I stayed here a short weekend and from the very beginning the front desk ladies were so welcoming…read moreand very friendly. The breakfast was amazing and the rooms were very clean the bed was comfortable I really enjoyed staying here. Ms Mahmuaa was exceptional with her customer service skills. I have no complaints at all

Our stay was extremely disappointing and concerning, especially while traveling with a youth team…read moreand families. This was a very poor representation of the Hilton brand. First Night: A staff member was rude, dismissive, and repeatedly attempted to remove our group, along with other paying guests, from the lobby area. Another employee later clarified that we were permitted to remain there. Second Night: The fire alarms went off three separate times, causing major disruption and distress for families and children. During the confusion, members of our group were wrongly accused of triggering the alarm, though the fire department later confirmed the issue originated in the pool/hot tub area. Police were also called that evening regarding a noise complaint connected to guests sitting in the lobby. After speaking with those involved, no one was asked to leave. Later that night, after another fire alarm, the fire department reportedly placed the hotel on fire watch. Despite the seriousness of the situation, staff behavior at the front desk appeared unprofessional and lacked urgency while families were upset and children were crying, saying they no longer felt safe staying there. The overall experience reflected poor communication, lack of professionalism, and inadequate attention to guest comfort and safety. After reviewing other recent guest feedback over the past year, it also appears these concerns are part of a recurring pattern of similar issues rather than an isolated incident. Based on our experience, I would not recommend this hotel to families or team groups looking for a comfortable and well-managed stay.

Customer service and care Ig for the customer I was locked out of my room had to wait 3 hours for a…read morenew one If you have get one bed and have 3 kids you won't be able to get a 3ed wristband the dont care for thy customers at all Will never go again

Bugs were crawling on the wall of the bathroom, had to slam the bathroom door just to shut it, the…read moreother bathroom door did NOT want to close either, the bathroom light took forever to turn on, and the paint was peeling off the walls, stains on the sheet, stains on the towels, my door lock didn't work, mold in the shower, broken glass in the corner of the bathroom, random yellow stain on the door, bathroom faucet dripping water, quite chipped/beat up door, random confetti on the bathroom floor, people smoking marijuana around CHILDREN, flies in the bathroom, paper thin walls, very rusty bathroom, mirror was disgustingly dirty, bathroom doorknob quite loose/wiggly, mold on the bathroom floor and walls, breakfast sucked since the only thing to eat was some coffee bread and in the corner of the lobby there was a little small table with coffee and orange juice, the orange juice was surprisingly cold and refreshing, pool was ok, staff were very rude, I recommend not staying here with kids because people were smoking at every corner of the hotel (Ik I already metioned it.)

Creepy vibe. The owner/operator husband and wife are fake nice, sinister, and creepy. Please be…read moreaware if you get rooms 101,201,301,401 you are under servaillence by at least 6 different cameras from the windows. Sadly, I realized this the last day of my stay. I will never stay there again, or any other Hilton (IHG) properties and cancelled my membership. (It was a joke anyway)​

I will say that the reviews don't lie about this establishment. I recently stayed here to attend to…read morebusiness here in the Detroit area. Staff here was friendly and helpful and the lobby was really clean and friendly. The rooms however are a different story. They are beaten up, missing carpet, poorly maintained with scuffs, missing paint on the walls, disgusting stains on the chase etc. My other colleagues had similar experiences. The breakfast was solid as well. The food pantry was at least cheap and there's plenty to do in the area if need be. I feel like they're at least trying with this location and it wasn't the worst experience either. 2.5 stars at least which feels generous.

The hotel is in walking distance to many places. They charged a $50 deposit on my card, on top of…read morethe cost of the room - it showed on my bank statement immediately. There was a mini lounge area set up at the window, which I found to be innovative. There was also a mirror that lines the wall, which I found interesting. The WiFi worked fine. There were about three no-smoking signs. The telephone allowed local phone calls. There were many outlets and they were all in convenient locations. The coat closet provided decent hangers, an iron, an ironing board, as well as a suitcase stand. The carpeting was overall clean, with the exception of one stained area. The walls were not very clean. There was a flat-screen television with the HBO channel, but the TV was fuzzy and I don't know if it was the TV or the cable signal. There was a channel guide available - it is a random pet peeve of mine when there ISN'T one & I am not even an avid, television watcher... Anyway, the bed seemed new and very clean, but the mattresses were covered with plastic - with the exception of a pillow-top mattress. The comforter wasn't the most comfortable comforter, but the mattress top was comfortable, with the exception of the sound of plastic whenever you move (I was laughing to myself about this at one point). The bathroom provided many towels, though they were very worn, and the top, "display" towel had hair all over it. The toilet and bathroom floor were not entirely cleaned. By the way that the toilet flushed, it seemed to be a single "blow up" away from getting clogged. The sink's countertop had various "chunks" missing, as if someone had taken a hammer to it or something...? The bathroom sink, faucet water projectile sprays forward towards you if you don't turn it on SUPER slow. There were very minimal hygienic amenities provided. The bathtub/shower was clean. There was a desk in the room, also providing a pen and a notepad. The desk chair didn't seem clean, though. There was a working coffee maker, microwave, and mini-fridge. I didn't sleep well because of a bright, red light that was flashing on the phone - even facing away from the phone, you can still see red flashing because of how much it lights up the room. They offered a complimentary breakfast, which I always love (as long as there is nothing unsanitary, cold breakfast is still always better than no breakfast). Check out time was too early - 11am. Check in time is late, as well, so you will pay for 24 hours, but you're really getting about fifteen hours of actual stay. I have no problem checking out at 11am (I would not have stayed there if I would be unwilling to do so, obviously), however, I had housekeeping beating on the door (twice) between 10-10:30am. I guess I just don't understand why she didn't just waited until 11am (I was gone by then/I checked out at about 10:45). I was in the process of packing/double checking that I wasn't forgetting anything from about 9:30-10:30am, and she was actually slowing me down by knocking like that. The deposit fee was reimbursed within an hour after checking out.

