These guys are just amazing! I had my whole house done with carpet and wood laminate. Started with…read morea "big name" company, whose sales associate clearly wasn't interested in helping me at all. Switched home based flooring, and so glad I did! The product is great. No complaints at all. But Brandon's attention to detail on the measuring and making sure I understood everything was exemplary. The crew who did the install exceeded all expectations! Really went above and beyond, getting the job done faster than scheduled. Profession, great guys who clearly know their business, and don't just do this as a side job. 100% would use them again and recommend them to anyone getting new flooring! 5 star review for a 10 star job!

The carpeting is bubbling up all over the house, in bumps that you can even trip over. I simply…read moreneed to know the name of a reputable installer who can come, move my furniture, fix the carpet. Do you think they help me with that? The answer is no. They sent someone over who said, yes it's bad, and I never heard another word from them. When I called again after I waited a month, I was hung up on! Judy should shut down this business if she is going to treat customers this way. I spent over $10,000 with this company. You might get great service when you first order your carpet, but do not expect any service ever again from this company. Brandon told me to call them for help, and when I did Judy was rude, unresponsive, and unprofessional, and Brandon isn't even there anymore!!

These guys did a great job of tearing up old parquet flooring in one room, laying a new hardwood…read morefloor in that room and then sanding and finishing the hardwood in another room. I went from "dark to light" and love it! Makes the rooms look much brighter and bigger. They were easy to work with and very professional. Would highly recommend!

This is the second time I have used the guys at Craftsman to refinish my original floors in a 100…read moreyear old house. I explored several quotes and options and landed on them both times. They do an excellent job and are extremely easy to work with. I highly recommend them & guarantee you will be happy with the job.

I shopped around quite a bit to find someone to install laminate in the upstairs floor of my house,…read morefrom Craig's List contractors to big national chains. All of them were either unreliable - not showing up to provide an estimate and behaving unprofessionally when they did arrive - or grossly overpriced. Sometimes both. I almost cancelled the project completely before stumbling upon A Step Above on a Google search for hardwood flooring. I'm happy I didn't give up. Their staff is completely professional, the selection of wood and laminate is solid, and their installers are friendly. The sales staff isn't pushy and they had a crew on the job within a week of our selecting the laminate. I can't recommend them highly enough.

From the owner: Carpet, hardwood, vinyl, tile, laminate, ceramic, stone, metal, sand and finish, restoration,…read morecustom borders and flooring, reclaimed hardwood

We wanted to go from carpet to wood floors. We knew that there was wood underneath the carpet but…read morehad no clue what shape it was in. To make along story short, we called, tore up the carpet and found out the wood was in good condition. Kevin came out and explained the options and the process- very knowledgeable and completely answered all questions. The bid came in with several options to consider how we wanted to proceed. 5 stars so far! We decided to have the work completed after the new year. We put in a deposit (too low by mistake) and then I realized and called to correct it - they realized the mistake but weren't even going to mention it. Still 5 stars, customer service has been great! So I will definitely update after the floors are finished, but I am feeling good about the experience so far!

Wonderful experience for our first home project. The floors look amazing. They matched them exactly…read moreto our existing floors that we wanted to continue into our bedroom. The employees were so nice and I felt so comfortable with them. I could tell that both of the employees who I talked to while they were working really cared that we liked the finished product. I have two anxious dogs and they barked allll day while they were working. They said to not worry about it and that they understood. Thank you!

Customer service from the get-go. Set up a time to go in and talk with John and look at flooring…read more Had our measure previously so we were ready to pick out flooring. #1 Easy to setup. #2 Great selection for any price range. #3 Quick follow up with a quote. #4 Got us on the schedule. #4 Showed up when they said they would. HUGE in this day and age with customer service. #5 Calvin was the main guy flooring and Brian was #2.They were exceptional at the art, worked hard, and friendly. #6 We had a spot that needed to be swapped out after instal. They showed up a couple days later and replaced the board. Would highly recommend this crowd! Love my floors!

They have had my business for over 24 years. They do a great job and many years prior we're able to…read moreget skunk smell out of my brand new carpet.

Amazing Job! Alex is very professional and I have used him at every house i've lived in. The…read moreprice is amazing and the quality is unmatched! I've tried other people before and they just didn't live up to the standard they claimed. Alex did my old home and increased the value tremendously when I sold it. When I built a new house I made sure I kept his information because I knew I would get great work.

Alex is very professional and skillful. I used his service on two of my properties. He is polite,…read moreskillful and provides good service. I will highly recommend Alex for all flooring needs.

My experience with Norton Flooring was excellent. From the day I stopped by and met Erica, she was…read moreknowledgeable about all types of flooring, patiently explaining in a way I could understand. She also has a great sense of style and decorative abilities. She helped me pick out my floor and was with us every step of the way, stopping by daily .I felt she cared about us as people. She always kept me updated, as to material shipping, pick-up and project end. Erica's husband Adam has been doing floors for many years, a family trade learned early from his Father. Adam came by and surveyed the house, did measurements and made suggestions on baseboards, etc. He was happy with my existing baseboards and did not try to sell me anything additional. Now Erica and Adam's team, Kevin and Raoul are the best. Efficient, honest and kind, they did such a fantastic job on our maple wood floors, we could not be more thrilled. Upstairs, we had carpet installed, Erica's team of Ron and Jessie did an incredible job of moving everything and installing new carpet in just one day. AW so nice to walk barefoot on new carpet. Efficient, great communication and affordable! So good, our neighbor had her floors done shortly after seeing ours! We highly endorse Norton Flooring. Chris and Janeen Mason, Ohio

They installed my wood floors in the kitchen, living Room, Dining Room, Foyer and Guest Bath and…read moredid an amazing job. We ran into a problem in the entry way and they knew exactly what to do. Very knowledgeable, professional and courteous. They removed all the old carpet, moved the furniture and made sure everything was cleaned up and put back in its place...they came to my home with sample selections and had an itemized quote prepared with no hidden charges that same day...it's beautiful!

They were very professional and did just what I wanted. I am very happy, hard working men in 90…read moredegree heat. Their bid was very reasonable but not the lowest. Sometimes you have a gut feeling about a company when talking to the sales people.

I changed my review Because my patio is beautiful and after I was unhappy with their cleanup, they…read morecame back were professional, and cleaned it up!

Amazing family owned business for your flooring needs! Their team, timing, quality and pricing were…read moreall great. We would use them again!

Had a wood floor installed. Dawn Marie was very helpful and patient giving us numerous quotes due…read moreto our changing request. The installers were professional and polite. Very happy with the end result, so happy we are having them do the carpet in the basement and stair

We had new great room carpeting installed less than two years ago. Although the selection was good,…read moreI am not happy with the installation and wear. Bush installation crew came back to address obvious seams, fraying edges and raveling. I have learned to live with it, but can't wait until I can justify replacing it. I will not be using Bush nor would I recommend them. The seams continue to fray and are a constant reminder what a poor choice I made.

Very pleased with the quality of our new carpet - it looks beautiful and feels great to walk on!…read moreOur installation crew was fantastic - James, Cindy, & Joe. They were friendly, professional, punctual, & communicative. Our new condo was left in very neat condition & as I had to leave for a meeting at work before they completed, they even took the extra time to make sure our home was locked up by leaving through the garage. I really appreciated the extra consideration since I had told them they could leave the door unlocked if needed since I'd be home soon after they finished installation. Overall - highly recommend & would use again!