We are committed to helping homeowners maintain safe, secure, and beautiful roofs through…read moredependable roofing services.

I forgot an old lesson: when something look too good to be true it probably is. They offered me a…read more$29 A/C service maintenance call . I have 2 unites so $58 for both unites. We set a date I took off that day and in the morning they call to postpone it, saying they have some more urgent call, no respect for my time. I asked them what if I have an emergency on my A/C they said they will be able to come that day but they will charge $89 for diagnostic. We set an appointment few days later. The technician came and told me that one of the unit need a new blow motor. I have a full labor and part warranty from the MFR. but they charge me diagnostic charge off $89 + $ 150 what they call "processing fee" which is a simple money grab. sound to me to me like a form of classic bait and switch technique.( they came the flowing week and change the motor it took the technician only 15 minutes sharp to replace the motor, they got $150 from the MFG as Josh told me + 150 +89 =$389.) As far as the 2nd unit it was working perfectly well before they "serviced it" 2 hours after the technician left the system shut down and I noticed that the pan below the system which was bone dry was full of water water the technician said that I need a new drain line which they will charge $1000, Called other companies and replacing a drain line run $500-$800. Turned out that the drain line didn't needed a replacement but just a correct opening the clog. I did pay them the $ 150 "grab money" but they called me already twice to pay it. Just remember when something look too good to be true it probably is. Don't fall for their $29/$39 bait.

The a/c stopped working at night and when I called Snyder AC at 9:00 am the next morning, they said…read moresomeone would be here between noon and 4:00 pm. I received a text and photo of technician Eric shortly before he arrived. As it turned out, the drain needed to be cleared which he did in a most efficient and competent manner. Eric was extremely professional, knowledgeable, friendly, polite, informative and hardworking...absolutely an asset to his company. Thank you, Eric and Snyder AC!!!

Thanks to Snyder/Direct Air, I have been without any AC for the past 1.5 years! As a result, I have…read moreincurred thousands of dollars worth of damage due to mold and high electric bills because only the fan runs. I have also suffered respiratory issues and a collapsed lung because of Direct Air. My air handler and compressor were installed 9 years ago by Pedro. Over 1.5 years ago, Israel came to my condo for repair. He told me that the unit was not installed correctly by Pedro and that Pedro had been fired for incompetence. Israel said that Direct Air does not install any unit in Florida that is meant to last for more than 2 years. He said that even a small condo like mine should have a new air handler and compressor every 2 years at a price of $20,000. That is ridiculous! He claimed that Direct Air no longer repairs or services- only sells, as others have mentioned. After Israel left, my AC was worse. In fact, the temperature in my condo would not go below 78 degrees. I asked Direct Air for another "technician" to visit. Rolando told me the same story and said to call the office and complain about Israel. Rolando also told me that Israel had probably sabotaged my AC so that it would not cool. He said that management instructs the "technicians" to make sure that a unit is worse when they leave if the homeowner does not agree to the repair price. That way, Direct Air can charge even more for service. Finally, a third "technician" came to try to correct the incompetence and misinformation of Israel and Rolando. He told me that both had been fired for incompetence, misrepresentation, and dishonesty. 'The third technician, Ruben, was supposed to waive the visit fee, as stated by the office, because of the long wait without AC, the botched visits, and all the mold damage and health issues caused by Direct Air. However, Ruben stated that the office was "stupid" and did not know what they were saying. He said that Freon could be put in, but that he did not know how to do that, and he would have to charge $5000 just for a tiny compressor fill. He claimed that Direct Air had good reviews. But - they get their reviews with threats. Ruben waited until I wrote the review, and refused to leave until I read the review to him and he approved it. He was abusive and I finally had to call our security guard for him to leave. Meanwhile, Direct Air has still not fulfilled its promise of sending a qualified technician- not salesperson - to repair a unit that they installed. They have made no offer to reimburse the damages they caused or the health issues and injuries they caused. Update: Yesterday, Raul came to assess the unit and damage caused by Israel, Rolando, and Ruben. Raul appeared to be the first actual technician sent by Direct Air in the past 1 1/2 years. He also spoke English and appeared to be knowledgeable. However, when he offered me an estimate on the work of replacing a part and adding Freon, Jose, the manager refused to discount the price as he had promised in return for going 1 1/2 years without AC, botched and no-show visits, poor installation, mold, and respiratory issues caused by Direct Air. The visit fee that was to be waived for Ruben's visit was also to be credited. After Raul left, the temperature in my condo has now risen and stayed at 83 degrees. I am not sure if this was intentional on his part due to the management policy of leaving a home and AC in worse condition. I contacted my veterinarian to board my cat due to the heat. They are a large veterinary hospital also in the Three Lakes area. They were appalled that an AC company might have intentionally caused cruelty to pets. It is clear that Direct Air does not care about its customers or their well-being.

