Adding for a separate experience from yesterday (5/22/26)…read more Had such a great experience at Juva thanks to Jerry! He was incredibly patient with me, super personable, and took the time to make sure I was completely satisfied with everything before I left. I never felt rushed or pressured at all, which honestly made the whole experience so much better. You can tell he genuinely cares about helping people and making sure they leave happy. Thank you again Jerry for the amazing customer service -- definitely appreciate you!

Had my delivery order changed without my knowing and the website allowed an order I wouldn't…read moreactually have access to. I saw the 420 deal for a quarter pound of the All Purpose Flower for $99. Killer deal and I saw no limitations beyond brand and quantity. I was able to add the items to my card, have the $99 for 4oz deal show in my cart, and schedule a delivery. However, when the delivery came the order was changed to only 1 oz of All Purpose Flower for regular price. The 420 50% discount was applied as it was applied to most items in the store. So, I was going to pay $60 for 1oz vs the $99 for 4oz I thought I was getting. Turns out this deal only applies to medical card holders. At no point did I see a disclaimer or limitations to this specific deal being medical only. I declined the order and disappointed that this has happened. This isn't the first time that website has caused issues for me either. I will say that the delivery person, Eric, was fantastic. Very chill and understand guy. He gives Juva an appeal to me still despite the technical issues that the website keeps having.

Great people. Great service. I have had a couple of issues, but they're right on top of it and…read moresquared everything away.

I was a customer for well over a decade, San Jose. Was happy they came to Redwood City. I'd…read morealways go in, 30% discount, and then it went to 20% discount, then it went to 10% discount and now on to 5% discount. Prices and fees have gotten so out of hand, and quite frankly, the personalities behind the register are so of non existent, or "roll your eyes" type. As large companies buy people out, the whole culture and pricing just changes. I remember when they were just starting out and real friendly, good prices, helpful. They've given me no reason why I should go visit their store, and help fund jobs there. I'll go back to Eaze.

They have a great selection ,their not as far as vallejo is and their open relatively late.read more

Having an endless menu is a liability when there is zero guidance to navigate it. The 'analysis…read moreparalysis' caused by too many options--paired with a lack of help--is exactly why we left and went elsewhere. This is also why so many people remain intimidated by cannabis instead of embracing its benefits. You only get one chance at a first impression, and they last a lifetime. Embarc has a great spot and a solid location, but the service is hit or miss based on the budtender. Some are nice and don't mind providing an educational experience; others treat it as transactional only. This is unacceptable. Case in point with Dom. I had a friend in town from NC and the experience was less than desirable. No effort to engage, no curiosity about what we were looking for, just going through the motions. Management needs to learn to treat all customers as discrete and unique individuals. Not everyone walks in already knowing what they want. Having an expansive menu is a liability when there is zero guidance to navigate it. The "analysis paralysis" caused by too many options--paired with a lack of expert help--is exactly why we left and went elsewhere. This is exactly why so many people are intimidated and don't embrace the full benefits of cannabis. Juva is right up the street and Airfield is right up the road. The competition is real. Invest in your people. Train every budtender to meet customers where they are, not just move them through a line. That is what turns a first timer into a regular. Embarc has the location and the selection. Now match it with the service.

Being a certified yapper, I had a lot of questions about products. Logan answered all my questions…read moreand concerns! Super informative plus the products they recommended have all been a hit. 10/10 come here for the great selection and for people who really know what they're talking about.

My first visit the woman that helped us was really helpful let us know the deals and was super…read morefriendly and gave our 2nd visit 20% off which I used today but the customer service was awful. 2 men behind the bar. No one said hi, left us wondering around. No one asked if we need help they were just walking around. Until my friend asked them a question and they whispered back... I used my 20% off and my friend didn't buy anything because of the customer service. Honestly Embarc down the street is a little pricier but employees there always are nice and welcoming. The employees here don't care which is a shame since they do have good products. Better employees would make it a good spot.

Convenient and legit for the most part. However, several times, I have received orders that are…read moreclearly not what was advertised on the website. Most recently, one purchase that was priced higher because of the strain was complete crap. Sprayed down, old, and probably moldy because Ive been coughing like bronchitis for three days. Everything is bagged so you really don't know what you will be getting and the last two vapes were unsmokeable. Also THC percentages are exaggerated on the site. Delivery is fast, smooth and friendly.

Went to the address, realized it was a house didn't get anything. Looks like delivery only.read more

Great customer service! Was so easy to set up a delivery as a new customer. Thanks for the help,…read moreI'll be back.

