Cody was fantastic in getting our problem addressed quickly and Dave was THE MAN in getting our…read moreproblem handled thoroughly and professionally. I hope we don't need their services again, but we have them on speed-dial in case we ever do! 100% recommend this company and their thoughtful, professional employees.

Barry, Cody and crew did a great job cleaning our basement after it was flooded with 18" of water…read more Nearly all my neighbors were similarly impacted and 911 Restoration is helping several of them. We're in Ypsilanti, near Ann Arbor, and are very grateful the 911 came down from Traverse City to help out - don't know what we'd have done without them. Thanks, guys.

Cam and Barrett did an amazing job. They were polite, courteous, professional, and efficient. They…read moredid a beautiful job cleaning my carpets and a sofa. I highly recommend them. I will be calling again for future service. Thank you!!!

DO NOT hire this company. Worked at my father-in-laws house after water heater discharged onto the…read morefloor. Dishonest! Poor communications! Did not perform work as promised. Tried to over charge on several items. We had to replace the island in the kitchen. They purchased cupboards with out a finished back, for the island, what kind of person (idiot) does this. The Formans name is Preston if he tells you he is going to take care of it. He does not. We had purchased paint to paint the kitchen not part of his work. He came to the house and took the paint that we purchased. DO NOT HIRE this company. I see a five star rating from 2018. My guess is this is a new owner or someone was very lucky. I did not want to give one star but only way I could post my review. Mark J.

I had a small house fire and water damages and this company came out shortly after I called. They…read morewere too busy or did not have enough people to do the work. I asked for an estimate back in the Fall of 2021 and never got one. I called Jack the estimator on January 17, 2022 and he said he must have dropped the ball on this job. I waited 3 weeks and he never did anything. I called him 5 days in a row and he was never in and I left him a message to call me back. On the 4th called i left a message that if he didn't want the job just to let me know and I would find someone else. Of course he didn't called. On the fifth called I just left a message that i would find someone else and the co wanted to know why and I told them he never returns calls. Poor service. They didn't seem to care. I will advise my adjuster not to recommend them in the future.

Terrible customer service. Invoiced for work not done and took months to get it resolved…read more Actually still waiting for the final bill. Happy to pay for work done. Not one call from the main contact over the entire process. Guess more concerned with getting the work than the customer. Will not be recommending them to anyone, which is too bad because all that was needed was to fix a simple issue and to communicate with the customer.

I would give a zero star if i could. The worst experience i have ever had with a company. They were…read morenegligent and misleading and allowed our cottage on long lake to be continuosly damaged for 3 years becasue they could not repair our damaged roof (from a tree), as they promised they could. The most they tried was a flimsy blue tarp as a temporary fix, but this never worked and they called it a temprorary roof repair, which it was NOT. Jon Randle never was honest with us and they could not do what they were contracted to do, and we eventually after state farm telling us to stop usong Paul Davis, even though statre farm were the ones who hired them to help us initially!!!. eventually we had to find people and fix the roof ourselves. Their promises were never kept and they ignored us for months and years, and could not help us even though they kept promising to do so! Terrible service, terrible costs and we were without our beloved cottage for over 5 years primarily becasue of the horrible work and negligent service from Jon Randle and Paul Davis in traverse city. NO ONE should ever use this comany again. I will never forgive them and never should they be allowed to handle anyones homes again.

I had a flood in my crawl space of my home and Paul Davis came out and inspected the damage and…read more said they would be out the next day. They called the next day and said they would be out later then they told me . They did not show up at all that day nor did they call and say why they did not come. They called the following day and I advised them I hired someone else. Paul Davis sent my adjuster a bill for over $130.00 for coming out and taking pictures of the damage. I should have sent them a bill for my time waiting around for them to show up. They gave no apology for not showing up or explanation why they didn't show up. Very poor business practice.

When the ice dams on our roof brought water on the floor on the walls, and the ceiling I called our…read moreinsurance company and they recommended ServiceMaster. Our experience from start to finish was fun, informative, and the crew was nothing less than professional and accommodating, even calming our fears on the emotional side. Raeann, Tyler, and Sean were amazing to work with, we could not have asked for better service all around! In the midst of a sudden rate of ice dam claims they pulled from their surrounding ServiceMaster pros to get them all done locally, we highly recommend this team for all your emergency home repair in any disaster! On top of all that, the cost was much lower than we expected.

