This hotel and property are the definition of southern elegance. Always seem to get upgraded when…read morewe stay here, last day we upgraded to a balcony room. The check-in and valet staff as well as the Bell staff are always very friendly and attentive. On our last day, the Bell stand went out of their way to assist us up to the room. Again, very friendly and helpful. This is a clean and safe property. It is my preferred hotel when I stay in downtown Mobile. I average around 100 Marriott nights a year around the world, and this is absolutely in my top 10 favorite properties and maybe in the top five. I wish the Trellis room (restaurant) was open for dinner on weekends, that would be my only feedback. Management does a great job ensuring the property is clean and safe, as well as ensuring well trained and courteous staff.

Tera at the spa gives the BEST massage!!! I took off one star due to the loudness in the ladies…read morelounge. I was trying to relax in the infrared steam room and could not enjoy it due to all the noise. I saw others being offered champagne and mimosas and I was never asked. I asked for one at the end and the hostess was kind enough to bring one. The ladies spa room was crowded the entire time I was there so I didn't get to enjoy the hot tub either. BUT despite those small things, the massage is what I was there for and Tera knocked it out of the park. She really has heavenly hands and was phenomenal. The hotel is old and our bathroom had some issues but it overall we have enjoyed our stay.

Small room but very nice hotel. Clean and seems new. Free parking and breakfast was good. There's…read moreplenty of surrounding grass if you are traveling with a pet.

We decided to stay here for one night. Check-in and check-out, seamless since we used the Digital…read moreKey. The property offers plenty of parking spaces. The room was clean and offers a minimal feel and very "straight forward." The bed was comfortable and we were able to sign-in to apps on the TV without issues. I prefer a refrigerator and microwave but for this trip the refrigerator was enough. The only hiccup was no soap in the shower but we travel with the basics just in case. They do offer free coffee, cocoa and snacks for purchase. Nice stay overall.

This Hampton inn is conveniently located right off the freeway. The staff is friendly and the rooms…read moreare super clean. I was impressed. That shower was amazing. Huge and clean. I would stay here again if I was passing through. Very reasonably priced don't sleep on your Hampton Inn's. I'm a little old school but they hate the Howard's Johnson's when Howard Johnson were the Thang back in it's Hey Day or nowadays we call it Prime!

Great place to stay clean rooms and service. Plenty of of space to park. Nice and quiet good…read morebreakfast Swimming pool and weight room nice and clean .

It was a nice stay. Nothing spectacular, but it did the job…read more Stayed here recently for three nights as Wifey graduated from USA. Once a Jag, always a Jag. Anyway. Good downtown location. Plenty to see, do and eat within walking distance. Dauphin St is a block over and has all manner of good eats and drinks. Parking is in their private lot. It's gated, so you either have to grab a ticket when you check in or use your passkey on the Hilton app. Comp breakfast from 0600-1000. Not great, but hey, it's filling. Eggs, potatoes, either bacon or sausage, waffles, grits, bagels, cereal, yogurt. Coffee, tea, juices. It will save you the money on at least one meal per day. Rooms were decent. Clean and spacious. Staff were friendly.

As hotels go most can't get 5 stars, this one no different. The room was clean and comfortable,…read morebalcony excellent. Service and staff kind and helpful.

I went to the front desk at 8:30am on June 1,2025. The audit receptionist told me housekeeping…read morewould provide me with clean towels at 8:00am. I was willing to wait a little longer for them. However it was 8:30am and I still had not received fresh towels. I decided to email management. I did not have the manager's email, so I went to the front desk to ask. I asked the front desk receptionist Mark if Hiral Patel was the manager, because I saw the name tag on the wall. His response was very hostile and aggressive towards me. His response to my question caused me to feel that he would physically harm me. That is when I decided to record him. The only thing that I asked him was if Hiral Patel was the manager. Mark responded and said "That is the only person that you need to talk to tomorrow." He had no manners or respect for me. I then told him that I did not receive clean towels by 8:00am ; because that is when the audit employee at the front desk told me they would come. He continued to raise his voice at me and he also called Alabama Protection Agency to escort me from the property. The Protection officer was holding his gun holster, as I was in the hotel room preparing to leave, and also in the elevator. I thought that he may have wanted to shoot me. I was non-confrontational the entire time of this situation ( I have recording of every interaction I have made with employees and staff).

Nice place to stay. Nice decor. Full Breakfast including eggs and sausages…read more Air conditioner worked great and clean air in room Comfortable bed, bedding and pillows. Cool citrus shampoo, conditioner and soap. Close to Panda Express and other food. Big TV and fast internet. Check-in staff was friendly and helpful. Only negative was someone was speaking Spanish really loud below my window for an hour waking me up at 6 AM. I didn't have the air conditioner on over night and am on the second floor, so the windows don't seem to be very sound resistant.

The receptionist was very nice at check-in. Gave me an upgrade and allowed my service pet with no…read moreissues. Had all of the paperwork and she just made check in such a lovely experience. However, the room was dusty. It's obvious they don't deep clean in these rooms. Can be a bit of a turn off for most travelers.

