It honestly was not as big of a wow factor as I had hoped…read more... Our tour guide for the cave was subpar at best! He did a very bad job at sharing the ecological (and anthropological) history of the area He did a bad job answering questions... We were rushed through the cave ........ It is a beautiful cave though, especially the part where you walk over the water over the bridge ((but definitely should not be a top 10 National Geographic cave walk!!!..?!!! I have seen much cooler caves!...) The animal park is very fun. They take nice care of the animals and they actually have a great variety. My two-year-old had a great time with the animals. The cenote Was ***extremely busy !...... full of loud obnoxious tour groups who completely ruined the whole vibe There are catfish in the water that do not bite The cenote is small. The water is crystal clear! It is very fun to explore! Bring a mouth piece for the snorkel, as they do not provide those (the thing that enables you to breathe while you are under water) The water is FREEZING cold Even colder than they advertise There are no wet suits We went Thursday at 1 pm for the cave, and 3pm for the cenote, so I was not expecting it to be busy..... The cenote is 10 minutes away from the cave ( you have to drive there) Aktun Chen is about 20 minutes down a dirt road- once you exit the highway, there are signs saying you are heading the right way to the cave/cenote, but I kept doubting myself.. as the dirt road feels very remote Glad I went, but honestly would not go back again... PS- they say no sunscreen to protect the cenote, but allow bug repellent lololol -- do you know how much more toxic bug repellent is than sunscreen?? Hire better staff, and I will feel inclined to give a better review It felt like a cattle corral ..... did not feel genuinely cared for ((or that the staff genuinely cares for the environment!..!.!.!)

We signed up for the combo package which included ziplining, then a cave tour and then the cenote…read more The whole family unanimously agreed Aktun Chen was the highlight of our 1 week trip to Mexico. The ziplining was 10 ziplines, and the tour guides were fun and allow you to go upside down or 2 people at once on some of them. Make sure to bring money to tip the tour guides! The cave tour was the weakest section but I admit I did learn a bunch of interesting geological sorts of stuff. The cave actually gets a bit muggy and so the cenote was a great way to finish the day and cool off. They have you do a very brief "tour" in the cenote and then we were given about 30 min of free, unsupervised play time there. The water is clear, cool, clean and you adjust very quickly to the temperature. The lighting and colors were MAGICAL and the kids loved swimming amongst catfish. Water shoes were perfect for the whole day. You get a locker at each site. Towels and change of clothes are handy at the end of the day- don't forget those! And keep in mind that getting to the front entrance of Aktun Chen is not the same as getting to the actual reception area - it's ~ 3.5 km down a windy dirt road. Something to consider if you get motion sick easily, or something to consider if you rent a tiny car that might have difficulty on dirt roads.

IMO I do not recommend for small children. Fernando and Fernanda (not sure if they were messing…read morewith us with their names) were our guides. They were wonderful! We didn't go crazy fast but it was fun and dirty. Recommendations- expect to get dirty, buy bandana, they provided goggles. Wear clothes you don't care if they get dirty. Wear your bathing suit. Pack your towels in a closed bag. Wear socks and sneakers, pack water shoes for the walk to the cenote is over tree roots and rocks. We would recommend this for those who like this activity. We did the 11:30-2:30 trip. The cenote was chilly yet refreshing.

What a great time! We were picked up promptly at our hotel and driven to the "ranch" where we're…read morewere offered bandanas and goggles and given a lesson on driving the buggy. (It's pronounced Boogie) Don't pass up on the bandanas or goggles. It's dusty, muddy. You will thank me. Chris and Carlos were awesome guides. We drove maybe 15-20 minutes along bumpy dirt roads, peppered with mud puddles, which my driver HAD to maximize with each splash through. The cenotes were amazing. Crystal water, perfect for swimming and diving. Our knowledgeable guides gave us an informative history lesson on the cave system and some Mayan artifacts. We spent 30 minutes there before heading back. Once we got back to our starting point, we were offered showers and a snack. So yea, I suggest you get with these guys for a 3 hour tour.

Book this tour!! I went with my husband and we both cannot stop raving about this excursion. We…read morewere debating between this, and xplor- very happy with our decision. Transportation was right on time, no transfer to another bus, or another stop, or (like other excursions we've been on). Also it took less than an hour from the hotel zone. The guys working at Selvatica went above and beyond. What a nice group of people working. Every single person working was non stop going, and still were so happy and nice. They made us feel comfortable, and made our day so enjoyable. It is a guided, organized experience so you're guaranteed to do everything that you signed up for. Barely any wait, and you're basically with the same group the whole time. The light 'snack', is a turkey sandwich, and then you get lunch (tacos/fajitas) at the end. There's a very cool bar, the place itself is picture worthy, you feel like you're in a tree house! Highly recommend doing this. There are lockers there, but can't bring phones on most of the activities. There are photographers (hanging from zip lines!), and photos for purchase at the end. $100, however they came with nearly 150 photos, worth the purchase. Recommend - wearing comfy clothes, bring a swim suit, and if you have crocs id wear those.

we had such a great day from start to finish with everyone but mainly Chino. He was the best with…read moreguiding us through the day. thank you for making our experience one of the best ones! highly recommend asking for him!!