unfortunately, they do not have a negative number to review this company. Service Masters showed…read moreup over a month after my pot fire on my stove in my rental. When they finally showed up they made absurd quotes an insisted on the whole downstairs being gutted. Again, a burnt pot on the stove. This project took over 3 months but actual people at the location working took 2.5 weeks with actual people on site. When I asked about progress and changes to the existing structure (paint changes no longer carpet etc) the project manager or lead for Traverse City, MI, Sean SEabass said none of my business as I was just a renter, and he only talks to property owner, not the landlord on my lease Please note I rented from a property management company , Stay North, who what I later learned only deals with very low vacation rentals and does not even have the proper licensing to even be a property manager. Sean Seabass refused to share any information with myself or my unlicensed wrongfully practicing property manager. He told me none of my business when my insurance was covering the damage, and I was baffled by the extent of remodeling needed to be done over a burnt pot on the cheap crappy stove. In addition, to taking 3 months and over quoting and taking advantage of this minor accident, SErvice Masters , took all my belongings, insisting they be cleaned. They took over 2 months probrably 3 to return and when they did not damaged items such as all my electronics came back broken. My 2k television all of the sudden has a broken screen when I watched and hung out in this apprently toxic living room for over a month until they arrived. I later learned by the staff myself and family were exposed to botulism. Apparently, they only gave my insurance maybe 10% of the damaged items and just returned broken things that were not broken before, as well as forgot things such as my dining table, a large bench, an ipad. I have spent multiple months trying to get a resolution and was threatened and spoken so rude to by Sean Seabass and their team. In a nutshell this company took advantage, took their time, and stole and damaged my belongings and refuse to communicate with me. I have had a list of items missing or damaged and they won't respond. DO NOT LET YOUR INSURANCE COMPANY WORK WITH THIS COMPANY! They are corrupt and will only try to steal or over quote your property to make a buck. Do not work with SEAN SEABASS as he is rude, makes threats and basically a corrupt thief working to make a buck and work his way up the company. A newcomer to the Traverse City area and maybe needs more accounts, etc to live with the cost of living here compared to Midland where he comes from but beware of this company and DO NOT LET THEM IN YOUR HOME AFTER ANY INCIDENT! DO NOT LET THIS HORRIFIC CORRUPT COMPANY IN YOUR HOMES. TRY ANY OTHER VENDOR THEN THIS AS I AM GOING ON 6 MONTHS WITHOUT MY BELONGINGS AND HAD 10,000 WORTH OF ITEMS NOT DAMAGED BY FIRE RETURNED BROKEN, NOT REPORTED TO INSURANCE AND THEY REFUSE TO RESPOND OR SPEAK TO ME. Get this corrupt suspiious rapidly grwoing company out of this county and out of this state for good. After a tragedy the last thing people need is the people hired to fix the problem and paid by your insurance only making the situation 10x worse and breaking, stealing your things and not even submitting to insurance for reimbursement. Honestly, we have enough issues in this country today and rents are sky high to have a corrupt renovation vendor from Midland, Michigan that is eating up the competition by taking advantage mistreating, breaking and stealing their things and over quoting the damages so they can't either make more money or get promoted. I cannot say if this is a regular occurrence but i highly doubt this is a one time case. DO NOT LET YOUR INSURANCE COMPANY HIGHER SERVICE MASTER UNLESS YOU WANT A TRAGEDY TIMES 10 TO HAPPEN AND HAVE THEM CAUSE MORE DAMAGE IN DESTRUCTION THAT SURPASSES THE INTIAL INCIDENT.

excellent communication, hard working, skilled, on time, reasonably priced. everything you want in…read morea contractor

I'm giving my highest recommendation to TC Integrity Building LLC (231) 883-2474. They were highly…read morerecommended from work done at Chrystal Mountain. Ben Adams and Darin worked well beyond my expectations in replacing the old cedar wood trim on the glass railing on my deck. Together the two men worked as one with ideas and communication to creatively complete a difficult job. The new pressure treated wood was carefully routered to hold the glass perfectly to display the beautiful lake. The estimate was fair; the work was efficiently and professionally done. I will continue to call only them for all of my future projects. Thank you Ben and Darin.

Avoid if you expect service after the initial work. Floodman responded quickly to an emergency…read moresituation in April 2025. They somewhat fixed/slowed the issue so the basement stopped flooding to get through the spring. Paid them $1500 for about two hours work. Their work is failing again this spring and I have left four messages over eight days through their terrible AI service, none of which have been returned. They touted their warranty at the time of the initial work. It apparently is not a real thing. Find another company to do your restoration work or let the buyer beware.

Should be zero stars. Photos attached. This is what $8400 gets you. A mess on your land with zero…read moreresponsibility accepted for it. I now have to pay someone to clean it up. The owner Erick stood behind this work. DO NOT USE THEM