All the staff has been very kind to my husband and me when we drop off Toby. He enjoys playing with…read moreall the other dogs and the staff is very attentive to whatever we have asked them to do for our sweet boy. He seems happy to trot on back when we arrive.

‼FLEAS‼ horrible…read moreplace! i'd give zero starts if possible. everyone that i spoke to there was rude except for the young girl that was at the reception desk. they claimed my dog was aggressive with them when they tried to cut her nails. but the places that i have boarded her in the past and the places that have cut her nails in the past, she has NEVER been aggressive towards. she has never been aggressive with anyone for that matter. she is not an aggressive dog at all. she loves people, so that concerns me greatly. they said she was scared, why was she scared? did y'all give her a reason to be scared? because she's never been scared before at the other 2 places that she's been boarded! she also has been super flinchy ever since she's been home, she has NEVER flinched with me before. I'm worried and concerned for the way that she was treated. I am not saying that they abused her, i just think it's odd how she's randomly acting like it. i dropped her off on saturday and picked her up on sunday, and she is COVERED in fleas. I bathed her the morning before taking her so i know for a fact that she did not have them before. I had to spend $130 on flea supplies for defleaing her and my apartment! I called the place asking for a refund on my $28 (i should have asked for compensation for the flea treatments) but i didn't. the unfriendly lady on the phone refused a refund saying that "I couldn't prove it" this is the ONLY place that my dog has been, and has never had fleas before in her life. it's absolutely the only place she could have gotten them from. I will never return and neither will the other 4 people i know that have used this place.

Vet was great. Showed professionalism and skill. Well briefed on all areas of questions.read more

I highly reccommend All Animal Clinic in Leighton. They take pets for walk in appointments and have…read morekind and caring vets and staff. Dr Cornelius is also good to answer questions and return calls.

I brought my cat to Center Star because he had started urinating outside his litter box. The staff…read morerecommended neutering him, so we scheduled the procedure. My cat has FIV, so I asked several questions beforehand because I was concerned about infection risk. I was reassured that neutering a male cat is a very simple procedure. When my husband picked him up later that afternoon, there was blood in the bottom of the carrier. At first he thought it was part of the carrier design, but when he got home and took our cat out, there was blood everywhere and the bleeding would not stop. I immediately called Center Star and was told they were closing and that we needed to take him to the emergency vet. Because the emergency clinic did not open until 6:00 PM and it was only 5:00 PM, I called Helton Plaza Veterinary Clinic for advice. Even though they were closing, the staff member there stayed on the phone with me and helped guide us until we could get to the emergency vet. At the emergency clinic, we were told the bleeding occurred because the surgical site had not been properly tied off. They were able to get the bleeding under control. The next day we returned to Center Star to have my cat checked and to discuss reimbursement for the emergency visit. During that visit, the veterinarian we saw also stated the issue was due to it not being properly tied off. The manager told me this situation "never happens" and said he needed to speak with the veterinarian who performed the surgery before making a decision. From that point forward, communication became extremely frustrating. I was told I would receive a call the next day but did not. I had to call multiple times myself to try to get an answer. I was eventually told they would not reimburse the emergency visit. What has been most disappointing is the lack of communication and accountability. No one from Center Star called to check on my cat after the emergency visit. I had to initiate every follow-up conversation myself. I was also told the veterinarian would speak with me, but when I called back later that afternoon I was informed she had already left for the day. I understand that complications can happen in medicine, and I was initially very understanding about the situation. However, the way this was handled afterward -- the lack of follow-up, the lack of communication, and the refusal to take responsibility for the emergency care that resulted -- has been very disappointing. Pet owners deserve transparency, communication, and accountability when something goes wrong. Because of how this situation was handled, I am also considering filing a formal complaint with the Alabama State Board of Veterinary Medical Examiners so the incident can be reviewed.

We have been going to this vet for several years with all of our fur babies. Now, after being sold,…read morewe will not be back! We took our dog there due to severe allergies. After waiting about 3 hours to be seen, they gave us meds. When the medicines did not work, we went back 2 weeks later. The doctor drew blood to be sent off to testing. It is now a month later with no response on the tests and no relief. We ended up having to go to another vet because our dog was suffering so much. After both (new vet and us) trying to call the past two weeks, we FINALLY got an answer. The employee said they would call us back with results. When we asked for all records to be emailed to us, she got rude and hung up on us. The records emailed were for our other dog, not the one with all the testing. It is pitiful that they are making these animals suffer. I personally think they only care about the money.

The ladies here are sweet and they love all their customers and their humans. Couldn't ask for…read morebetter service anywhere. They treat your babies like Royalty. Can't wait to come back and see them again

This place is wonderful. Heather and her crew are great at what they do and they love your dogs…read morelike their own. Couldn't ask for any better people.

Been using doctor Dr.Fisher and staff for 5years for our pet's. Dr. fisher and staff are wonderful…read morecaring people! Thank you for taking care of Sassy,Leo,Luke,Abbie,Allie and Merr. Sonya&Greg Mewbourn Florence, AL

No appointment scheduled. I don't know when i'm supposed to take him back or anything else. Dr…read more Bell is the best but I was unable to get her. Had Dr. Barrett instead. Stuck on herself with a bad attitude. Well she does treat bitches so physician treat thyself. Florence Alabama.

Both vets are very knowledgeable and take there time. They do run behind but it is because they…read moretake the time needed for you to understand you pets issue. They are always booked up,so for routine care call several weeks in advance for your appointment so you can get date time that works for you they also offer drop off service.

Vet is great. My dog had bladder stones that need removing, and he took care of them. However, he…read moreprobably needs a new receptionist. She was a little rude on the phone, and I ended up being late because she never told me or my boyfriend, who took my dog in for the consultation, what time I was supposed to be there. I'm glad my dog is getting good care. I'm not glad that I'm not getting good care. I guess they don't think the customer matters.

My baby Gracie wound up at the vets for a week due to being sick. They didn't wash her or let her…read moreout while there so she was very nasty. It was our first time at Lilly's Pet Pawlor but I have to say I will definitely be going back!!! She worked us in last minute and made my baby clean and adorable again!!

Cheap, honest and efficient. And yelp doesn't like me being concise with my words so I will repeat,…read morecheap honest and efficient.

Thank you for having an emergency site on your phone message. The internet has so many Just Answer…read moresites, it is hard to know who to contact. The Shoal Emergency Clinic was just what I needed.