Just checked in and they added an additional $25 saying the rate I prepaid was to low. Being from…read moreout of town working in the area I was forced to pay the additional charge. Room is ok , nothing special. Will not be staying here for the remainder of the time working in the area

I would not recommend this hotel. There are people who live here, no amenities, no breakfast, old…read moreand worn carpet, dirty bathrooms, no coffee makers, and appears dangerous after dark

This hotel is a great place to get some personal time to your self or if you need to catchup on…read moresome work/ business it will definitely be a great placed to get back into the swing of..

Charged me a additional $25 after I prepaid saying the rate was to low. Room is…read more Mediocre at best.

The first room I was put into had a puddle of water on the floor and the bed linen was dirty. I…read morewas moved to a second room where there were cockroaches everywhere. This place was filthy. Mold in the bathtub caulk. Do not recommend.

Worst experience I had ever had anywhere in my life. Checked into here with a friend for three,…read moremaybe four hours so we could get a travel nap and shower in. Whole place smelled like weed and cigarettes and we had a gut feeling to tell the front but we didn't because there was no phone in the room and we were too tired to walk up to the front again. We sleep, leave, and later on end up seeing we got charged over $100 for a smoking fee (me and the person I was with do not smoke so we were very confused) so I called the front desk later on that day. The worker at the front lobby was incredibly rude and was screaming on the phone talking about "the cleaning lately found cartons of cigarettes all over the room" which made no sense at all. I explained to the front desk lady multiple times that we do not smoke and that I had just quit vaping and she just got more rude so I even tried calling and emailing Red Roof customer service for them to purposely not help me multiple times. Be careful with your money because I was 100% scammed and the lady at the front desk deserves no job. Definitely never staying at a Red Roof Inn again.

My room was not clean and staff was non existent, one lamp had a short, oily finger prints on…read morephone, 1complementary soap and cup in bathroom. Work was being done above me so rest was interrupted, they could have informed me. It's in a great spot off 94 East near good food and Meijer. I wish they at least had a coffee pot in rooms.

Good temporary housing for a week! All inclusive amenities but due to COVID-19 protocols, no more…read morethan and go breakfast, no free coffee. Only criticism onward nit in stock was a sauce pan that we bought at the store down the road. In take clerk was awesome. From desk atmosphere is loud and very casual, very helpful, very outgoing. I rated only 4 stars because other guests: smoked weed in stairwells, bothered my boyfriend while he was smoking outside and asked if he had any weed to sell her and the guy she was with. Obviously not medicinal marijuana. Anyone with a dog, mostly medium and large, did NOT pick up after their pet. Not safe to walk in grass with disease ridden feces laying in the open. When I threw away my dog's poop in the dog poop bin, it was used as a trash can and I only saw my used poop bags in there. Studio room set up was a sure downsize from our apartment but it had all we needed. Laundry room never busy and secured with room key card. They booked us close to an exit and first floor since I have my service dog ‍ with security cameras I was hoping for tighter security but they are law enforcement. If I rated just on the property and staff, I'd rate them 5 stars. The only suggestion is take the large grassy area and fence it in for a dog area so my dog can zoom around off leash. Oh and about the bed and possibility of bugs: I never sleep in sheets at hotels but on top of everything using my own bedding. All my clothes are in packing cubes in the dresser drawers. I check my hanging clothes before wearing. I saw no bugs and my service dog would be the first to get bit.

the hotel seemed cold at first but you have to warm up like other hotels no buggy. I had a small rm…read morebut if filled my needs had a nice shower I'd come again no problem . awesome

Not clean very dark not enough of lightning . Old sheets out dated everything i went there a…read morefew times but left early