What a sh%t show this place is. Places is a mess. Not organized at all and the guy in there could…read morenot help with anything because he was busy on a phone call. Is this a front for something else? I have no idea how they stay in business.

Don't waste your time on faulty products, up charged prices, with the WORST customer service!…read more I ordered umbrellas because our current umbrellas (bought from Pottery Barn) faded in just one season and the poles themselves rusted through with holes in them. I was told that because Patio.com sells these year round, they have better quality items with warranties. I was assured these would not rust, fade, or break. There was a delay in shipping because of COVID and a run on orders from businesses creating outdoor spaces for customers so we received them in the fall (after the pool was closed). We stored them in the house until the pool opened this year. When we opened them for the first time this summer, the umbrella snapped. Immediately upon opening. When I contacted the store, I was given the run around and told that all of the people I worked with for the original purchase were no longer working with that store. To this day, I don't know why that matters. I finally was given a different number for customer service and left a message. I received an email back that I would have to pay for shipping for a new umbrella. I called again and asked to please speak with someone. I finally spoke to a woman who agreed that it didn't seem appropriate that I would have to pay to replacement an item that was clearly shipped damaged. I was then told that it would be taken care of. That was over 30 days ago. I have heard nothing from them about a replacement, and have not received a call back. Say what you will about Pottery Barn but at least those umbrellas still open and function as umbrellas...even if the fabric is weirdly faded after a single season.

This place is amazing. Items are priced well and inventory is always turning over. I like to drop…read morein once a month to look through the new inventory. The owners are super nice too. I bought a lamp about a month ago and one of the owners wrapped it nicely and was happy to be of service. Two thumbs up!

I went one week and saw a table I liked. I told the polite saleswoman I'd return for it if the…read moremeasurements worked. They did and I went back 3 days later to buy it and the rudest staff imaginable were there. After making me feel unwelcome the man and woman working there proceeded to spend the next 15 minutes bad-mouthing several customers in front of me. They said horrible things about regular customers. In front of a customer. Zero sense or discretion. Don't go unless you want strangers knowing your business. Not for me...

Service and concern for customers is probably better if you're about to dump a lot of money on…read morefurniture - we're talking five figures here. But for smaller sales - this might not be the place. I wanted to update my bedroom with a few new pieces. Came with measurements and a floor plan and my designer came up with a really creative way to set up my room. Sounds great - right? It was, until when the furniture was delivered, I discovered my designer had ordered the wrong size dresser/chest unit. It fits in my room but not in the way I thought it could be arranged. I called the store immediately, the designer came to the phone but offered no apologies, no options. It's a custom piece, of course, so I can't return it. But I am deeply disappointed and will not use this particular Ethan Allen again. Buying furniture should be fun - and for the price, their customers should be thrilled with how the room turns out. I can't dump tens of thousands on furniture right now - there will be plenty of business for them over time.

Ordered custom furniture for a new home that was being completed. Unfortunately there was an…read moreexplosion in the home just prior to purchasing it and I was forced to postpone the delivery of my furniture order (had nothing occurred the order would have been able to be delivered on time). This is where Ethan Allen customer service fell apart. Other vendors gladly agreed to hold my orders for many months with no issues due to the unusual unforeseen circumstances Ethan Allen refused to extend the time of holding my furniture frequently citing the terms of the contract that I had signed and that it "wasn't their fault". They wanted to force me to pay outrageous storage fees and to pay for the furniture in full, site unseen. I was forced to secure a unit at a storage facility near the property and have the furniture delivered there. This is still an expense, but much cheaper option than what Ethan Allen was going to charge me for storage. They even had the nerve to not deliver the complete order to the storage facility. They had to make a 2nd delivery to the unit a week later with the missing items. The storage unit is near my new home but is a 200 mile round trip from where I am temporarily living. So I had to travel a total of 400 miles because of their negligence with the delivery. Manager Barbara and salesperson Deborah were absolutely abominable and have zero compassion or customer service skills. I realize what occurred fell outside the parameters of their precious contract, but this was a very unique and unusual situation which required them looking past all that to help out a customer. Shame on Ethan Allen. They represent themselves as a high end store...when you are purchasing. Once the purchase has been finalized their true colors shine through. ** I live in Congers NY. Not sure why is says san francisco.

While our experience with the sales guy wasn't great, we are thrilled about the installation…read moreprocess and the final product. Installers were super professional and helpful. They took their time and were extremely detailed oriented. The curtains and shades are of high quality. We are very happy. Would've given them a 5 star if the sales guy didn't over promise and under delivered.

I reluctantly went into Glamour decorating and put a deposit down on some blinds. I layer then…read morechanged my mind due to the poor quality of customer service and the bad attitude by the owner Abraham, a man who should not be in business at all. I asked him for my deposit back because I changed my mind. This man was one of the reasons why my time going to his store was wasted, thus him not giving my deposit back to me. There are plenty of other business to choose from that are far better than this terrible place along with customer service. Beware every one of this place.

We could not be happier with the care that we received at Mattress Firm, Ridgefield, CT. Robbie…read morewas a delight to work with. His expertise in the field is remarkable and he is a lovely person. We ended up buying a queen sized mattress that was exactly what we wanted and needed for far less that we expected to pay. We enthusiastically recommend this store and Robbie to anyone interested in bedding, beds, or mattresses! Steve Heyman

Just got my new king mattress and I love it. If you're going to the store in Ridgefield, ask for…read moreRobbie... he's the best!

Scam Alert - Avoid Exclusive Home Interiors I gave Valeriy…read moreBozhkov, owner of Exclusive Home Interiors, a large deposit for a custom kitchen. He promised it would be completed within five months, but instead dragged things out for nearly two years with constant excuses. Eventually, he claimed the kitchen was finally being shipped -- but when I contacted the manufacturer, they confirmed no order was ever placed. Since then, he has ignored my calls, avoided communication, and refused to return my deposit, even after receiving a formal demand letter from my lawyer. This company is nothing more than a scam. Valeriy Bozhkov takes people's money and delivers nothing. Avoid Exclusive Home Interiors at all costs.

would not recommend. after install there were some corrections to be made. 4 months later of missed…read morepromised ship dates, still nothing. states manufacturer is being difficult. not sure why he will not order the parts themselves and do the right thing. if they cannot control the manufacturer why do business with them?

No matter what tiling project we're thinking about, we always start (and stop!) at The Tile Shop…read more Their fantastic selection is beautifully displayed and we always find something we LOVE. Beyond the great tile selection, their knowledge of the products and how to best install is amazing and they happily share the tips of the trade. Price are fair, too. It's such a pleasure to work with Lori who knows her business and has a great eye for design as well as Francis, the manager, who always has good advice to offer. Can't recommend The Tile Shop in Brookfield more highly!

A very positive experience at the Tile Shop. I am a homeowner remodeling a bathroom from the studs…read moreout. Sandy is an incredibly patient and helpful salesperson. The staff was very accommodating with deliveries and returns for items we decided not to use. Francis and Sandy were both very helpful with installation advice and calculations. I would absolutely recommend the Tile Shop in Brookfield.