The most amazing customer service we've had! Thank you David for your continued help while we book…read moreour very first cruise. Our honeymoon planning has been a dream thanks to Expedia! We cannot thank them enough

This business have a very bad customer service. You will get different informations on different…read moretravel agents, no consistency. Always have an excuse on any issues. You will not get cheap packages from this agency when you're supposed to. I found better packages from Travelocity.ca. You don't get your Aeroplan credit on time, if you use your Aeroplan points to pay partially. No proper process. This will be the first and last time I will be using them. Bad Experience.

We joined Taipan's Australia and New Zealand cruise in March. The journey was full of hiccups. One…read moregood thing is we had a very professional escort, Alan Yu. He had made great effort to put everything on line. In Melbourne, the coach bus didn't present in the right time and 42 of us were forced to stay outside the pier for more than an hour. Alan finally arranged taxies to take all of us to the city. When we arrived Rotorua, the land operator didn't get the tickets for Hobbiton which was on the list to visit when we booked the tour many months ago. It really upset almost the whole group. Alan showed his patience to pacify the angry tourists and arranged to the money return. Also he took us to the Blue Spring which was another movie site of Lord of the Rings. I give 5 stars to Alan, not to the trip. I salute to his professional effort.

Copying my review from First Markham Place over to the head office too. Recently went on a China…read moreEnglish tour for 11 days including roundtrip flight from Toronto (Shanghai, Suzhou, Hangzhou & Beijing) and accomodations at 4-5 star hotels for $1800CAD and bullet train ride. It included cities like Shanghai, Suzhou, Hangzhou and Beijing, with buffet breakfast included and sometimes even lunch included. It's a deal for sure but personally, I don't prefer following tours since I'm experienced enough to travel China, but my mother-in-law signed us up. I do think it's actual great for larger families with senior folks as the excursions and outings are brief before you rest in the bus. It's also great for first timers to China or those who aren't as tech savvy to use the Chinese apps. Beijing however was a bit strenuous because it was raining one day, we squeezed our itinerary tighter. The Great Wall we visited was a section that was very steep to climb. It's all optional, you can climb up as much as you want or skip climbing all together like my mother-in-law. I had a good experience but I'm just not a fan of sitting in long bus rides and prefer to stay closer to the city centre and pay a bit of a premium to eat where I want to eat as opposed to eating at rest stops and buffet breakfast (rest stops and hotel buffets are more elevated in China than Western countries though). 11-days is quite short to fly all the way to Asia, I normally would like to stay a bit longer but the package deal was to fly on the same flight home. I found out later there were extensions that can be added to visit Xian but the agent at First Markham Place, didn't inform us about these extension add-ons to our trip. She made us think that we had to choose this package or an entirely different package. If you sign up and subscribe to their email list you also get another $50 off per person and I believe signing up in person maybe cheaper than online. The agent helped us with applying the discount. Another thing to keep in mind is that despite booking together, none of the airline seats of our group are sitting together so definitely check-in as early as possible to get your preferred seating and hopefully arrange yourself to sit together. Your whole tour group would be flying together and it would be a packed / full flight. They also don't provide the hotel names and addresses in advance. You only find out a week before. It's still really good hotels, one even at a golf resort with extensive buffet breakfast. However, these hotels are cheap because they are normally 1hr away from the center of major Tier 1 cities like Beijing and Shanghai. So even if you decide to go on your own, most of the suggested places to hit up is far away. So definitely get used to using Didi (Chinese Uber) and a Translation app ready so you can have the flexibility to explore on your own. We had one free day in Shanghai in our tour. Now time for the review, these cheap tours are cheap because there are build-in shopping destinations like Silk factory, tea factory, pearl factory, jade factory and Chinese medicine institution that are geared towards tourist sales, which you cannot skip. I wouldn't say they are scams but I do think they made a deal with the tour company to subsidize the cost of the trip. I personally didn't find them too pushy if you don't want to buy, there will be others that will and you can just take that opportunity to window shop, but that does take up time of your trip. We did end up buying silk sheets and tea though $$$$. The prices are probably a bit more than local price, more of a tourist price. There isn't much to time shop for clothing or other personal items given you're on a schedule with the group. I do recommend setting up JD or Taobao if you want to do online shopping and have those items shipped to your hotels in advance as Chinese hotels are really good at holding packages before you arrive just make sure it's to delivery to the hotel where you would be staying at least a couple days and order at least a few days in advance or check what the estimate delivery timeline is to the destination. Our main tour guide Zhou Yan, was fantastic. She spoke fluently in English and is clear to understand. She's also a local in China. She was really great and patient all the way through. 5-stars for Zhou (Jo) for sure. We're really lucky to have her. The other local city tour guides that they used in the other cities were just okay, their English wasn't as clear, probably understand them 70% of the time. A lot of the add-on tours are optional. Our booking agent advised us to have USD cash prepared in advance for tour tips and excursions. I'm kind of annoyed that the tour agency told us to bring USD even though when were arrived our local tour guides are more than willing to accept Canadian conversion on par of the day's exchange rate on Google, which really would have saved us fees from exchanging money in advance to USD as Canadians.

