UPDATE She made a better bouquet and delivered it instead of giving me a refund. I've added a star because of this. ------------------------------------------------------- DO NOT BUY FLOWERS FROM THIS FLORIST WEBSITE EVER. I ordered a deluxe bouquet (picture for reference) and spent $92 (including tax and delivery). When spending that much money on flowers, I expect the BMW of bouquets, or at least a 2021 Honda Accord, not the 1991 Saturn. 1. The website states a local delivery fee is $7.95 and I was charged $12 for delivery 2 minutes away in the same town. That's what local means, right? 2. The flowers are NOTHING like what I ordered. I could have made a better bouquet going to Shaw's or even my own front yard. 3. When I spoke with the owner she said she was so busy with doing flowers for a funeral that my bouquet didn't get all the flowers. I'm sorry you're business is "thriving" but as a paid customer, the same quality of flower is expected for the living as well. 4. The flowers in the bouquet are not even in the flowers I ordered online. There are clearly 6 different flower varieties and I only got 3. Again, see picture. 5. I was not contacted about any substitutions to the flowers. She said she should have called me. She said the flowers on the site are "California flowers." I'm sensing someone needs to update their website, huh? 6. After multiple attempts to work with the owner, she said she would make a new bouquet. She did, and it's very nice. HOWEVER she wants the other one BACK. Is she going to sell it to someone else? WHAT? She is refusing to drop off the flowers. So basically if you want backyard, heck even front yard flowers, go here read more

Flowers By Lily - What I thought I ordered vs what was delivered. - Florists Near Me - Revere, Massachusetts

I would give zero stars if able. I understand the type of flower will change pending the season but the density of flowers and overall effort put into the arrangement was incredibly disappointing. Save your money. Do not order flowers from here because you will be disappointed. read more

Flowers By Lily - Florists Near Me - Revere, Massachusetts

VERY disappointed. Would never order from them moving forward. Had a friend order what was supposed to be a beautiful bouquet of flowers and the stock photo and what she got in real life was NOTHING like what she ordered (not even the same flowers.) After my friend discussed her concerns with Lily and asked for her money back she told her she would make her a new one BUT wants her flowers back in exchange for the new ones and REFUSES to drop them off until someone is home in order to do so. Flowers By Lily is very unprofessional and from the other reviews below it seems like this is a very reoccurring issue that needs to end. I would NOT recommend Flowers By Lily to anyone. read more

Look at the difference between the deluxe bouquet I ordered my mom and the skimpy, mostly filler (baby breath) bouquet that arrived. Plus the flowers smelled so foul, like rot, that they cannot even be in a room! How does someone get flowers to smell bad? That is a new one! The few roses that were included are already browning and starting to droop (bouquet arrived this afternoon)- awful customer service too. She would not take responsibility at all! Be careful ordering without seeing what she is sending! I won't make that mistake again. PS: By the way- I was just reading below and see that there are some reviews from customers that had experiences similar to mine- but Yelp doesn't have them listed here upfront- you have to click on other reviews not currently recommended. Bad call Yelp! I would have not ordered from here if I had seen those! What is up with that? Ratings are supposed to truly reflect customer experiences. read more

Flowers By Lily - notice the huge disparity- mostly filler, no white roses, already droopy and browning pink roses, and an overall skimpy bouquet. - Florists Near Me - Revere, Massachusetts

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If I could rate this place 0, I would! I can not believe the flowers that were sent to my friend. It was NOTHING like the picture she had seen advertised online. It was suppose to be a warm, loving 'Welcome Home' gift and it looked like something she could've bought at your local convenient store. The OWNER's way of "apologizing" was by making a new batch of flowers in exchange of the first terrible one that was ALREADY GIVEN AS A GIFT. Excuse me? In the middle of a pandemic? Is she going to give them to someone else? I feel so bad for my friend who was trying to do something special for someone and then she gets this in return. She refuses to give money back, she refuses to make the flowers as requested, SHE WANTS AN EXCHANGE?!, and she just lacks empathy. She clearly doesn't care about her customers considering that I am not the 1st, 2nd or 3rd person to experience this mess. read more

