My resort in Panama City Beach, Florida, uses the company's pest management services. It has been SEVEN months now that I am dealing with live roaches in my condo. This company treated it so many times, but these efforts have been totally unsuccessful and the infestation has not been resolved. At the same time, they seem very reticent about their continued failure. read more

They sprayed the exterior and two healthy plants died as a result of their spray. We are going to let them go.

Excellent work, true professionals! World Class Service. We have used them for 11 years, and just signed up for termite protection. The best! read more

If you are wanting service in the South Florida neighborhood, I would honestly given them zero stars. I was quoted a fumigation service for flea control treatment and never got it. There will be also problems scheduling, because you will not have a direct line to the district office. You will always get a national call network. Customer service is always friendly but they cannot control what the district office does. So in retrospect, I would definitely not go with them even though they have been around since 1949! read more

My payment cleared my bank on the 2/24th today is 3/9. The worker called me & said he can not spray my moms house because my bill isn't paid. I called the office at 4:45 & was told they have no record of payment. I checked to make sure I had right account #, I did. The girl told me as she was laughing at me that it's time for her to go home & she will recheck it tomorrow. I thought they were open till 5. I asked why she thinks it's funny? She said she has to go. Then calls me back at 5:05 saying she has no record of my payment then continues to talk over me in a aggressive tone saying I have to prove to them it's paid or they won't be spraying the house. I told them when the payment cleared & confirmed the right account # . How else can I prove it. I'm in Michigan. I can't drive it to her & im not sending her my bank statement. Businesses should be kinder to their clients. read more

We were referred to Florida Pest Control by another pest control company that didn't deal with dry wood termites. When the guy from FL Pest Control didn't show up for our 10am appointment, I called at 10:45 and he explained that he showed up to the wrong house and moved on. It didn't occur to him to call me. He showed up later, he gave us an estimate, we decided to move forward with them. To be fair, the guy we worked with answered our questions when we called with them and (eventually) he emailed me a copy of the paperwork we needed to review. We had a follow-up meeting to sign the paperwork, etc. He was supposed to arrive at 2. He texted at 1 to say he'd arrive "closer to 3". He showed up at 4:15. He didn't call. I missed half a day of work for nothing. If time means nothing to you/you work from home/have no obligations outside of your home, these guys are perfect for you. read more

Not sure what to say about Florida Pest Control except STRANGE. They started mailing, emailing, and calling months in advance of the actual yearly inspection expiration. Then, for some EXTREMELY ODD REASON, they started sending service technicians to my house that I never scheduled. The person would call my cell phone and tell me to open my gate so they can inspect my house. Then I would get another call from a "manager" saying the same thing. ISSUE: I live in a rural area on 15 acres with horses that are roaming the property so I schedule everything. I'm never going to open my gate to someone I never scheduled. PROBLEM: This happened at least five (5) times in the past month and even after I scheduled an inspection appointment. WTH is going on with this company?? Why would you send a technician out to a person's home and blatantly lie about a scheduled appointment? And then keep doing it over and over to the same person? I guess the person running the company is lacking good business and common sense. I will no longer be a customer of Florida Pest Control after 18 years. read more

They are friendly, so what. They use the same chemicals over & over again. The service they provide is to get money not kill anything. We have had them in our home for almost 3 years and the problem has gotten worse. They don't show up as promised either. Run as fast as you can to another company as you can. This is from the Lake City office I am speaking about. read more

Have had their lawn service for 5-6 years, and every single year my lawn gets destroyed by sod web worms. They randomly show up to spray throughout the winter months (?), but disappear during the summer months when the lawn pests are the worst- forcing me to pay for extra treatments. Their maintenance program makes zero sense and is actually a scam. Am terminating my relationship with this poorly managed company. read more

Technicians seem to be experienced and thorough. No issues with service personal. Office staff is another matter entirely. Nothing gets communicated properly, we have to ask for things 2 - 3 times, seemingly having constant billing mistakes, etc. Anymore issues and we will be switching companies. read more

After dealing with the lower management of FL.Pest Control ( FPC ) and totally being ignored of the illegal service preformed by them. Having to recall / text them again. I finally got to talk to another rep. of FPC after posting a comment on FPC web site. He knew about the problems and apologized also dispatched another Technician. He told me not to say nothing to this Tech., He did a outstanding job. I had to bite my tongue when he ask me some HONEST question about the last job that was done a week ago. read more

My Florida Pest Control man just came by, and I am so impressed with the time and care he took to do an amazing job!