I'm the event planner for a 3-week 4 country vacation this coming November. Knowing that time is…read morewinding down before liftoff, I chose to drop into the Flight Centre located on the upper floor of the Scarborough Town Centre. Now, I've already completed some pricing quotes using my mobile app and have two comparisons if I booked the trip myself. Somehow, I want a third quote just to settle the doubting Thomas in me. I was happily greeted by Shane H upon entering this place during my lunch break. He listened to my request, asked some questions, took my contact info and handed me a business card since I had to get back to work. Later in the day, Shane called me and asked if I was willing to have 2 stopovers during the flight back in order to get a better price. Oh no...Twenty-five hours to come back home was not an option! Anyhow, I now have a first draft itinerary & price emailed to me about 5 hours after dropping into the Flight Centre. I'm looking to refine the plan with Shane's help and will then make an informed decision. Bon Voyage!

The agents literally did not know what they were doing with giving us inaccurate flight times and…read morejust hanging up when we asked for help. Also received mysterious charges later on. So that's an experience.

I have to admit, it's been years since I've used a travel agency to book a trip. I found Murdoch…read moreTravel in a Google search and called. I have never been so impressed with the service my husband and I have received! Marion is absolutely amazing. She was on the ball about everything. So our trip is booked and we're excited l, thanks to Marion! You're amazing

I don't have much to say but the team was awesome and kind Melissa,Ron,Jeff, and Alex are all so…read morenice and their office is beautiful!!

It would have been a 5 star review, if we had the higher level hotel. We will do that next time…read morefor sure. The hotels we had were good. They were clean and had simple rooms and both had restaurants. Soooo all good there! We just will do the upgraded rooms next time. The tours were AMAZING!! Our guides were both phenomenal! J Lo was awesome as was Alan who went above and beyond. The tour buses were nice w reclining chairs but don't sit in the back rows as they are incredibly bumpy on the dirt/gravel roads. For the money, what a trip! And definitely do the excursions. Even if you can't walk well, there were always places to sit. They were all fabulous!

I was part of a large tour group of 22 friends, and we traveled to Egypt with TripToGo in…read moreFebruary 2026. This was our second time arranging a trip through TripToGo's agent, Ravi Sharma, and I truly cannot praise him enough. Ravi went above and beyond to ensure our journey was luxuriously comfortable. He meticulously tailored the lodging and transportation arrangements to meet our very specific requirements, patiently negotiating with local providers to get everything just right. The result was an exceptionally personalized experience with genuine VIP treatment throughout the trip. Our local guide in Egypt was Sherif Ghamry, one of the country's top and renowned Egyptologists. He proved to be an outstanding guide not only because of his deep and impressive knowledge, but also because of his resonant voice and clear English--an incredibly fortunate combination in the noisy and crowded environments we often encountered. What impressed me most, however, was his character and professionalism. I personally witnessed him calmly and skillfully defuse a potentially explosive situation caused by another tour group's poor behavior, even when one of their tourists became violent. His wellmannered demeanor and ability to handle conflict with grace were truly admirable. Overall, this trip exceeded our expectations, thanks to the exceptional service from both Ravi Sharma and Sherif Ghamry. I would not hesitate to recommend TripToGo to anyone looking for a highquality, personalized travel experience in Egypt.

