I would recommend Floor Coverings International without hesitation. They are professional, reliable, helpful, solve problems and reasonably priced. We had to remove carpeting from two bedrooms and a bath before extensive repairs. Then install new carpets. After I explained our project, Katie came to our house within 24 hours. She evaluated the areas and provided helpful suggestions on how to proceed and recommended padding and excellent carpeting. Katie then orchestrated the removal, clean up and installation new carpet after the construction. She reduced a tremendous amount of stress for us by assisting with this project. Oh, the carpeting is a fantastic improvement. read more

UPDATE: boards were replaced & small credit applied but only after significant effort on our part. We cannot recommend Floor Coverings International if you want a company that corrects installation issues beyond using a floor marker to mask installer-caused scrapes. Be prepared to advocate & fight for what you were promised before settling for a poorly done project. After installation, we pointed out several concerns, including scratches & divots (expected in construction, & sales assured us they'd take care of any issues). Many were fixed with floor markers we were willing to look past; however, two areas had deep scratches from the installer carelessly dragging furniture & the bathroom sink. Having given their initial "easy" fix a shot, we requested those boards be replaced. We waited 1.5 weeks between each requested remedy & only got responses after proactively following up a week later. We were given a repair date to replace the boards. The day before (a Sunday), the office called to say the installer had a time conflict (typical for him; he never arrived on time once, often arriving after 12-1pm). She also shared that the day before returning, he claimed he wouldn't do the sink area without a plumber removing & reinstalling the sink--at our expense. We were over a month into this project with zero mention of plumber/spacing issues. During sales, our bathroom was evaluated & sales reassured us there'd be no issues & that they handle that in most installs. When we challenged the extra cost, we were simply told "it's in the contract." That might be acceptable if identified earlier, but he installed the floor fine the first time & made no mention until the day before returning--a month after we raised concerns about scratches in that spot. After another 1.5 weeks, a new installer was scheduled. He easily handled the bathroom repair without a plumber but didn't have enough boards for the second scratch--despite the office & sales team inspecting it & having photos showing the required boards the day after the initial install over a month prior. I was told it needed an inspection before ordering boards (despite previous visits & photos), but they couldn't send anyone for a 10-min inspection for weeks. They also never advised us this step was needed--continuing a trend of poor communication & zero proactive planning. During initial install, the installer was highly unreliable. Not once did he arrive near the promised time, each day brought an excuse, & he often arrived after 12-1pm, forcing him to stay past 7pm. He gave unreliable estimates for timelines. He was clearly exhausted & struggling by end of day, raising quality concerns that show in the areas we're still trying to fix. He was nice & did decent work when not exhausted. When paying $13k for "super scratch-resistant" floors, getting quality installation & responsive communication shouldn't be this difficult. Things happen, but the added stress & constant schedule rearranging (while working full-time jobs) has been unacceptable. Their priority is clearly the next new project, not finishing ones already started. If you get lucky with a perfect install the first time, they're great; as soon as something isn't right, be ready to strongly advocate for yourself & refuse to settle for the "easy" fixes they offer. read more