I just had to write a review. A really good friend of mine passed away last year. So I was looking for a florist around her area to send to her family during Covid. She not only took my 2 deliveries and hooked me up with a great arrangement but she also went out of her way to deliver the second arrangement also. I'm so grateful. AMAZING-AMAZINGGG customer service & integrity. Thanks!! read more

I ordered flowers today by flowers by Lilly and was so disappointed they were for her 40th anniversary gift and I want it all fall flower theme I I will put the pictures so you can see the difference. Do disappointed I will never order from there again! The fall flower one is the one I ordered and the one next to it is what my sister-in-law got doesn't look anything like it awful! read more

Flowers By Lily - Florists Near Me - Revere, Massachusetts

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I tried to do something nice for my mother's birthday. I bought a bouquet of flowers and was told it may not look the same but when I got it it looked completely different. I understand this virus limits the type of flowers they receive but it looked less full than the picture. The day I got them they already started to drop and die, so I decided to call and see if they can do anything. She basically brushed us off saying she can't do anything now but she will give extra flowers next time. Being rude on the phone made me definitely not want to buy flowers from there again. read more

Flowers By Lily - Dead roses and buds after 2 days - Florists Near Me - Revere, Massachusetts

My boyfriend purchased a dozen roses on Friday March 6 and followed the florists' recommendation to refrigerate them to keep them fresh for my birthday the next day. When he presented them the next morning, they were already dried and wilting. #disappointing. He returned to the florist at 1 pm Saturday to discuss the situation, and the shop was closed despite a sign posted saying they were open on the weekends from 10 am -- 4 pm. read more

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The flowers were great but the fact that they were delivered late in the evening was disappointing.

I ordered flowers to be delivered to my daughters job and was so disappointed in the arrangement. Not only was it not worth what it cost we also ordered a balloon which was never delivered. Poor quality poor customer service will never order again read more

Never one to really leave reviews but had such a bad experience with this place I had to. Posted a picture you can look at. Picture on the left is what I ordered, paid extra for the premium to receive a fuller bundle.. picture on the right is what was delivered. Literally unbelievable. Not one single flower was the same. Picture says it all. Will never be using their services again and highly recommend you save yourself the disappointment. read more

Flowers By Lily - Paid extra for the premium to receive a fuller bundle.. picture on the right is what was delivered. Unbelievable. Picture says it all. - Florists Near Me - Revere, Massachusetts

Very disappointed in the flowers my stepmother received for Mother's Day. As you can see, they are not even close to the flowers ordered. http://tinyurl.com/mg6ohsf Tried many times to talk to a manager or owner after Mother's Day, but there was never anyone there. When I finally got someone to talk to me on Monday, they apologized, but only offered five dollars off my next order. read more

These flowers are amazing! Lily is so sweet, caring and eager to please PLUS she knows her stuff! The flowers are beautiful, not skimpy, and last longer than most places. I would and HAVE recommended her to family and friends. Once you get an arrangement from her, nothing else will do. read more

OMG!!!!!!! Order anything even unseen as I did. Do not hesitate to trust Lily. I could not make a special birthday dinner for my 84yr old Mentor Matriarch of my family. I called her 1 hour prior to have to deliver the most beautiful arrangement Lily promised me it would be and delivery before they left the Antonia's restaurant in Revere on the Blvd. I got a Facebook picture and many calls from family of how gorgeous they were. Thank you so much Lilly for your beautiful honesty and sharp delivery. Sincerely, Margo read more

Just spent a bit of money on flowers and they are absolutely nothing like what I chose. Online pics are one thing-i.know they won't be exact and that's ok. But I picked out a beautiful bouquet in a unique vase and got carnations and baby's breath in a $2 glass vase. Not what I expected and I even upgraded to deluxe. read more

Wonderful experience very nice women great prices too Thank you Tom and Julieta Marshall read more

Absolutely the best service which is rare today! My mom couldn't hear the phone of the door bell and the delivery person went way out of her way to get in touch She called many times and finally got hold of my mom and delivered the flowers. the arrangement was beautiful.. thanks so much,.. very trust worthy indeed! read more