Horrible service. Bought their value plus. Tried three times to schedule service. No one returned my call after repeatedly being assured by the phone attendant I would receive a call back that day. read more

Closed on the weekend so completely pointless and unavailable when the majority of homeowners are working around their house most. I did call on Saturday to leave a message at least, and they don't even let people leave them voicemail. Horrific customer service. Then, on Monday, when I called AGAIN at 8:05 (they open at 8 according to their website), I was on hold for a minute before I was told they they had no workers yet, and wanted to get my info and get a call back later to schedule my inspection. I had an infestation of HUNDREDS of bee nests in my backyard that was to me (and most people) an infestation that needed addressing immediately. Very poor business practice. Stay away. read more

Great service! Ted, my pest control guy, is always super friendly and gets the job done. He's very helpful with recommendations and even came over the same day when I called suspecting a rat (or some other critter), under my sink. It turned out to be nothing, and the call was free of charge. My land lords have a yearly service contract with them, and so far we are very satisfied. Have not had a pest problem and when we did have trouble with rats a few years ago, Ted found where they were coming in. Problem solved. I find the occasional roach (and who doesn't in G-ville?), but they are ALWAYS dead. Great customer service, you won't be disappointed. Ask for Ted! :) read more

We"be been customers for years but their results with eliminating inside pests and outdoor lawn care has deteriorated over the past several years. I sent them my concerns and got a call that they wanted to come out and discuss the problem, however they never followed up as promised. I guess it's time to get someone new. read more

Not great company for the service. They say for everything it is high in the sky. Technicians come and they don't do the proper job and won't clean outside in the porch or windows. Just observe them the way they work. I told them I have roaches and they were not able to treat and same thing happens if you really has termite issues then they say it won't cover. Companies out there to make money and not to satisfy their customers with their service at all.. I have two houses which covers my termite and pest control for several years and they screw up the billing from this house to other and from otherwise to this.. They created big mess after I fight and explained them what happened as their technician made misstate by giving and taking the signatures with interchange of my address.. This year I was looking whether they screwed up or not.. read more

We had our annual termite inspection scheduled yesterday between 3-5pm. Guy called at 1 asking if he could come early I told him no, I wasn't home and that I scheduled 3-5pm for a reason. I told him I might make it home a bit before 3. Turns out he went to my house anyhow (we saw him on camera) and went ahead and did the outside part and waited on me to get home....for 2 hours. Just not super comfortable with someone doing what is best for them (he even told me he had other jobs he needed to get to and that's why he was trying to come early) vs coming at the scheduled time. Do I pay you or is it the other way around? ‍ I called the office and asked them to ask him to leave and requested they send someone else out for the inspection because I no longer trusted him coming into my home, but they ignored my request and sent him anyhow. He did leave but still arrived back early at 2:45. We've had other issues with them as well, to include having an unnecessary hole cut in the wall of the master bedroom. read more

We have been with FPC for 25 years. In fact, they did the initial termite application with the builder on the foundation of our home and, as such, we continued with them. However, after 3 separate incidents, STRIKE...you're out! The first incident occurred when their technician stained our freshly painted bathroom ceiling, while treating for bugs from the attic over an interior overhead pocket light fixture, requiring repainting. The second incident involved one of their employees walking into our home, unannounced (after treating the outside of our home during the annual retreatment and failing to wear protective/removable shoe skids), tracking dog poop all over our carpet! I had to demand they send a cleaning company, as they failed to offer. The third, worst and last was when their employee pried his shovel against out newly installed Hardie Board siding to trench for the chemical application, splitting 3 boards and nicking countless others, requiring replacement of the 3 and repairs to the nicks. Yes, after our demands and their inspection, they did pay our initial installer to replace/repair. While here, however, he saw we had a few weeds and tried to use his inspection time as a sales opportunity for a lawn service contract!! We said, enough is enough and this is your Strike 3...YOU ARE OUT! We are St Johns, FL read more

