Florida Behavioral Medicine is great. But they admit to Windmore Mental Health facility on US 19 north and you are wasting your time talking to the staff! I finally found my wife in this facility but am unable to call her because Windmore won"t transfer my call to her DISCUSTED! read more

support staff takes forever to return calls, but is more than willing to give attitude. If you have an emergency and need meds don't rely on them to come through. read more

I was giving a referral to this business by my Doctor who was retiring. I called and wanted a consult but because I have a certain disorder I was told I would have to take a test to prove I still have it. The test cost 75$. I made an appointment anyway just in case I couldn't find another physician. Luckily I was able to find a Doctor and forgot about the appointment. I received a call reminding me of my upcoming appointment and xtaking the test. I stated to the person who answered the call that I obtained another Doctor, and she abruptly hung up.This was the 2nd time she was very rude to me. Very unprofessional as well as a bad attitude. She needs a tune-up. read more

Update: Still terrible. And same miserable receptionist at the front desk (older lady with the shorter blonde hair). My doctor actually witnessed first hand the receptionist's disrespect when she asked me where my check in sheet was (which was right in front of her face). I grabbed it to hand it to her and she said "how would I have seen it there?". I'm sure this establishment loses a TON of business just from this woman alone, which is a shame for the doctors. Went in, and AGAIN I had a "balance", and when I asked how I could possibly have a balance, she "didn't know" and told me someone would call me when they can. Well, if you've seen the other reviews, no one answers or returns your calls- so if there's an issue, don't expect it to get fixed. She speaks over you as well, so don't try to get a word in. I asked for a print out of everything they've charged me for and the dates I've been in for the past year and she said "I can't do that". THEN PUT ME IN CONTACT WITH SOMEONE THAT CAN!!! Unacceptable. read more

I agree with all the other reviews that say the office staff are awful. I always have to drive to the office to make an appointment because no one ever picks up the phone or returns phone calls. It is completely unacceptable! The only reason we stay is Dr Mayer. My daughter has been seeing him for 6 years and he is very empathetic and a good doctor. read more

Update: I've been calling now since I posted the review and no one! This is utter incompetence! I will die if I don't have certain meds. what happened to the assistants assigned to 3 doctors?!? The front desk is handling all calls?!? read more

I went here to adjust my Effexor rx. I was on 37.5 ml twice daily. Dr Mayer prescribed 150ml. I was on this for 4 months. I had and accident and when the blood tests were run it showed my liver enzymes were in the 650 range. This was caused by by the effexor. I am back to normal now, but I could have had serious liver damage. I trusted this Dr to know how to prescribe medicine of this type. read more

I think my doctor is a fellow but I absolutely love her. There is a really big problem with the clerks that work the desk. They are rude, short tempered, and never show any sort of therapeutic communication. It is a real problem; so much so I am considering changing providers. read more

This is the most incompetent office I think I've ever been to the people that work there evidently they have no schooling they don't know what the heck they're talking about they're very rude and you're on hold forever nobody calls you back they just downright don't care about your well-being and then Nicole that works there I don't think she's ever had a day of school for this field, very very incompetent very very rude and I suggest that she go back to school to learn what she supposed to be doing or else go to McDonald's and work because she for sure does not belong in this field. I would never recommend anyone to this office I wouldn't even let my dog go there read more

I agree with the filtered review that Dr Mayer comes off as cold and unempathetic. My biggest grievance with this place is the staff, I understand that it is probably a high stress work environment, but they could really put forth some more effort. Every once in a while I'll call to confirm an appointment or check my insurance information and I always get a busy signal, it's 2015, can you put me on hold or take a message!? read more

Terrible front desk personnel. Rude and discourteous Demanded money up front which they were not entitled to according to my insurance company. She simply didn't know what she was talking about. Doctor is great. The ancillary staff is as bad as it gets. Refused to refund me even though they admit mistake. Want to simply credit me for future visits. read more

NOTE: THIS IS SPECIFICALLY FOR THE STAFF, NOT THE DOCTOR. I saw Doctor Richard Wu, great experience, 5/5, but the staff on the other hand If I could give 0/5 I would. When I arrived it was a big cluster F*** many people in a circle at the desk. There was a black girl who didnt give a rats A** at all, and had to be told by an older blonde lady, who was rude as well on what to do for everything. Afterwards, there was a mix up on the paperwork, now the pharmacy wont let me get my meds, without verification from the staff, I have called 4 times now, and always got an answering machine for Richard Wu's Med assistant. So yeah, The doctor experience 5/5 10/10 even, but the staff 0/5 , IMO they all need to be fired, or take a course in customer service, they all are very rude and standoffish. Parking is horrible, you will end up parking on the grass. Richard Wuu 5/5 Other staff 0/5 read more

