Tia was very helpful when we spent over $28,000 on furniture but they sold us a warranty that doesn't work:-(. Family run, very expensive store with beautiful items. I am very disappointed that I cannot repair furniture that was way over priced even though they sold us a warranty:-(. I also had a $300 credit for pillows I returned that seemed to disappear. Overall, I would like these issues resolved but they haven't been able to do it which led me to 2 stars. For an upscale furniture store, I would expect that they could resolve these issues. No we didn't "yell at the service man". He actually told us that why we wrote in the claim is not what he was coming to take a picture of. All of my children were present when he was there and he just kept telling my son..."things are going to get weirder?" Not sure what he was referring to. There is no reason why the furniture shouldn't be replaced. Yes, my ex husband left fish tanks on pieces that were ruined and beer bottles which caused water damage. All of those things were to be covered in your policy. Like I said, Ana and Tia were lovely to work with but the furniture we would still like repaired as it's under a warranty you sold us. I can share with you the entire conversation with the repair man as we recorded it. He was very strange and we still stayed respectful. In no way would we ever yell at a repair man. We had damage to the cushion on the couch and he said he was there to take a picture of the back of it! Lucky for us Guardsman paid it in full. Regarding the $300 credit, my daughter was excited to buy something for her room and it disappeared! One week they said it was there as we returned pillows and the next week it was gone. Nothing was purchase with the $300 but again we don't want to argue. It would be nice if you repaired the furniture as you seemed to do before my husband moved out but after I left him, nothing got fixed. Oh well, you are the owner and you have the right to run things as you wish. Have a lovely rest of your weekend!!! read more

I can't say enough nice things about this family and what amazing experience we had working with them. Tia helped me refurnished my entire house after we had had a house fire. She is knowledgeable, professional, and so talented. She was kind, efficient and just a joy to work with read more

Finds Design & Decor - Table mirror and decor - Furniture Stores Near Me - Chico, California

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By far the Best furniture store in Chico! The customer service is top notch and the selection is vast. I would highly recommend this family owned business to anyone who wants to experience a high quality product but most of all owners that truly value their customers. read more

Selection of beautiful items!! We will be back to grab the beautiful cherry blossom indoor tree!!

Brian and Tia made e every thing so easy for us! When the delivery guys ran into an issue they sent two others to help . A box store would have never done this. read more

Ordered a couch in September, hoping it would be here by Christmas, but NOooo! Put the money down, they are already charging us the remainder financed, but they failed to place the order so now we are waiting ANOTHER ten weeks! & no furniture for Christmas! Don't believe anything they tell you. They lie. Hope we eventually get the couch. read more

Finds Design & Decor - Grinched by Finds - Furniture Stores Near Me - Chico, California

Very professional in every aspect, yet highly personable as well. Thank you for taking care of us. Varied selection of high quality goods. read more

Here's a story of being "Wowed!" by a business.... We had purchased an item of furniture over a decade ago from Finds and it needed some minor repair. The item was discontinued and far beyond warranty. Over the phone, the team was incredibly responsive and helpful to suggest solutions. (No up-selling, but collaborative problem-solving.) In the store, when purchasing a small item for the repair, the staff was incredibly friendly and generous to help. Though making a $10 purchase, we were treated as if we were making a $10,000 purchase. That's a fantastic experience that makes for return customers! read more

By far my favorite furniture (and accessory) store! They have unique and beautiful pieces, and Brian and his staff are always so friendly and helpful! They go above and beyond in customer service. We have purchased many items over the years. Anytime we need anything in the way of furniture or decore, they are the first ones we go to! read more

Easiest couch buying experience! Great if you want to customize a couch! Great selection and quality furniture! We had an Evans couch before with a bunk warranty so we are excited for a local honest company for our future needs :) read more

We were looking for some unique furniture for our Lodge in Lake Almanor. We found several great pieces that were very reasonably priced. They delivered our new furniture to Lake Almanor within a few days and also went above and beyond by helping to move our old furniture out to the garage. I would recommend Finds if you are looking for high quality furniture and service. read more

If you are looking for something unique for your home FINDS is the place to go. I love going into FINDS and looking at all of the fantastic furniture and accessories. The owner "finds" the best one of a kind pieces that no other store will carry. Everything is high quality and reasonably priced. The staff are all inviting and helpful. I highly recommend this fabulous store...it is my favorite! read more

A lot of "not so normal" decorations, lamps and furnishings. Very fun! I have a lot of their lamps at my ocean front vacation rental home in Mendocino and everyone wants to know where I got the fun lamps from. Also the service is great. I'm very pleased. Don read more

I love this store! It's an adventure for the eyes and imagination to browse their inventory, and the staff is extremely helpful and friendly. Thus far it is my favorite store in Chico. read more

Oh!! I was so impressed with this treasure of a store!!! I had been looking for a new leather sofa, made the rounds at the usual places; Evans, EMS (yikes) and saw the same cookie cutter stuff. I wanted something quality but with an excellent price. I had almost given up when I found that "Finds" carries top furniture brands (I saw this during a computer search). So I made the trip to Chico with my daughter, and WOW!!! I found "Finds" to be such a fun shop with so many decorating ideas and amazing little extra's that make a room pop!!! Not only did I buy my sofa that I LOVE, my daughter purchased a light fixture, that I promise you is custom and you won't see everywhere!! She was so afraid she would have to settle for something at Home Depot, that you see in every house. EXCELLENT DEAL on both purchases!! Brian the owner couldn't have been nicer and very informative. Plus, can you believe delivery to Kelly Ridge for $45 bucks!!! You have to try "Finds and Decor" it was really a great find for us!!! read more