Unfortunate bait and switch during a difficult time. I ordered The Yellow Trio Basket. The…read moredescription read: "This delightful basket holds a plethora of sunny yellow flowering plants! So sweet, it's no wonder a darling little yellow bird has built its nest inside the basket. Two bright yellow miniature rose plants, plus a yellow kalanchoe and begonia are nestled right beside the little bird and her nest. It's all delivered in a charming round basket. It sends three times the cheer!" This arrangement was chosen as I support local florists and found that this florist offered a basket that honored exactly what the deceased loved; gardening and bird watching. I was shocked and mortified at what was actually delivered. There was never a call from the florist communicating that they did not have any of the items listed and would need to make substitutions. If that had happened I can assure you that a butterfly with a black x of tape across the back, pussy willows and a nose diving dove would never have been requested. Daffodils will never replace roses. When I called the shop thinking there had to have been a mix up- the woman I spoke to was very satisfied with her work, she stood firm behind defiant and all the while a man was screaming in the background. She did offer to send a bouquet of flowers to the recipient, I declined as I am fearful what would have been delivered. At one point they even said they would go pick the arrangement up from a grieving widow- what sort of customer service would even suggest that? You either make it right or you don't. They chose not to by stating what was sent was comparable to what I ordered. Let my $116 order and the photos uploaded help you chose who you order bereavement arrangements from in the future. Very unfortunate to have to experience such horrible customer service especially under the circumstances for which the order was placed. Buyer beware. Update: after my phone call- they added a disclaimer to their website about substitutions. Why order from a florist who now basically states "you get what you get and don't get upset" So very sad. Update part 2 - we recreated the original basket on our own with the help from Michaels and a couple of local florists who were mortified when the saw what has now been dubbed "the do it yourself Easter arrangement" Like if you paid to go to a beginners floral class as Michaels and you chose an item from each station to fit into your $3 basket. There are good people willing to help under sad circumstances. I hope the owner takes this feedback and does better. Bereavement flowers NEVER should have looked like that. Ever.

This local family business has always been the go to florist for any occasion. They now have upped…read moretheir game with a new florist who has worked at Winston florist in and around Boston. This will take the ordinary orders to another sophisticated level- Everything we have gotten has been so great- better than ever. New life for an old faithful shop. Ask for a Leo arrangement and you will not be disappointed!

Michelle is the best. Placed an order today for someone who lost a loved one and Michelle went…read moreabove and beyond to assist me although the information I gave her initially was incorrect. She helped me so much. She went out of her way although they already fulfilled their end of things with our order. She honestly saved the day and I can't thank her enough. Please spend your money here. This is a company that still believes in customer service.

Beautiful flowers for my daughters wedding. We looked at several other florists and the others…read morecouldn't be bothered. I would highly recommend Otto's

I'd like to personally thank Ted Metayer for exceeding my expectations of customer service and…read moredesign for a flower arrangement I requested to create/envisioned. Ted was very responsive and also provided honest feedback and progress along the way of my order/creation. The piece I had requested meant a lot to me for a dear friend that passed recently and I could not attend due to covid related limits on gatherings/funerals. Ted received my note and promised me he put the effort in to his work/arrangement to meet how much this piece meant to be a representation of me and for my dear close friend. Thank you so much as your design was greatly appreciated in your colorful work of Art and what I had wanted for my best/soul friend.

I highly recommend this florist. Needed a sunflower arrangement - they didn't have sunflowers on…read moremy initial call and said they would be in the following week. He graciously gave me the name of 2 other local florists if I needed arrangement sooner. Luckily I waited. The arrangement was stunningly beautiful and made the recipient so happy. Sunflowers in the dead of winter doesn't get better than that. Great value for the arrangement, artistry and delivery. You won't go wrong with this gem of a florist.

When my mother passed away, we received an arrangement someone ordered from Growth. It was so…read moreelegant. So the morning of the memorial I felt I needed one more arrangement- I walked in last minute and they were still able to accommodate me. My experience is they have great customer service.

Spent over $100 on flowers, including tip, and they spelled the recipients name wrong. All they had…read moreto was look at the instructions and the recipient address. Completely careless and it is obvious that they didn't bother to doublecheck their work. Won't be returning here for future orders. Sloppy, unprofessional, and repulsive.

Mary did the flowers for our wedding 34 years ago. Of course, I asked her to do the flowers for my…read moreson and daughter-in-law's rehearsal dinner. She's still doing some stunning arrangements. Two weeks later, they're still holding up beautifully.

Service, Selection and Value a perfect combination for the experience you receive at Florence…read moreVillage Flowers....My go to florist!

Very pleased with such ease of ordering online and the elegance and simplicity of the white flower…read morearrangement they did for a close family friend . Will definitely order fr them again. Thank you.

We use flowers by Webster for my birthday every year, their bouquets are so beautiful and well…read morecrafted. Customer service has been great any time we've needed to talk to them but also utilize the online ordering often. Flowers are expensive, but they're not that much more expensive than anywhere else and I like supporting local florists instead of a large chain.

