Pros: service was unbeatable. From the beginning they greeted me and helped me find my fit. The employees were so friendly and attentive But the biggest con is the selection - it was lackluster. There wasn't a huge variety of colors. While they had the brands I wanted they didn't have anything that made me excited to wear them. Just the basic black and neutrals. The one fun color theyin my size was a plum purple and navy blue combo but wasn't something that really sparked my interest. Maybe smaller sizes have a better chance at having some cooler options. I'm Size 10 in women's for reference. They are comparable in cost to the prices online. The fitting is free which is awesome as well. read more

I was greeted warmly and they took images of my feet. Christine selected 3 pairs and I found a pair of Hokas which I'm sure will be perfect for me. Great customer service, friendly staff, great vibe. So nice to deal with salespeople who actually KNOW their products and can make recommendations. Thank you! read more

Checked their website for hours to ensure we could make it well before they closed. Drove downtown and paid to park only to find a sign on the door saying they had "special hours" today and closed three hours prior to what the website stated. Still lots of people inside but the doors were locked. Very frustrating. I will just take my chances ordering from someone else online. read more

My husband and I came in on a Saturday morning unintentionally after the farmers market. After a bad experience at a different feet fleet location we were nervous. All I'll say is if you're reading this review and thinking about going to this location, 10000% do it. We were so happy with the Service Sam provided us, and all the knowledge he had to share! The shoes can get on the more expensive side, but it makes sense. You're paying for the amazing service you receive, and also for a great product you'll be using for your health goals. My recommendation is to go right when they open to avoid waiting, because we got there as they opened and were there about an hour and a half and it filled up QUICK! read more

Not a thing I would change here! A few of my friends went together recently, and the staff is super knowledgeable, friendly and zero pressure! Store is clean, fun, organized, and bright. They were genuinely interested in our runs and our little running club in our hometown. This is your place to be fitted properly for awesome shoes and great customer servicePlus- they will validate your parking read more

Fleet Feet - Des Moines' East Village by Fleet Feet - Sports Wear Near Me - Des Moines, Iowa

Great experience at this store. It's so refreshing to get actual help and advice on what you're buying. I don't know why I waited so long to get my shoes from this place, I had been buying from the big box stores and wound up with hip pain. Went in to DM fleet feet and walked out with a much better fit for me. Go support this business! read more

The service at this location is outstanding. I've been a customer for several years and have worked with several of the staff. All of them are fantastic!! They take the time to find out exactly what you want, do an analysis of your feet and fit you in a shoe that is comfortable and meets your needs. If they don't have what you want in the store, they'll order it for you. I also like their return and exchange policy; allows you to wear and try out a shoe to make sure it really works for you. Yes good shoes are expensive, but at this store you get what you pay for. Highly recommend. read more

I am a new customer and had heard numerous stories about the customer service-- it completely lived up to the hype! Stellar customer service all around. Welcoming, knowledgeable, patient and inventory was full of options. I will 100% be a repeat customer! read more

I picked up a brochure for a bra fitting and emailed Kathy to schedule. After a little mix up, I ended up with an appointment a week or so later. I arrived to my appointment and was greeted with a lovely ice tea (they were very gracious about making sure it was sugar and caffeine free, I'm in the middle of Sober October). Stephanie ended up helping me since the woman I had the appointment with was busy. She seemed a little nervous, actually, but was very helpful and I tried a variety of types and sizes before ending up with an uplift cross back by moving comfort. I also picked up some Nuun (essential for keto) and left the store with a nice little goody bag. I guess I just gave them 4 stars because they need to work on cross-selling and I haven't bought shoes there or clothing so I can't comment on that portion! I'll have to try out a social run sometime, though, they sound fun! read more

Fleet Feet - Goody bag that came with my bra fitting appointment! - Sports Wear Near Me - Des Moines, Iowa

I recently re-injured my foot and I was looking for better supportive shoes and knew I would have to spend some money on them. Was recommended to Fleet Feet. When I got there tonight it was one of their Run/Walks for their Thursday evening! I was greeted multiple times and reassured that they'd be right with me as they were trying to get things started. I was in no hurry so was happy to wait. Andy ultimately was the one who guided me through the process of what was going to work best for me and walked me through every small step. I am very appreciative about the extra time and consideration he gave while helping me chose exactly what worked best for me! Will definitely be telling everyone about the fantastic atmosphere and the even better service and dedication. read more

I love it when I find a locally owned store that is community based and offers great personalized service. The staff is knowledgeable and they use technology (3D foot scanning) to assist in finding the best running shoe. They will spend as much time as needed to make sure you get the best shoe/fit. Two weekly runs are offered year round for all abilities (on Thursday evenings and Saturday mornings) with varying routes and always with a three and five mile option. Saturday runs have chocolate milk after and massages on the first Saturday of the month. Many times a product rep will be in the store and you can try a pair of shoes for the run. Owners Andy and Kathy make an effort to get to know their customers. Love that I can support a locally owned business! read more