Don't get me wrong - the psychiatrist I have here is great. But the service here is terrible. Have problems? Don't expect the doctor's assistant to call you back within a week. Maybe not even within two weeks. I've had her not pick up when I was transferred to her (at the Largo office) even when the receptionist was talking to her in front of me and then told me she was going to transfer me to the doctors assistant. read more

I am seeing a psychiatrist for my depression and anxiety medication and I love my doctor. My initial visit was awesome. I'd tried another psychiatric prior to this one and she literally spent all of five minutes talking to me (she mostly entered information into the computer), looked up once only to ask, "You have all this?" She wrote out new Rx and sent me on my way. I never went back. The initial visit with Dr. Nouhi (hope I'm spelling her name correctly) was a polar opposite of the other place. She spoke with me for least an hour. They've great! read more

receptionists are a joke just hang up or transfer you without permission. drs are fine but the supporting staff makes it impossible to get refills, schedule appointments, etc read more

Office staff are extremely rude and not helpful at all. No compassion. Phone is always busy. When you finally do get through and leave a message, they don't call you back. read more

I wish I could give zero stars. I went once and will not be back. Recently moved from Chicago and I needed a new doc. The office staff was ok. The office itself is dirty and outdated and feels like a free clinic. My appointment literally lasted 7 minutes. The doc literally just asked what drugs I wanted and happily doubled my dose of a controlled substance without as much as a question. My other med, he suggested a different kind that was "a little more expensive". I have good insurance so I said ok. That was it, just an RX writing machine with no scruples. When I went to pick up the RX at Walgreens, the "little more expensive" med was $2,000 more - of course I cannot afford that. The pharmacy faxed him for another RX. No response, I left voicemails, no response. So now I am out of meds and it is the holiday and I can't get into any other docs since I am a new patient. On a side note, while I was there, I witnessed another patient who actually FLEW BACK TO FLORIDA to pick up his RX because the doc never sent it in time to his new doc/pharmacy where he moved and returned no calls. So he HAD TO FLY TO FLORIDA BECAUSE NO ONE WOULD HELP HIM TELEPHONICALLY. I can't even imagine... read more

They Never pick up the phone or return my call. Counselor was not helpful but Dr Randall was great. HIRE MORE PEOPLE!

This practice should fire all staff that deal with patients, hire a good practice manager, and rebuild the staff from scratch with established protocols for effectively and professionally working with patients to address their needs - that is, after all, what their business is supposed to be doing. They have completely lost sight of this. As a returning patient I called on Tuesday morning for an appointment. Of course, they NEVER answer their phones. After not receiving a return phone call by Wednesday, I went in person and sat and waited to be called back just to schedule an appointment. Finally, on Friday afternoon I get a return phone call to schedule my appointment - one that I had made on Wednesday afternoon in person. That is an unacceptable business practice for any business, much less a psychiatry practice. The front desk staff, especially the older woman, are rude and sarcastic and have no respect for the privacy of the patients. I give high ratings to Dr. Nihal Shah as a psychiatrist, but the practice overall is horrendous. read more

I have gotten disability for 30 years for mental illness, I have seen way worse and to be honest I love dr. nihal shaw at the largo office he is the best dr I ever had. for once I can actually do stuff again like going back for my degree. thank you dr shah read more

Do NOT under any circumstance see these "doctors." They will get you addicted to hard core meds that will require constant use and if there is a issue with the medicine and you have a side effect from it. You are dropped and left to suffer not only the issues that you had when first arriving but then the added bonus of withdrawals from the wonderful meds they push like a pill mill. read more

Seems I am not the only one who has experienced the horrible customer service of the office staff. Experience starts with the impossible task of booking an appointment. The experience then continues with the incredibly rude check in process. Move on to the check out and future appointment booking that is anything bu pleasant. And last, but certainly not least is the unbelievably difficult process of getting their cooperation for insurance paperwork for prior authorization for prescribed meds. I don't know that I have EVER encountered such a horrific practice!!!!!! read more

Awful office. The phone will ring and ring, nobody answers. If you do get they they send you to voicemail or hang up on you. A. Patel I wouldn't recommend to anyone. Not sure he is licensed. Truly unbelievable bad dr. read more

Dr A Patel not good at all. Prescribed an old drug after only talking for 10 minutes. Never explained the side effects. Wow, just bad news.

