I had my floors installed by this company three years ago, and within six months, I already needed repairs due to major issues. It took them over a year to finally come out and address the problem. When the technician arrived, he ended up breaking several additional planks while attempting to replace the damaged ones, leaving much of the floor still unresolved. Now, a year later, the same areas they "fixed" are once again warped, peeling, and completely distorted. Their customer service has been beyond frustrating--calls and messages go unanswered, and they never follow through. At this point, I am seriously considering legal action to recover the nearly $9,000 I spent because this experience has been unacceptable. This has been one of the worst companies I have ever dealt with. Honestly, you would be better off hiring someone outside Home Depot than trusting this company with your flooring. read more

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Be careful. The customer, unfortunately, has to do the job foreman/project manager's job of checking behind every nuance of the job, to ensure he is getting what was promised. Details: Full home two-level hardwood floor re-sanding/staining/polyurethane sealing ("3 coats"). A 15k job; 7-figure value home. So, (should be always, but) extra attention to make sure all is right? No, unfortunately. Step 1: all shoe molding comes out (to be replaced new after floor work done) Step 2: floors sanded, stained, 3 polyurethane coats Step 3: new stained shoe molding installed **LAST: project manager/job foreman inspect finished project before getting payment? NOPE. PROBLEMS (x3): I followed project progress, and noted the stair-work was a day behind the rest of the floors. No worries: but I'll check stairs especially well at the end. We are told the project is done and we can walk on floors. Timing seems "too soon," and I am suspicious as to whether they put 3 poly coats on stairs. (1) I immediately notice the polyurethane coating was lacking on the two sets of stairs. Casual inspection made readily apparent that the clear coat was thinner than on the floors elsewhere. I contact owner Josh, who reiterated that he was told 3 coats were there. Josh added that "the lighting" can affect the appearance." I invited him to "re"-assess himself. He *does* offer immediately to have them put on another coat. They do this days later. (2) Then, after work done, and payment given, I inspected home with realtor. We saw several areas of uneven sheen and thickness throughout the main floor the polyurethane thickness. There appeared to be thicker areas of application, and thinner layers applied elsewhere. We reach out again, and were told that these were "uneven drying" issues. He agrees to re-apply on the main level, and they *do* follow-through. (3) Thereafter, I inspect the entire project again, and note improvement on the above two issues. I do note, *very frustratingly,* a ~24" span of a curved short wall where shoe molding was replaced. Instead of using a curved piece of shoe-molding (as had been there before), IT WAS SHODDILY REPLACED WITH TWO *STRAIGHT* PIECES of shoe-molding (see photo), with the expected gaps between the straight molding and the curved wall readily apparent. I texted owner Josh on this 3rd issue, and asked for correction and explanation. Josh would not give an explanation. Only, "we will fix it." Josh told me that I "need to talk to Patrick about when he's doing molding. What? So the company OWNER is telling the customer to coordinate the corrective work of his employees? Uh, okay. Well, "Patrick" did fix it, in the end. My realtor (who had referred them) probably gave the company heat about future referrals. So it *is* now fixed. But here are my problems with Floor Gurus: (A) when the employee was removing shoe molding, he ought to have noted the short curved wall, and SAVED the shoe molding for reuse there, OR discussed issue with job foreman for instruction, not be on "auto-pilot." Doing so would have saved the work of having to soak the wood in order to mold the piece well, etc. (B) with our two notable prior problems, the job foreman/project manager/owner should have had us "dead center" on his radar to "re"-inspect the project to insure no further mishaps. This clearly did not occur. This is top-level customer care that one ought to expect on any project, but especially for a 15k project in a 7-figure home. (C) Beyond that, the project manager or owner (Josh) should have (a) run through the home FIRST to see issues (like curved shoe molding) and instructed workman to save that piece, if apropos. These matters ought to be things they've run into before (work smarter, not harder?) AND, (b) personally inspected the job AFTERWARDS so that HE (not me and my realtor) catches the issues that arise. THEN they are managed BEFORE we note it. This clearly was NOT done. (D) When I brought this last issue up with the owner, Josh, I asked for an explanation, and expected him to validate our issues, *OWN* his mess up, and then *LEARN* from the experience, to improve his own business/employer's business. Were I him, I would have stated, "you're right on all points. We will get it all right for you, and furthermore, thank you for sharing these details with me. I will meet with the demolition (shoe molding removal) team and re-educate them on the matter. And I will be more thorough on confirming that our work in the end is of the highest standard, " or the like. Instead, Josh was defensive, and clearly did not like being called out on the issues. That's a shame for the business and potential future clients. In the end, the work is good after the corrections, but perhaps not worth going through these issues. We are selling our home, and these delays do delay the time we can put the home on the market. It was not simply an "inconvenience." read more