Valentines flowers delivery was awful $70.00 for an assortment of cheap carnations. No roses in arrangement as was promised. Dont go near this place read more

I do not recommend this florist. I had to send flowers to a friend in Revere for a sympathy gift. I live in Newburyport so am not familiar with Revere Floral shops. I searched on line and found "Flowers By Lily" and on her web site I saw a sweet basket with a handle, covered in English Ivy and full of colorful orange and hot pink roses, asters, chrysanthemums and alstroemerias. I paid $52.95 for the arrangement and $9.95 for delivery even though it was down the street. Well when I saw my friend at work she thanked me but she got nothing like what I ordered. She got some roses and carnations in a cheap glass vase. DO NOT USE LILY....SHE MISREPRESENTS HER WORK and is a thief. When my friend went to her shop she would not even make up her mistake with more flowers. LILY IS A CROOK!!!!! Save your money and go somewhere else. Ginny Rizzo Newburyport MA read more

I ordered a particular funeral arrangement from Lily. She had the pictured in front of her while we were discussing it. She told me she was going to put the plants in a ceramic dish . I said that was ok but I specifically asked her about the size dimensions and she told me they would be the same as the picture had. I was so embarrassed when I saw them it was absolutely nothing like I had ordered. When I called to complain all Lily did was argue with me. Absolutely the WORST service I ever received. read more

Lily did my sons flowers for his wedding and they came out beautiful. I recommend Lily for flowers any time.

Place an order called Cotton Candy for my wife on valentine and when it was delivered it wasn't the floral arrangement that I had order. They replace the arrangement with carnations instead. So I called and ask them if maybe the made a mistake. I ask them that it suppose to be white, pink and yellow rose arrangement and maybe they got it wrong. They lady said that they ran out of all of those roses and that she replaced them with more expensive flowers. Carnations!!! She think I dumb enough to believe her. Very frustrated with the lady. She was very stubborn to remedy the situation. The flower look a those $7 bunch that you buy from Stop n Shop. Maybe she bought it from there then charge me 7 times the cost of it. Bait and switch!!! Very disappointed and just wanted to share my experience there. read more

Went above and beyond! Put myself in a bad situation with my woman and they delivered the flowers after hours just for me! I will always use them and recommend them! Amazing people! read more

I ordered flowers from on behalf of my mom for her Aunt's funeral. We called Lily because of her close location to the funeral home and she had said she could make the arrangement we chose off the Teleflora website. When we got to the funeral, we looked for the flowers because none of them looked like what we ordered. I finally spotted a card with the Flower shop name and sure enough it had my mom's sympathy card attached. Not only did the arrangement not look anything like what we ordered, many of the flowers were dead. We couldn't help but notice another arrangement that came from Lily's Flower shop was also half dead with drooping and falling petals. My mother was so upset and called Lily the next day to get a refund or see if she would send the family a proper floral arrangement. Lily denied that the arrangement we took photo's of (with her business name on the card) were the flowers she sent. She did NOTHING to try to make it right. She said "it's not your fault but it's not my fault" what does that even mean, of course it's not our fault?!?! read more

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I called the day before a wake to order a funeral spray shown on the website. I chose this florist because it was near Vertuccio's Funeral Home. Lily didn't have the particular flowers that were in the picture. I explained that whatever she created needed to be a very special arrangement for someone that was 95 and a very sweet and kind woman. She assured me she would deliver a beautiful spray and explained the colors she would use. She told me I would be very happy and not to worry. She also asked if I wanted something written on the attached card and was willing to write our requested sentence expressing our thoughts about the deceased, not just 'with deepest sympathy, the xxx family." Lily spent a good amount of time with me on the phone and I never felt rushed or pressured. When we saw the spray at the funeral home, we were so pleased. It was absolutely gorgeous and we were 100% surprised at how perfectly it captured our vision! Thank you, Lily, for your wonderful work and how kind and helpful you were with our order. You're an expert at your craft and I enjoyed my experience with you!! read more