Contacted Flower City Glass for new shower doors for my recently completed walk in shower. Eric came out, measured, made me promises re: date of install and quality. Once the order arrived in shop Eric contacted me and set up installation within two days. Guys arrived for the installed and worked non-stop until the job was completed to my satisfaction. The installers then cleaned up, vacuumed up and took away all debris. Please note: This is not a job for the faint of heart, these guys worked their butts off and measured everything 4-5 times to be sure everything was correct before cutting, drilling and installing. These guys are pricey, but you get what you pay for and this is a high quality job, which will look superior for years to come. Respectfully, Paul Clapper, Syracuse, NY read more

The customer service is horrible . I spoke to Alice several times and she was the most unhelpful, unprofessional person that I've encountered in a while. I had to 'pull' information out of her that should have been readily given. Forget about going above and beyond...she didn't even give basic courtesy when addressing my inquiries. Because of Alice's incompetence and " I don't want to be bothered with you" attitude I will never attempt to conduct business with Flower City Glass again. Also, I will surely share my negative experience with my many friends and colleagues. read more

I had them replace the windshield on my truck at my place of work. They were on time, courteous, and did a great job. Safelite Auto wanted to try to fix the hole that was beyond fixing. Flower City got a hold of my insurance company and got an ok to replace the windshield. read more

If I could give a rating of zero stars I would. The company has ZERO customer service and are extremely overpriced. They wanted $50 to come out to look at window which they would not refund and NO other company in Rochester does that. Had they refunded a measly $50 it would have gone a long way of me thinking they were a reputable company but business owners like this just don't get it. I have informed my insurance company of this and they will no longer be referring as well as the many people I am connected with in the home building community. Too bad for them. read more

As a consumer, I feel is best to share my experience with Flower City so others can be aware of any red flags before making the choice to hire this company. The initial contact with the company went smooth. I called and spoke to a sales rep Chris to request a quote for a storefront. I gave him the dimensions, how many doors, sidelights, what type of glass and aluminum frame color. Within one or two days I received a quote for 2400.00 Trying to follow up with the company (staff and owner), and get projects underway is where issues arose. After receiving the quote, I followed up with a call, left a message and an email. Not hearing from Chris for about a week; unlike the general population I had an ace in the hole...my mother had a long time good acquaintance with the owner, Rich. She connected with Rich directly in hopes to discover why there was a lack of contact and correspondence from Chris. Rich personally reassured my mother not to worry, apologized, and he would make sure she was taken care. He also suggested a better cost for the storefront by using residential materials as an option. Soon after, Rich assigned a new sales rep, Mark. Within days Mark came out to our job site to discuss not only the storefront, but also potentially replacing the windows too. He met my mother, they discussed all the details, Mark took measurements and said he would get us a quote. The next few weeks were painstaking...Once again, after a week gone by, not hearing from our "new" sales rep, we attempted to contact Mark. Much like Chris, Mark too has issues returning phones calls, email correspondence and fails to show up to scheduled appointments. When he finally came out a second time to go over the storefront and window options, he acted as if he needed to start from the very beginning. Almost belligerent and disoriented - as if he didn't know what was going on or what he was doing. Stumbling and processing his thoughts very slowly - it was a challenge for him to measure window openings (twice), or manage simple communication. It appeared he had difficulty following simple declarative sentences. It was clearly explained "again" (face to face) what our exact requests were and by showing him detailed drawings. Mark took his notes again, along with our requests and reassured a quote soon. To give him the benefit of the patience...a few days later, he materialized a new quote after four weeks from our initial quote by Chris. Marks' quote was wrong. It was a complete disregard to the original parameters, furthermore the storefront was more expensive at 3500.00. Obvious unclear and the lack of disregard or direction put forth as a precedent from Rich. Mark, manifested odd measurements, confusing alterations, inflated costs and even fabricated a dysfunctional door system for a person to pass thru a two foot wide door. Frustrated with the results and the untimely delay of four weeks, After sifting thru the mental fatigue brought on by Flower city and its employees... we decided to make it much easier by simply going with the original quote from Chris. After discovering and forwarding the original quote from Chris; Mark made excuses saying the original quote was not accurate and did not include doors. But the email had correspondence to Chris and a drawing to verify doors, along with an inquiry for which type of door handles to use. Marks accusation proved false. Someone could say Flower City was caught with its pants around their ankles by attempting to put one over on a consumer; trying to gouge a customer with an inflated business mark up; or moreover...they just don't know what they are doing. Finally, my mother once again called Rich to share and explain where we were at in this whole process; our unexpected and misleading costs; and what our customer service experience was like with Mark. Rich was dismissive and simply said that he was pulling the plug on the project. What is baffling about this business owner; is his action. His company put us thru four weeks of aggravation and he could at the very least offered some options for resolve. Perhaps acknowledge there was an issue with the quote for the storefront; misquoted; or we're not able to meet eye -to-eye on that particular project. He could have suggested, since the windows were set to be ordered, they move on with that separate project to get underway. Instead: No options, No Service, Equals No friend! At this point, the job site was set to contract Flower City to do their work. Presently the entry ways are boarded up with no storefront and no windows. Confident we will find a better and fair competitor soon. Do your research to locate a professional, knowledgeable company. Obviously there is not a guarantee an owner of a company can or will do the right thing to aid a customer or former friend. Dinosaur Entrepreneurs should take a refresher course in customer service. Acquaintances can Stay, Friendships are Forever, Enemies are Forged. read more

During our home renovation several years ago, we had Flower City Glass do the shower glass door for our master bathroom shower. The fit was perfect and installation went smoothly. Even after many years the glass still looks new and there have been no issues after much use. I would highly recommend Flower City Glass for glass shower doors! read more

I hired Flower City Glass twice in the past year to do work on my home. The projects included removal of large glass mirrors covering a living room wall and the other was installation of a frameless glass neo angle shower enclosure. In both cases, working with the residential team was great. Linda, Quiana and Chris provided excellent up front work and answered all my questions. Frank and John did an excellent job on both projects. Very satisfied with all work that was done. They were also less expensive than the other competitive quotes. These folks know glass and I would not hesitate to contract them again in the future. read more

Won't be back again! I needed a new windshield that was not covered by insurance. I called 4 different glass companies to get comparison quotes. I gave them all the correct info and asked for a complete no surprise cost. Flower city had the lowest price. Not by much, but I gave them the job. When I came to pick up my car the price had jumped significantly ?? In fact more than the highest estimate I had received ! Then the song and dance..Well the molding cast more than we thought and it took longer the anticipated...ect. It's up to them to know those things. So much for getting a price ahead of time. Their offer was to pay the bill or they would take the glass back out. read more