tl;dr Go to Cove if you want to be talked down to, dismissed, and belittled. Go elsewhere if you…read morewant great service, a business that cares about their customers, and an organization that tries to meet their customers' goals. I had spoken with Ron on the phone and indicated our priorities to him by phone: to be able to move quickly in the selection process, cover 2,000 sq ft, and do it within a reasonable budget. I even followed up with photos via email, so we could move faster in the process. When we came into the store though (at the agreed upon time, although Ron repeatedly told me I didn't need an appt), Ron was not immediately available and then, when we did start speaking with him: - he talked about cost as something you had to make "palatable" (as if the concept of a budget is unreasonable or distasteful) - we had to actually ask him to show us around the store because he was very focused on showing us only the most expensive vinyl -- which then turned out to not be applicable b/c it didn't come in stair treads. When discussing the fact that the vinyl would be for a basement, he should have asked about the entry to the basement and guided us appropriately to feasible options. - someone else arrived to talk to Ron while we were there and he simply dismissed us, telling us that it would take multiple visits to make a decision, despite us being very clear about our time sensitivity. - he refused to explain how the pricing would work while we were there, and what components would make up the total - he never said "bye", "thanks", or even "have a nice weekend" to us when we left after 1 hr in the store We were very frustrated when we left, given Ron's dismissal and his inability to understand and help us achieve our goals, and I called later in the day and spoke with Donna. Donna said she was leaving for the night and would call me back Monday or Tuesday and would also set us us with an additional sales rep, Doug. Well... Donna never called me back. And Doug was as incompetent as Ron, extremely unresponsive (again, despite our time pressure), and just grossly smarmy with my husband (when my husband returned some samples) -- read: used car salesman vibe, not genuine interest. After 1 week post-measurements, Doug let us know he had a quote for us (which he never provided in writing) and said it was for three bedrooms. When I asked about the fourth bedroom, he said he'd have to call me back and then when he did (several hours later)... the price suddenly went up a few thousand dollars. He misread their own measurements, quoted us incorrectly the first time, and didn't even include the full extent of the costs at that point (plus still no calculation for stairs). When I let Doug know that we had received a quote elsewhere for similar quality products for several thousand dollars less overall, he refused to believe it, and told me I should bring those samples in so he could explain to me how they were lesser quality. He also asked if my other quote (despite me saying it was from a local company) was from Home Depot -- as if Home Depot was obviously lesser than their options (irrespective of the option selected). When I told him it wasn't Home Depot and was, in fact, another small local business, he flat out refused to believe that was the case. I tried to give them one more chance though and asked that, if they wanted the business, to look for options similar in style to what we had picked at Cove and propose something that might be more cost competitive. I suggested that we'd come back in and could review what he found together. After numerous days, he didn't respond so I sent an email summarizing our discussion. Ultimately though, he decided we weren't worth his time (because who should actually work to understand their customers' goals and help meet them?) and wished us luck with our "project". No, Doug, Donna, and Ron -- good luck to you. You need the luck more. I've found a great local flooring company that actually wants our business and your disinterest in working with us led us right to them. Update following the owner's response to my review: It does not shock me that the owner is trying to discredit my review by placing blame back on me (a move, where I'm living, etc.). None of those explain why Cove treated us poorly and refused to work with us, and are just a distraction from the core of the issue -- Cove is not interested in understanding customer needs and aligning to them in service of being able to successfully transact a deal. They also mention in the review below that they intended to show us alternate products, but that is a lie (and was already disproven in my original review) -- I had to ask for alternate products to be shown to us via phone, then via email, and ultimately received a reply from them wishing us "luck" with our project and dismissing the opportunity to do business together. They never prepared any additional products to show us, despite multiple requests.

I went to Cove to look at carpets awhile ago, and got very little help from the employee who was…read moreworking that day. They gave samples to take home, and when I returned them, I asked to be contacted so we could discuss next steps. I got no response. A week ago, I contacted Cove again and asked that I get a call back to discuss carpeting options. My call was never returned. I'm rather appalled that Cove seems so disinterested in potential new business. I will look elsewhere.