Great day tell with Oliver as our guide. He's very friendly & knowledgeable. E we hit Tulum ruins…read morewhere he explained Mayan history. We were advised to leave at 8 by Adolofo who sold us the trip. Tulum ruins were empty when we arrived. By the time we left it was getting packed with large tour buses. Next into to cenote for some snorkeling is cool, refreshing fresh water caves. Everyone wears life vests so it is very safe. Again Oliver explained history of cenote use by the Mayan people and how they believe they were formed. In way back to Playa del Carmen, we hit Tropi Taco. Food was muy delicioso as was the choice of juego. Lunch was included in the price as was beer, water, & Gatorade on ice in the van. Overall, great trip with a great guide Oliver

My husband and I stayed at playa del Carmen and wanted to do some exploring in the Tulum area…read more There's plenty of taxis waiting to take you out but it's hard to find one coming back so we inquired with this company about a package that would take take us out to the Mayan ruins and to a cenote. The price sounded fair and we booked for 2. Adolfo helped us and we informed him we wanted something mellow because I am pregnant. Some of the perks he promised were water, buffet lunch, umbrellas for shade and extra precautions because of my condition. He asked us to meet him outside the booking office the next morning at 11:30am so he could walk us to our driver that would be around the block. He wasn't there, not a problem someone else walked us over. On average the trip was suppose to be 11:30-6pm I believe. Our driver was horrible. Keep in mind we are both Mexican, live in LA and have experienced Tijuana drivers so we are used to wild driving. This was completely unsafe and on a different level. It's about an hour drive. We were in a van with a family from Canada and one of the little kids threw up because of how fast this guy was going. I saw the cooler in the van but no one was offered water. We got to the ruins and we were handed off to our tour guide. We were led to the bathroom and an expensive gift shop were everything is ridiculously overpriced. We bought water here. It was scorching hot no offer of the promised umbrellas. The guide was rushing through and said to follow him and we would have time in the end to go back into the ruins to look around and take pictures if we wanted. We were asked to meet him at 3 for pick up. Although we were all done looking by 2. The Canadian family was probably down at 1 because they wore sandals and it was too hot for them. Wish they would tell you bring walking shoes, hats and umbrellas as there is little to no shade. A lot of wAsted time here waiting. Same driver picked us up and took us to the cenote. The drive in is long, unpaved and extremely bumpy. I was super worried for my belly and in pain. This guy was driving in extremely fast. I told my husband to say something about his driving and he seemed bothered. First he said someone else would be picking us up and that we should let the driver know ahead of time. Mind you our registration form indicated I was pregnant and to be cautious. Also pregnant or not that was just terrible driving. We got to the cenote and were rushed to change. We had time for a quick dip and given some information and then quickly led out. I was so disappointed we didn't spent more than 10 minutes there before being rushed out. No time for pictures or even a little swimming. The changing rooms are poor. The barely there curtain does not offer privacy and you pretty much have to be okay with being being exposed because the wind will blow it away. We changed and stood around like idiots not knowing where to go. Finally, someone informed us we'd get picked up to eat lunch. We were driven to a different part of the park probably around 4:30 and their idea of a buffet is rice, beans and 2 tiny taquitos. It was delicious but definitely not a buffet or enough food. This was a super late lunch and I would have bought food at the ruins had I known. Thankfully our other 2 drivers were caring and mindful. We had Samuel who was super friendly and caring. He's the reason why I'm not leaving 2 stars. It's not good when you're hoping not to get stuck with unprofessional people. All drivers need to be safe. Tour at the ruins need improvement. Time at cenote needs to be extended and they need better communication with clients. Lastly, they need to honor what they are promising when they sell you a package. They are a company with many staff members so adequate training for all is key. I would try a different company if I return.

Was looking for a quiet/peaceful cenote without all the zip lines, ATVs etc and this one was…read moreperfect! Recommend bringing a mask+snorkel if you have one, lots of fish and things to see underwater inside.

Stunning and intense cenote, one of the best. There was so much to explore, a place to jump into a…read moresunny open part of the cenote, and many portions of the cave/cenote to swim through. There were bats living on the ceiling that were adorable and didn't bother the tourists, and there were picnic tables outside to eat your lunch in the sun before or after your visit. The main thing they did not have was a locker system. I recommend bringing a lockbox or some way to store your care keys securely so you don't have to just stash them in a bush somewhere.

