I woke up Thursday morning to my downstairs heat not working and the thermostat registering 61 degrees. I also have the home warranty that requires that I use the company they select. After being told that Fletcher H&A was the provider, I looked up reviews and was hesitant based on the bad reviews. However, my experience was great. I placed my order on Thursday morning, and Dakota was here by 10 Friday morning. As it turned out, after he did a little trouble shooting, he determined that he needed to go under the house. This is where he found that the pressure switch had become undone. It was a simple fix, and I was good to go. read more

I filed a claim through my home warranty when my heating unit stopped working, and Fletcher Heating & Air was sent. My experience was awful. The technician said I needed a control board but admitted he knew nothing about ordering parts. Since it was the week before Thanksgiving and not yet cold, I agreed to wait. The company promised to return with the part, but on the day of the appointment they called to say the wrong part had been delivered. After several more days, they came again--only to discover the part didn't fit. As temperatures dropped, this cycle repeated. When I asked why, the dispatcher said the owner kept ordering incorrectly. Later, a manager named Fatih from the Nashville office called me. She was extremely rude, insisting the owner hadn't ordered wrong and blaming my "cheap" warranty, claiming Trane no longer made parts for my unit. Upset, I asked my warranty company to send someone else, but they refused because Fletcher reported another part was on order. At that point, I hired a different company myself. I gave them my unit's serial number, they verified the correct part with Trane, and installed it the very next day. My heat has worked perfectly ever since. Shockingly, Fletcher's owner later called to say my warranty had approved a new unit because the part "did not exist," but that I would have to pay out-of-pocket. When I explained everything, he dismissed me and hung up. The owner owns several locations. This was the Chattanooga location. Based on this experience, I strongly advise against using this company. read more

I filed a claim through my home warranty when my heating unit stopped working, and Fletcher Heating & Air was sent. they said they could not even work on that type of unit. American Home Shield sent a second contractor that said the unit issues should be covered. AHS sent Fletcher back and they said something that was not covered was the issue. I got another option that agreed with the one that said it was an issue that should be covered. Fletcher seemed to be incompetent and a shill to deny claims for the warrenty company. Avoid this company at all cost. read more

Split AC wasn't cooling. Fletcher came out and added one pound of refrigerant. Said there was no leak even though it's a sealed system. Three days later, unit wasn't cooling again. Second time out, diagnosed the issue as a leak in the evaporator coil (shocker!). Took them three weeks to come back to replace the coil (postponed scheduled appointments twice). Third time out (this time to replace the coil), said the entire system needed to be replaced (also a leak in the condenser coil). Three days later, I still don't even have an appointment scheduled to replace the unit. So at this point, over a month has passed, Fletcher has been to my house three times, my AC still doesn't work, and I don't even have an appointment for the replacement. It was 85° in my house this weekend. Every time I call, the receptionist blames the issues on the owner. "The owner hasn't submitted the paperwork," "the owner isn't here right now," etc. If you need reliable HVAC work done, call ANYONE but Fletcher. read more

They made 3 trips to repair condenser fan motor and finally gave up and won't bring back parts. DO NOT USE THESE GUYS! The tech named Aaron is good but Justin in worthless. read more

Technician came out and told me he needed to order an adapter to stop a leak in our HVAC unit in the attic. Did not hear back and called after 3 days. Was told then it would be $2000 to replace the entire coil(which was not leaking) and the drain pan (which the tech told me was fine and did not need to be replaced.) Don't trust these people. read more

I have AHS and requested service 12/14. I had no heat during the freezing spell in Nashville. Tech came out 12/17 and said there was water in the condensation tray and emptied it. I asked why did this happen. It just does he said. This weekend. Heat stopped working again so i called another company for an overall inspection and they said the the condensation tube was kinked and twisted. Causing water to leak back into the tray triggering the safe switch to turn off the heat. I called Fletcher plumbing and they texted me back so i sent them this Hi. I had someone come out and the issue was a kinked condensation line. Kinda confused that your tech did not catch that and repair it?!? Her response. Your heating worked when the tech left. And that is the wonderful customer service. The tech emptied a condensation tray and did not fix the problem. Something so simple. Lazy. And the lack of caring is icing on the cake. Hard. Pass read more

Originally we had our first scheduled yearly maintenance done on our A.C. with a different company. That technician found a leak in our gas line to the unit. Because we have a home warranty, we had to find and use the company assigned to us for further repairs, so we were having to now hire this company. Given some of these reviews, we were hesitant. The gentleman technician (owner?) came out the same day as we called in. My husband was who had the interaction with him. My husband said he was cordial and professional. This technician almost immediately found the culprit, a simple screw laying nearby, had either fallen out or not been put back in place. He saved us a ton of potential trouble & possibly a ton of money. read more