I loved the help and guidance I received. I love the new inserts and the most comfortable shoes and socks I've ever worn. The shoes I purchased for a specific sport cannot be used for that but I'm so glad I bought them. I love my Altra sneakers and have told numerous people about them and Fleet Foot!!! read more

One of the best experiences I've had buying retail in Des Moines. They scan your feet for free and let you try on any shoe. Incredibly knowledgeable but do so in a way that is not pushy or forceful. Will be back for sure! read more

I came here on a weekday afternoon glto get fitted for new running shoes. I really like their technology that scans your feet - and I love that I have the results in my email as well. The staff was very knowledgable about the different shoes and brought me several options to try. They also advised on best options to prevent shin splints. They definitely take the time to help you out, and it was much appreciated. I was also pleasantly surprised with their rewards program, I will have to stop in and pick up some more goodies soon! read more

I went to Fleet Feet looking for some new running shoes. The staff was so helpful and spent a lot of time with me. They scanned my feet and helped me try on several different brands of shoes, socks, and inserts until I found what worked for me. They also put on a lot of fun running events! I will definitely be back and will tell my friends to go to Fleet Feet! read more

I had thee most enjoyable shoe buying experience ever at Fleet Feet (Des Moines). I was fitted by Andy today who was the most congenial and genuine person I've ever dealt with in such a circumstance. He inspired me on my relatively new journey into the world of running. 10/10 ... two big toes up! read more

Fleet Feet has been my go-to for running shoes while living in Michigan and Maryland--I am so glad there's one in DSM now! Although Fleet Feet is a chain, this is a locally owned franchise (or whatever the technical business term is), and regardless, it feels local. Situated in the old Sticks in the East Village, the store is on the smaller size but houses a large selection of shoes, apparel, and gear. The staff is knowledgeable about all things running and will fit you to the right running shoe for your feet/stride/etc. They're also very friendly and will chat about running, life, DSM, or whatever. I know the store organizes community runs, but not having done any, I'm not certain when they are. Maybe Wednesdays and Saturdays? They also have free clinics on Tuesday nights. I tried to make it to a foam rolling clinic awhile back, but work got in the way. Prices are fair for the area compared to Scheels, Dicks, Running Room, etc. I've parked on the street when I've visited Fleet Feet (free street parking on Saturdays), but I believe there's a free ramp on East 6th during metered times (check with the store to be sure). read more

Exceptional customer service! They really take time to get to know you and ensure that your shoes are the perfect fit.

I will say, I was excited to try Fleet Feet--just due to their knowledge and experience. I'd tried local and national places before, but never have I encountered the service that was provided for me. The only negative I would say is their shoe selection is definitely on the higher end--but you get what you pay for, in my opinion! The same shoe selection anywhere else would've been the same cost with a lower standard of service. I will most definitely be back for my next running shoe purchase! Thanks, Andy et al! read more

Picked up a new pair of shoes - Altra Escalantes. Saw them online, called the store, and within 10 days I received a call letting me know I could pick them up. Very easy process from professional staff. Thank you Fleet Feet Des Moines read more

I wish I could remember the employees name, but I stopped here yesterday because I, not a runner at all, have decided to train for Dam to Dam. I've been really consistent but I have been really miserably struggling with shin splints. I came into the store yesterday desperate to find a solution and this guy could've sold me probably anything. I was thinking I'd need new shoes, compression socks, the works. He had me walk and suggested insoles, helping me find the right ones. And he suggested just the insoles. I ran my first ever 5K this morning and I seriously feel almost 0 pain. It makes me feel so much more hopeful about my training and my ability to become a runner :) couldn't recommend this place enough! read more

Best shoe shopping experience I have ever had. Stopped in looking for a new pair of running shoes. I was helped by the owner and he spent almost 45 minutes making sure I had the right fitting pair of shoes. Tried on at least eight pairs to get the right ones. They have a machine that scans your feet and helps them determine the right type of shoe for you. Super friendly and committed to helping people find the right shoe instead of just getting people in and out of the store. I would not but another pair of running shoes from anywhere else but here. They have a life long customer based on the service provided on my first visit. This is business done right. read more

Outstanding customer service! They also have fun running groups to help you train for a 5k or half. Super friendly and encouraging groups! Knowledgeable staff that can help whether you are a novice or veteran runner! read more

LOVED the staff! And I was very impressed by the fact that they also carry quality athletic wear in extended sizes!

Friendly, knowledgeable staff and a nice selection of well-regarded, quality products. Highly recommend this location!