Book directly!! Use Whattsapp to call them +52 984 132 0882 ask to be picked up at the meeting…read morepoint COCO BONGO in Playa del Carmen. Bring: Swim shorts, Bandana to cover nose, Towel, Change of clothes, Water sandals, Backpack, Mosquito repellent, Sunblock, sandwhiches & cash. Their location is VERY SAFE & only 10 minutes off the main 307 Road in Tulum. You will NOT be deep and isolated in the jungle. We did ATV, Ziplines, & Cenote Combo and had a great time. ATV & Cenote swim about 30-45 mins each, Zip lines - 4 total. Definitely worth doing it, Time did NOT feel short at all; just enough to do multiple activities in 4-5 hours. Any transportation to and from the jungle area just adds more time. Highly recommend for Families with kids (8+ minimum age) to all activities. The guides take care of you & make sure you're safe. Even if your hesistant about ziplines you can do the small ones only. The biggest one is about 7 stories tall & 1 minute long- I think. It has an awesome view above the tree line & you shouldnt skip it!! If I return I will do this excursion again.

Summary: Four stars because the experience is AMAZING. Removed a star for big discrepancies in…read morepricing and the photo package they offer is way too expensive. More on this at the end. Pricing: Sites like GetYourGuide.com will rip you off. Make sure to shop around and consider booking directly with Maya Adrenaline. We paid $100 a person while other folks on our same tour only paid $41 a person. Removed half a star for this because partnering with third-party websites created this price discrepancy. Experience: The location is beautiful and feels remote even though it is only 10-15 minutes from the center of town. The ATVs, horses, zip lines, and cenote are safe and so fun! Our guide, Julio, was very sweet and did a great job. NOT accessible for individuals who may have mobility issues, like folks in wheelchairs. Food: NOT VEGAN OR VEGETARIAN FRIENDLY. Honestly, the lunch was pretty bland. I recommend bringing chips or something dry to hold you over until you get yourself something more filling. Shopping/Add-Ons: The souvenir shop feels like a hassle because they basically force you to take a look at the wares as part of the tour. They stated something to the effect that the souvenir shop was Maya Adrenaline's way of giving back to the Maya community because the profits go directly to the Mayan people. If they're concerned with giving back to the community, they should provide livable wages and donate a percentage of their profits to Mayan nonprofits. Passing on the responsibility of "giving back" to the consumer is not a good way to market their products. Additionally, they offer a photo package at the very end of the tour for 1000 MXN pesos. First off, that's ridiculous. The photo package should be included in your ticket, period. It isn't fair because they sell the photos PER GROUP, so a large group gets the photos for a much better price than a pair. They should also tell you about the photo package at the BEGINNING so you make sure you take good photos and you have more time to consider whether or not you want it.

This was a great package until the very last portion of the tour. We were given 70 minutes to…read morefollow a guide through a very challenging jungle path, resting every 20 minutes due to water replenishment and hand fatigue. Afterwards, we were dropped off for 90 minutes ata beach resort where the food prices were very high and the food was just average. This part was easily 45 minutes of a wasted trip. If we were just dropped off at the port, this would have been a better experience. I will reconsider my experience and provide this business with 4 stars strictly due to the ATV experience.

Transportation showed up only once out of our 4 trips. We wasted a good amount of time waiting for…read moreno show pick-ups. I gave 2-star rating because at least they issued full credit for services not provided. I recommend grabbing taxis. There are plenty of taxis available. The 4 taxi rides would have totaled $185 versus their price of $278