I have American Home Shield insurance, and after reading these reviews, I decided to pay nearly $500 out of pocket to have another company repair my unit rather than take a chance with Fletcher Heating and Air through Home Shield. I'm now looking for a new home warranty company--one that's a bit more flexible and doesn't force you to use a single vendor that seems to cause so many issues. Thanks to everyone for the reviews; they were helpful and likely saved me from dealing with even more problems. read more

Don't tell home owner that you have to wait for approval from the insurance company then close the claim, leaving the owner high & dry & out $100 for the inspection. No follow up call either. Thanks no stars. read more

I am extremely disappointed with the service we received from Fletcher Heating and Air. Over the past three weeks, they have come to our home three different times, and each visit resulted in a new supposed issue, or an excuse about not having the right tool, and then they would just leave without actually fixing anything. On their most recent visit, they told us the blower wasn't working. After our home warranty company inspected it, we were informed that the wires to the blower had been completely pulled out -- something that is clearly not normal wear and tear. Fletcher was the only company that had worked on our unit and I don't even know how to access it so there is only one explanation of how that could have happened. Because of this, our claim was denied, and we're now left without heat. As I'm writing this, my family is in a 55-degree house, huddled around space heaters, and not a single issue on the unit has been resolved despite multiple appointments. We expected professional service and honest troubleshooting, but that is far from what we received. I could not recommend this company less. read more

This company shouldn't be In business.i had to use them Thur my 2-10 home warranty and I need to let them go for sending me the worse company I have ever seen. They came to my house twice to work on my unit it has been 2 months and it still not working properly now here it's January and they supposed to order a blow motor and they said it would be 3 months before it come in which that would be April for real think they are lying about that because I have complained to my home warranty about how awful they please do not use this company you will regret it read more

Horrible Service!! Do not book with them. I have AHS and they always try to pawn me off with this trash excuse for a HVAC company. The receptionist historically has a bad attitude; she even hung up on me today. They've been to my house several times and it's like every 6 months I have an issue that requires them to come out, do 20 minutes of work and that gets me through another few months before it breaks again. Today I had a service request with AHS, and they tried to pawn me off on Fletcher and I immediately called and canceled. I refuse to EVER work with this company EVER again. And I'd suggest you all do the same. read more

Nashville: had water in ductwork. Guy came out and looked for ten minutes, maybe. Said he doesn't know where it came from. He said he poked a hole in the duct and then informed me how I could "change it myself". I said but before changing I need to know where the water comes from and he said he didn't know, AGAIN. I asked him about the warranty covering the replacement or the diagnosis of water and he said "the warranty company says they cover duct work but they really don't". He then left. I struggled for 4 weeks for Fletcher to even supply the "detailed report" to the warranty company. UPDATE: FLETCHERs raging owner called me a liar when I said that his tech "didnt know the cause of water". He claimed they submitted the report two days after the home visit. They refused to come back out to my home to properly diagnose and FINALLY submitted a report that magically knew the issue after warranty co was requesting them to come back out. They went from unresponsive and not knowing what the problem was to magically labeling my duct work as "missing a part" which is not covered by warranty. I got a second opinion through my warranty co and this company honestly diagnosed the issue and now it is a warranty covered repair. I'm escalating a complaint with the warranty co, BBB and attorney general because this was FRAUD. Do NOT do business with these people if you care about your home. They appear to just use warranties to get easy jobs and not honor their part of the deal and at worst LIE about your home. Read other reviews here and stay away. I hope warranties cancel their contracts with them because that's clearly the only way they are in business. read more

I felt immediate regret when I saw the reviews and realized this company had accepted my service request. Not only did it take them 4 to 5 days to come out, but when they did, they spent less than 30 minutes replacing a cheap part which, as it turned out, wasn't even the actual issue. Within just 3 to 4 hours, my air conditioning stopped working again. It then took another 7 days for them to return, and only after I followed up myself had I not called, they likely wouldn't have shown up. Someone had even scheduled me for a date that had already passed, essentially leaving me without a proper appointment. During their second visit, they finally identified the real problem: a faulty reversing valve. I was told the part needed to be ordered and replaced, but nothing was mentioned about any additional parts or charges. Although the part was covered under my home warranty, the refrigerant wasn't leaving me with an unexpected $1,350 bill. They refused to replace the covered part as discussed and guaranteed by the warranty unless I paid for the refrigerant, which had never been mentioned or disclosed beforehand. This felt like a bait-and-switch. This experience makes it seem like they're trying to get as much money as possible from the home warranty program without actually resolving the issues knowing certain items won't be covered so they can shift the cost to the customer. A broken A/C in the middle of summer and a home warranty program appears to be the perfect setup for companies like this to take advantage of people. read more

Aaron arrived on time and was extremely courteous and professional. The problem was fixed quickly and he wore disposable booties when he was in my house to make sure he didn't track in dirt or water. I would definitely recommend them and use Fletcher again. read more

