TOURIST TRAP: Predatory Pricing, Deceptive Photography Scam, and Serious Cybersecurity Risk…read more I am leaving this review to warn other tourists. We passed through this marina to board a yacht charter booked through our hotel. The YachtLife boat and crew were excellent. This review is entirely about the Jetpack Adventures marina operation. USD Cash Only or You Pay More We were quoted $250 USD for dock and transportation fees ($130 + $120), payable at the marina. When I went to pay, the cashier made clear that $250 was only available as a price if I paid in exact USD cash. Every other option cost more. Paying in physical pesos was not accepted at the real exchange rate. Paying by card meant he would only charge in pesos using his own inflated exchange rate, not the actual market rate. The real rate at the time was approximately 17.6 pesos per dollar, meaning $250 should have been about 4,400 pesos. He quoted over 5,200 pesos. My card settled at $306.64, which is $56.64 more than the quoted price, with zero transparency and zero recourse. Because our yacht charter was non-refundable within 24 hours, we had no choice but to pay whatever he demanded. That is not a coincidence. That is a deliberate trap. Photography Scam, Same Payment Scheme A man behind the same counter will approach you before departure and say he is "your photographer for today's adventure." He shows photos implying he accompanies guests on the water throughout the day. He does not board the boat. He takes a few photos from the dock as you leave and flies a drone for roughly the first and last two minutes of your trip, then delivers raw unedited files. My father-in-law paid $100 upfront with no refunds for eight nearly identical dock photos and two short drone clips. The same payment scheme applies: USD cash is the only way to pay the quoted price. Any other form of payment goes through the same cashier at the same inflated peso rate. CYBERSECURITY WARNING: Do Not Plug In When we returned, the photographer attempted to transfer photos by plugging an unknown USB device directly into a guest's personal phone. Do not allow this under any circumstances. USB-based attacks can silently install malware, steal personal data, and enable identity fraud in seconds, with no technical knowledge required on the victim's part. We refused. Most tourists would have no idea this is dangerous. Whether intentional or careless, the potential consequences are devastating. Accept photo transfers only via AirDrop, QR code, cloud link, or email. Never a stranger's USB device. YachtLife's crew and boat were genuinely excellent. This marina operation was predatory, deceptive, and potentially dangerous. Go in with your eyes open.

Stayed at Hilton All-Inclusive for a week. Adolfo at Jetpack is a character, we LOVE this guy!!! He…read moreorganized our two excursions which I'll be reviewing here. 1. Snorkeling excursion at National Reef Park at Puerto Morelos - this is a short 10-15 min boat ride from the resort. The boat may pick up a few other snorkelers along the way. You get about an hour of snorkeling and the boat crew will jump in and take underwater video and photos for purchase if you would like. This was a great short excursion and got some beautiful fish and coral. 2. Isla Mujeres excursion - this is pretty much an all day event it was pretty much the highlight of our vacation despite the touristy connotation of an Isla Mujeres excursion. Adolfo gave us the hard sell on this excursion and he was right to do so, it was definitely worth it! Transport, drinks, and lunch were included (~$150/adult). We left the resort at 7:25am. Picked up some passengers on the way to the marina. We left the marina about 9am. There was a total of 10 passengers in a boat that hold up to 24 or so, it felt like almost a private yacht. We didn't expect to get the party started so early but there's nothing better than listening to dance music on a yacht with cocktail in hand gliding across the beautiful bay to Isla Mujeres! The crew kept the great music and drinks flowing and we kept the party rocking! Lol. We saw sea turtles!!! And stopped along the way at a small shipwreck and we're allowed to snorkel for a bit (got a little crowded with snorkelers because this seemed to be a popular spot to explore). Later, did a quick tour up and down the island and then docked for a couple hours at a seaside restaurant with access to buffet style lunch, beach pool, and swim up bar. You get an hour to eat and an hour to swim, drink or both (watch out at the bar, your drinks are included at the buffet but not the bar, beers were around ~$6 and a bartender threw away my partner's beer, without asking, before they had finished it so we didn't buy anymore). Swimming was nice the beach had kayaks etc that could be used but the water was full of sea grass so not great just ok. After lunch and swimming we got back on the boat, more drinks, music and dancing - we anchored at the north beach. This is where the archetypical Isla Mujeres image come from. Literally crystal clear super calm water at roughly 5' depth with white silky smooth sand. We swam here for about an hour diving off the back deck of the boat and having the time of our lives. The ride back to the marina was nice and fast, lasted about 30-minutes. What happened next was both a let down and a welcome surprise. After saying goodbye to our wonderful crew we found out or transport back to the resort was severely delayed. We ended up going to the marina restaurant for restroom, drinks, snacks and to wait. We were told the transport would be about 20-30minutes. Almost 1.5 hours later we left the marina back to the resort. We lost our dinner reservation because of the tardiness of the transport which was pretty disappointing. However, the marina restaurant had the most talented singer and guitar duo that magically entranced us with their music and we weren't as grumpy or upset at the situation by the time we left lol. Overall everything we did was Jetpack that Adolfo arranged for us was a great experience. I would've given a 4 star rating for the transport mishap but we were actually pleased to experience the entertainment at the marina restaurant.

