The representative refused to give any details related to hourly rate or pricing of material estimates before an in person visit. This wasted my time. read more

Got new carpeting installed. While setting up the instillation was told there would be a $40 or $50 charge for furniture removal and replacement. I asked if I had the installation area empty could I save that charge. Was told yes. Had the entire installation area empty prior to the install and was still charged the furniture removal fee. Called to inquire and was told a check would be cut to me as reimbursement for the fed. Two weeks later and no reimbursement has been received. Sent company an email and received no response. I would not recommend using these guys. The amount may be minor but it's not right to pay for a service that was not utilized and to not get any response when inquiring about it. A tad dishonest! read more

After my basement unexpectedly flooded in my new home I was struggling to find a contractor that had the skill and availability to restretch my carpet and replace the baseboards and framing. Jareds team went above and beyond to not only make me feel like my repairs were a priority but also made sure it was done correctly. They replaced the pad under the carpet to ensure I wouldn't have any issues in the future and they cut new framing for my bathroom doorway. When we replace the carpet in our basement we will definitely be using Jareds team. The pricing was reasonable, the work was well-done, the crew arrived on time and were thorough and tidy with their work. I can't say enough good things about my experience! read more

we chose Floor Coverings Intl again because we were so happy with our floors before. This is our fourth purchase and install with them. the owner Jared offers terrific service and went the extra mile to meet our deadline. Troy and Jeff are the installers and they are super! Craig who coordinates appointments and probably a lot else is super courteous and efficient. A great flooring company! read more

FCI came back out and took care of my concerns. They were both polite and professional. The owners themselves came out.

Called FCI and talked with Hubie Durst to set up the in home visit, measuring and selection of luxury vinyl plank. Hubie was very responsive in listening to us as far as install and product selection. We wanted some sheen for light reflection of flooring unlike most trends are more of a matte finish. We wanted textured finish, good color choices to work with existing oak cabinets, at least a 20 mil wear layer (this is commercial rated) non grey tones and pet friendly. Hubie recommended going with Karndean flooring product. I went online and looked at color choices and grade selection, emailed Hubie to gather the samples which he returned with to our home. The Karndean website is user friendly as you can upload your own pictures to get a nice visual of each product choice. It also had the ability to change install plank directions to see how the flooring would look. Hubie communicates every step of the process and worked with Surfaces Etc for the installation,which did an efficient, knowledgeable and quality installation. read more

See all

I went with these guys because of all the good reviews I read (here and elsewhere), but I wish I could give these guys zero stars. They measured wrong, installed wrong, and didn't initially do what we paid them for (and tried to blame us every step of the way). This is a long review, but please read it if you're considering these guys. We had them come out to measure for new vinyl floor for our kitchen and laundry room (which connect to each other). We explained that we just needed the floor installed, that we already had it picked out from Menards, so we needed to know how much to order and wanted them to install it. They were happy to do this and Mari came to measure. She measured both areas while we chatted with her, and sort of answered our questions about installation (clearly she was not the installer because she didn't have any knowledge of the process). We were told how much to order and so we did, with the agreement that they would come back a week later when it came in to install it. I was super happy at first because they even picked up the material for us. Installation day came, and through an unrelated phone call from the installer to my husband it became apparent that the guy wasn't told to do the kitchen, and there wasn't enough material for it. We were in total disbelief! We called Mari and of course she didn't answer her phone (or the voicemail I left- I think the installer tipped her off we were upset), so I called the company directly and eventually got Hubie (the supervisor). He claimed they were only told about the laundry room and that was all they measured for. I explained to him that we WATCHED Mari measure both areas, and we even asked her a few questions about the kitchen (there was a big tear in the old stuff that we wanted to know how it would be filled in, as well as a couple of transitions we were wondering about), and why on earth would we only do PART of the floor? His response was that he felt he was in the middle, and even said I should've realized that the number she gave us to order was too low... I'm sorry, but that's not MY job- that's why we hired someone to measure it! I explained that we were never told if it was yards or feet anyway, just given a number to relay. We got more flooring ordered, and had to push back the delivery of our appliances by two weeks thanks to them. And it gets better. Two days before our appliances were to arrive our floor was "done." When I got home and looked at it, it hadn't been glued down, something we specifically asked and paid for. When I called Hubie about it, he said it didn't need to be glued. When I explained that we paid for it, he just said that it was a mis-communication and we'd be refunded for it. There was no mis-communication- it said on our bill "Install Sheet Vinyl- Full Spread Glue Down." Someone didn't read. He tried to tell me that it didn't need to be done, but I explained that every review I read for this particular kind of flooring said that it tears if it's not glued down, so we wanted it glued down. He agreed to do it, and reluctantly got it done the next day before our appliances came. I was happy about that until I came home the following day to find there was a big ripple in a high traffic area (the doorway between the kitchen and laundry) that hadn't been there before. Of course Hubie called that night wanting the rest of his money, so I explained that there was a problem. He tried to say that it was just normal "gassing off" and it would go away. He agreed to meet me out at the house in a couple days to get his payment, and once he saw it he realized it was done wrong (they didn't take out the transition strips when they glued it down and it stretched weird- they were being lazy). He agreed to have it fixed. A week went by with no one in sight, and finally our installer came out to fix it, or so we thought. Turns out he came out on his own to take care of another little area by our front door out of the kindness of his heart and knew absolutely nothing about the problem in the kitchen - Hubie never called him! Larry (the installer) felt awful and agreed to fix it for us anyway (even though he wasn't the one that glued it down wrong; Larry did the initial install and Hubie called someone else to glue it that apparently didn't know what they were doing). The only good thing about this experience was working with Larry (Burbach). He is a subcontractor that works with Floor Coverings International, and I would recommend HIM in a heartbeat! He did really quality work (I could tell the second that I saw the glue-down that he hadn't done it because it was really sloppy, but he fixed it like the pro he is) and even went above and beyond by putting some of the extra under our sink for us and doing the entry by our front door even though we said we would do it. I think he felt bad about our experience, and he definitely helped to make it better. read more

Hubie & Kevin were both great. They did what they promised which was re-carpeting and adding vinyl tile to our recently flooded basement in less than 2 weeks. :) Highly recommended. They treated us with respect and had a lot of knowledge which they were willing to share with us. read more

We were extremely pleased with the product and could not be more complimentary of the customer service provided by Hubie and his staff. Our kitchen floor looks great. Byron read more

Read good reviews so went with this company. They were knowledgeable, professional and efficient. Our new flooring looks great and we would definitely hire this company again. read more

Great company! We originally had FCI carpet our Rec room in the lower level. They did an outstanding job sharing with me the different types, quality and fibers of the carpets, so I could make an informed decision. They found a great installer who did a wonderful job. Our carpet looks so good! We were so happy with FCI, that we used them again for another project. This time LVT for a bathroom in the lower level and a play area. Again, not disappointed... Same great service, same great quality and education. We couldn't be happier! Thank you FCI for making this experience awesome... We love it! read more