As it turned out, the reason Fletcher Heating and Air cancelled my appointment was at the eleventh hour the owner decided not to honor servicing 2-10 customers. It astounds me that a company like this, is still in business. I guess the solid ratings of 1 star tell the story. Stay away from this company as the owner is more concerned with money than honoring appointments they made. read more

Outstanding service and great work ethic!!! 10 out of 10 recommended completed work in a satisfactory time frame and was super professional and always affordable read more

0 stars. I'll keep it to just the issues in 2024 to limit the length. It takes work to earn a 2.9 rating on Google. See below for how they do it. If your home warranty company sends your case to Fletcher, get ready for a nightmare. I wish I had read the other reviews and had them fired asap. Techs and Dispatch are nice. Owner is a nightmare. Original issue is my AC blower motor would quit working every couple of days. It would just stop working for about 24 hours. This was in May. Fletcher would come out, happily take my money, and say there was nothing they could do because it wasn't broken when they got there. I videoed this happening countless times. After a couple of weeks, they agreed to replace the motor. After that was done, my unit started freezing up. See pictures. Once it got hot in June, it would freeze up every single day, multiple times. Ticket was sent to Fletcher again. They happily took my money again as they considered this a new issue. They sent every tech out multiple times. We'll call them A, J, and R. Techs could never find anything definitive and would be overruled by owner Jason every time. This went on for weeks. At this point, I'm over a month with a broken AC, in the South, in July. One tech determines it is likely the Thermal Expansion Valve (TXV). He says it will need to be replaced. I was told by dispatch the part was ordered. The next day, I get a call from dispatch saying they need to come back out Saturday because the pictures they took were blurry. Sounds odd, so I email back to get confirmation on the details. --- Me: The last person I spoke to on the phone told me it had been ordered. I'm sure you can understand my frustration as I just want my air conditioner to work. I was told J* was coming out tomorrow just to take pictures, because R*'s pictures were blurry. I obviously have no idea what the issue is, but R* is the first person who has looked at it for that amount of time and I'm just repeating what his diagnosis was. Between J*, R*, and. A*, I think everyone has had a different opinion on the problem. Could I possibly speak to whoever is in charge of the overall issue and making the decisions so I can understand where we are at? 615-***-***. Me again: Can I get a call from someone today to discuss this? I would really appreciate it. Owner Jason: This is the owner. No part is needed. It will be fixed tomm you have nothing to worry about. It will be handled and cooling. The diagnose was wrong. It's a minor fix and will be done tomm --- The tech came out and did nothing. He had no idea what the 'minor fix' was. No part was ordered despite dispatch telling me the TXV had been ordered. Tech left. Owner Jason refused to call me and I was unable to ever talk to him directly. He closed things out with this email: "I spoke to him (tech on site) on everything. There is no problems. There's no issues with the unit that is showing. I don't know what else we can do. The system itself is running perfectly fine. He sent me pictures. We've already talked. We've discussed. We did everything while he was on your property. There is physically nothing wrong with that unit, you're welcome to get a second opinion from your warranty company, but there's nothing else I can do" So that's it. There is nothing wrong with my unit even though it fails to cool and freezes up multiple times a day. They refuse to talk to me at this point and won't refund the second payment. 6 weeks with a broken AC. I get it escalated to another company that seems to care about their customers. They do a far more thorough examination and truly seem to care. Fletcher put in the WRONG MOTOR. You can see it in the pictures. They put in a 1/2 HP motor when the unit calls for 1 HP motor. That is why it kept freezing up. The new competent company replaced the motor with the correct one, and everything has been perfect. I reached out to Fletcher politely saying mistakes happen, and I wanted to discuss it with them. I'm obviously at least due 1 if not both payments back. No response. If I get one, I'm sure it will be a lie. read more

See all

A/C went out with 90+ degrees outside for 4 days and they didn't have parts available and refused service, because we had a home warranty that wouldn't cover the cost if we had taken the cover off. Called another company and they had it fixed same day. read more

One Star because I could not give Zero or a negative score!! I was assigned this company through American Home Shield and was told it was the ONLY vendor I could use for insurance purposes. To say this has been an ordeal would be an understatement. They have been to my home to fix the HVAC twice and the unit is still not working. I had to pay directly for freon the second time, and it is still NOT WORKING!! AHS is sending them out...AGAIN! This is insane and frustrating beyond words. I have worked with AHS before on a water heater issue and they were great, but this time, with this vendor, it has been torture. I would NOT recommend Fletcher to do anything at this point. Completely useless....and FYI. They only respond to positive reviews! There is NO accountability with this company! The owner called me to basically gaslight my review and cancelled their follow-up work on my un-repaired unit. This company employs scavengers and the owners will milk you with the help of AHS for every cent they can get before throwing you back into the void. read more