I have been ordering from this company since 2022. Never had one problem with them. I placed an order on 10-3-2025 and never received my order. The total order cost was $106. I've emailed them three times and no response. Tried calling the only phone number I could find but it doesn't ring. I get the "hang up" tone. I don't know what's going on with this company but it's like they have just closed up shop & vanished. I'm out $106 if I can't get the BBB to intervene. read more

did not receive all of the products I ordered. have emailed and tried to call several times with no response. I won't recommend this vape shop anymore. read more

My "go to" spot. Everyone is great. The store has quite a few selections on Nic Salts and devices. I've Purchased my UWell Caliburn and Smok Novo2 there. They also get replacement pods periodically , which is super convenient ! read more

Flawless is the best vape shop around!!! Cecile the owner is one of the nicest most incredible people I know!!! Always the best service and so sweet!!! Great location. Come change your coil or cotton! Building and rewicking. They have a full bar of juice different brands and flavors. It is also a great place to come hang out!! I love it here!! Please come check it out and give a great review if you love it! They also have an Instagram: follow: flawlessvapemiami -- and come check out Dannylolo read more

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We accidentally bought the wrong coils and they provided us with a hassle free return (before the pandemic started) they have a large selection and multiple stores all over Miami. The manager was even nice enough to order some coils that we needed so we were prepared for when Florida shuts down. Give this place a try!! read more

Service was very personal the guy at the counter was cool people explained everything to me and how it worked was very happy with my time there and their prices beat other smoke shops definitely will be recommending to my other friends read more

Best vape shop in miami. Awesome selection of vapes and juices. And the people that work there are pretty dope !

One of the best vape shops I have been to and I have been going to different shops for over 3 years. Not only is it the perfect place to chill and play xbox but the hospitality is even better. You receive a warm welcome every time you step through the doors. Come check this place out.. You WON'T regret it!! read more

Do not shop here.. Bought a kangertech mini from this place and when I woke up the next day I realized the juice had leaked out so I took it back and thankfully they replaced it but a week later the same thing happened and now they said they won't return it. 80$ down the drain! Horrible customer experience. Doesn't even deserve the one star I'm giving. read more

Came in to check out the shop, was visiting from Houston. Well as far as vape shops go, i really....thought it was nice lol. In all seriousness they are great there. Cecilia ( i hope i spelled that right) was so kind and professional. Nice clean shops and people know what they are talking about there. Looked like a nice juice selection. Nice Mods, RDA`s, and Tank Selection there and good pricing. I knew i was going to like this shop but if i lived here i know this would be the main shop i went to. Good Job Flawless and Good Luck on the work to come and the Grand Opening Party! read more

Awesome shop. Great service, very insighful, very helpful. Great atmosphere. Kirk was amazing. 5/5

When I walked in the lady who was working on Monday May 11th, 2020 was so rude. She failed to notify me about their new social distancing procedures. Once I walked in she yelled, "stay back!!" and also had an attitude the entire time. The man working asked if I wanted a receipt, I said yes. She then yelled "he said do you want a receipt!!" Before I could answer, the man working answered for me and said "she said yes". She was rude, and she is the reason I will not be returning for more business. She was watching a very loud movie during her shift, never paused it or turned the volume down. So I had to yell through my mask over her movie just to get my products. As a general manager myself, I would NEVER want someone working the front lines of my business acting how she does to my customers. I strongly recommend you re consider her position at your company, she is running your customers away along with a complete lack of communication and interpersonal skills. The worst customer service from her that I have ever experienced. read more

Absolute trash.... Never had such bad experience with a vape shop ever... I have never been in the store in person so i can not say much there, but the online shop and customer service is absolutely terrible! Do not buy from them!(online at least) I used to buy from them all the time and i really liked everything they had but when it came time for help their response time was alright. For me it took a couple days because i sent an email on Friday and they didn't get back with me till Tuesday. (understandable) But during the week it took a really long time as well. My mod was broke and they told me i have a month from the day it was delivered and the guy or girl obviously had no idea what they were talking about and never looked into the proof i gave them that i had 2 weeks left.... because i had 2 weeks left and they told me i was past my month??? i corrected him/her and then did not get a response for about a week. I also called within the week i was waiting for a response and they told me i would receive and email from a support member. I got a response back from the first guy/girl i talked to before i got an email from the support member from when i called.... I was extremely frustrated. I can go on about how i went back and forth..but I was finally able to settle it out and they gave me everything i needed to send it in and get a REFUND..... THEY SENT A NEW MOD BACK TO ME 3 WEEKS LATER. I DID NOT WANT A NEW MOD I WANTED MY MONEY BACK. I EVEN LEGITIMATELY CIRCLED REFUND ON THE PAPER SO THEY KNEW! After waiting for 3 long weeks I ended up buying a mod from a local vape shop, so i just threw the new one they gave me on let go and Facebook marketplace to try and get my money back i did not want to bother with them any more.Never ever buying from them again. Absolutely disgusted with the service a regular member was given after buying from them so long. read more

Best shop in South Florida hands down. Awesome people that are more than knowledgeable. They guide you through anything you need and have in my opinion the best variety of juices for you to pick from. Jason and Josh are simply amazing. Always a good time when I walk in here. I highly recommend for all vapers, whether you're just starting or experienced. They will get you whatever you need!!! FLAWLESS AS F*CK!!! read more