My family has used GoWay travel agency for several years now. We use them only for international…read moretravel as we feel they can obtain better results much quicker than we can with better cost efficiency! They use destination specialists for countless different countries! We've traveled to nearly 20 different countries in less than 7 years and typically have had few to NO issues with anything arranged through GoWay. Then most common issues we've experienced have been due to Mother Nature not cooperating on the specific days we had outdoor excursions booked. However, that's nothing that the travel agency could have controlled. Each specialist that has been assigned to us has always been well organized, thorough, knowledgeable, communicative and timely! Even if our assigned specialist is on sabbatical, we have always been temporarily assigned to someone else to cover any of our questions in the event of a random issue or accidental mishap. We, WITHOUT QUESTION, highly recommend this travel agency! Can't wait to plan our next vacation with them!!!

Traveled to Thailand Dec 2-14 2025 on a custom made trip with 2 others (total 3)Transport to…read morehotels/ airports were never on the correct time, usually late. Went to check in for the morning flight to Phuket( was unable)!Called Go Way and explained our situation. At that time we ask them to check us in, which was 24 hours before our flight. Morning arrived and the local guide phoned our hotel to there was no flight. And asked us to go to the airport early. Once at the airport, we were notified that there was no flight to Phuket. at that point we were on our own. Local guide helped us get a van to Chiang Mai, which was a 3.5-4 hour ride on a road under construction.Once at Chiang Mai airport, each of us ran around, trying to find a flight to Phuket.After checking 3 airlines was able to find 3 flights to Phuket.Unfortunately the flight left 9 1/2 hours later. Nowhere to put our luggage, by this time we had already travelled for a month. So there we are in an airport holding onto our luggage. we finally boarded the flight to Phuket at 9:25pm.Arrival at 11:25 pm,travel by van to hotel . Arrived at the hotel 12 hours later than we were told.Lost a full day at the hotel. All expense and stress we experienced on a custom designed trip. Everything was to be taken care of by this company. This happened on December 10.2025. we have been waiting over six months.Finally received a refund for the cost of van to chiang Mai and flight to Phuket.Go Way offered us $144.00 for the stress and inconvenience of being stranded. Phuket, which was to be some R&R four weeks being away. Lost my day at the pool. I've reached out many times to customer service with no reply. Everyone always seems to be vacation I phoned customer service for the month of February. for the vice president, Marlaina Jankowski to please return my . My travel colleague was on the paper trail with emails to Jason Stratford in May. Apparently.this was forward customer service, where it has come to a stop once again. I have done a fair travel in the last number of years. I would never recommend this company,Go Way. I'm very embarrassed that it's a Canadian company. I am going forward with my complaint ladder, Better Business Bureau. I have prep documents of all the expenses and the original booking.

Very bad customer service they will try their best to get more money off of you, even so they lie…read moreabout it. Absolutely would not recommend

January 22nd 2020, my husband and I purchased tickets to France through "voyage Booth" in New York…read more We paid $3964.70 for those tickets using my American Express Credit card. We were to travel June 16th to Lyon France and back. Due to the covid pandemic on April 19 we were informed by the French consulate that all travels to France were canceled, so we contacted travel booth asking for our money back. They told us they could not refund our money, but they would issue us a credit good for future travel. They sent us a credit confirmation for Delta Confirmation HYFTJQ/VXCEVV. Naïve and in good faith we accepted that. Then in March 2021 I contacted Voyage Booth to make good on out credit and on March 29th 2021 I received a message from them, telling us they were no longer in business, but that our ticket vouchers were held by Quick Travel in Toronto and Delta Airline. I tried to contact Quick Travel by phone they never answered my call. Since I had purchased the tickets using my American Express Delta card, I decided to contact American Express as this is blatant fraud. I do realize that time is of essence, but they told us that the vouchers were valid until May 2022. $3964.70 is a lot of money to lose and I need your help to recoup it. Odile Duffman

I, along with 11 of my friends went on a 7 days trip of Eastern Provinces of Canada on 25th August…read more2025 with Taipan Tours from Toronto. It was very enjoyable, full of knowledge and sightseeing trip. Our tour guide, Mr. Richard Chan, is a knowledgeable person. He contacted tour with great efficiency. He explained each and every city / site very nicely. We requested him to give adjoining rooms for the group so that we may enjoy our evenings too. He did so. Thanks to him for 6 beautiful evenings, we friends, enjoyed together. I came to know that he usually accompany trips to Europe. Me & friends made our mind to go to Europe tour in which he will be a guide. May God give him success in his profession Jim driven the bus very skillfully. He was a not a good driver but also a gentleman. Thanks to Tai Pan Tours for arranging such wonderful tours. Dr. Devinder Dhillon & accompanying friends.

My friend and I just completed our 7 day Eastern Canada tour. Daniel To is a very knowledgeable…read moretour guide, and always happy to help! Never a dull moment with him and he the kept the trip very interesting. Amazing service and the itinerary was awesome! I have never seen a tourist guide as enthusiastic and as hard working as Daniel To. Not an easy task to plan a trip with 50 people on board and execute seamlessly! Well done Daniel To! Said, our driver is an excellent and friendly driver! It's our second time having him as our tour driver and always managed to take us to our destination safely and on time! Well done Said!

Scam . I was sold a ticket never received my confirmation number. Never answered the phone or…read morerespond to emails. Stay away from this site TRASH and they will steal your money and do it with a smile.

FRAD!!!!! I booked a flight or so i thought, until i called the airline and they didn't have any…read moreconfirmation on me! JETTRAVELS NEVER ANSWERED THE PHONE.