We were involved in an accident in May 2025 with our 2023 VW ID.4 EV. The other driver was at fault…read moreand received a citation. As State Farm customers for more than 30 years--with auto, home, and umbrella policies--this was our first major claim. The service we received was extremely disappointing. Rather than acting like a "Good Neighbor," State Farm appeared focused on paying as little as possible. 1. Lack of VW authorized repair shops in the State Farm network State Farm has no VW-authorized body shops within 70 miles of our home. To preserve our vehicle's warranty, repairs had to be performed by a VW-authorized facility, meaning we were forced "out of network." From the beginning, State Farm adjusters worked to minimize payment at every step. In the end, they reimbursed only $7,309 of a $ 13,582 repair bill. 2. Refusal to pay for OEM parts Our VW-authorized shop uses only OEM parts. State Farm refused to cover OEM parts, even when non-OEM alternatives were not viable. This contradicts State Farm's own promise to ensure customer satisfaction regarding the use of OEM, recycled, or non-OEM parts. In our case, they did not uphold that commitment. 3. Dispute over labor rates based on undisclosed data State Farm refused to honor the repair shop's publicly posted labor rates for electrical and body work, claiming they were higher than other shops according to their data base. When asked, State Farm declined to share the comparison data used to make this determination. Only one other VW-authorized repair shop exists within a 70-mile radius, and it charges similar rates. Relying on undisclosed information to deny reasonable charges is unacceptable. 4. Failure to recognize required repair work Because State Farm could not provide a timely inspection, the shop had to remove certain parts to prepare an accurate estimate. They documented every step with videos, photos, and written notes. Despite this detailed evidence, State Farm adjusters claimed unnecessary work had been performed--an assertion clearly contradicted by the documentation. 5. Poor functionality and responsiveness of the State Farm claims portal Both we and the repair facility struggled with the State Farm claims portal. It was difficult to navigate, unresponsive to email messages, and hindered efficient communication throughout the process. 6. Lack of support from the local agent's office The staff at our local agent's office (Mike Potter in Boca Raton) were polite and friendly, but provided no meaningful advocacy. Their response was essentially, "There's nothing we can do." The primary value of a local office is direct support, yet they played no constructive role in resolving our concerns. Hence, they receive the same rating we give State Farm as a whole. 7. Refusal to consider third party estimates To help resolve the dispute, I proposed obtaining a third-party estimate. Both the local office and central claims representatives stated that while I could do so at my own expense, State Farm would not consider third-party estimates. This made any attempt at independent resolution pointless.

Cole was able to provide me with full coverage for my Commercial Auto Insurance and saved me money!…read moreHe was friendly and made the whole experience pleasant. I recommend this location to all of my family and friends!

The best customer service in the insurance industry! Matt gave me options when my old company went…read moreup more than 40% overnight. He patiently emailed me over time checking up on me until I made the move. With his help and one extra shutter I saved over $1,000. I'm now working on an automobile policy with him. I couldn't be happier with the professional and friendly customer service as well as the quotes I've received!

This place is ridiculous. They had initially gotten me a good quote for homeowners insurance, then…read morewhen I got the renewal and received a better quote from another company I called to see why. They said they would look into it, had to speak with a new person as my contact was no longer there or not available, they were vague about it. Never heard back from the person and now I've been on hold and transferred around for 16 minutes! Go somewhere you can actually get ahold of the person you need to talk to!

I always get great service from Ellie Mills State Farm Ins personnel. Today a polite, professional…read moreyoung man named Adam worked late to get something to me that I had left to the last minute. Customer service is the best!

Very pleased with the customer service at this auto insurance agency. They were clear/transparent…read moreabout my coverage options and what I qualified for. The process of calling in and enrolling with them was pleasant and I'm pleased with my current plan. Everyone is so friendly. It's always a pleasure talking to Ruth and Thierry the account manager.

prompt service reasonable rates. would recommend to all my friends and neighbors…read more very polite agent and efficient service.

Its almost impossible to contact any of the agents at this agency by phone - calls seems to go to…read morean answering machine and are never responded to. A call made to this agency on May 20, 2026 at 10:31am is still unanswered as of June11, 2026 . Three calls made on June 11, 2026 were all directed to a recording machine with no call back. The STATE FARM central customer service agent was equally unsuccessful in making contact after 2 attempts.

Very Disappointed especially as I am already a client for my Homeowners Insurance as my former…read moreinsurer retired and I guess Kirstein purchased their book of clients. I was inquiring about car insurance as my renewal was about 5 weeks away. I spoke with Jessica as the owner wasn't available. Eventually she asked me to send her a copy of mine and my wife's drivers license which I did the next morning.......Four weeks later nothing. No return calls to my calls to her, no information at all and not a return call from the owner either......maybe they have just gotten to big!!! Jay Meitchik

I have a home that is not easy to insure- historic home, STR rental in the back, pool. Kirstein…read moreInsurance was able to save me $10,000 from my previous policy. i highly recommend. Always responsive.

Jennifer Werner is an outstanding representative for Levay Mack…read more Insurance. Ms Werner found a better more reasonable Home Owners Insurance company for me after my new roof was installed. I appreciate her for answering all my questions and always returning phone calls.. Thank you, Vicky S.

Great to deal with. Our agent was Maria Sanabria, she was helpful, knowledgeable and fast !…read more Received a great quote and gave them the business. Highly Recommend

I called from NJ for renters insurance and was taking care of in no time! Everyone in this office…read morewas helpful and Alex Parker delivered as he promised! They got an extremely happy customer and I will be using them if/when I move in the future.

Our homeowners insurance was cancelled and after leaving 10 messages he got back to me only to say…read morehe could not help us. Someone told me about Cronin . Alex Parker called meand got our insurance reinstated in 48 hours. He is wonderful and I we are now doing our car insurace with him as well

I am BEYOND appreciative of the team here. I am so busy with work - I have a tendency to let my…read morepersonal life matters slip. I have utilized Ro Rabozzi for nearly a decade now and couldn't be happier. Just the other day - Maria went out of her way to solve a matter that I had no idea even happened. I can't thank them enough for the fantastic customer experience and how much they care.

This is by far the worst insurance agency I have ever dealt with! I just got a bill for $2000 for a…read morecar I have not owned for a year. According to the brain trust I just spoke to... I canceled the insurance but then I "reinstated" it! Really?? I sold the car ages ago. Avoid this agency. They are really the worst ever...