This was booked for us via Delta Vacations and we selected the ATV's and cenote. The whole…read moreoperation was well run and our hotel pickup was on time. Thankfully it was only about 20 minutes from our hotel so it didn't take half a day just to get there. In total the whole experience was under four hours. There were 4 other people in our group we didn't know, staying in hotels much farther away. Lots of waiting around when you get there. There are free lockers to store your things and clean restroom and changing facilities. If you have an underwater camera pouch, bring it. It's the only way you're allowed to have a phone on the ATVs (around your neck) and you can use it both above and under water at the cenote. It was our first time doing ATV's and didn't know what to expect. I had no interest in driving one myself so I decided to ride as a passenger with my bf. This was the worst decision EVER! Granted I am a small person and struggled to get both of my feet firmly planted, so I basically held onto the back handlebars for dear life while I was thrown around like a ragdoll. My back was literally bruised from hitting the seat with the abrupt motions. I felt like I had whiplash and at one point the plastic shield on my helmet came off because my head crashed into my bf's helmet. We would have enjoyed it more if the speed was higher and more in the jungle but you're basically on a narrow trail with lots of bumps and bottoming out constantly. The ride was advertised as 45 minutes but was less than 40. I did like how there's a guide with you the entire time both at the front of the pack and back. On the flip side, it also made it so that you couldn't necessarily go the speed that you wanted. After that harrowing experience we were offered a buffet lunch (nothing special but nice that it was free) and then taken to the nearby cenote. That was really the highlight of the experience. You do have to rinse off all of your sunscreen (even those that are reef safe) in a cold shower before you enter... not sure how effective this was because most people did a half assed job. I liked that you were provided a life jacket so you could also just float without having to worry about supporting yourself. The guide was very knowledgeable. And the water was very clear. I've been to caves before but none that were under water. Very cool! Be prepared for many money grabs, but that's Mexico. We were basically bullied into buying the additional insurance, felt like a huge scam. But ultimately it was $25 for the two of us and because of the manmade holes on the course I can see how an ATV can get damaged even if you drive responsibly. We thought they would be jerks at the end about every little scratch but there was barely an inspection. They also take many pictures of you throughout the experience which you are not obligated to buy. We even declined being photographed in the first place. If you have your camera pouch you can take pictures of yourself everywhere you go.

Yesterday we went on a real Mexican Adventure! Bus ride from our hotel (beware that not all…read moredrivers are multilingual). We went to atv ride 10 km, pretty hard ride for a 70 year old. Of course we were the fastest group! Next was the zipline. I did 7! My watch said 34 flights of stairs. Better not be afraid of heights. Lunch was the typical Mexican fair. Nicely done. A cenote snorkel, complete with bat cave and a ride to Tulum with tour guide. Excellent. It was a full day. Hats off to Isaac at Atv/zipline/cenote place. Oh did II mention tequila tasting. Ya that too at Tulum market. 6 checks on my bucket list

I used Cancun Discounts for a return trip to Playacar from Cancun airport and a few weeks later for…read morea return trip to Akumal from Cancun airport. Both times I received excellent customer service from all of the employees I interacted with including the drivers. I have recommended them to others and will have call them the next time I am in Mexico.

I would echo what many other reviews report about JS Tours being a disingenuous company. Their…read morewebsite's technical errors (and misleading information) resulted in my request for an airport shuttle being denied shortly before my flight. I originally requested the shuttle two days prior to departure and received an error saying 24 hours was the maximum time window prior to a departure that a shuttle could be booked. Therefore, I waited an additional day before resubmitting the request, only to receive the same error. I contacted the company's support and described the issue. They thanked me for helping to identify the website misconfiguration and then promptly refused to help sort out my shuttle request. The original issue could be overlooked as simple human error, but the company's disregard for their customer's well-being was a disappointment.

SCAM ALERT!!! This business does not take you to the labnaha cenote anymore. It does not offer any…read moreof the services advertised on its website, such as tours, snorkeling, zip, lining, etc. It massively up charges you for what is actually a ticket to the operation next-door called Casa Tortuga, which is a tourist trap amusement park. It also will not give you your deposit back if you booked online. There's just one extremely rude guy at the building who checks your reservation and then sends you next-door to a completely different establishment, which will also not take you to the Labnaha cenote.

This was right near Akumal and we didn't know what to expect. It was great! We had a large group of…read more8 people. Some of us wanted to zip line, some wanted to explore the caves, and we all wanted to explore the Cenote snorkeling. They accommodated us splitting up our group and providing each with a personal guide, then gathered us together to go down into the cenote for swimming. The caves were great, very walkable and lots of interesting features. There are a lot of bats and it was neat to see them in their habitat. They were quite a bit larger than our little brown bats in the northwest! The tour was not crowded, felt like we had the cave to ourselves and the guide was on our schedule. There were several caves that we explored and there were also nice exit points along the way if someone started feeling claustrophobic. They ended the caves at an area with lots of animals to view while we walked back to the main area. Fun seeing a large spider monkey group in one area, looked like zip lines went over some of the areas with different animals within fenced areas. Our group that did zip line really enjoyed it and had fun on the lines and going upside down, seemed like it was a good tour too. The cenote was more crowded. They took our group on a tour in the water and then left us to snorkel as long as we wanted. Lots of cave fish and things to explore above and below the water. This park is really nice if you want to sample a lot of local things at once like caves, wildlife, cenote, and snorkeling. I recommend stopping by it's a easy drive off the main road. It was an unpaved road and plan to get your car dusty but it helped make it feel like you were out in the jungle. Our group was all adults, but smaller children were LOVING it. Perfect experience for the grade school age kids too.