NEGATIVE STARS I am still in disbelief about how Kerber…read moreFloors has not cared about customer service and disrespected our home. I read reviews about their excellent customer service and quality work prior to selecting their business. We purchased vinyl plank - click boards. Jeff was great to deal with at the beginning. We gutted the floors ourselves, moved everything downstairs so that when Kerber came in, at the beginning of May 2022, all they had to do was put the floor in. There were scheduling issues and they were not able to come on the days that were planned. This resulted in our family sleeping on air mattresses, setting them up each night and taking them down each morning as we were advised each day that today they will come and then they never came for 3 days. We were given a $500 discount for this inconvenience which I thought was very kind of them. The workers completed the work in 2 days - doing our entire main floor. When I got home on the last day, I came home to a huge mess outside our home, plus a huge mess inside our home. I left the workers with a shop vac in the house to use which they clearly did not use. The workers left 3 piles of their debris/scrapes throughout our home. Left debris in our furnace ducts. There were scratch marks and scuff marks on our floors from moving the appliances and who knows what else, boards that were not clicked together, gaps between the planks, boards cut too short under our dishwasher, gouged the back of our cupboards to put the planks underneath, lack of silicone done and loose boards. That night, I spent cleaning up the mess, that I paid Kerber Floors to do and trying to scrub the scuff/scratch marks off. Some of them came out but there were many that did not, especially in the kitchen. I called Kerber Floors the next day, Jeff came and took pictures and said this would all get corrected. Time passed and they sent Jonn, the owner, to come to our house with another worker to fix the issues. Jonn told me that this was too big of a job to fix for him and his worker so he left. Before he left I asked him if he was going to clean up the mess outside. He took his shop vac and cleaned for less than 2 mins and kicked the rocks around. I had to ask him to clean up the mess off our front steps. Then I received an email from Jeff stating that Jonn sees everything as a non-issue and that there is an industry standard, that was never communicated to us. If he can't see the marks from 3 ft away, then it is nothing they are concerned about. There were marks that were small and I was willing to let those be however there were long scratch marks from our dining room, all the way to where the stove and fridge go and they said they couldn't see them when clearly you could. Jonn lied right to my face when he was in our home. Kerber Floors did not care about the quality of work that was completed in our home. They did not care about the mess that was left in front of our home. They did not care about the amount of time that our home was not put back together. Come September 2022, Jeff lies to me about the $500 discount. He said that the $500 discount now included the clean up of the mess that was left when we have previous emails from him stating it was for the inconveniences of them not showing up when they had planned. There have been more lies with them and lack of respect for our home then I could even imagine for a long standing business in Lethbridge. Finally at the end of August 2022, they finally send an expert installer, as they indicated in the email to us, to fix some of the issues. The installer, who was fantastic and very professional, compared to Kerber, could not believe the quality of work that was done in our home. The installer said that the only way to fix what was done was to redo the floors. Kerber Floors didn't care about this inconvenience either. I do not recommend Kerber Floors to anyone.

From the owner: Serving Lethbridge & Southern Alberta for 55 years, Kerber Floors Ltd. offers the finest in floor…read morecovering treatments and materials. We offer you a vast selection in flooring materials including hardwood, porcelain and vinyl. Call Kerber Floors for all your flooring needs, from installation to resurfacing and refinishing.

Great service, honest, nice people who help you get the flooring you need and at the price that…read moredoesn't break the bank. I shopped around Lethbridge before ordering a large area rug specially made and these guys were the best price and the better carpet! Love this place!

I had an awesome experience with End Of the Roll! My carpet was installed on time, as promised. A…read morenice clean job, and I am especially pleased with the finishing touches on my staircase. I would definitely recommend them.

While I was ordering my carpets service was good' but as soon as I ordered and set a date I found…read moreit hard to make contact. They eventually turned up 5 days after they said they would making excuses every day till they did. They sent 1 fitter to take carpets upstairs on his own causing scuff marks and damage to walls and wood work. The carpets were not cut straight so had messy finish to the edging. I contacted them to repair the work someone came out once to try and stretch the carpets but following day they were back to being away from kick-boards. I tried several time even held back the remainder of my payment hoping they would come to correct it but alas no-one came out. They are now taking me to collections for the remainder of the money as I refuse to pay unless they correct the work. I wouldn't recommend them unless your happy with inferior work and untidy finishes that will never get fixed ! My only solution to the mess they made is getting wider kick-boards at my own expense.

From the owner: McNamara's brings luxury to your home using high quality products and our expert advice. We will…read morehelp you navigate the world of flooring products and brands to discover the option best suited to your taste, style, and budget. McNamara's Flooring Studio is your Lethbridge flooring store. Check out our amazing selection of samples and inventory. We carry the highest quality materials from the best brand names in the industry. With so much to choose from, we're sure to have just what you're looking for.

Should be zero stars. BEWARE…read more Doug (manager) has refused to fix problems with laminate installation and damage done by installer. Their guarantee is not worth the paper it is printed on.

From the owner: Southern Alberta's largest selection of area rugs. we are a…read morecooperative, locally owned with over 1000 stores strong, giving us buying power to offer you the most competitive pricing. Specializing in carpet, luxury vinyl plank and hardwood flooring.

We are immensely pleased with the floors in our lovely home in Raymond. Your efforts to ensure that…read morewe were 100% satisfied are evidenced by the quiet and sound flooring throughout our house. The efforts of your staff; Trevor, Carmen, Alan Elford, the installation crew and others that assisted us, is appreciated beyond measure. We heartily endorse your company, can recommend you without reservation and wish you all the best as you move forward.

we hire Paul's Floors a number of years ago to install luxury plank in the upstairs portion of our…read morehome. They had to come back twice to do a complete reinstall because they screwed up the first one. Their 1 year warranty on labor is a laugh. I have been repairing their shoddy workmanship ever since. after 4 years of repairs, I think I might be seeing daylight. I am surprised their still in business!

Would never recommend Paul's floors to anyone .....Paul's daughter avoids calls after promising to…read moreto send crews to finish the job .took my parents money .all that was promised during consultation was never kept .basically had to find her in person and threaten legal approach. Job was never finished properly...missing baseboard peices , places popping up , not sealed properly with gaps. Parents entire garage full of construction debris and left that way .complete incompetence.