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Flooring America

4.0 (1 review)

Services - Flooring America

Carpet cleaning

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11 years ago

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Stanley Steemer - Vent with debris, dust and trash

Stanley Steemer

(9 reviews)

UPDATE: their team came back out and finished the job to our complete satisfaction…read more Total scam. Our professional moving company hired them to clean our leather couch while managing our move across town in October of 2022. They sent a pleasant cleaning guy who like to talk and he took about 3-4 hours to clean two counter chairs and the couch. All seemed okay, at least until I moved into my new place the very next day and l looked closely at the couch. See Couch photos attached. Dirt, grime, dog hair and dead bugs remained in every crevice of the couch. It was totally disgusting and appalling. I had already paid our moving company so Stanley Steemer received payment through them. Frustrated, I called Stanley Steemer and asked them to return and finish the job. A manager (?) came to my house and inspected the couch, and he apologized and agreed that my couch was not cleaned properly and needed to be re-cleaned. We agreed he would send out the cleaner on the following Monday but no one ever showed up, and when we never received a phone call we realized Stanley Steemer is a dishonest company and we gave up. Fast-forward to now, and our HVAC vents in our 1950s home needed cleaning. After living in our home for 17 years our home is finishing up major renovations we started a year ago. The vents were visibly dusty, cobwebby and contained toys and debris --due in part to our son who has autism and liked to use the vents as a hiding place. My husband called around for estimates for vent cleaning and without remembering our previous experience with Stanley Steemer (I was the primary contact for them last year) he invited Stanley Steemer to provide an estimate. Stanley Steemer's sales representative came to our home, looked at the vents, and gave us a quote. My husband clearly communicated to him my serious misgivings with having them return to our home given our completely unsatisfactory experiences with them cleaning our couch last year. They assured my husband that they were sorry, and that they would look into what happened last year and would make sure they made up for it with an extra-good job on the vents. So we went with Stanley Steemer, gave them a second chance, and today they came to clean our vents -- and they failed miserably. My husband greeted them on their arrival and at my request stayed to supervise. After about 1.5 hours my husband had to unexpectedly leave but let the Stanley Steemer guys know he would return shortly. He returned 45 minutes later to an empty house as the two guys were gone -- and guess what? They left at least two vents untouched (photos below) and at least one other that had cobwebs in it. My husband took the below photos and texted them to Stanley Steemer with the message that their work was incomplete and unsatisfactory. We have already disputed the $540 they charged to our credit card, and we will never welcome these fraudsters back into our home.

The sad part!! how many people has he done this to. that were too frightened to report him. now…read morelive in their home scared to death of having the next carpet cleaner, handyman, or any service person in their home out of fear. Your home is your safety net. How many safety nets have this guy broke??

Servpro - SERVPRO of Vigo's new Office located at 9430 East US-40 in Terre Haute Indiana

Servpro

(5 reviews)

We requested services to clean a house - clean cabinets, floors, counters, bathrooms, ect. My…read moremother spoke to a gentleman so many times about what they were going to do, he assured they could clean water spots off the ceiling, would clean this, clean that, ect. We asked about carpets and was also told yes they could, for an additional price, which we agreed to. After they canceled/pushed us back two different times for various reasons, they came 2 different days. The spent 5hrs one day and 4hrs the second day. When asked about cleaning the water spots off the ceiling, the girl said, "oh we don't have anything to do that with", and it was never attempted to be cleaned (after the estimator specifically addressed they could take care of that exact concern). They broke one of the kitchen cabinet doors and simply set it on the counter with no notification to us that it happened. Cleaning counters and walls were also in the quoted price, and upon going into house, there was obvious marks on the walls and stuck gunk on the counters that we were able to easily wipe off ourselves, giving the impression no effort was put into those areas as well. The only items we left in the kitchen to be cleaned was the dining table and chairs, which were also not touched at all by them. Another major issue is their version of cleaning the carpets means vacuuming, NOT SHAMPOOING, which we paid extra for. Overall, we are not impressed with the MAJOR cost we paid for the quality of cleaning, the lack of follow through with what they said they would clean and didn't, and the scheduling issues they had. Would not recommend if you are looking for a good cleaning service. ​

The owner is MIA half the time the workers are thieves half of the items that were supposed to been…read morecleaned were not I wouldn't recommend anyone to use Servpro

Flooring America - carpeting - Updated June 2026

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