Clearly, I cannot speak for other people or what they have experienced, but I must say for myself…read more I had an amazing experience at this particular tax office today I had no appointment. I walked in and I was in and out probably within 15 minutes the lady at the front desk was very accommodating and super nice. The woman who helped me with my drivers license along with taking my photo was beyond friendly and kind. I highly recommend this place.

Lee County Tax Collector - Fort Myers Downtown New Resident…read moreDrivers License and Title Transfer - Excellent Experience The internet is loaded with horror stories of going to the Lee County Tax Collector for any services. Some will say you have to make an appointment, others say just walk in, but most will say that you will wait for hours either way. As new residents, we needed to get new FL DL's, transfer the car title to our new FL address and get new car tags (current IL tags expire July 31) so I went on-line to the Tax Collector portal to book an appointment. My closest service center had no openings until August - not good! I did see an opening at the end of July at the Downtown office so I booked it. One of the requirements to transfer the title is to have FL car insurance as out of state does not count, so I just finished setting that up. Rather than wait for my appointment and possibly have something go wrong, I grabbed our documentation and we headed to the Tax Collector as walk-ins. We got to the Merchants Crossing office at 2:00 and were told that no more walk-ins allowed for today as they were booked, so we headed downtown. No problem parking right at their building. Followed the signs to the check-in counter and just one person in front of us. Maybe 1 minute later we were being taken care of by a very nice lady. She checked some of our documents and as we were both getting new licenses, we each had a customer ticket number. Before we could sit down, our phones had text messages welcoming us to the center and what our ticket number was. Maybe we were there five minutes and my wife's number was called. Another text message telling us what window to go to. We got to the window and they said they would do us both right in that same area. We had a slight documentation issue which a supervisor helped us resolve. The ladies helping us were great. Personable and efficient. We both got our new licenses and they set us up for priority at the license plate and title window. Maybe another minute or two wait and we were called to the license plate window. Another very nice lady took care of that business and we were on our way. Maybe we were lucky and went at the right time. We don't really care. We completed our mission quickly with the help of some very nice people. This will be our go to office from here out. Thanks ladies! And then another text with a survey on customer satisfaction. Right on!

Wow wheee! The best experience I have had at a dmv/license application venue - outstanding customer…read moreservice and support. Greeted by a lovely lady at the front desk, provided a ticket , didn't get chance to sit down and a lovely gentleman escorted me to the relevant window once my number had been called. Very quick, efficient, polite lady processed my application for my first Floridian license. Absolutely delighted with the quality of service provided. Thank you for such great service! We will be back to obtain vehicle registration paperwork too

So so rude at the counter. Just was trying to help a friend and she said, go sit down . So so ruderead more

The staff from the front desk to the service is friendly, professional, and expeditiously…read morecompleted. It's very clean and organized. Went in today without an appointment and thought for sure I'd be there for a while as the waiting room was full. Much to my surprise from the minute I walked in the door to the time I was out the door for drivers license was 45 minutes. Service Agent Sherry Window 4 was great to work with!

Paid my property taxes at the route 41/collier blvd tax office.. the agent was very professional…read moreand courteous...

This Collier County Tax Collector is one of the better locations for all your County needs. The DMV…read moreor the FHSMV is always an easy process. The staff and the employees are also nice and willing to help.

The people were kind and very helpful. I would recommend this business for anyone who needs or…read morewants a drivers license or permit.

Bridget was very friendly, very helpful and was able to get our address updated on our drivers…read morelicense very quickly. It's a very nice facility with plenty of customer service reps to help you get in and out. Would recommend making an appointment, but even if you don't have an appointment It's not a very long wait.

Terisa was amazing! Efficient, consultative, sweet and patient with my aging mother who needed to…read moreapply for a state ID for her recent move. The appointment process was easy, the wait was short and there were so many counselors to assist those in need. Well done Sarasota Tax Collection in life. Terisa deserves a raise1

I've used the North River Ellenton office at least four times for driver's license renewal and…read morevehicle registration. Always excellent service and friendly staff. In January 2017 I renewed a van registration and was back out to my car so fast that Mrs. Nibbler thought I forgot some paperwork. (-: Thank you for being so efficient Kristy! Update January 2018 - A complicated transaction with the sale of a vehicle from and estate, and transfer to new owner. Got Kristy again and she made the whole process smooth as silk. Great office with friendly and efficient staff!

I have had the worst time making an appt. The website won't let me make an appt. Calling and…read morespeaking with someone doesn't help. They just refer you to the website, but the website won't let me make an appt. This is very dangerous.

A fast and efficient staff a very knowledgeable one of the best places to do your tags titles…read moreregistrations only place I would recommend in Lee County would be this place

I hesitated adding any review under 3 stars, but I want this to be helpful for anyone coming across…read morethis business in the future: Please be realistic about using this business. Their staff range from helpful supervisors to disinterested and disengaged "front of the house" staff. If you are new to the FL registration system and need guidance, do your homework outside of the building. Their responses are strained and reactive rather than helpful and consistent. The workers seem to prefer perfunctory interactions from their known businesses, dealers and runners rather than average customers. Within this review there may be reasons why there are always immediate appointments available. If it is raining or looks like it is, you are out of luck on title processing. Hours after my scheduled appointment, a staff member took pity on me and my transaction was completed. The personal lesson: I learned a lot from the 4 1/2 hours I stayed there. It helped adjust my expectations... about a lot of things.

Overall, this was a good experience. I would recommend making an appointment because the wait can…read morebe long even with an appointment and it is a small space, with most of the seats taken. The staff is wonderful, patient and knowledgeable. Dalia served me and she was so kind, professional and made the process a nice, 5-star experience!

The workers are trying their best but they are overwhelmed. I waited close to three hours to take…read morean eye exam. I'm handicap and was given no accommodations I had to stand and wait and after waiting that long they almost skipped over me. I was physically exhausted and it's probably going to get worse.