I love my doctor. The people that work the desk are a bit overworked, but they are great people too. That aside, the phone service is absolutely atrocious. During office hours, you have maybe a 5 percent chance to get an actual human to pick up. The answering service is the worst trash i've ever seen, and leaving messages for presciption refills is basically a useless endeavor. Mental health is important to keep on top of, and using this office is detrimental to your well-being. Avoid at all costs. read more

Well, it is a busy practice and sometimes it looks like an assembly line. HOWEVER . . everyone is courteous even though busy as hell. I have only seen Dr. Patel and he has been good about educating me about my meds and tweaking them as necessary through the past 3 years. I tell him as I sit down in his office that I need some time to explain what may be going on. The assistants you may need to leave a message for are always prompt to return calls and help. read more

I agree with all the other reviewers the office staff is horrendous. The phone is rarely picked up and voicemails are never returned. My daughter likes her doctor and I can not convince her to switch practices. One time when she had an appointment I was so fed up I asked to speak to an office manager. I was told she was "walking into a meeting" but did want to talk to me. I wrote out the problem I was having, left my contact information and never received a call back from her either. When the problems with the staff were voiced to my daughter's doctor they were met with a blank stare. The actual appointment is very in and out. No suggestions for non-pharmaceutical options for my daughter to try that could possibly reduce the amount of drugs she is on. Just write the refill. All this office cares about is churning through as many patients as possible. read more

If you care about yourself or your loved ones, do NOT even CONSIDER going to this joke of a practice!! You can NEVER get anyone on the phone because the incompetent office staff sends all calls to an answering service during regular business hours for weeks at a time. This practice needs to be reported to the state medical board for negligence and malpractice. If you are lucky enough to get through to leave a message for one of the staff members, there is a zero percent chance they will return your call. If you get at actual human being to pick up, which happens in one out of every 40 calls, you will be immediately placed on hold for no less than 15 minutes before they come back to the line. They do not care about their patients. Dr. Mayer is a decent physician but obviously unaware of how useless and careless his staff is or he would be doing something about their incompetence (firing them and replacing them). If there were a zero star option, I would use it. Choose a different doctor. This place will make you suffer. read more

If I could leave zero stars I would too. It's ran like an assembly line. The person at the desk was busy but friendly. It was my first visit for depression. My current med was not working very well. Dr Patel was coming to waiting room door calling his patients back. By the time I got to that door he had disappeared to an office at end of hall. I had no idea where he was. Had to look in each office. Patients were coming out every 10-15 min. He spent the whole 15 min (I checked time) at computer typing. He may have looked at me twice and talked to me maybe 10 min then prescribed a drug. I'm a nurse who worked in psych for many years. You don't prescribe a psychiatric drug with such little information and 10 min conversation. I could tell he could not have cared less about the person sitting in the chair. I will not go back for follow up appointment and don't trust taking a drug prescribed so quickly. After 15 min he was walking very fast to waiting room door to call next person. It was a horrible experience. I had been looking forward to talking to someone to maybe get on a different med. Not even going to pick his med up. I'll just make do with current med and depression until I can speak with a "professional" Dr. I felt like I was a package on Amazon's belt. I can't speak to the other Dr's there but my experience with Dr. Patel was awful. If you go you may want to ask for a different Dr. My location says NV but the office is in St Petersburg, FL read more

This place is horrible. I agree with the responses that state they are unprofessional and don't return calls. The first time I called, I was left on hold for twenty minutes, called back and put on hold again, called back and received a message that they were closed. It took me two weeks to make an appointment for my son. When we did get in, we had an appointment with a doctor other than the one we requested. The doctor spent less than 10 minutes with him and gave him 2 scrips. Now, after two months and numerous calls and messages, no one is calling me back despite the fact that my son only has a weeks worth of meds left. If someone has high level mental health issues, stay away because dealing with them could put you over the edge. I only gave them many chances because they take my crappy Obamacare insurance. Now I will pay out of pocket for a real professional because my son deserves better. I would also give them 0 stars if I could. read more