We went on a catamaran trip to Isla Mujeres that we signed up for at our hotel. The communication…read morewas poor from the beginning. They were 15+ min late picking us up only to wait for 1+ hours at the dock for the catamaran. It was advertised as a catamaran, snorkel, island adventure, and then an exclusive beach club. Snorkeling was amazing but equipment was cheap and not enough time to do it. The "exclusive" beach club was not nice at all. Food was mediocre at best and felt like we were eating at a mess hall. Basically this was a booze cruise, which is great for some, but it was not sold to us as such and it was a totally disappointing experience. It felt like a floating frat party with cheap alcohol and workers pouring tequila down teenagers throats.

Muy decepcionada con el servicio al cliente de Erika. Estuve esperando en línea casi 40 minutos…read moremientras ella me ignoraba por completo para atender a una familia de cuatro personas que llegó a un lado de su escritorio hablando español. No sé si los conocía personalmente o cuál era la situación, pero yo ya estaba formada y me pareció muy injusto y poco profesional. Cuando le pregunté de manera educada si me podían atender primero porque yo ya estaba esperando en la fila, respondió con una actitud grosera en lugar de manejar la situación profesionalmente. Después de finalmente entregarnos las pulseras, ni siquiera nos explicó a dónde teníamos que ir. En general, fue una experiencia frustrante, desorganizada y muy poco profesional.

This place came highly recommended on social media of moms who have littles in swim diapers. We…read moredidn't book an excursion through the cruise line but found a great option right at the pier before reaching the Cozumel sign. A gentleman had a booth for Playa Mia. You can purchase the $15 day pass to access the beach. There was another package that included food, but it seemed unnecessary since we didn't plan on staying too long. My goal was getting a spot where the kids can play with sand. The weather had been iffy too. It was raining on the taxi ride there, but thankfully it let up by the time we walked to the beach area. Once we arrived, we did have to pay $6 for an umbrella to use with our beach chairs. The umbrella kept closing so we had to get somebody to keep opening it back up. Finally, they told us they had to close the beach umbrellas for 30 minutes due to the wind that was coming. That was my sign to leave since it had already poured on our way there. The bathrooms are located to the left of the open buffet area. They have a feet washing area in front of the bathroom. There are two entrances. The left is for the toilets and the right is for the showers. Inside the shower area they have the baby change table. The beach area itself was clean and well maintained. Once you get there, keep going all the way inside. There were will be stores and excursions you can purchase. The ticket area to show you paid and to get your wristband will be on the left. We purchased a sand bucket that came with a toy from a store there for $10. They offer fun inflatables in the water for the older kids and banana boat rides. We apparently had a server who was helping our area. The gentleman who served us was friendly and attentive. My little one was thrilled to have chicken wings. We asked for the sauce on the side and the wings were crispy. We also tried the fajitas and they were pretty good. The salsa had a nice kick. I would definitely skip on the bean and cheese nachos! Overall, it was a great, affordable way to enjoy some time at the beach without committing to a full day excursion. I'd recommend this for anyone looking for a low-key, budget-friendly beach day with the kids.

I want to caveat this review straight away - we visited on a pretty quiet day. We came in on a…read moreDisney cruise and I checked before booking and only 1 other cruise ship was in port on the day we visited and that ship was a more adult oriented cruise line. Because of that I was fairly confident Playa Mia would not be overly full and I turned out to be correct. After doing some research before going there are other offerings that are better for pure adult visitors and Playa Mia strikes a good middle ground for everyone. We picked this beach park because it was the only one that didn't nickel-and-dime you on every little add-on: for example the obstacle course/water park is included with the all-inclusive package we bought. As I mentioned, we did get the all-inclusive package including travel. Some of the other guests were not on all-inclusive visit and most opted for their own travel. Having already been once, next time I may handle travel myself as I am an experienced traveler and the taxi's were very friendly, however with a young one in tow I must say the friendliness and helpfulness of the people who met us and arranged our travel in both directions was amazing and I absolutely do not regret paying a little extra for the included travel. Ultimately they did just put us in a taxi that they paid for but they met us super close to the boat exit and walked us all the way to the taxi stand and dealt with telling him where to go, etc. That was nice while we dealt with our hyped up kids in a new environment. I can't speak to the non all-inclusive experience but if you don't plan to drink a lot (including water/soft drinks for the kids) I think it can be a bargain. However, with the full package we bought, the only thing I ended up paying for was a deposit on the towels that we ultimately got back. I did tip our server (Alberto was awesome) decently well because of how much work he did during the almost full day we were there - so tipping is an additional expense that happens in any kind of place like this. One note, I did go for the top level all-inclusive package and with that the adults got a Tequila tasting and the kids got a chocolate tasting. Obviously the intent of these is to sell some goods but don't skip out on these if you get them - both tastings were delicious and even though we never buy anything at these things, in retrospect we still wish we had picked up some coffee Tequila. Because the day we visited wasn't super crowded, we had such a great time. The facilities are on the older side and the landscaping isn't perfectly manicured but it's on a beautiful beach and there was at least a little something for everyone: from 5 years old to 40. If it were considerably busier, that might pose an issue but they have a lot of room for people to spread out so except for the buffet being busy, I think it would take a lot of people for it to ruin your day.

