I always get great service from Ellie Mills State Farm Ins personnel. Today a polite, professional…read moreyoung man named Adam worked late to get something to me that I had left to the last minute. Customer service is the best!

Very pleased with the customer service at this auto insurance agency. They were clear/transparent…read moreabout my coverage options and what I qualified for. The process of calling in and enrolling with them was pleasant and I'm pleased with my current plan. Everyone is so friendly. It's always a pleasure talking to Ruth and Thierry the account manager.

Hope Laudatory gave us Excellent Service with a problem we had. Very Thankful for her Customer…read moreService

I have been with Maria for over 20 years and the first time I call to claim insurance two years…read moreago, it was like pulling teeth. I have three policies with them and considered adding a forth, but get ZERO customer service. I've been waiting on a quote for over a week! it's like I'm bothering them... just send $$ seems to be their policy. Look elsewhere!!! I'm finally cancelling once I actually speak with Maria as het minions do (or don't do) all the work!!!

Dan Weiss is a great agent. Always efficient, responsive and with great communication.read more

Good followup and follow thru. The office was responsive and informative and saved me a nice…read moreamount of money from my existing auto insurance that I had.

As I mentioned In a previous text, I have had my tax returns done by MyCPA for over ten years…read moreVivian has done my tax returns for the last two years is a professional. The value or cost is fair. My only complaint is the use of technology. Even though I now have a newer laptop, the ability to access documents is still an issue due to having to obtain passcodes, passwords, etc. I feel as if i require multiple screens. So, when I get a passcode in one window, I am then knocked out of the original window. So, I have to start the entire process over, and over, and over again. Now, many companies have computers with multiple screens: so, this is not at issue for them; but for those like myself, who do not, it is a big issue! So, I have to request a hard copy. Now, when I got the hard copy with a form requiring my signature, and I send it back as a photo using my cell, well here is where matters got worse. On my point of view, one hand does not know what the other hand is doing or at least mycpa's computer system has a"mind of its own." So, in my situation, even though I sent the form twice as an email, once to Eric and another to Vivian, and once via USPS, the form was not received. Why, I do not know! Anyway, I was never originally informed of this situation. Instead, I received numerous emails requesting the form I sent out earlier of which I would write back, "I sent this out weeks ago!" No response! After a while of receiving the same form-type email, I gave a response to send me the form, physically, via the mail. Yet, again, I never received and I never got a response. As I had now become very frustrated over the situation, I started I had sent the form! Vivian wrote back to me yesterday that the reason I was getting so many messages was because the form had never been received. So, again, I requested the form me physically mailed to me. Now, upon further investigation, I found the original of the requested form. I took another photo of it and sent it as part of the text in three separate emails to both Eric and Vivian. This morning upon reading my emails before having my coffee, on a Sunday, I get an email requesting the form, the same one I sent out yesterday, and weeks earlier. What a way to start the day! So, I, again, sent out the form via email with a explanation. Of course of upset; therefore, I sent the form that I sent out yesterday, and weeks earlier, again, but I sent it out ten (10) times. The office of MyCPA now has had the authorization form sent to them sixteen (16) times. Tomorrow I am going to UPS and have it faxed to the office. If the office does not get the signature authorization form then there is definitely an issue at their end! Apparently the office is overworked or the computer just automatically sends out form emails. Regardless of why, there is a breakdown in communication which in my case caused for me to become upset over a matter that could have been dealt with earlier by stating in a personal message, "we regret to inform you the form has not yet been received by this office. If you have sent it out within the past few days then ignore this message. If not, please send it now! If you require the form, please contact the office." If not for the technology aspect, I have no issue with the firm. I was hoping to avoid having to travel 12 miles one way to sit in front of someone while s/he does my tax returns for an hour - boring or listen to work related telephone conversations or be in the middle of work-related business questions from one employee to Eric. Well, 2026, is a year away. A lot can happen by that time. I will decide at that time. Now, after sending out 16 messages with the signature of authorization, I received a message asking me for the form. So, i am done! This is a prefect example of miscommunication and disorganization. Next year I am going elsewhere.

I have being using MY CPA for the last 7 years There is…read morealways a plan and they follow up. Thank you Joel and Natahley for the great job and Nicole for always greeting me with a smile

I've used this State Farm agency for years now and I'm always very pleased with customer service. I…read morenow have 2 vehicles and a property insured through them and they are always responsive, helpful and best of all have great rates! I will continue to be a long time customer.

This state farm agency cost me $150. Additional with the Florida dmv. They failed to call me back…read moreon the day as promised. State Farm is not a good neighbor. They're just like any other insurance company that would drop you if you have any troubles. I paid my insurance on time for 8 years. When I lost my job was late on my payment they cancelled my insurance. And when I try to reinstate it with they said they could not because it had been over 30 days. They Never had to pay 01 single insurance claim on me. Over $10,000 later throughout the years. And they just drop you. Even when i moved i stayed with this office because I thought they were good to me. Turns out they just treat you like everyone else. Just a number.

We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Cole was able to provide me with full coverage for my Commercial Auto Insurance and saved me money!…read moreHe was friendly and made the whole experience pleasant. I recommend this location to all of my family and friends!

Cecelia is awesome. Amazing service and turnaround time. It's great having an agent local to…read moreservice all your needs. She's the best in town!!! Thank you for everything!

Amazing service... been with company 20+ years and they always take of me, car insurance, rental…read moreand anything in between....

If I could give these people zero stars, I would... let me explain. Zero customer service skills…read more Miscommunication galore. Employees that just don't give a $#it about you. 9 MONTHS TO STILL BOTCH UP WHAT SHOULD BE A SIMPLE TITLE AND REGISTRATION... I get it, there's a pandemic, but 9 months?!?! And to STILL completely mess it up?!?! Look elsewhere for your title and insurance needs.

I have n o ide who "Pete C." is but I can tell you from years of experience with this agency that…read morethey are the best! Staff is knowledgeable and ready to help with any issue . The owner, Scott, has been helping both myself and most of my family and friends with our auto insurance for years. He is professional and caring and has consistently provided us with the best coverages at the most affordable prices.