I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.

I stopped in today to pick up some paint for my front door, the service was fast and professional…read moreas usual and the salesperson in paints was knowledgeable and helpful as well as friendly and welcoming. I have stopped into this store half a dozen times over the past few years and am always pleased with both the selection and service, I would highly recommend.

I had a wonderful experience today at the Aubuchon store in Massachusetts. It was snowy and cold…read moreout and my driver side windshield wiper was broken. I bought a new one and an employee named N came out and actually put it on for I so much appreciated so much.

Local resident completing household chores, dabbling in diy, and needing a USB cable- who thought…read moreDewalt makes qualtity cables? The service and, especially for the size, the selection is great. When I grabbed the wrong item and wanted to swap it, they were more than patient. And I can get my propane tank refilled. Glad to have and support a local hardware-building supply store.

We built a new home and Hamshaw was fantastic in providing wonderful quality materials in a timely…read moremanner! We bought lumber, doors, windows, etc. for a fair price! Jon Snow was excellent in meeting with us on a regular basis to keep on top of all the materials we needed! All contact with other employees very pleasant, knowledgeable and helpful!

Consider Lowes your new home base. Lowes bills themselves as Home Improvement because I've stopped…read moregoing to many other stores since Lowes will have it. Lowes has also shown a commitment to their local communities, their needs, and values them, and this store in Hadley is no different--I might even consider it a flagship store. Names of countless, experienced people have helped me, and I am sad to say I can only recall a few of them to tell you on my first review of a Lowes. The Lowes staff is always moving around the store, and so have a traveled understanding of many sections. It's a large store. I've met staff of varying ages, histories, and experiences at Lowes. I've gotten new blinds cut, hdmi extenders, keys, and more. I'm sure I could write more since I have a collection of names of folk who have helped me. Somewhere. The only caveat I have for you is that they have a chat bot call system, and you usually need to try different options until you can speak to a human being. It's worth it since I've gotten a lot of help from everybody throughout the store. More names in a future review I hope.

Unfortunately I bought an item for same day delivery and it was not delivered. They informed me…read morethat it was delivered but to the wrong place. They said they cant issue a refund or switch my order to a in store pick up. I spent time opening a case to get a refund and was told i would get an update in 24 hours. I called to get an update and the store associate said there is nothing they can do and that they cant look up the case or confirm that my order was delivered to the wrong place. Now its been 3 days - no refund, no order, no case update, no problem solving. Just inconvenience after inconvenience and time wasted. Now I have to go to the store and purchase the item with no resolution. -5/10 experience.

We began working on our kitchen and bath cabinet project with a great designer. He has since left…read more(as of Jan 2019), leaving the place in chaos. They have extremely poor customer service and are very rude and arrogant. We spent over $25,000 on kitchen cabinets and they treated us like dirt. They delivered the overpriced cabinets and they were missing parts and were measured wrong. I am not being sarcastic when I say you can get BETTER customer service at Home Depot? (And save lots of money, too!) With the high prices they charge, they should be ashamed.

Why haven't you already visited, and why aren't there 10 reviews already…read more This place is the niche hardware/lumber experience you wish you had, each time you went to Home Depot or Lowe's for something slightly better or slightly less standard than these big-box distribution fronts can get you. . I'll write more next time I go. But really, go check it out.

Stopped by hoping to find some type of mosquito repellent & ended up finding an incense coil &…read moreceramic burner set for a fairly good price and also some copper wire for jewelry making. I love hardware stores, especially in small towns. They usually carry a lot of unusual but very useful items. The person that cashed us out and helped us was absolutely positive and helpful. I'll definitely stop by again!

From the owner: Click on the business name to learn more about this business…read more Williamsburg Pharmacy is dependable and the staff is great! This pharmacy is unique and has been continuing to grow. Products and services that Williamsburg Pharmacy offers is vitamins, tools, paint, medication, keys made, hygiene supplies. People can find what they need. We specialize in being a pharmacy, hardware, and paint retail. Contact us today!

I need a new faucet for our kitchen, and I need it now. People at Home Depot suggested this…read morecompany. I was absolutely desperate to find what I needed in time to arrange the replacement this coming Friday. I didn't have an appointment (didn't know I needed one), but Michelle brought me in anyway. She bent over backwards to help me, even though my requirements and assumptions changed several times during the visit. What a patient, knowledgeable, and capable group. Thank you so much! I'll be using the services of this company from now on!

Northampton Plumbing Supply is a hidden gem tucked away in the industrial park. I used to think it…read morewas just for contractors, but I just learned that they welcome homeowners too. I had a bathroom faucet with a leak. I first went to a big box home improvement store with off-brand parts that made the problem worse. The big box store also pushed me to buy parts I didn't need. So then I went to NPS. I told the employee behind the counter the brand of faucet I had and the problem and he did some research. He went back to their supplies and found something I never would have picked up on my own. Evidently Delta Faucets changed their design for the gasket/ball assembly. They had the exact Delta brand part I needed and it cost less than the big box supplies (that didn't work). I'm very glad I went here. He was also nice with my 3-year old who tagged along! Absolutely going here again.

i really like this place however now have been shopping locally, because they have put cement and…read morefencing, you can't park in front anymore..

My experience here as always been a positive one. Nice people who are helpful , mostly…read moreknowledgeable, and respectful. It's nice to have a well stocked garden center that's employee owned. Prices may be a bit high than at the "big boxes" across the street but the vibe here is worth the price of admission.

100% recommendation for Fly By Night!!! From our initial visit to the purchase, and ESPECIALLY the…read moredelivery!! Yes, the delivery. Delivery team of Matt & Felix went above and beyond expectations. When the sofa we purchased didn't fit through the front door, they hoisted it up to our second floor balcony and through the door and into position. I was pleased beyond belief. They didn't do the easy thing which would be returning it to the warehouse and having us reselect...we got exactly what we wanted delivered without a hitch. FOR THAT ALONE, I highly recommend Fly By Night. I hope they know how invaluable these guys are!!

Bad quality furniture and the workers (especially Paul) were inappropriate to my family. Beware.read more

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.

They couldn't be more helpful or friendly anywhere else. We're new to the area and when deciding on…read morepaint and paint colors we chose Benjamin Moore paint. We are doing pretty much EVERY paintable surface in our new home. So we've visited a few times and we HIGHLY recommend coming here. Shop local is always a good thing, shop independent is even better. But when you can shop local and independent and get excellent customer service, that is a TOTAL WIN.