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    Miami, FL

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    Quest Diagnostics - Very crowded waiting area

    Quest Diagnostics

    2.9(52 reviews)
    2.5 mi

    I had a very disappointing experience at this Quest Diagnostics location during a pre-employment…read moredrug screening. The lab technician who attended me was extremely rude, impatient, and unprofessional from the moment I arrived. While I understand that a physical ID is required, the way he communicated this was unnecessarily hostile and dismissive. When I returned with my ID, he abruptly asked me for a barcode without any explanation. When I said I didn't know what he meant, he became visibly irritated, took my phone and started going through my email himself... Then he steps out speaking negatively in Spanish, apparently assuming I wouldn't understand. That behavior was incredibly disrespectful and unprofessional. When it was time to do the urine test, I wasn't able to pee the EXACT amount of mL of urine he needed and proceeded to tell me that its not enough very rudely again and dumps it all out in the toilet...mind you he is doing all this with the bathroom door open and there are other patients looking in and other employees just staring. At this point I have already been in there for an hour going back and forth with this man. He tells me drink water and wait until i have to pee again, what he wasn't understanding is that I made this appointment at a specific time because I had another appointment to get to, so unfortunately I had to leave and he "invalidated" my test due to refusal??? I did not refuse to take the test, it was just not enough pee for him He also was not wearing a name badge like the other employees, so I was unable to identify him afterward. Lastly, I observed him repeatedly lifting his lab coat sleeve to look at what appeared to be a tattoo with his computer login information while trying to access the system, which did not inspire confidence and it makes you question the type of people working here Overall, this was one of the worst customer service experiences I've had. Patients deserve to be treated with respect and professionalism, and I hope management addresses these issues.

    I highly recommend making a reservation online, to avoid a long wait inside the crowded lobby. On…read moremy last visit all 25 or so seats were filled and a bunch of people were standing there. Their check in process is pretty good. A few hours before my check in time, I received a text message and I followed the link to virtually check in. If you are inside the lobby there is a big screen, displaying your position in the queue. It goes by appointment time rather than check in time, so if you arrive way early, all you see is people arriving after you but with an earlier appointment being slotted ahead of you. Therefore, there's no point in arriving much earlier than the appointed time. The screen also tells you how many clients they are seeing at the moment and how many people have checked in. Then, when I am near the top of the line, I receive another message telling me to get into the lobby (should I be waiting in the car or elsewhere nearby) to be ready when they call my name. A lot of transparency there instead of just sitting and waiting with no clue when your turn is. So... the reason for the two stars: my arm was all bruised up after the drawing of blood. It was a bit greenish and bruised immediately after, and then by the next day this big bruise developed. Definitely the worse blood test I ever had!!

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    Quest Diagnostics - Screen display good info

    Screen display good info

    Quest Diagnostics - My arm all bruised the day after drawing blood

    My arm all bruised the day after drawing blood

    Quest Diagnostics

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    Baptist Health Diagnostic Imaging | Country Walk - Baptist Diagnostic Center

    Baptist Health Diagnostic Imaging | Country Walk

    4.0(5 reviews)
    2.0 mi

    Two different occasions.. same horrible experience.. 1st day MRI.. phlebotomist insisting on…read morewanting to put the iv in my hand.. proceeds to say. You need to make it easy for people.. I said no.. my veins on both arms are very much able to be seen.. proceeds to pinch me..can't find the vein.. moves the needle around to the point that I couldn't fully open my arm.. why is she taking out anyone's blood!? 2nd day.. ultra sound... made the trip over there..which is far from my home.. only to be told that it was cancelled.. they call you 60x for the copay.. but they can't call you to let you know it's cancelled!! Horrible service.. no quality care... no empathy.. Baptist has quickly deteriorated.. it's no wonder the majority of the doctors and nurses leave a lot to be desired.. avoid this hospital and its diagnostic centers at all cost

    I had an excellent experience at this radiology center. From the moment I walked in, I felt…read morewelcomed, respected, and truly cared for. The staff provided outstanding personalized attention, making sure I was comfortable, informed, and at ease throughout the entire process. I would especially like to thank Kristin and Lisbeth for their kindness, professionalism, and warm attitude. They went above and beyond to help me, answered all my questions, and made what could have been a stressful visit feel calm and smooth. Their compassion and dedication truly made a difference. The center is clean, well organized, and very efficient. Everything was done in a timely and professional manner, and I never felt rushed. I highly recommend this radiology center to anyone looking for high-quality service with a personal touch. Thank you again, Kristin and Lisbeth, for such wonderful care!

    Photos
    Baptist Health Diagnostic Imaging | Country Walk
    Baptist Health Diagnostic Imaging | Country Walk - Waiting area is nicely decorated

    Waiting area is nicely decorated

    Baptist Health Diagnostic Imaging | Country Walk - Front of establishment

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    Front of establishment

    Fluless - laboratorytesting - Updated September 2026

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