The absolute worst, shadiest company to deal with. The sales person signed me up for a yard service that I never asked for so when the technicians came to service the inside of my house, they said I owed them a ton of money. My next call is to The Better Business Bureau. Beware!!! read more

No. I have not read the other reviews, but the number of stars of this company is accurate if it should not be a negative 1 star. This company from their sales persons, to upper level management, are undependable, unreliable, extremely sneaky and tricky with their pricing and their scheduling. Clearly didn't resolve my fire ant problems when a couple or more years of waiting on quotes for time I spent or eventually scheduling. Extremely unethical and very confusing. Difficult to deal with. I ended up getting what he referred to as a "courtesy refund" that I did not request or ask for because of him, knowing how badly I was treated after he came out here and actually did do the treatments for the fire ants February 2021. it took him two years in the first place and two sales people prior to him. I did not request a refund. But they drag me along all year long. Every time I kept saying there's still fire ants, reappearing, and then today shows up and still tries to lead into it and basically before it's over and done with he wants me to pay all over again because of his "courtesy did refund" that I never requested in the first place. NO. Don't get mixed up with them. read more

Shout out to FPC termite inspector named Buddy who alerted us to some staining on a wall and floor that turned out to be a pretty serious water leak. The plumber is here right now! If Buddy hadn't noticed and mentioned, we wouldn't have known, until it got much worse! Thank you. read more

Signed a contract on March 20th for them to aerate my lawn. Alan mentioned they were backed up about two weeks with aeration jobs. Today is April 27 and I haven't heard back. read more

Stay away. They took my money without doing the service. Once it was time to renew they were so agressive. Time to report this business.

Absolute Nightmare, We paid 100% upfront before the first service. The Rep off Pinestead Road stated that would be all we owed, paying it off in full from day 1. Bills started coming in, the manager nor the district manager never responded to our letters. Horrible service, I soon found out my friend had them and they refused to pay her for the termite contract she paid upfront, costing her $6000.00 ongoing. They mislead us and starting billing us. We wrote to ask them to explain the bill, what we paid for upfront, they only came 2 times for $320.00 upfront, and they "GHOST" us in response. How can they still be in business? We plan to find the corporate office for an explanation on this and continue to get bills in the mail. NIGHT MARE...the "only" nice person was the technician on the service for pests. The office staff never got anything correct, even when we called in advance telling them we choose to be home when service happens. They showed up, we were not home leaving a sign in our yard; only to come take it when we questioned what was going on with our service. We found this to be a sneaky company and then GHOST us? Good luck if you choose this outfit in our experience and opinion read more

Over 70+ years in service you would think they could kill bugs after 4x treatments? (Over a period of 3 months)

I've had a pest control contract with this company for termites for 20 years. When I started having roach and ant problems I added the bug pest control plan. They had to come out so many times that I exceeded the plan's allowed visits and had to pay extra. They never solved the problem and I had to hire another company to fix it. They did right away. I decided to sell the property in December of 2016, but their employees started calling me nonstop and insisted I email them if I intended on renewing my contract in Jan OR my policy would be cancelled. So I responded to their email finally, expecting I would receive the bill and it would be renewed when I sent in payment, like any other company. I sold the house so I did not reply to my bill or make payment. Now they're harassing me with calls and emails and threatening my credit and civil action over $123 that they insisted I agreed to pay by responding to their email on a home I don't even own! Do NOT respond to their emails and insist on hard original signatures! Let me be clear. They're billing me over an email. They never visited my property or provided ANY actual service! They're pest control is poor and ineffective and they are very sketchy with business practices! There's plenty of other companies out there besides these guys. Go somewhere else! read more