Wonderful Service from CAA!…read more I am writing this review to tell of the terrific service I received from CAA associate Yousf N. He was prompt, professional and explained the process of fixing my car clearly and concisely. He could have left after he fixed the first problem, but Yousf insisted that we drive the car together just to make sure nothing else was wrong. I am so glad that he suggested this, because while driving we discovered another, more serious problem. He cheerfully towed me to the nearest garage, and remained with me until I was seen by the mechanic there. FYI, I'm an old white lady who doesn't know much of anything about cars. I think Yousf was my guardian angel today. Shukran awi, Yousf! Alhamdulillah!

worst experience ever in my life. their staff don't know how to talk to clients that harassed me so…read moremuch after that they even did pickup my calls.they just trapping people that's it.

I had the worst experience using this company to go on a family wedding / vacation, and if I could…read moregive a zero (0) rating I would. I thought that the service we received was terrible. I would email for assistance, and I wouldn't hear back for quite some time. I would call, and was told to call back tomorrow because our representative, Bell, was out of the office. I called the next day, and as soon as the I asked for him, they would hang up on me. I felt like I had to beg for assistance. I also have to say, they didn't give us any flight details or times before we were required to pay our deposit. Once we paid our deposit, they gave us a flight time for later in the evening, which made us lose a day. The return flight was also late in the evening, which meant that they expected us to check out and linger around for hours to leave late at night. They ended up changing the flight to an earlier one, after someone from our group expressed how disappointed the group was--but it didn't appear to be an easy process. I also found the prices to be higher than what I could find on Expedia, which was upsetting to me. I asked to upgrade my room and they wanted $281 per person (the upgrade was included in the price on Expedia). I called the resort, and I was glad I did, because they upgraded the room for $280 USD per room, not per person; so I found it cheaper to upgrade directly through the resort and not All Link Travel Inc. I would recommend someone looks elsewhere for booking a vacation--I was so stressed out trying to communicate with the representatives. I was hung up on time and time again, and I was incredibly polite because I used to work in customer service and know what people go through (and they had my deposit money!!). I also felt as though that they overcharged when looking at what other people in our group got buying elsewhere. I would never book with this company again--nor would I recommend them to anyone who's looking for a smooth experience booking a trip. You will likely find cheaper rates elsewhere and for a way less hassle based on my and my families experience.

I would like to express me deepest gratitude to Altair and especially to Galina Krivanov for…read moreorganizing truly unforgettable Italian Holidays!!! Every detail was thoughtfully planned-from comfortable accommodations to a unique and immersive cultural program. Galina is not just an organizer, she is someone who puts her heart and soul into everything she does. Thanks to her energy, care, and genuine passion, this trip turned into a magical journey, full of discoveries, beauty and inspiration. I'm already looking forward to the next adventure!!!

My family uses Altair Travel services for many years. This is the best place to buy your air…read moretickets, cruises, guided tours and travel insurance. Last summer my husband and I bought flights, a Mediterranian Cruise and the guided tour in Spain. We had an excellent vacation! The tour in Spain was like a dream. Everything was perfectly organized: transfers from and to the airports (even though we started in Barcelona and finished the tour in Madrid), hotels, and buses.Tour guides were very knowledgeable. We visited so many different cities and attractions. Thank you, Altair Travel. We really anticipate our next vacation with you.