". I was laughed at by the tech because "there is no ignition". I agreed and asked "why the cold air doesn't get hot". I was informed that it must be my brand new nest because "they don't work well". After I told the tech to leave my property, the owner Daniel showed up knocking on my door, looking for a fight. He's 225 lbs, I'm around 130. I grabbed a bat to even the odds and he immediately ran away, like the coward he is? read more

Daniel's Heating & Air have been taking care of our home for going on 20 years. That should speak for itself. The had put in our gas furnace and air conditioner when our house was built that we bought from Showcase Builders. We chose the same company to replace our units a year and a half ago. Our systems lasted 10 years longer than those around us and we give credit to Daniels for that. read more

These guys worked non-stop all day in 93 degree weather and in our very hot attic. They installed our original unit 20 years ago and it was time for a whole new unit. They are very hard working, knowledgeable and courteous. If you need your HVAC replaced they are the go to company. We had quotes from other companies and they were ridiculously expensive and we felt like they were trying to upsell us on expensive add- ons that we did not need. Daniel's was honest and very reasonable. We would highly recommend their services. There's a reason why you're in business for almost 50 years!! read more

Just called to have them come out and look at our air conditioning. Ellie was the lady that I spoke it. She told me it would be 3 days before anyone could come out. I explained we have young children and it was supposed to be in the mid 90's this weekend. She then informed me that she had been without AC for 2 weeks, so I could deal with it. I will never use this company. She was so rude and I will share this with everyone I talk to. read more

I just had a new system installed. They performed above my expectations and I appreciate a family owned and operated business. Ms Daniel came out to make sure all was going well and it was. They answered all my questions in depth. System performing exactly as they said it would. read more

Back in 2007 i was considering having my oil boiler replaced with an hvac system becuase i had been having such a hard time with boiler repairs. i had been working with another major richmond repair/service organization who effectively charged me nearly $1k in repairs with no real results. i contacted Daniels for a quote for a new hvac system. The owner of the company and his wife came out to my house to have a look at things and to work up a quote. He did a walk through and asked me why i was considering a new hvac system and i told him the trouble i had. he said...and i'll never forget this. your boiler looks like its in fine condition, let me send a technician out free of charge to have a look at it for you, i'd hate for you to spend so much when i think this boiler is fine. that day, a technician came out and fixed my boiler in 20 minutes. i had spent months with the other company. i have never worked with another company since. these are my guys. this year i started having problems again, the guys at daniels came out and replaced a couple of things, these days, my budget is really tight, so when it seemed like it was going to start getting too pricey for me i contacted daniels and told them that we were going to have to stop for now and wait until my budget allowed for further. i was told that the last technician had discussed what he was seeing with his team and they wanted to try a couple of more things and that this visit would be free of charge. they came out and wound up putting a new part on my boiler, i expected to pay for that part when i got my bill, but they kept to their word and charged me nothing. its that kind of integrity that is really hard to find in 2016. I tell everyone i know about their services, they have never done me wrong. read more

In response to my heat pump repair request, our home warranty company sent Daniels to repair our heat pumps both last year and this year. In every instance Daniels has scheduled the repairs promptly and I appreciate that they make a curtesy call before arriving. The service employees have always been very knowledgable and conducted themselves in a courteous and professional manner. Last year one of the units required a new part which they ordered and returned to install promptly. On the return call I asked them to handle the yearly maintenance on all 3 of our units. This year a different unit needed to be replaced altogether. It was a difficult installation with need to replace the refrigeration lines. It seems they did a great job as the unit is working beautifully. I believe Daniels is a company I can trust and I feel very confident using Daniels Heating and Refrigeration for all my heating and air needs. read more