This company just did major damage to our walls and did subpar work. A one week job stretched into 5 weeks. We had them place waterproof laminate throughout the main area of our main floor. Three bedrooms of carpeting. Vinyl in a bathroom and a mudroom. And waterproof laminate in the finished basement. The first crews didn't cover/ tape off appliances or areas as stated in their contract. The whole house from the 14 ft ceilings with 10 ft ledges to the ducts and 6 brand new appliances' vents were coated in flooring dust because they used multiple electric saws inside our house. They dinged and gauged every single wall in every room. Massive amounts of damage to newly professionally painted walls. Some gauges removed layers of paint. There were black hand prints all over the walls. Their lunch garbage thrown on the lawn. The flooring in the basement was installed incorrectly. They left off the protective plastic layer that goes underneath. We have a video camera that points right into the basement door. Otherwise we wouldn't have known until our floor failed - then would've been told that the warranty was voided because it was installed incorrectly. The carpeting crews then did a shabby job and left a big, raised seam down the middle of the master bedroom. Doors not reattached or dragging the carpet. The wrong transition strip was put on the top of the basement landing - the wrong color and a major trip hazard. The carpeting crew then also did further damage to our walls by cleaning and painting on our walls without our permission. The project manager, Nadia, was in charge of the first crews and carpeting crew. We emailed Nadia and the salesman, Jay, the pictures and videos of all the damage to our home and the crappy work that had been done on the flooring. That email was forwarded by Jay to the branch manager, Amanda. Amanda assured us that everything was going to be fixed, the crews were let go and that Nadia was removed as project manager. She promised that a professional crew would fix the flooring, agreed to pay our painter to fix our paint, she would send out a cleaning crew and get our ducts cleaned. She also said she was going to oversee our project. Amanda didn't oversee anything. She didn't come out to our home until 3 hours before the 2nd crew was finished with our floors. She was on our property a total of 19 minutes. All caught on video. Video of her being asked by the 2nd flooring crew about the open hole left in our finished basement floor. It's supposed to have a matching cover. Instead the first crew shoved another pipe into the drain, making it narrower and no one has ever brought the matching floor cover. We still have an open hole in the floor. Also video of her saying she was going to have the flooring removed from our back patio. It's still sitting there. She also didn't even look at the carpet seam in the middle of the room or the damaged walls. The 2nd flooring crew did a better job but now less than two weeks later and the floors are popping in multiple places. The unqualified cleaning crew sent out by Amanda and Iliane then did more damage to our walls. Well, her teenage kids did. She sat in the car nearly the entire time, on her phone. Also all caught on camera. The mom can be heard asking the progress of the kids as they worked 'cleaning' my home and she sat. They didn't clean much but did a lot of damage. The mom used an unapproved cleaner on my floors that can void the warranty and strip my floors. After nearly 5 weeks into a job that was to take 1 week, has damaged our home, delayed our move by a month, delayed putting our other home on the market, cost us a lot more money than the cost of the flooring and ton of stress - we decided it was in our best interest and for the sake of our home to part ways with this company. We just could not trust anyone from this company to be let back into our home to damage it further. They have all proven themselves to be completely incompetent and unable to handle a job of this size. It was agreed that a price reduction was warranted and we were told we would hear from them soon about whether our warranties were still valid. We were also told that the owner had been notified. After three days with no communication we emailed to enquire about the status of our warranty. What we got back from Amanda was a snarky email that reeked of Chapgpt. It also stated that we would not get our reduction in price if I left a negative review or said anything negative on social media. That didn't go over well. We paid the reduced price and you're reading this review. And the damage is condensed here for space, it's worse. The new owner? Never heard from him. I sung their praises in multiple reviews before and now I'll shout from the rooftops what they did to my home and the crappy work they did. read more

First of all, do yourself a favor and research flooring options out there. There are tons of types of flooring and if you educate yourself before getting quotes, you'll be ahead of the game. I did that and that's why I'm not leaving a great review here. We didn't even get past the quoting phase because 1) no response to my request for a lower price and 2) a ridiculous quote for sub par carpet and unnecessary high end LVT or luxury vinyl tile (looks like hardwood but stands up to damage better than natural wood). The sales rep was over the top with her pitch and we didn't need all the glamour. Just looking for a realistic quote. We were quoted an LVT that could withstand 1500lbs. No one would have a piece of furniture that weighs 1500lbs in their house. That's commercial grade. We really liked the LVT but could've been quoted something far less expensive. We weren't given that option from the start so I assumed the product would be suitable for a home, not knowing that she was only wanting to show us the more expensive (horse weighted) stuff first. (Literally, she told us of a story of someone bringing their horse into their home and that's why she was quoting us this stuff - you know cause everybody is going to do something like that...) Then we looked at carpet, which wasn't the "high end" thick pile product but more like 2nd or 1st tier low grade. I took note of the name so I could look it up later. Everybody sells Shaw so you can find it anywhere. We were quoted $5.22 per sq. ft for that garbage (not including padding). I went online to look it up and found the exact same thing for $1.90 per sq ft. Do your research! When I asked for a better price via email, I got no response. So I sent another email asking for an update a week later. Still no response. I waited 3 weeks and we then went with a different company. I didn't hear anything back from them until I recently looked at my google review and saw they responded to that 5 months later with some lackluster response. So it took all that time for them to say "we didn't know the client was looking for a response". Sure..... So long story short - unless you like the wool being pulled over your eyes, I don't recommend them. read more

Katie Fitzgerald is a knowledgeable professional. Her response time is quick, and customer service is outstanding. I have and will continue to recommend Katie to anyone who asks. read more

I wanted new flooring installed in my kitchen / dinette / family room / laundry room. I called and was able to quickly find a time for an in-home consultation with Katie. She did a great job explaining the different options. She also give back quotes quickly. The installation of Armstrong's Alterna product went very smoothly. The person who was in my home for so many days was kind, extremely hard-working and meticulous in cleaning up. He also worked with me to plan the work so there was a minimal disruption to our family. Overall, I was extremely pleased with the level of professionalism from everyone involved. And, I love the new floor. read more

Katie called me very quickly to set up an appointment to look at flooring. Everything was completed within a couple of weeks even with a delay due to unforeseen circumstances. Russ was the technician who put the floor down and it was a LOT of flooring! He was very meticulous! Very friendly and did a great job. Katie then came back to evaluate the job - she went above and beyond! I am very impressed with the quality of the work and with my overall experience with FCI. Hopefully I won't have to do this again anytime soon but if I had to I would call Katie at FCI! read more