I just had a horrific experience at Foster Farrar in Northampton, specifically the lock shop. A…read morecouple years ago they programmed a new key fob to my Sienna so I thought it would be safe to have them order a new key fob for my Prius- the key battery kept dying even after repeated battery replacement. When ordering the new key they did not ask for the VIN even though when I called Toyota dealership they said they needed the number to give me an accurate quote. They quoted me $400 and I paid a $200 deposit. When the key came in, I sent my 18 year old to get the new key programmed to the car. After over 20 minutes of trying, they declared it was the wrong key, and that they needed to order a new one. When my daughter turned on the car, she got a new error message that she had never seen before "Check Hybrid System, Stop the Vehicle in a Safe Place". Panicked, she called me and also went into the store to show then the message. They did not help and I told her to go to Northampton Tire where they instructed her not to drive the car far and to bring it back on Monday. After an hour of labor and running diagnostics, they were able to clear the message and ensure that there was nothing wrong with the car battery. That cost us $160. I called foster farrar and explained that their errors caused us to get a code that made us afraid to drive the car and had to take it to Northampton tire. They said that there was absolutely no connection between them trying to install the incorrect key for 30 minutes and us getting the error message immediately after turning on the car. Furthermore, they said to me that it was not the wrong key, but rather just a "different key" (at which point I said "is this real life?!"). They also lied and said that my daughter said that she saw that message all the time which is completely untrue. She walked in and told them she gotten a key not detected error message before when the key battery was dead, but that she had never seen this new code before. Had they not tinkered with the car using the wrong key fob we never would have had to take the car to Northampton tire to run the diagnostics and remove the code. The person I spoke to at foster farrar was incredibly rude. He said he would never give me the $160 because it was in no way his fault. After much back and forth he said he would talk to the worker who worked on the key and call me back the next day. When he called back the next day he continued to cut me off, refusing to let me speak. He said he would reimburse my deposit because he refused to work on the car, and then he hung up on me as I protested mid-sentence. I am truly disgusted by this level of unprofessionalism displayed by foster farrar employees. I cannot fathom walking back into that store to get my deposit. As a small business owner myself, I would never dream of treating someone the way I was treated, especially after making such a grave error. Please, save yourself time money and heart ache go get your new key fobs at a car dealership that knows what they are doing and aren't abusive to their customers.

shop has helped me on several occasions now. Reputable places with good information are becoming…read morefew and far between. I recently dropped my key fob in the toilet. I tried putting it in rice doing all the things I heard then I called the dealer who I bought my car from less than a year before find it was more than $900 to replace the key/fob. My god outrageous. I locksmith shop and they couldn't have been more accommodating and it was $290 still a considerable amount of money for a key but way less than the 900 the dealer wanted for the same thing.

Great local hardware store. I really like hardware stores, and though the big box stores have huge…read moreinventories, this store has lots of choices and the family who runs this is very knowledgeable and always very helpful.

Very helpful with their large collection of what seems like everything. Very helpful and nice…read more Try them and I bet they have what you need.

Excellent service, unusual , quirky merchandise. Mainly hardware but also locally made fiber arts,…read morecandy, and more. Fun experience!

I love this place! So glad to live in a town like Ashfield. They have everything you're likely to…read moreneed or didn't know you did!

Local resident completing household chores, dabbling in diy, and needing a USB cable- who thought…read moreDewalt makes qualtity cables? The service and, especially for the size, the selection is great. When I grabbed the wrong item and wanted to swap it, they were more than patient. And I can get my propane tank refilled. Glad to have and support a local hardware-building supply store.

We built a new home and Hamshaw was fantastic in providing wonderful quality materials in a timely…read moremanner! We bought lumber, doors, windows, etc. for a fair price! Jon Snow was excellent in meeting with us on a regular basis to keep on top of all the materials we needed! All contact with other employees very pleasant, knowledgeable and helpful!