Update: I am upgrading my review. Florida Pest Control has successfully kept bugs out of my home for a year now. I took a leap of faith a month ago and renewed for another three years on my termite contract. I'm convinced that they do the work they say they do. I am knocking off one star for customer relations. The company's problem is with the billing practices, and not with the pest control people who come to the house. I don't know why Florida Pest Control uses such a rickety computer program. Some of the bills don't explain the service provided (one had my name misspelled which seems outrageous since two bills came at the same time--one with my name properly spelled and one with a mistake). The accounting vagueness on some bills seems to place responsibility with the consumer for figuring out the motives for the charge. I tried to avoid this confusion by actually going to the building and paying in advance. Even so, I still got a bill yesterday for outside maintenance. The bill doesn't say that I have a credit, so I had to call and confirm that I don't owe anything. This company requires some extra patience. But I'm glad I've stuck with them. No insects in my house to deal with, just bugs in their billing system. Surely this will improve as the reviews to this effect (check the Google comments) stack up. read more

We recently moved into a house and I just had a preventative termite treatment (Termidor) done by Florida Pest Control and they were excellent. I called around to three pest control companies to get quotes and Florida Pest Control was by far the most prompt and courteous. They had to trench around the house to install the treatment and put everything back just as they found it. I would highly recommend them. read more

We are new this week to Florida Pest Control, but great service so far! Glenn the sales person was very polite and friendly and explained everything really well- no high pressure! Marc the gentleman who came out to do the termite protection was also very polite and friendly and made us very happy with our decision to choose Florida Pest Control! read more

these people are scammers! in addition they do a horrible job and lie to take extra money from you. i hired this company not too long ago unfortunately, and the service was terrible, i had to reach out multiple times to complete a good service. i was better off getting my own supplies from home depot! they have no respect and they lie! i ended my contract right away and said i would not want to renew, you guys are terrible, i had to get a manager to come out and do the service! i told them no more, i will not renew your terrible service, 4 month later they keep "billing" their service contract, and when i call at least 7 time a week to cancel and prompt me out, they tell me its a bill not a renewal. i have been going and forth with this scammers, my neighbors also have the same issue with them. i spoke to different reps and people every time and they keep telling me its an automated issue, no wait its a bill, no wait, i had to write in writing! which one is it? wait will the manager of the manager call me next to tell me its a computer issue. they are terrible and i feel sorry for anyone who falls for their gimmick. terrible service, rude customer service, and will do anything to send a "bill" that really a service contract renewal. i demand you terrible people to stop! you got your money that i wasn't even suppose to give you and you left me with a terrible service, now you want me to renew oh wait pay my bill that i never renewed!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! stop saying its a bill!!!!!!!!!!!!!!! you are a harassment!!!!!!!!!!!!!!!!!!!!!!!!! read more

Had someone bring bedbugs into our home so we called Florida Pest Control for help. They came for their initial spray then contacted us to tell us that they couldn't do it it because it would take two of them 12 months of treatment to eradicate them. They tried really hard to sell us on the idea of tenting our house. We couldn't afford that, we could barely afford the $800 for the spraying. We declined and it took them 2 weeks to get our money back to us! We did some research online and spent only $175 on chemicals and spent 3 weeks by myself treating the house. It worked!! So....$175, 3 weeks, 1 untrained individual compared to....$800, 12 months, 2 professionals that couldn't do it! Do your research and do it yourself, who needs Florida Pest Control?! read more

Extremely disappointed in their deceptive and misleading practices. I paid in advance for one year of service. I came home to find an invoice on my doorstep for $75, for quarterly service, after I thought the year was up. When I called them, they told me I had a "perpetually renewing contract" and I should have read the fine print. I also thought the job they did was poor. When I commented that they did not remove all the cobwebs from carport, I was told, "We're not a housekeeping service." then why do you have cleaning cobwebs as listed service? NOT RECOMMENDED read more

Contracted for their lawn service on 11/13, did everything they asked, paid them a lot of money, provided conistent irrigation, and came back in 11/15 after a summer in Michigan to the worst lawn in our (Haile) neighborhood - full of dead grass, bare dirt, and weeds. Clear they did not properly service my lawn in my absence. Got lots of promises but no effective action, and finally cancelled their serivice at the end of March. Do not recommend their lawn service. read more