Had very poor experience in the shoe department on Wednesday March 12. The associate was very rude…read moretelling us not to touch the displays because he was tired of having to put them back in order. He basically ended up telling us to get out of "his store". We told another associate about it and was told it wasn't the first complaint that day. They definitely lost at least one sale from us that day.

Received my Reward of $90 after spending quite a bit of money in the store, only to try using it,…read moreand the customer service telling me they have a system error... after going back, and forth for almost an hour of sending photos of the email, and reward code... they then tell me its accurate, but their system is not working, and for me to send them my cart number, which I searched for, and it was not even there... after sending photos of where this nonexistent cart number SHOULD BE, they requested I send each, and every item SKU in my cart so they could manually apply it, and check me out on their end.. Which mind you I then had to look up the item, and then search through the item information for the SKU, then give them sizes, and colors of each item (WHICH I HAD MULTIPLE IN EACH)!!! I had almost $170 worth of items, and thought that was ridiculous. Not happy at all.. Do better

Great experience getting a pair of shoes in a hurry. Bought shoes and shoe inserts. Anna knew…read moreexactly how to respond to each expression of customer needs with every effort to assure the right fit, satisfaction, and the best value. I appreciate the excellent service.

Not much in boys shoes but it was a clean store and we found a pair for our son that fit. Band…read moreperformance needs. Wonderful cashier was very kind and in good mood.

I have been shopping at FT since they were on S. Anthony never had an issue. I tried to exchange a…read more90.00 pair of sandals because when I got home they were too big and I was not sized correctly. Manger would not exchange them because they had dirt on them. I said I should have wiped them down. Manager said she would note the on my account if I would try and exchange or return another pair in the future. I left feeling very upset. I'm contacting the BBB. Spend that much money on a pair of shoes that don't fit properly then they will flag my account.

Last August (2024) my podiatrist sent me here to get special Xelero orthodic shoes for my ailing…read morefeet. The staff were very helpful, knowledgable and professional. I could not have asked for better service. The prices were reasonable and the multiple pairs of shoes I purchased that day have been a good investment in getting my feet healthier. I will soon be going back for more. From now on this is my only shoe store.

My wife and I went to Woldruffs to purchase a pair each of shoes. We left 2-1/2 hours later with 5…read morepairs (one on backorder. This is our worldclass experience. We entered the store and met an unassuming young man named Ben. After asking a few questions he brought our 3 pairs of shoes to fit me. Then he brought out 12 more pairs of shoes to fit me. Two important points; 1. He worked his but off and I believe he does this for every customer. 2. I purchased 3 pairs of shoes from him. In my 74 years of living I have NEVER!!!!! purchased more than 1 pair of shoes at a time. My wife also purchased 2 pairs of shoes (1 on backorder) Ben brought out 8 pairs of shoes to fit my wife's foot. A great young man with great work ethic who knows shoes. Go to Woldruffs and ask for Ben. He is a great representative of Woldruffs. Oh one more point. As he packaged our shoes Ben tied up the shoelaces as they were originally and , wait for it, He walked us to the door and held the door open for us as we left.

The people here are fantastic. Great products, too- not the cheaply made shoes that you spend…read morealmost as much on at the malls. Kudos to Evan in particular- he was patient and personable. Thanks for a great experience- We'll be back for sure!

My primary care physician suggested I go to this store. This is not the run of the mill shoe store…read more The shoes are fairly pricey. However the shoes are of excellent quality. These shoes and inserts are designed for runners and walkers. They have a machine that is able to measure your foot size in width and length and height of arch as well as pressure points. I am not able to bend over enough to tie shoes so the Sketcher type of slip on shoe is what I was interested in. However they have a slim selection of this type of shoe. Our salesman was very patient and helpful and came up with a solution.

Great service and very knowledgeable shoe technicians. Location is good and convenient…read more Many stores across country and it is a great company. Decent value a little pricey but good quality shoes. Doesn't have Salomon but has most brands. They have given great recommendations for all my training. Shoes, compression, and gear. Sally has done a great job building these stores. I

I highly recommend this source of foot care(and back care). They provide mostly a "word of mouth"…read moreservice that does not rely on miss- leading flamboyant tv advertising . William Garl DC

I'd recommend anyone suffering from feet pain to really take the time to come here to find a shoe…read morethat fits their needs. Whether it's for a casual night out or for work. Edwin immediately greeted me upon walking inside. He asked me what brought me in, and immediately started measuring and examining my feet. It's been a long time anyone at a shoe store really took the time to measure my feet to find the perfect shoe. He also recommended these arch bands for my plantar fasciitis. I will definitely make the drive to come here for proper footwear in the future!

my boyfriend and I stopped in the other day for shoes for his family pictures. we were helped by…read moreGloria. she was awsome! I took her multiple shoes and without attitude or complaints she looked them all up for me! she had a beautiful smile and a fun spirit! i felt very comfortable whole in the store. she even helped us make our final decision. 10/10 we will be back!

12/10/22 I went to NorthCrest shopping center to purchase a pair of Hey Dudes, I wanted a pair of…read moreslip ons after having a major shoulder surgery the 6th. I asked an associate what size was equivalent to a woman's 9 1/2 in a men's Hey Dude. She stated a Men's 11. She was WRONG! After doing a google search. It was a men's 7. Well, they were out of stock of ALL Mens 7's. It was suggested a I get men's 8. I got the men's 8. I've purchased several pair of hey dudes this for my oldest son year. Then, earlier in the week I purchased a boys 6/7 hey dude for my son, again they were out of stock, so I had them shipped to my house. I showed the purchase to the cashier asking her that with my new purchase in my had today, and the online order if I could spin the wheel. The cashier wasn't sure if I could or not. Confused she turned to the female manager working and asked if I could spin the wheel. The manager asked for my ID. Not sure what my ID had to do with spinning the wheel, but ok, I showed her my ID. The manager said yes I could spin the wheel. She walked into the office, she came back out and asked me what I ordered. I told her I didn't order anything, I ordered online it was shipped to the house, showed her the order. She was so mad at that point, then YELLED AT ME! Then said NO!! You can't Spin the wheel! I was shocked!! Wow! She must really hate her job to treat customer like this! In shocked I left. 12/12/2022 shoes were too big, I return to the store to return the hey dudes that I purchased. The cashier was very nice in the return process. Asked why I was returning them, I stated they were too big, that I needed a 7. I would go look on the floor, but last I looked you didn't have any, and I could not order online either. The SAME female manger walked up disrupted our conversation jerked the shoes off the counter looked at the bottoms of the shoes. I said if they were worn they were worn in the store and tried on again at home, that was it. She then threw them in the box. This manger needs to not have this title as a manager. She needs a reality check. I have filled out the survey online, and corporate has been in contact with me and stated that this will be looked into and will be resolved. This manager is down right rude and needs to be retrained. I will never set foot back in the NorthCrest Shopping Center Shoe Carnival Again.

I drove my 80 year old mother an hour to get her shoes before she had hip replacement. She wears…read morenarrow shoes and New Balance has always fit her well. The female associate was not helpful but also rude. It was as if we were intruding on her space. She did not offer anything to us. We found shoes which she liked but were told there were none in stock and this lady never offered to order us the ones in the correct size. Just deplorable customer service. Never coming here again!

My feet are so happy right now. I worked with Michele and she was extremely helpful. I had no…read moreidea what I wanted and I have weird long and narrow feet that roll in weird ways. She was very patient with me and helped me get shoes that fit and were comfortable. Poor lady had to go to the stock room 7 or 8 times. But she helped me find two perfect pairs of shoes and I loved it. And they had my size which never happens!!