Avoid Michelle Meyers of Joli G Interiors & Designs - Unprofessional, Disorganized, and…read moreSelf-Serving
We hired Michelle Meyers of Joli G Interiors & Designs under a $17,000 flat-fee contract to design our entire home -- including the kitchen, five bathrooms, and family room. We paid a $5,000 deposit up front.
Unfortunately, what we experienced was poor communication, missed deadlines, and very little actual work.
Michelle visited our home once for a walkthrough and measurements, which took about 1-2 hours. Our second and final meeting was at an appliance showroom to review appliances. She arrived over half an hour late, handed us rushed SketchUp designs, and left us little time to review or discuss them due to the time we had scheduled with another appointment.
After that meeting, we went on a planned two-week vacation. When we returned, we attempted several times to reconnect and schedule a follow-up. Despite our efforts, she was unresponsive and failed to move the project forward.
We had a clear deadline of July 1 to begin construction. At that point, no designs were finalized, no materials were selected, and we had received no usable deliverables. It was clear that she was not aligned with our goals or timeline, so we made the decision to terminate the contract.
According to her 20-page contract, cancellation reverts her services to an hourly rate of $125/hour. She refunded only $275 from our $5,000 deposit, claiming the rest was spent on design work and software time.
We questioned this, since we received no completed plans, no documentation, no layout packages, and no material selections -- nothing justifying thousands of dollars of design work.
Her response was dismissive and defensive. She compared herself to an architect, emphasized how valuable her time was, and made no effort to account for the complete lack of deliverables.
In our opinion, Michelle Meyers is self-serving, disorganized, and unaccountable. She seemed more interested in defending her fees than delivering meaningful results. This was a waste of our time, trust, and money.
Buyer beware: We strongly advise against hiring Michelle Meyers or Joli G Interiors & Designs. Think twice before signing a contract, she is not an ASID Designer. We would not recommend her to anyone.
Response to the business owner's reply:
Michelle's response contains several inaccuracies. We had only two brief meetings -- one at our home and one at a showroom where she arrived over an hour late. We received no completed plans, no material lists, and no final layouts.
Our previous designer left due to maternity leave, which Michelle knew from the start. We tried multiple times to reconnect after a planned trip, but communication broke down on her end.
Ultimately, we paid $5,000 and received no tangible results. Her refund of just $228 lacked justification. We stand by our original review.