Very professional and very knowledgeable Took care of us…read moreright away and solved our problem would definitely go back

FOUR times now a tech has been a no-show. If this is how they treat potential new customers, I…read morecan't imagine how they treat existing ones.

We had been having issues with our bill for over 6 months. Many phone calls and online chats…read morelater, we were still paying for a phone we weren't using as well as a watch that we had returned. We decided to go into the store to speak in person and were helped by Kacey Marcellus. He was kind, patient and understanding. He got on the phone with a specialist and after some back and forth he got us our refunds. We we're so grateful for his help.

Another amazing visit at Verizon. The guys were professional, polite, friendly and was eager to…read morehelp solve my problem! Thanks to the Vero Verizon team!

The most Awful customer service for an over 30 year Verizon Customer…read more That's what I get for not going to a corporate store. I am knot sure who the TCC owner is, but i do know for sure, I will be moving my account to AT&T on Monday morning, first thing. I ve never had any good experience at any Verizon store, but this guy could be in charge of teaching the rude Classes.

Go see Patti, i was avoiding upgrading my phone because of the hassel of getting all of my apps,…read moreemail etc working but she walked me through everything and the new phone is working perfectly after 45 mins

Please help me show AT&T that treating customers like cr@p will not be tolerated!!…read more It's hard to find where to write feedback on this company. A rude AT&T tech cut down the shrubs on my yard, claimed the utility easement means his company "owns that part of my property", and left the cut down shrubs in the yard for me to clean up. I have made several attempts to contact AT&T for help. They have been totally apathetic and professional. Their plan to prevent customer complaints by wasting our time and sending them all over the place has only fueled me to take this public. In the Ft. Pierce, Florida area. On Friday August 25th, 2023 around 3:00pm, I departed my home to take care of an errand. Upon departing I noticed an AT&T tech working outside my house in the areas of the utility box near the road. I departed and returning about 20 minutes later. Upon arriving back home I discovered he had cut down the shrubs in front of the house. These shrubs has been there for years. They provide plenty of space for me to walk around and add mulch. When asked for the reason he cut down the shrubs, and why did he not knock on our door earlier to notify me if he believed this was necessary, and for his name. He calmly, yet in a rude/blunt manner, stated that he does not have to give us his name nor explain the reason for cutting down the shrubs. However, he exclaimed that his company has an easement on our property which he clearly stated "means this area belongs to them". I informed him that is not what an easement means and that I will be reporting this to his company and he commented something to the effect to feel free. To add insult to injury, he left all the cut shrubs in front of the house. I have photos and videos to show what the company did. Now, as I research about them I realize this is not uncommon. They show a lack of respect for customers and homeowner throughout. This type of behavior is systemic to AT&T. We as customers need to band together to show them and send a message to not treat customers anyway they want to.

I have direct tv and wanted to add internet service. The only way they could do that was to cancel…read moremy direct tv account after having it for 10 years and create a new account. It took them 9 mins to find my direct tv account even though I had the account number. I was on the phone for 1 hour and 45 mins.. I finally hung up on them and called Xfinity. AT&T will be out of business in no time.

There is a woman that works there who woke up on the wrong side of the bed!! Not putting her name…read morebut I'm sure her manager knows who she is! Maybe she didn't have her extra soy triple shot venti Starbucks coffee this morning. Her customer service was terrible for someone that works at a simple job that only requires customer service! A smart manager would let her go and find a replacement. And if somehow she is the manager of this store.....it's doomed.

Service was very, remarkably slow which should have been a warning to stay away. We changed to…read moretheir service anyway. The girl told us we had to use a different credit card than they first we gave her but accepted the second, telling us we'd get a discount for paying by card. We found out later that it has to go on the debit card. I don't trust anything on the debit card. We tried the internet package she said we could have as a trial only to find when we went to return it that they couldn't accept it because whatever internet they use to mark it returned wasn't working. Now we have to do some sort of mailing. If they can't keep services up and running for themselves, how can they do it for customers? I'm going back to ATT. I wasn't thrilled, but it wasn't this bad.

