Family owned small business with the best people running it. They were knowledgeable and helpful as…read moreI looked a fool trying to describe my washer problem and model and they figured it out through my blabbering and blundering. Prices were competitive with anywhere else I checked and they got them next day so I was only out laundry for one day it was so nice.

I have purchased several items from these people for various appliances. They are always helpful…read moreand I have my parts next day. I am a DIY type so it's good to have a reliable source for parts.

Mr. Wagner spent a lot of time talking to me on the phone about the structural issues we have. From…read moremy detailed description, he was able to recommend a structural engineer to determine what we need done & how to proceed. His input was very valuable-and there was no charge for this consultation.

Ed Wagner is a consummate professional. In researching home inspectors, Wagner Inspection rose to…read morethe top after reviewing the glowing online reviews on Yelp, Google, and the Better Business Bureau. He recently inspected a home I planned to purchase in western Mass. Throughout the entire process, from our initial phone conversation, the onsite inspection, to his follow-up outreach after receipt of the thorough home inspection report, Ed strived to ensure that I felt secure that he held my best interests as his highest priority. He truly works for the prospective homebuyer and not the agent. Ed is an educator at heart. He teaches homebuying workshops for first time homebuyers in the area, and this propensity to inform shines through during his inspections. He explained every aspect of the inspection to me in detail, regularly asking if I had questions or needed clarification. He not only explains the what, but the why and the how when examining the home. He takes pictures of all high-level inspection findings to include in the report and he categorizes findings by "note," "repair,' "upgrade," "maintenance," "aged." The points of concern he highlighted during the inspection significantly influenced the final home purchase decision. If the next home I purchase is within Ed's geographic range, he will be the first person I call when I need home inspection services again!

It's been almost 2 months since I dropped my little clock off for repair. The gentleman behind the…read morecounter bruskly informed me that he would try to find the part I would need to fix it (an eight year old Pottery Barn bedside clock) but couldn't guarantee anything. I had to pay $20 for him to try to find the part the battery goes in. Well, okay. Said he would call me when he had an answer. I've called twice since then. Had my ticket number and everything, but both times folks said they would call me back. Still waiting for a call...from SOMEONE. Bye bye, 20 bucks, methinks.

STAY AWAY!!! Oct. 18,2011 I gave a $10 deposit to have a 1970's electric clock made into a battery…read morerun clock. Four months later,January 20, 2012 I still hear Theresa say "the parts are coming in today" When I told her no, I want my clock back, you have been telling me for 4 months the parts are coming in. She responded ok you can pick it up as it is, it is all apart in pieces. The image of my trying to put the clock back together was frightening. I told her no, I want it back in the condition I gave it to you. She said you can pick it up this afternoon. Well I got my clock back IN PIECES plus monetary compensation for the mess. Satisfied that I received some compensation, but not satisfied that I was deceived over 4months and that the clock which had been in my family for over 40 years is now a bag of parts. Do not recommend this place at all!

My ride on lawn mower deck was so low I was hitting dirt when I mowed. I brought it to 2 other…read moreplaces. They didn't fix it and they charged me a hefty price for picking it up. Mark and Scott from Scooters in Eastlongmeadow fixed the problem , charged a very reasonable price and delivered it when it was done at no charge ... Thank you Scooters !!!!

From the owner: Scott and his son are the hands on team to repair all of your out door home equipment. Lawnmowers,…read moresnowblowers, trimmers, and small engine tools are their specialty. With years of experience Scooters will keep your equipment in tip top running condition. Locally owned and operated.

Paul O. was friendly and helped me get my busted machine underway. He's great! Patronize him!read more

From the owner: Precision Machine Tool Service and Hardinge Repair are a full service Hardinge and Bridgeport…read morerepair and rebuilding business.We service machine across the entire United States We specialize in rare and hard to find Hardinge parts we also offer 24-7 free technical help to anyone that needs it .

Excellent service, flexible, and professional…read more I had a heat pump water heater installed by Mr. Rooter Plumbing, and the experience was outstanding. This was the plumber recommended through Home Depot, and I found their pricing to be substantially lower than other contractors in the area. They were very flexible when my delivery from Home Depot was delayed and unclear. They put my job on hold, and as soon as I confirmed the unit was arriving, they adjusted their schedule and got me in the same day. When the crew arrived, the lead technician and his apprentice got right to work. They were clean, precise, and clearly took pride in what they were doing. The finished installation looks excellent. I'm very happy with the result and would absolutely hire them again.

I was hopeful going into this appointment. I scheduled service for Friday, April 18, between 12:00…read morePM and 3:00 PM and cleared my calendar to be available. That morning, I received several calls starting around 8:00 AM asking if I could take an earlier appointment. I wasn't available, so I didn't answer. I assumed they'd still come during the scheduled window. When I hadn't heard anything by early afternoon, I ended up calling to check in, only to find out the appointment had been canceled without my knowledge. Later, two technicians were sent out anyway and arrived last minute, around 2:30 PM, staying until nearly 5:00 PM. This disrupted my workday and caused a lot of unnecessary stress. They completed the work ("installation of a customer-supplied drop in sink" & "cable line up to 4" thru access") but the final cost was $1,100, which felt excessive for the services provided. On top of that, they called my workplace without my permission, which crossed a line for me. The technicians themselves were courteous and efficient, but the lack of communication, the scheduling confusion, and the high price made this a frustrating experience. I hope the company takes this kind of feedback seriously to improve how they handle appointments and customer communication. Unfortunately, I can't recommend this company.