I brought a sofa and love seat as well as the warranty plan. The catch is they only come for 3…read morecalls on the warranty plan. No one told me coming to clean the furniture was a warranty call. I have called numerous times about the sofa. Instead of fixing it correctly the FIRST TIME they just cut the metal piece that pierced the other cushion and eventually ripped it. The Customer Service department is RUDE and UNPROFESSIONAL. Especially manager Lauren. She had the nerve to say this is a new issue. If you cut away at the frame which is the problem how do you expect it to be fixed. So the foundation is now damaged and so is my cushion now that it is ripped. If I could have given them a ZERO I would. DON'T WASTE YOUR MONEY OR TIME HERE. Pay a little more for professional people and quality furniture. I will never shop there again!!!

Staff is always courteous. Great selection of furniture. Has multiple locations throughout NJ. They…read morerun special sales often and offer great financing terms. They also price match.

Neil helped us. No BS and I can smell BS from a mile away. He really gave us great advice. Just go…read moreto him if you want the best combination of value and comfort that you can afford without feeling like you're getting screwed. Remember the name: NEIL!! He'll take great care of you. Go to this store and ONLY this store. You'll never get better service anywhere else. For anyone reading this you should no that I do not work for this store. I have no affiliation whatsoever. It was the closest showroom to me in Staten Island that carried Helix and Brooklyn Bedding products that I had researched extensively before looking for a place to try the products out. But because the experience was genuine and unpressured I will not shopping at another bed store from now on my experience there was that good. I plan on referring anyone I know who is looking for an adjustable bed and mattress to this store.

What a great experience!! Neil is the absolute Best!! After…read more2 visits at 2 other stores today was the best with someone named Neil who I want to consider a friend now! Lol! He helped us in such a fashion that he wasn't pushy, he wasn't demanding and he was the absolute sweetest! He even played around with the kids too! Do yourself a favor and absolutely come here for sure, you won't be sorry!

If I could give two separate reviews, one for home furnishings & sleep consultant, George William's…read more5 star service, and 1 star for the store manager, a woman whose name I unfortunately did not get, we have an average of 3 stars. I came in for a dresser that another Raymour location failed to fulfill (twice). The Iselin store had one on the floor, so I took a chance at trying to buy it. The female manager was not helpful, cold, inflexible, borderline rude, and had zero customer service skills. George saved the day by being kind, helpful, and customer-focused. Within minutes of being shut down by the mean manager, George had sourced me the dresser from the Watchung store location, who were happy to sell me their floor model and had it all wrapped and ready when I arrived (5 stars for Watchung too). It's unfortunate that the Iselin store manager adds a negative tone to the overall experience at the Iselin location. The store should strongly consider a change for overall improvement.

No returns or exchanges got a leather recliner so slippery we can't use it…read more Horrible store to deal with if your dissatisfied

The ongoing pandemic has definitely taken a toll on a lot of businesses and public places since a…read moreconsumer's mindset to buy anything outside of essentials or to visit a public place like a park or beach, has crippled down significantly. Now by living with what has become the new normal, it is commendable on how these businesses and public places continue to remain open and cater to the general public by following the safety standards. It is now all the more important that we as customers, support these heroes during these dark hours to mankind. We wanted to get Diyas and dropped by this place as we had parked close by to go to a different restaurant. The place looked full of great collections and I pulled out my phone to click some pics for while my wife was busy looking out for the diyas. I was then intercepted by a guy in his 40's (probably the owner) who asked not to take pics in a stern voice and I politely responded that it was only for review purpose and stopped taking any more pics. But he was kind enough to direct us to the diyas that we came out to purchase and we were ready for checkout. Since the purchase amount was only $5 we were asked to pay cash as they don't take credit cards for lesser amounts. I'm not a cash person usually but luckily my wallet saved me from an embarrassment that day and I was able to pay and move out. It's totally fine for a store to have certain policies to protect their businesses but it's also important that they make it pronounced to their customers through notices or posters within the shop or the doorstep. PS- I'm not posting the few pictures that I had clicked, respecting the owner's ask.

What an amazing experience at this store! Words cannot express how appreciative we are for the…read morequality customer service, incredibly beautiful pieces, and the owner going out of his way to find 200 pieces for our wedding in such a short time. He was very fair with the pricing and spent a good amount of time making sure we were comfortable with the price and the quality. My mom has been going to this store for years and does not go anywhere else because its amazing. THANK YOU so much for helping us find some amazing favors for our wedding that are religious and will have a special place in everyone's home. Your customer service was phenomenal and I am so happy to have a place like yours to go to when I need anything pooja related. We also bought a beautiful Ganesh Plaque to put on the wall of our home and it is just incredible. Best place and pooja store by FAR!

Great service, impeccable quality, and super professional…read more Disney explained everything very clearly. The price was also very fair.

Amazing work, very fast and responsive! We were so happy with the work done and could not recommend…read moreenough!!!

Keyur was amazing. The amount of time he spent explaining what possible went wrong and how to get…read morethe best outcome was above and beyond what I expected. I recently ordered a Pillowsac Jr online and never got my cover. I was really confused with how online support was handling it AND they were telling me there was no way I could get. Not knowing where else to turn I went into the Menlo Park store. Even though he couldn't change my order I left the store with many options on how to get the cover I wanted without spending any extra money. Lesson learned, go to the store and don't order online.

Ask for Cristina! I've been working with her for a few months now as we were waiting for our new…read moreconstruction to complete. Cristina's product knowledge is everything you would hope for. She has consistently followed up to make me aware of upcoming sales and opportune times to purchase, but never once in a pushy salesmen kind of way, always more just for my benefit. I'm excited to say we finally made our purchase and are very excited for our new lovesac. Thank you for all your help!

Love this location. Everything is neat and very nicely displayed…read more And the staff is always around if you need any help.

You basic Homegoods. This was organized decently. I can't comment in service because I didn't need…read moreit. But nobody was in proximity of me. I would have had to go and look. The selection was good. I landed a modern clay based vase. The vase was $30, so it was definitely a good value.