One of my favorite spots to shop, delivering the fastest to the San Mateo area. They have a huge…read moreselection to choose from and great prices and deals!! The drivers are always super quick and friendly and the ETA's they provide are almost always accurate(unlike some company's...) Definitely recommend for you to try!

Great selection of drinks! Puts Airfield to shame. I placed my online order at 1:23pm on a Sunday…read moreand it was delivered by 1:40pm. Sal was amazing. I was a little hesitant to purchase from a place that had no physical address or location but the reviews put me at ease. So glad I found this place! Thank you for a great experience Exhale.

Absolutely a gem of a service. Wong was super friendly, knowledgeable, efficient and a great…read moreselection. He delivered early, texted out front and it came in a cute school box... like a fun little adult happy meal. Highly recommend supporting this young business.

Ive been a loyal customer since you've opened. Every time i come here every one is so nice…read more The part that hits home- it's hard living out here in the bay area and when you have physical pain and need some pain relieving medicine, it gets expensive and Flor always has deals every time I go there they have different deals and I love it. They're always accommodating. Thank you Flor team!

It never fails coming here they are understaffed. Every time I come in here there are customers…read morewaiting around to be helped (8 today), then after you wait to oder (10 minute wait or more just to order) you wait another 10-15 minutes for them to get your order ready...This place is a chore at any time of day. It's cash only now, they are out of many things and they only have 4 options for liquid drinks. I'm honestly not sure how they are still in business. They are bi e, but need more employees and to better manage time/customer service. This is the third time I've stopped by because I was shopping in the area and had to leave because there were so many waiting to place orders or waiting for their orders. I never have this issue with Cookies in hayward and going back to Cookies as it's a waste of time and Money here at Flor. This has been an issue with Flor since they opened so today is my last time giving them a chance.

Emerald had a great attitude and even got some extra stuff for having to a wait a little longer due…read moreto slight scheduling differences. Was within the time frame when eta was given. Excellent!

Paula is the owner and the service is amazing with this company Emerald Supply company. You call…read moreand she'll be within your home within 45 minutes and she has everything on her menu, If it's on the Internet, she has it in stock. Paula is amazing. You have got to try these hash holes they are incredible and you have got to try them. They are 1.5 g premium, Cannabis and they are amazing..

Let me start off by saying your Woodland crew, all of them are exceptional and outstanding, there…read moreare no improvements needed. There are no "stupid questions" and they make you feel like they are your best friend and your part of the crew, from an enthusiastic greeting as you walk in the door, to another as you enter the show room. I cannot say enough. AYour selection is impeccable and vast as well. Now for ownership, that is another thing. The biggest beef and I am not the only one as I have heard from other customers as well. What is with the $5.00 atm fee? This is an absolute slap in the face to your customers, and I can only equate it to corporate greed. Your employees work so hard to make each shop into a "local neighborhood shop" and in seconds you kinda put a damper on that. Maybe I am missing something, and I do know there are fees at the bank involved. But let's do the math. First off, you do have expenses as all business does but the profity margin at dispensaries is already high. The price point you set is to remain profitable. The beef, is at 5$ per swipe, at a modest 100 transactions per day is approx 15 k pure profit. So that encourages cash only as your bank machine has fees as well. Let us talk about encouraging cash............hmmmmmm. I love getting "cash" as well. I get that. But your adding 5$ per trans is really soaking your clients. With almost everything being cashless or cashless encouraged it almost feels like a trap. You have gone so far even as to switch out to a new debit system and "forgot" to put the 5$ per transaction fee notice back on the customer terminal so if the employee forgets to mention it you don't even know about it. Now I have heard other businesses charging this heavy fee but instead of being greedy they put it into their employees. Retirement funds, medical and health coverage or yearly bonuses etc. I know you have reward programs etc. and are a great business. I def may have it all wrong, but I have heard people really complain and with so many other dispensaries around, a switch is easy. I love your shop but this just leaves a bad taste. Like I said I am mostly uninformed and maybe totally wrong but with everything being so expensive do we really need such a high fee. The 1% give to the community is a start too. I would like to thank you in advance for your time and do hope you take this question and suggestions as intended and not a attack on you or your staff. Please pass along the love to your staff. Best Regards and the best day, Terry

embarc is ripping you off! I did a pick up order with my…read moregirlfriend and when we got home and smoked some flower it was like rolling up some old wood the flavor was gone and the potency to. we checked the packaged date and it was last year 2025 . embarc sells old outdated flower and vape pens under deals to get rid of products that are old. clearly a rip off!. I don't recommend embarc instead I recommend future buyers to check the package date to ensure you get fresh weed for your money and not a rip off!.