I was in the Mobile area earlier this year on business and looking for a hotel for a three-night…read morestay. I checked all my hotel apps and found this Marriot Property that was highly rated and affordable for the price. The hotel looked newer and the rooms looked very modern and clean. Check-in was seamless and I found myself in a very large room. The room was set up perfectly for a business traveller. The room had USB and electrical outlets strategically placed so there were ample areas to plug in my devices. The wifi was easy to connect to and had a very strong signal, perfect for connecting through a VPN or Firewall while still being able to connect to my streaming services. The room itself was very spacious, well decorated and almost a full-sized kitchen. My bed was very comfortable and I had a good night's sleep every night I was there. The property has many areas where guests can socialize and connect on the first floor if they don't want to just stay in their rooms. The lobby was bright with an array of tables and chairs to relax and connect to your devices. The Fitness center was above average and had a very good assortment of fitness equipment including free weights, exercise balls and multiple cardio machines. You can get a good workout in the gym. The food served at breakfast had a good assortment of hot and cold items, healthy choices and of course plenty of pastries, baked goods and very good coffee. This was the perfect location for being close to customers, and restaurants and for travelling in the area and into Mobile. I would put this hotel high on my list for future visits to the Mobile area. The only critique I have is that the rooms are very large and the TVs in the main area and the bedrooms are very small.

Anytime I come to Mobile for a meeting at USA, I stay at this Hampton Inn. Friendly…read moreEmployees and I know the rooms are going to be big and clean!! The lobby and common spaces have been updated, but the rooms are still begging for a refresh! I'm sure I'll be back here again soon!

Before covid Hilton was hands down the most customer oriented business I had ever seen. All over…read morethe country they were so awesome to their customers. Kind, professional, humble, and would see to it that your stay was comfortable and you would want to come back. When Covid hit man it changed them for the worse. Would love to see them get back to what they were before Covid hit. Went from being my first pick hands down to me hesitant to using them again. Hopefully they get back to what they were. They need the right big wig in charge that understands customer service

It's affordable and pretty good, but far from the best hotel I've been at. The hallways smell…read morestrongly of some sort of chemical cleaner or something and it's rather off-putting. Check in staff were nice and check in was swift. The room itself was clean and comfortable though they only give you a minimal amount of towels and have the worst toilet paper imaginable. However, it has a good sized fridge and a microwave. If it wasn't for the smell in the halls I'd give it a 4, but my partner gets migraines triggered by strong smells.

We stayed at a Holiday Inn in Tallahassee on our way to southern Florida and it was genuinely so…read morenice. This one, in comparison, is atrocious. The hallways smell pretty bad, but that's nothing compared to the room we're in. The side closest to the bathroom smells like mildewed towels and the side closest to the window genuinely smells like urine. I'm definitely not walking barefoot anywhere in this room. Gives Holiday Inns a bad name. Wish I were back in Tallahassee.

I had a great stay here! The staff was friendly and it was in a convenient area, only 10-15 from…read moredowntown mobile. The pool was a decent size and clean. My room was spacious and she let me pick my room, I stayed on the 5th floor, very quiet and a nice view. Cons- Horrible smell on the first floor & not many tv options. I tiktoked my experience, check it out. Tiktok: 96.elizamarie

This might be the worst hotel experience I have ever had. There was mold throughout the room,…read morehousekeeping had no towels available for the entire weekend, and we were repeatedly stuck in a malfunctioning elevator. The ice machines were also out of order the entire time we were there. The problems didn't stop there. The front desk staff member was playing loud and inappropriate music, there was no air conditioning in the lobby, and the AC in our room worked only intermittently. Our room keys also stopped working multiple times. I tried calling the manager five times and left a voicemail, but I never received a call back or any response. The complete lack of attention to these issues was extremely disappointing. Do yourself a favor and do not stay at this hotel. This experience was unacceptable, and I am incredibly disappointed in Hilton. Shame on Hilton for allowing a property to operate in this condition. I expect a full refund for my stay but cannot get anyone to respond to the subpar customer service at Hilton.

I stayed here recently while attending a work conference and had a very pleasant experience. The…read moreview from my room on the 23rd floor was beautiful. The bed was comfortable, and the room was clean and well-maintained. Our conference was held in the Mobile Bay Ballroom, which was spacious and comfortable. The catered breakfast and lunch served in the Jubilee Suite were both enjoyable. Throughout my stay, the staff were hospitable, professional, and pleasant to encounter. Overall, I had a positive experience during this visit and would be happy to stay here again.

5/18/26, 1 night business stay…read more Amazing hotel, with super friendly staff. They offer a nice restaurant & bar in the main lobby. Workout room with nice equipment and weights. Additionally, they have a lap pool and oversized jacuzzi. Rooms were fantastic, bedding and pillows were - wow! Walking distance to several dining options too. 5 all day!