I stopped in today to pick up some paint for my front door, the service was fast and professional…read moreas usual and the salesperson in paints was knowledgeable and helpful as well as friendly and welcoming. I have stopped into this store half a dozen times over the past few years and am always pleased with both the selection and service, I would highly recommend.

I had a wonderful experience today at the Aubuchon store in Massachusetts. It was snowy and cold…read moreout and my driver side windshield wiper was broken. I bought a new one and an employee named N came out and actually put it on for I so much appreciated so much.

For many Years I have been using Fleury Lumber for all of my home improvement projects. They have…read morenever let me down and are always friendly and helpful. Their paint department offers a wide selection, new products, and knowledgeable staff.

Sadly this local lumber house used to be our go-to for well priced lumber and fast delivery. But…read moresince 2020, they've taken to gauging customers, and raised all prices heavily across the board, and haven't shifted back. This is offensive as a customer. They charge 20% more than Home Depot or Lowes, they went from free delivery, to $10 and now $20. So whatever you are buying, expect to pay an extra 30%. Not worth it! My boss let me know we can no longer use them because they haven't moved with the market. Lumber prices have come back down, but companies like this saw an opportunity to take advantage of customers and keep prices spiked. With free delivery at the big box stores and normal prices again, it's pretty clear this store is meant for the ignorant buyer and not pro's.

No sales help in the store. I wanted to purchase a rubber stopper for my bathroom sink. I brought…read morewith me the metal part from my sink and asked them which size I needed to purchase. I brought to the register 4 different sizes. The person gave me the wrong size and I had to drive back at night to exchange the stopper. Stay away from this store!

Ordered polyurethane to refinish my hardwood floors. When I showed up to pick my order up. I was…read morenotified they canceled my order because they sold the items before I arrived. The customer service rep made no attempt to help me find a replacement product or make it right just telling me to talk to someone in paint if I really needed something else. Seeing I spend the entire day sending my floors with the expectation of refinishing them tommorow. I guess I will shop at Lowes. So I woke up this morning to a notification Home Depot charged my PayPal account for the order they canceled yesterday.

Consider Lowes your new home base. Lowes bills themselves as Home Improvement because I've stopped…read moregoing to many other stores since Lowes will have it. Lowes has also shown a commitment to their local communities, their needs, and values them, and this store in Hadley is no different--I might even consider it a flagship store. Names of countless, experienced people have helped me, and I am sad to say I can only recall a few of them to tell you on my first review of a Lowes. The Lowes staff is always moving around the store, and so have a traveled understanding of many sections. It's a large store. I've met staff of varying ages, histories, and experiences at Lowes. I've gotten new blinds cut, hdmi extenders, keys, and more. I'm sure I could write more since I have a collection of names of folk who have helped me. Somewhere. The only caveat I have for you is that they have a chat bot call system, and you usually need to try different options until you can speak to a human being. It's worth it since I've gotten a lot of help from everybody throughout the store. More names in a future review I hope.

Unfortunately I bought an item for same day delivery and it was not delivered. They informed me…read morethat it was delivered but to the wrong place. They said they cant issue a refund or switch my order to a in store pick up. I spent time opening a case to get a refund and was told i would get an update in 24 hours. I called to get an update and the store associate said there is nothing they can do and that they cant look up the case or confirm that my order was delivered to the wrong place. Now its been 3 days - no refund, no order, no case update, no problem solving. Just inconvenience after inconvenience and time wasted. Now I have to go to the store and purchase the item with no resolution. -5/10 experience.

cute, popular little ice cream stop, with a large nursery. i've been coming here since I was a kid,…read moreand they even have a little jungle gym area for the kids that has the same elephant slide and bouncy from look park that i used when i was a toddler which is cool. they have a ton of different flavors and options. their sizes have gotten smaller over the years. still, they have over 30 flavors so it's definitely worth the summer treat.

A couple days ago a girl that worked Here, named Lola help me read the menu. The ice cream is also…read morevery good.