Twice my husband bought me flowers from CT Flower Shop and both times the flowers were nearly dead…read morewithin 24 hours. The first time I didn't say anything because I didn't want my husband to feel bad. This time, for Mother's Day, when the flowers were a wilted mess within 24 hours I decided to write to the shop and send photos to give them an opportunity to make it right with a refund or replacement, particularly since my husband spent over $180 to have this arrangement delivered. (By the way, the arrangement is appallingly overpriced at $144 and my husband prepaid a hefty delivery fee and an additional very large tip of $20). Although she has promised to send another arrangement today to replace it, she had the audacity to say next time I should follow the instructions and give it water because she claimed there was no water in that vase when in fact it was 3/4 full of water still. The photos provided in my email were close-ups of the wilted flowers and didn't show the vase. I couldn't believe how insulting her response was, trying to deflect blame on the customer. I sent her a response with an additional photo of the full vase of water.... did she think a bouquet of flowers was going to drink nearly half-gallon of water in 12 hours since delivery????? We regularly give businesses second chances, often more, but when a business blames the customer without evidence/justification that's a deal breaker for me. I told my husband just now that he should never use that florist again. I'd rather have no flowers than get poor quality, overpriced flowers from a place that would insult customers like this. Follow up -- in a subsequent email response to me when I had told her that I didn't appreciate her insulting comment, she accused me of refilling the vase after the fact and claimed that my original photo proves it, and refers to me as "triggered". I've added a photo of this communication. And, the first two photos I had attached to this review are what I had sent her (not the one focused on the vase which I sent her after she insulted me). I'm adding to this review a duplicate of the one photo I had sent her and I've added a notation pointing to the water line in that photo - the photo she's claiming shows there's no water. Can you imagine an arrangement drinking over half a gallon of water within like 18 hours LOL. Her behavior in this situation is appalling. 5/13 @ 12:37pm ET: Adding my response to the florist's comment below: She has been repeatedly rude. After making crazy accusations and calling me triggered in email, I told her to not bother sending a new arrangement and instead to send my husband a refund. She was given the opportunity to make it right with my outreach and she chose to be incredibly rude and insulting and direct blame at me rather than just graciously taking accountability like a professional would. After her repeated insults I decided I prefer to not have her come to my house at this point. I've never had to write a bad florist review in all the years my wonderful husband has had flowers sent to me at least 3x/year...till this terrible encounter with this rude woman.

Everything is expensive these days but it was worth the smile and joy that it brought to a good…read morefriend.

Beautiful job on a floral arrangement for a funeral. The colors were what we requested and the…read moreflowers were healthy . I would not hesitate to call them again.

I used this florist due to being close to the recipient. I live out of state, so I relied on Yelp…read moreto pick a florist in CT. I had an absolutely awful experience with this florist. I ordered off of THEIR website (not a third party, like Teleflora etc.) On their website I saw a beautiful ficus tree, which I ordered as a sympathy gift for a family member who lost their mother. "Same day delivery" was available, which I chose. My order was completed by 11:30 am, with confirmation of a delivery by "end of day." Their website stated they closed at 5pm. At 4:56 pm I received a voicemail from the owner, Erin, stating that the ficus tree wasn't available, and she couldn't deliver it until Tuesday. I ordered on a Thursday for SAME DAY DELIVERY, so this would mean FIVE DAYS LATER, they would receive their sympathy tree. The voicemail I received did not at any point express an apology or convey any type of remorse for the situation. I wish I could attach the voicemail here, as it was just unbelievable how callous it was. I called back, but they were closed. I called the following morning and spoke with Erin, the new owner. She just restated the same thing she said in the voicemail, again not acknowledging any regret on her part. I asked her why it was that she called 4 minutes before they closed to tell me it couldn't be delivered. She snapped "I have strep throat, I had just come in." I said "you didn't even offer an apology!" She sarcastically says to me "Oh, I'm soooo sorry." I asked if she thought it was ok that a same day delivery would be delivered 5 days later. She replied with, "how is Thurs-Tues 5 days?" I mean...did she have strep in her brain? Because that's 5 days! When I pointed out her being wrong, she then told me she didn't appreciate my sarcasm (I wish I was kidding). If this woman hadn't already charged my credit card, I would have simply hung up. There is so much more that transpired, but this review is already too long. Basically she told me she is very sick with her sore throat, the nursery is an hour away, she's a business owner for 25 years, blah blah blah. She said "What is it you want Ma'am?" I said "if the tree can't be delivered until 5 days, I think you should contact the recipient & apologize for the delay, as well as send a SMALL arrangement for the error." She immediately refused and said I was being completely unreasonable, and she "wasn't going to absorb a cost due to a plant not being available when I want it." Yes...she really said that. So now I had enough and demanded my credit card be credited back immediately. She said it would take 5-7 days. I went nutso at this point and told her it better be credited by the morning. She had the audacity to tell me "that's not how life works." I honestly thought I was gonna have a stroke at this point, as my blood pressure was boiling. Well...the credit was there the next day, so I guess that is how life works. Sorry this is so long, but I had a lot of venting to do. Reminder that this was a sympathy gift for a close family member, I didn't need this grief during that time. Stay far away... I ended the call with "I'm going to Yelp the @*#! out of you." She said "Have fun with that." I did Erin...I did.