I had a new AC installed in 2023 with Grimes and since that time, I have had 4 service calls due to…read moreissues with the AC. The first issues was leaking and it was due to an issue which became my issue that I had to pay for. The following 3 times again leaking in the same place, they come out drain and in time it begins again. They do not cover labor after the first year but I paid for labor after the first incident which was less than a year, why because they installed it improperly which was my fault? The last 3 leaks are exactly what they said they fixed after less than a year that I paid for. After the first incident I called the manufacture and gave them the serial number of the unit, and it was not from 2023 but from 2021. I believe they sell used units and just rig the unit to get by. In the words of my dad, crooks! Side Note; I had already hired another company to continue with my maintenance since I was unhappy with them and they came out to service the AC November of 2025 and drained the unit, and here we are 5 months later with a leak. The only reason why I called Grimes again I assumed this issue would be under warranty, otherwise I would have called the new company to fix it. I am sure they would have charged me less than Grimes for "labor" cost.

Disappointed as of recently, found another company to handle future repairs. I had a new AC unit…read moreinstalled by this company in 2022 and have used them for service calls since. Their technicians have consistently been prompt when responding to issues. Recently, I was advised that my evaporator coil needs replacement. The part is under warranty, but I was quoted $1,050 for labor. While I understand that labor is typically not covered under warranty, I had questions given the relatively recent installation of the unit. I reached out to the office for clarification on the repair, warranty details, and whether there were any alternative options. I also requested documentation related to the service and the specific part involved. While the information was eventually provided, it required multiple follow-ups on my end to receive clear answers. I also asked whether the warranty part could be ordered through the company and installed by another provider. I was later informed that this is not something they are able to do, which is important information for customers to be aware of when considering their options. During email communication, references were made to internal discussions regarding my inquiries about pricing and service. As a customer, I found that type of information unnecessary and not relevant to resolving the issue. Overall, while technician response time was strong, the communication and support from the office made it more difficult than expected to make an informed decision. I would recommend that customers ask detailed questions upfront about warranty coverage, labor costs, and how parts are handled if exploring alternative service options.

We needed an air conditioning replacement at our Vero Beach home. Simon Castor came and took care…read moreof our needs in a quick, affordable, and professional manner. Our unit has worked great. we had one small issue, and they took care of it promptly, at no charge. Our realtor was right....this is the the only HVAC company to use

From the owner: Don't hesitate to call Castors Air Conditioning Inc. in Fort Pierce, FL. We are committed to your…read moresatisfaction. Call us today.772 528 5202

Service was extraordinary I couldn't have asked for anything better Thank you Deanread more

This company is very reliable. The mechanic over there is very knowledgeable. This company has…read morenever taken advantage of me. I have had all 3 of my vehicles here at different times.

Once, before the company was sold, Elite was a premier operation, honest efficient, capable and…read moreinnovative. However the once skilled labor force of the company has been replace by a sub-standard labor force incapable, of measuring up to the previous company's standards.

When family owned they were awesome. Now, they are owned by a company called Southern and all they…read moredo is try to upsell you on everything. Also, their tech quality is terrible and they are liars. STAY AWAY FROM ELITE