Great selection of lighting and price range. The sales people are very friendly and knowledgeable…read more Just an awesome place to go if you are looking any kind of lighting!

There was a diverse selection of lights for any room in the home. The pricing was reasonable and…read moremore importantly, the customer service provided by Walter was excellent. He was not only knowledgeable but patient while we made our selections. He kept a smile on his face the entire time and it was a pleasure working with him. When we need additional lights in our home we will definitely return to this store if Walter is working there.

The pros: showed up and did the job The cons: poorly done…read more There are air pockets in the tub reglaze. He did not reattach any of the fixtures that were removed. The protection was not done adequately and there is white deposit on tiles. Left without removing masking tape etc. The caulking is also halfway done. Would not recommend. Buyer beware

Easy to work with, great communication, and did a fantastic job fixing my mom's tub + grout. I was…read moreliterally able to hire Pro Glazing and work with them from across the country to get this done in NYC. Robert + team made this way less stressful to handle. Thank you!

Great service great prices. We had redone our kitchen a few years ago. Came back for bathroom…read moretiles, and vanity. What can I say it's the place to go, great staff and prices.

My wife and I purchased floor and wall tile from Milford Tile to renovate our guest bathroom. The…read morestaff was very accommodating and knowledgeable. We were quoted a fair price in line with some other quotes. Milford Tile was able to calculate the amount of tile needed with the dimensions we provided accurately. Overall, a very positive experience. I would recommend and use them again.

We had a great experience working with Jaya Lall from Budget Blinds of Edison. She personally came…read moreto our home to take measurements and spent over three hours helping my mother choose blind fabrics and colors that worked both aesthetically and functionally. As a small local business, she handles everything start to finish, which made the experience very personalized. After finalizing selections, she returned to remeasure and confirm every detail before placing the order, giving us real confidence in the process. She provided a clear timeline and very competitive pricing--significantly better than The Shade Store--with far more personalized service than Blinds.com. Professional, thorough, and attentive throughout. We highly recommend her and will be referring her to friends.

Jaya was very patient, professional, friendly and helpful. They came and did an excellent job. The…read moreinstaller John knew what he was doing and gave me exactly what I wanted. Would use again and highly recommended !

Great response from this group and service expediency! Additionally, the response from this phone…read morecalls and emails is exceptional.

I hired Monks Design Studio to help me design a full bath renovation. Zoriana is a very creative…read moredesigner who listened carefully to what we wanted, and spent as much time with us as we needed to work out the details. She intuitively picked out materials that appealed to us, including the tile, countertops, custom cabinetry, and fixtures. Along with Brian, the estimator, she came up with an ingenious use of the existing small space for an expanded walk-in shower and vanity area. Zoriana created a CAD rendering of the project, so we were able to clearly visualize what it will look like. Monks met our budget, and we are excited to proceed with the job. Still in the early stages, but I will update with pics when it is finished.

Got my carpet there in 2001 still looks like the day I bought it. I highly recommend this business…read more..installers were great also

The entire staff at Carpet Maven are wonderful! We have used them for SHAW hardwood flooring about…read more3 years ago. We have a 100 year old house, talk about nothing bein level! They knocked it out of the park! Now three years into it, the flooring looks great. A picture frame fell off the wall about a year ago and made a small dent on the flooring. Leon sent his top installer right down and he made that dent all but disappear.

Wonderful Store and great customer service. I have had the pleasure to work with the owner of this…read morestore on many occasions over the years. He is very knowledgeable and accommodating to his customers. I have both purchased from them and had my old vacuum (purchased years ago somewhere else) repaired by them. I went to several repair shops with it in the past and no one could fix it. Vacuum Depo fixed it and it works great now. There prices are great as well. I got a Miele canister vacuum from them for a great price. It was evn more expensive at Costco. I highly recommend them to all. JCA