After going to the 21st. St store and getting a rude not willing to even listen to my problem "We…read moredon't do that go to the computer repair shop in the plaza, they can help you" I Asked the short brunette princess how much I owed on my last phone purchase she said she can't look it up. I had to go online to check the balance. I decided to go to the other store at 6320 20th. St. Was greeted by trainee Sean & he said Ali would be with me in a minute. Ali listened to my problem & immediately found the issue & corrected it to my delight, she also looked up my balance! AMAZING customer service!! DONT waste your time at the 21st. St. store this was the second or third time I had a bad experience with this associate..

Carmen was helpful and friendly. We switched from Verizon to TMobile, which was a detailed process…read more She absolutely knew what she was doing and got us switched over and our two new phones up and running!

My husband and I purchased new iphones directly from Apple but were not able to get them to work as…read morefar as the phone part, so we first went to the Verizon store in Tradition. We are already customers of Verizon. Ryan was very nice but not able to help us because whatever was wrong had to be done at the corporate store. Kevin at the SLW Verizon, which is corporate, was able to fix it quickly and was very pleasant. He did, of course, suggest some items for us to buy, which we weren't interested in, but he did it very nicely. If we ever need to buy more stuff from Verizon, we will go to Kevin for sure. One note, get there early! We arrived before the place opened at 10am. At about 9:55, two more customers showed up. So that meant there were 4 customers even before this place opened. Kevin was able to fix our problem in about 15 minutes, and by the time we left, there had to be a dozen other customers there and only about 3 Verizon employees.

If you are going to make me wait an hour, how about some fucking chairs! The whole south wall is…read morenothing but windows. Chairs with charging ports would be nice. Maybe a bathroom as well!

If you have a simple repair or a misconfigured Apple device this business might be able to help…read more Anything beyond that you need to send it to the source I detail below. Here is why: Hurricane Milton knocked our power offline for several days. When power was restored an electrical surge ran through my 2022 M1 Max MacStudio, blowing out all my USB and Thunderbolt ports. I took it to Autobahn Communications for diagnosis and repair. They told me "it could not be repaired and if it could, it would cost more than a new unit". They also claimed the unit "looks like it experienced water damaged and was corroded beyond repair." The alleged corrosion claim voided my homeowners content insurance claim. I wasn't convinced. I learned about DosLab Electronics (https://doslabelectronics.com) watching their YouTube channel. For those who do no know, YouTube features a good number of technicians repairing and upgrading computer devices of all kinds, right before your eyes. What I witnessed, in real-time, was impressive. After opening a ticket on their website, I received a message back confirming they should be able to repair and quoted a very reasonable price. I was invited to send the Mac Studio along with a "dead" MacBook Pro to them.(Autobahn said that one couldn't be repaired either) The communication at DosLab Electronics was professional and responsive. Despite the Holiday season, I was notified within a reasonable time both units had been successfully repaired and they sent them back. Their estimate for repair was more than reasonable, considering these devices were supposed to be dead or unrecoverable. Since receiving these two machines, I have been using both for about 2 weeks and I could not be more appreciative. They literally brought these two devices back from the dead. Autobahn charged an upfront "diagnostic fee" of $65 for each of these devices. The fee isn't unreasonable through does emphasis the value I received from DosLabs. The MacBook Pro had been "dead" for over a year and works wonderfully again! Thank you DosLabs!! The $350 incudes: * shipping * Repair Mac Studio M1 Max 2022 - repair ALL USB A/C Ports - repair ALL thunderbolt ports - clean out dirt and debris collected within * Repair MacBook Pro 2013 - replace logic board

Not only did Autobahn solve all my Apple computer woes, but in a jig, Robert fixed my Apple Watch…read moreissue which neither Verizon nor Apple could fix (after spending hours on the phone and in the stores). HOORAY and thank you for your outstanding customer service. You can bet I'll be a loyal customer.