Floor Gurus - In a $15,000.00 project, two pieces of straight shoe-molding put in on a curved wall (!!). - Flooring Near Me - Fountain Inn, South Carolina

repaired and replaced kitchen and dining room floor, removed lino and carpet, installed COREtec. Looks good and we watched some of the installing process, conscientious labor. [Easy to clean, but (:( crying about having to clean more often than carpet vacuum.] If this holds up as well as advertised we will be able to enjoy this floor for a long time. Patrick encouraged us to call any time should we have ANY issue or questions or, of course, if any other work needed. From start - with initial survey, projected installation - to on-time start and finish of the job, all went to schedule. Charges seem reasonable to us. We only had one other ballpark guess almost the same $ amount, but no projected time. Lastly, we hope this review makes it to y'all as we tried yesterday and our review vanished to ????? when we had to use the return button. Good job, Patrick and crew. read more

Multiple issues with instillation in the beginning, but they corrected these and I was hopeful final product would be as promised. Flooring looked good initially, but panels quickly started separating. They did return to reconnect these with glue. Now, approx 2 years later, edges of panels are cracking and chipping. I asked for them to return and evaluate this as the flooring should last longer than 2 years. Someone arrived and pulled apart the panels in the kitchen, stated that it could have been installed better, then informed me that they don't carry this color of flooring anymore. That's it. I have several areas of chipped flooring, which is not terrible now, but what is this going to look like in a couple of years when I go to sell my house? I can see where the flooring is lifting. When I asked about not using anything to secure flooring when they were putting it in I was informed that the manufacturer does not allow them to use any kind of adhesive or it will not be covered. Not sure about this. When they returned to spot fix some areas they used a glue however. I am more concerned about the chipped edges at this point. Their response to these concerns was simply, "We do not carry this flooring anymore." And I guess that's it. Not what I expected after spending almost $10,000 for new flooring. read more

Outstanding job gentlemen! Josh and his guys have gone above and beyond for me with several houses in the past, saving me time and money, not only for flooring but for countertops and painting as well! Very professional operation. I highly recommend them! Thanks again guys, Dave read more

Josh and his guys were outstanding!!!! Our floors look amazing - changed the whole house - made it a happy house so light and bright. Thank you Floor Gurus - you don't disappoint....and Josh - that stuff you got for us for the bathroom floor - OMG amazing - it really works and the shower looks great. Thank you for what you do...The Malters read more

Josh and Jeff are the best!!! They put up tile in my bathroom exactly what I asked for. They did such a great job we hired them to replace our carpeted steps to oak treads. What a professional job they did!!! Thy cleaned up after themselves and we're prompt and courteous. Can't go wrong with this company! read more

Floor Gurus - The tile work - Flooring Near Me - Fountain Inn, South Carolina

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Josh came to give a estimate on shower remodeling but never called back with a estimate. He responded though text he was behind on estimates but I could never get him to give me one. I felt that he could have at least responded that he was not interested in the job. read more

Installed my floors not long after began to see problems and it is impossible to get Patrick Carter to come back and fix them. He promised to fix after he assessed the problems but never make an appointment to do the work. It has been about 1 year and a half now and I am seeing more problems as time goes by. Very unhappy. read more

Josh came exactly when he said to give a quote, followed up and even came back again to the house to bring more samples. He was willing to work with us and very fair. When it came time to install he did an awesome job in half the time he promised. We will definitely be using Floor Gurus if we decide to add more hardwood floors or replace carpet in the future. read more

Josh and his crew went above and beyond what was needed. They get good pricing on the namebrands and do good work. He was able to come out multiple times to make sure the job was done correctly. read more

These guys are amazing!!!!!!!!! Fantastic showroom with great help from Josh. Brought samples of stuff we liked from a big box store and they showed me what they could do. We left the showroom feeling confident in our decisions. The installation crew worked around our schedules and accommodated accordingly. What I thought would be a 2 day job was completed in just 1 day. No "punch items" left AND NO MESS (or any sign work had been done) left inside or outside my house. Can't praise these guys enough!!!!! Super satisfied and would/ will use them again (on my next house) read more

These guys were horrible installing my wood floor. Flooring was crooked, they installed over debris causing raised areas, and they damaged the flooring by dumping it out of the boxes like raw lumber instead of handling it like finished wood. They drove the staples too deep and split the tongues of the wood. I ended up tearing out half their work and having new installed by people who care instead of someone trying to get things done as fast as possible to make a quick buck. read more