Chloe greeted me as soon as I walked through the door with a large tile in my hand... she said "I know the exact match for that tile"! She was right! Not only was she wonderfully personable, she was very efficient, animated, beautiful and knew/knows her job very well. She also came across as if she loves her job. She went out of her way to show me other options at the same time of picking out a tile for me to take home and match. She never asked me to do any survey or anything, however I said to her and the cashier that I wanted to write a refernce/survey on the incredible service I received. If I choose to go with Floor and Decor (again as I love your company), it will be due to a large part thanks to your wonderful employee by the name of Chloe! 10 out of 10 is what I rate your company and your employees! Thank you ~ Victoria read more

Jurate is AMAZING! She listened to what I was thinking and took my vision to the next level. The choices she showed me I never would have found without her. She was super attentive, on the ball and just fabulous on every level. I was not in town during the entire project and she made sure that my contractor could pick up whatever was needed... more grout, the schluter I forgot, any extra tile, ANYTHING. Will never use anyone but Jurate. read more

The two older women at the register are very rude. They should be fired! I've been here many times and they are always impolite, unfriendly and not helpful. Makes me not want to come back which is unfortunate because my work gets them a lot of business. Horrible customer service. read more

We used the Naples store for a bathroom remodel, products and selection is great. Our designer was good as well, however the contractor she set us up with left little to be desired. I cant believe a company would even hire such. I wrote him a check for cabinets back in October and have yet to hear from him, left numerous calls and emails, in other words he skated with our money, 3200 dollars for cabinets and he took one of the sinks as well, we are seniors both with disabilities. The store gave us a phone number to call and they never contacted us. Sadly disappointed and taken for money too read more

My husband and I just bought the most beautiful tile at Floor & Decor. We replaced our carpeting in 2 bedrooms and a office. The price was fantastic and we think it looks 10x better than what we thought. read more

Floor & Decor - Grey floor tile. Looks so much better than old carpet. - Home Decor Near Me - Naples, Florida

great designers. highly recommend Jurate. She is so talented and has tremendous eye for any project In addition, the numerous selections and staff are fabulous. Anthony read more

Aliyah was patient as we changed our minds a few Tim's. We made our final choices and then 'boom'... hurricane Ian hits! A few days later, Nick and Deb made sure our product was delivered in time for workmen to install. The end result surpassed our expectation.let. This is a business that makes customers the priority. We are beyond pleased. read more

Our design, professional, Lauren was outstanding. She helped us with our bath remodeling and shower selections. we would highly recommend her as she was very patient and offered us great advice. read more

The sales staff was knowledgeable and helped me find a product within my budget that was clearance prices. The original sales person (I believe Tom) was very patient and walked around with me explaining the differences in the LVP products. Nancy helped me when a product caught my eye and got me a great deal on the remainder of their inventory of the product which was just what I needed. Checkout was quick and I appreciated that since I needed to go back to work. I'm extremely happy with how the pickup went minutes ago. Jared was efficient on the computer and personable (even though he told me it was his first day behind the desk, he's usually driving the forklift). Anthony and he hand loaded the material and we're very polite and efficient. Thank you for great service! read more

THE PLACE TO BUY TILES IN NAPLES! Great selection at a great price. Ricardo has been great and very accommodating with getting a large order ready on the spot! Have tiles a few house with the great selection they have! read more

Totally impressed by a young woman named Mirabel. From the moment of walking down an aisle we were greeted with a pleasant smile and asked if she could help us. Mirabel listened intently to our project and was most professional in helping us and offered several options of tile for both the shower walls and complimentary tiles for the shower floor. We were impressed by the options and design she suggested. However, her talents went one step further by showing us some floor tiles to use on the bathroom floor, which help to accent the shower area. Then she found a vanity and faucets. Unbelievable, Mirabel called herself a specialist but she is equally talented in design. Outstanding customer service! I would hire this woman for my business in a heartbeat. Exceptional in every way. read more

I went to the store and had no issues while there. I found several tiles online that I like and called with a question. . . . I called about 5 times. Each time I chose the option for questions about a product and the line would ring about 20 times or so and then the call would simply cut off. Not sure why no one is answering the phones . . . . read more

Went in on January to buy a tile for my backyard pool area. Canceled my order the next day and they are charging me on a credit I got from them and never used. I'm still being harassed with threatened for something I never purchased. Will never ever go to them again. Been to the store in Fort Myers in person 5 times the manager tells me they will take care of it and no one has taken care of this problem, and it's over5 months. My credit is messed up because of this situation. I've called over 100 times and no one picks up or if they do they hang up the phone without answering the call. Same thing with the Naples store. Their customer service is horrible. All they care about is to make a sale!!!!!!!!! DON'T USE THESE PEOPLE THEY ARE THIEVES. read more

I am very happy with the sale of the tile. I had some trouble with the 3rd party delivery company. I called the store and spoke with the manager. Alex was very repetitive with his response to my problem which was not helpful. He called and left me a message to call the store and ask for him. I was repeatedly hung up on or put on hold never to speak to Alex. He should not be managing a store. He does not put the customer first. read more

Dan is the man! In the past I haven't had any luck with the sales staff at this location. Yesterday, I was so fortunate that Dan was available to help me. I couldn't figure out my project needs, and within 10 minutes Dan had solved it! What an asset he is to this store! read more

Needed tile for my entire living are and was successful in deciding upon a tile with the help of Michaela, a design representative. She was instrumental in helping to select the tile and recommend patterns. read more

We purchased a NuCore Performance LVP floor in June of 2023. It was installed over flooring that never had any problem Per their instructions. It was expensive and supposedly not a cheap floor. Not even 6 months later we are having a ton of problems with it. I reached out to the sales girl (who told me to complete a warranty form, btw /she no longer works there). I completed the form with pictures and details. I received an email back with a laundry list of steps to complete in order to get someone to credit us for this awful floor that we installed throughout the house. it stated that once we completed this form it will be "reviewed by the assigned Product Resolution Advocate who will contact you to discuss the next steps, which may include a CUSTOMER COMMISSIONED INSPECTION this is a fee paid by you and is eligible for reimbursement if it is proven to be manufacturing related". They want us to potentially pay more after spending over $7000. Terrible. Don't buy from floor and decor and what ever you do don't bit a NuCore floor. We will complete their 2nd form and see where this goes but this is terrible service. read more

We had the best experience ever with Byron, who helped us place a large order. He walked around the store with us as we ordered several items and was very patient and very knowledgeable. Byron is very personable and we were very impressed with him. Truth is we will purchase all of our tile related products from this retailer based on the positive experience we had with Byron. read more