I was in the process of transferring my bank balances to Achieva, went in and spent a good amount…read moreof time speaking to a friendly clerk, but wasn't ready to make the transfer as I was waiting for 1 account to straighten out. Low and behold, I get a letter from Achieva telling me they are sending me to collections. First of all, I never left a dime there initially, and to get the letter.....how repulsive. So went to another. Not a way to establish a relationship with a customer.

I've been a customer for many years. Largo branch has several people with excellent customer…read moreservice skills. Daniel stands out! Thank you

At the beginning of the year, I received a notice in my Val-Pak coupons for $200 cash back on a…read moreWells Fargo Credit Card for spending $500 in the first 3 months. PLUS 0% financing for 12 months! And 2% cash back on every purchase. Well, that was an offer I couldn't refuse. I signed up for the credit card. I spent the $500. I got 200 bucks! The next offer to show up was $400 cash back if you open a checking account and have direct deposits that total over $1000 in the first three months. PLUS $0 cost for the checking account if you direct deposit more than $500 per month. Another offer I couldn't refuse. My old bank used to have a branch right around the corner from my house. They closed it. Now I have to drive several miles to go to the next closest location. Wells Fargo has a bank 1.5 miles away from my house, so switching makes sense. Now there is a little bit of a pain and bother of switching direct deposits and all that other kind of stuff but Marilyn at Wells Fargo made it all easy. $400 is a nice incentive, too!

Wait up more than 15 minutes to be recognized at the drive-in window. It seems as though they are…read moreunderstaffed lately.

The Corkscrew branch in Estero has the best customer service..... It's people are the best!read more

I cannot express my gratitude enough to you and your bank for assisting us in obtaining the PPE…read moreloan. I know if it way not for you, our small company would have never received the funding. You responded within minutes and sometimes seconds to my emails, phone calls and even called me directly if I didn't respond to your emails or a phone call. This is so rare these days and your service was outstanding. I am transferring our business accounts to you. I'm tired of NO service at the big banks. Again, thank you, thank you, thank you to you and your team! YOU ROCK!

Great customer service alway friendly and helpful whenever I have questions!…read moreHighly recommend BayFirst

*adds "getting notary" to list of most challenging things to do during a pandemic*…read more We ended up at this location because it is one of the few banks in the area that are currently offering notary services. Let alone in-person visits. We made the appointment yesterday after calling several branches to find one to take us in. With an appointment set for 3pm we arrived with our witness at 2:55pm. The bank had 1 notary working (who our appointment was with) but it seems he had been caught up with a particularly difficult project. He finally signed our papers around 3:40. The bank is following CDC guidelines well, I felt completely comfortable in that regard. Overall this visit was fine. I just would have appreciated some more straightforwardness as opposed to the annoying corporate "we will service you in a moment" BS. It was very disingenuousness and fairly off-putting. I'm used to Chase Bankers being much more engaging and well, relatable. Glad they are taking notary visits at this time.

Horrible service. They literally lost $50K of mine. It was "floating around and no one, either at…read morethe bank, nor their central banking knew where it was. I was told by the representative at this bank that I shouldn't use on line transfers but to go into the bank or send a check. HELLO?? I later was told the money was sent back to the original financial institution. I called and they had no record of it being sent back. Then, 4 days later, it showed up in my account. I decided to close my account because of the shoddy service. Now, I had $150k in the account. I was told I would get a check. After 2 weeks, I called and was told it takes a while. Then, after 3 weeks, I called the branch again. My calls were not being returned. I decided to call the central number to get the status of my check. Then, I was told the check was is suspension because they had to make a 3-way call with me and the original financial institution to verify that the account I transferred the money from was really mine. I can't believe that!! Okay, so, why didn't someone call me to tell me that? The only way I found out was through my call asking for the status of my check. The rep at the this Chase Branch, did nothing!! In fact, she ghosted me for being concerned that they "lost" my $50k. I later heard of others having dealt with her saying she was so incompetent. How does a bank keep someone like that??

If I could give a "0" Wells Fargo is a definite negative 10…read more My account has been mishandled for months? But they do nothing. They sent 3 mortgage payments out one month, I sent ONE, and they have never explained who or how this happened, but this is just the first one on MANY screw ups this back has had, And Edith from upper mgmt calls, but I miss them, so I have been waiting now on hold for 30 minutes now waiting on her. z

If I could give -3 stars, I would…read more I was a loyal Wells Fargo customer for 25+ years with five personal accounts and a business account. After moving to Illinois, I tried opening a business account online--it failed. I called for help and was told I had to go in-person. So I drove 2 hours to the nearest listed branch, only to find it was just an investment office. They said the nearest full branch is in Chicago--11 hours away. I explained that I have a published book on Amazon and Barnes & Noble, and I need a business account so my customers can pay me. The rep told me to fly back to Florida or drive 28 hours. I'm 69, legally blind, and caring for a 1-year-old. That response was not only useless, it was cruel. On top of that, Wells Fargo closed my unused $11,000 credit card, which had a $0 balance, and slashed my credit score by 100 points for no reason. You've already been fined in the past for opening unauthorized accounts in my name. I still gave you another chance--and again, you delivered nothing but barriers. Wells Fargo Seminole, Florida, has officially lost a loyal customer. You don't help people--you humiliate them. 1 star is too generous.

I've been here before and service was good, only reason for 4 stars is I remember this location…read morebeing open until 5P on weekdays but alas...I was wrong, they close at 4P which makes it hard for us people who work business hours to get there before closing time. Will update the review when I find myself using this location on a Saturday maybe. I can say this...it's right on the corner so if you are coming from US 19 you better get in the right lane quick because of the traffic. It shares an entrance with Fortis College. There are 2 drive- thru ATMs and 1 ATM in the front.

Tracy...she is absolutely wonderful! Tracy is very personable and made me feel comfortable and gave…read moreme honest advice. I was supposed to have a meeting with Mariya but I don't think the appointment I made thru the BOA website notified the location?? So if this is how you make your appointment, be sure to confirm by calling the location of your choice! I really wish they had more private offices since people are sitting and standing around right there and I'm sharing my finances and private information. So that's why I didn't give this location a 5 star rating. If you need any help or have any questions regarding loans or your account, go see Tracy!

I love this bank & the staff. They go out of their way for their customers. Recently a check was…read morecopied and run thru my account fraudulently for almost $2000. Bank OZK caught it that day. They called me, locked account until rest of my checks cleared, opened new account, transferred my $, gave new high quality checks & deposit stamp very quickly. Abbey & staff at this branch are always ready with a smile & provide awesome service. Highly recommend them.

I wouldn't recommend this bank to anyone. They only have lobby hours for less than 7 hours a day…read moreMonday-Friday. They are only open Saturday for 3 hours at one location downtown where it is extremely busy on Saturday and you can't find parking. I bet this is a great place to be an employee however as they always have tons of workers sitting around. They also have discriminated against me and my husband but the details of that are private and hurtful.