The staff is completely professional and makes me feel like family. They even remember my name when I go in the store and make me want to go back just for the friendly social interactions, which usually leads to me buying stuff. I have told multiple people about this place already. read more

Soo lucky to have found this store. I am a middle-aged big guy who wants to get back to a running routine. They were very patient, knowledgeable and I was able to run on several different shoes. I considered just buying shoes on line, but then I would not have had the positive experience and their prices are competitive. read more

Kevan was very polite, helpful, knowledgeable and kind! I'm not use to being "catered to" like that and it was a wonderful experience! I felt like a VIP, like I was his highest priority! I have never experienced a shoe shopping experience like that before! I am hard to fit because of multiple physical problems and he just kept bringing out shoe after endless shoe until we found the ones that worked (actually the TWO that worked!)! I am on a fixed income, so that made it difficult, but honestly, I'm glad I did. Kevan made me feel safe with the return policy and I loved that I got a free organic chapstick and pen! It may sound trivial, but it was a nice "cherry on top", so to speak. I've decided that even if I have to save up for a year to get one pair, I'll do it! This was by far and away the BEST shopping experience I've ever had and the most attentive customer service! So as not to leave this unsaid, the rest of the staff worked in unison to help each other and each person was polite and smiling! Thank you! P.S. Tell Kevan that Kathy sent you, lol! ;) read more

We visit DesMoines frequently... and I happened in this friendly store while exploring one fine sunny day. The owners are incredibly kind and helpful, and they took the time to measure and fit specifically for my feet and running style. I left with a great new pair of running shoes... I enjoyed the experience so much, I took my husband the next day! read more

I've been to many other running stores in des moines, and fleet feet is by far the best. The staff is so helpful and friendly for all levels. The owners are involved in many great events around town and are very supportive of the running community. I went to fitness sports in Windsor heights for years before this, but got tired of their consistently bad and pushy attitude. Fleet feet really knows what they're doing and will take the time to treat you right. read more

I LOVE this store! I normally have purchased my Altra Zero Drop shoes through an online source. Lately, I had noticed the fit was not as good. I found out that Fleet Feet now stocks this brand. I was so impressed with the staff and their knowledge of the sizing, as well as the inventory they have on hand. I purchased two pairs, and was wearing one at the Home and Garden show the next day. While sitting for a bit, the woman next to me complained how badly her feet and back hurt. I told her to go to Fleet Feet and get fitted for new shoes, and to THROW AWAY the crummy inserts from the Good Feet store. She said she was going right there. Thank you for the great service! read more

I can get good shoes a lot of places, but I'll continue to by at Fleet Feet Sports because their customer service was exceptional!

The people are so nice and helpful. You are on a first name basis from the moment you step through the doer. Not only do you get great a service and products, but also opportunities partnered by the store to meet fellow runners and train! Fantastic place to shop!!! read more

AMAZING service. Went in there with no idea what I wanted. Truly went above and beyond for me to get the perfect running shoe!

Andy, the owner, did a lunch and learn at my office about shoes and accessories (i.e. socks, inserts, energy chews/gels) so I was excited to try out their shop when it was time to get a new pair. I popped in during lunch so didn't have a ton of time but they took it in stride. The staff listened to my story (current running level, running goals, etc), looked at my feet and stride, then recommended a few options. They demonstrated their knowledge by teaching me a thing or two while I tried the shoes. I wish they had a treadmill because the hallway seemed to short to really get a good feel (it was raining out so maybe they would have let me take them outside otherwise, I don't know and didn't ask). Love my shoes (and I got some great socks too). Will be going back when it's time for my next pair (and probably sooner to get another pair of those socks). Looking forward to checking out one of their running groups sometime too. read more

I will be running my first 5K, so my son (who's a runner), said 'you need good shoes first'. He's the one that talked me into doing a 5K! I currently walk a lot but I agreed with him that I could use a new pair shoes for my new endeavor. We went to Fleet Feet and I got personalized attention to get the perfect shoe fit. I highly recommend going to Fleet Feet.. your feet will thank you! read more

Steve was so helpful and made my whole day. :) Looking forward to logging in miles in my new kicks... Thank you!

Fleet Feet has a good variety of products, especially shoes. The staff is friendly, extremely helpful, welcoming, and knowledgable. Regardless of your ability, all runners, walkers, and joggers alike are welcome. They also offer group runs and programs, such as 'Couch to 5K' and running clinics that are free and informative. Demo runs also allow you to try a specific brand of shoe on the run. read more

Excellent customer service- knowledgeable, personalized, above and beyond. Besides runnings shoes, clothing, and gear, they also offer classes, workshops, and social runs. read more

Amazing service! I received one-on-one help to find the best shoe customized to my feet and purpose. Andy paid great attention to detail and helped me along the way to understand what shoe would give me the best fit. I couldn't express my gratitude enough for the amazing customer service! I can't wait to join Fleet Feet for their events and runs! read more