The sunrise paddleboard tour was a wonderful experience! Watching the sun come up over the water…read morewas so beautiful. Instructors were very nice. To note: this isn't a proper "tour", no structured stops or talking points, I'd categorize it as more of an outing. Completely worth it, will be going again!

Aloha Paddle club is the real deal, this is a team of true waterman led by the owner Sander. They…read moreknow the local breaks and have a great surf class with personalized attention which makes a massive difference. From my experience, they are #1 in the Riviera Maya

This is my second time to Jet Ski Cancun in a year. From booking online last minute to the check…read morein, to the time spent, to the experience they provide - I highly recommend the experience. From starters, you can book online and pay with Paypal for your time slot. Once you arrive, you will check in and have to pay the dock fee and sign some waivers. After 5 minutes, you are good to go. We booked an hour on the water and the Seadoo's they have are super fast. I was able to top around 62 km/h before I felt unsure about myself haha. They let you do your own thing for your time slot and are there to watch you in case you need help. My favorite guide I got both times was Alexis. Alexis is super easy going and funny and speaks really good English in case you need help. Once back at the dock, the team showed us drone footage and pictures they bought. I ended up buying the corona bottles souvenirs because they are awesome and fun. I would go everytime I'm in Cancun. Thanks Alexis and Eric and team. -

I don't like leaving a negative review as this one, but unfortunately, our first experience in Jet…read moreSki Cancun was disappointing. We rented two jet skis for one hour, with the clear understanding that each jet ski would be shared between two couples -- 30 minutes per couple, for a total of eight riders. This arrangement was explained in detail beforehand and the staffer agreed. However, the staffer unilaterally changed the plan and allowed only four guests to use the jet skis initially, disregarding what was previously agreed upon. When I pointed this out, the staff member reluctantly agreed to honor our original arrangement and suggested that they riders changed the agreement (false) but by then, we had already lost valuable time due to his misunderstanding. On top of that, our group spent 15 minutes completing paperwork, which delayed the actual start time to 4:15 PM, we arrived at 3:20 pm with enough time, even though the session was scheduled from 4:00 to 5:00 PM. Despite this delay being on their end, they did not extend our session to make up for the lost time. When I brought up the issue, the staff member was extremely rude, dismissive, and took no responsibility, instead blaming others for the confusion. The lack of professionalism and poor customer service left a very negative impression. This occurred on May 24, 2025 and unfortunately I didn't get the staffers name but he was small thin in stature male who was very rude and condescending. Who did not offer and apology nor any type of acknowledgment. My recommendation is look other places before booking here.

we went snorkeling on 11/21, 4 adults and 3 kids (ages 7, 7, and 11). It was our son's first time,…read moreand everything went great! The crew - Rosa, Moises, and Miguel, - were fantastic! They were nice, helpful, and knowledgable. The water was a little choppy (not their fault), but we still managed to have a great experience. We saw the underwater scuplutres, the shipwreck, fish, turtles, and an eagle sting-ray. The underwater photos and videos are worth purchasing at the end - thank you for a great experience! Fuimos a bucear el 21/11, 4 adultos y 3 niños (de 7, 7 y 11 años). ¡Era la primera vez de nuestro hijo y todo salió genial! ¡El equipo, Rosa, Moisés y Miguel, fue fantástico! Fueron amables, serviciales y conocedores. El agua estaba un poco agitada (no es su culpa), pero aún así logramos tener una gran experiencia. Vimos las esculturas submarinas, el naufragio, peces, tortugas y una raya águila. Vale la pena comprar las fotos y videos submarinos al final. ¡Gracias por una gran experiencia!

We purchased a catamaran that included snorkeling and 3 hour stop on Isla Mujeres through our…read moreresort, The Fives Beach Hotel and Residences. We got onto a boat with a large group of others. We received flippers and were given instructions on the length of the snorkeling. We snorkeled for about 30 minutes. The fish were so pretty and there are statues underwater to look for. We weren't given any details about the types of fish or what to expect to see. When we got back to the boat, we received lots of drinks, tequila for days, and a middle school type lunch(Romain lettuce, pasta salad, a turkey sandwich). The lunch was disappointing and should be changed. They give you 3 hours to do whatever on the island and we definitely enjoyed that time. The beach is stunning but was very overcrowded because we went on a Saturday. The music and the crew were the best of this trip. The guys were so nice and full of life. I would recommend this trip to others for a great experience.