SCAM ALERT!!! This business does not take you to the labnaha cenote anymore. It does not offer any…read moreof the services advertised on its website, such as tours, snorkeling, zip, lining, etc. It massively up charges you for what is actually a ticket to the operation next-door called Casa Tortuga, which is a tourist trap amusement park. It also will not give you your deposit back if you booked online. There's just one extremely rude guy at the building who checks your reservation and then sends you next-door to a completely different establishment, which will also not take you to the Labnaha cenote.

This was right near Akumal and we didn't know what to expect. It was great! We had a large group of…read more8 people. Some of us wanted to zip line, some wanted to explore the caves, and we all wanted to explore the Cenote snorkeling. They accommodated us splitting up our group and providing each with a personal guide, then gathered us together to go down into the cenote for swimming. The caves were great, very walkable and lots of interesting features. There are a lot of bats and it was neat to see them in their habitat. They were quite a bit larger than our little brown bats in the northwest! The tour was not crowded, felt like we had the cave to ourselves and the guide was on our schedule. There were several caves that we explored and there were also nice exit points along the way if someone started feeling claustrophobic. They ended the caves at an area with lots of animals to view while we walked back to the main area. Fun seeing a large spider monkey group in one area, looked like zip lines went over some of the areas with different animals within fenced areas. Our group that did zip line really enjoyed it and had fun on the lines and going upside down, seemed like it was a good tour too. The cenote was more crowded. They took our group on a tour in the water and then left us to snorkel as long as we wanted. Lots of cave fish and things to explore above and below the water. This park is really nice if you want to sample a lot of local things at once like caves, wildlife, cenote, and snorkeling. I recommend stopping by it's a easy drive off the main road. It was an unpaved road and plan to get your car dusty but it helped make it feel like you were out in the jungle. Our group was all adults, but smaller children were LOVING it. Perfect experience for the grade school age kids too.

This is a must see. You could literally spend a couple of days there. It was my favorite part of…read morethe trip! They have lots of restaurant options which is helpful. Food was just okay. But all the activities they offered was amazing.

Xel-Ha was not initially on our list during our visit to Tulum, but we decided last minute to give…read moreit a try and I'm glad we did! It provided an all inclusive, low key day exploring nature and enjoying the water. It's basically a massive lagoon where you can snorkel different areas, take an inner tube through the mangroves, ride bikes to the mangroves, eat and drink as much as you want (buy the all inclusive package it's worth it), and ride the water slides from the top of the lighthouse. The food was decent for a buffet at a water park. The three different restaurants had a variety of options. The bars around the park would make you drinks with quality spirits for an all inclusive like Bacardi, Malibu, etc. We were trying to order our tickets online the same day but we kept getting an error message. We called their helpline and purchased tickets over the phone. I was glad we did because we received a discount! Lastly, there are stations all around the park where you can get a locker and pickup snorkel gear, etc. Don't go to the first station you see. Walk to the main area of the park and choose a station close to your next activity. They also provide showers to rinse before and after and life jackets to wear while in the lagoon.

Nelson and Ed are truly the most hospitable humans…read more The experience from booking to end was so easy and helpful. We booked the night before and got a private tour with Nelson who made our experience magical! The ride was smooth- atm experience was adventurous- the cenotes and history magical- food was mouth watering a long with the chefs being so pleasant! They burned this amazing tree sap that cleanses space and gave us some to take home! They even bought my niece a cake for her birthday! Nelson is passionate and because of this experience we will be coming back annually.

Horrible Super rushed really bad experience do not book…read moreWas rushed through things booked for multiple hours and was done in half the time. Wanted to spend more time and was rushed. Horrible guide who made multiple inappropriate comments

If there is only one Xcaret park you have time for, come to Xplor! It was so much fun. They have…read morezip lines, ATV, swimming through the caves and more! My then fiancé (now husband) and I spent the entire day here and was able to finish all the activities (some more than once). The buffet is really good and you can come and go as you please. It's extensive and has a variety of cuisines but my favorite is definitely drinking the refreshing agua frescas. Book your tickets in advance! They sell out. And come early! Even if you have a ticket, you'll have to wait in line to check in and you would wanna beat the crowd for at least the first activity. There are stands with traffic lights at certain areas in Xplor that show you the wait times and line congestion-super helpful! Everybody is required to wear a helmet they provide for safety since a majority is walking under the caves. You are also required to have water shoes. You can find good ones online before your trip or you can buy more expensive ones at their gift shop. There are two routes for swimming-short and long. We did both and we were so glad we tried the long route because you can actually see bats! I've seen mini bats before but it was my first time seeing them so close! And I was swimming underneath them! Keep in mind, the water can get cold so be sure to wear some good wetsuits. There was really long line for the new slide, the toboganxote. DO NOT skip this and trust me, even though waiting outside in the heat is pretty painful, the water slide at the end is worth it! You might share the tube with strangers. My husband and I shared it with two others. You cannot record with a loose device. They will not allow you. You would want to grab on to the handles because you might fall. If you do record, you'll need a GoPro attachment on your helmet or something. The slide is such a thrill! I wish we did it more than once but sadly, the wait time truly was very long. This is a fun tourist attraction for thrill-seekers!

My wife and I visited the park yesterday, and started with the subterranean portion of the park,…read morewhich was an amazing experience. We dropped in the cool water and began walking through the underground waterway, with beautiful stalactites and stalagmites surrounding us. (Quite refreshing, from the hot and humid summer heat of the jungle surroundings). Later in the evening we climbed the top of the large water slide. I was not ready for the twists and turns, along with the stomach to the mouth unexpected downward plunging sections. At the end of the ride, I was both exhilarated and exhausted! One of the park employees, Issac, who is now my hero, noticed how fatigued I was and went out of his way to help me out. Leading me to a nearby hammock, where I spent a few hours getting my equilibrium back under control. At the end of the night, Issac unexpectedly returned and presented me with a few complimentary gifts, a beautiful embroidered tote bag and a stone night light with the Heart emblem with the Xplor logo on the front. It truly touched my "corazon". Shout out to Issac!! From the old guy on vacation from Texas. I'll always remember you and will add this to one of stories I tell my friends and family.

A great spot with GREAT people! Check out this tour if you are coming out here! You want to make…read moresure you have guides and a tour company that knows what their doing! Thanks for being fun and safe!!

Best tour ever!! Riviera Adventours is the only tour company my family and I use when coming to…read moreMexico. From the beginning of the tour to the end of the tour it was amazing, the tour was very organized, safe, and incredibly fun. The snorkeling tour and zip line tour were the highlights of my family's trip!

We booked 2 tours, one turtle snorkel with Gilmer and a 3 hour fishing trip with Manny and wow, I…read morecouldn't have asked for a better experience. I'm seven months pregnant and we have an 18 month old and I appreciated how accommodating both Gilmer and Manny were! Gilmer and Manny made sure to capture our experience so we could focus on the moment and sent us all the photos. Gilmer made sure to point out any creatures and give us insight. Manny & crew were able to help us snag 5 mahi mahi and the last one was a massive 60 pound male! Just incredible. On top of that they took us to a local restaurant to cook up our fresh fish. If we're not too tuckered out we may have to book another trip as I know it will be worth while. Great prices for life lasting memories, thanks again guys for being so awesome.

Gilmer was an amazing tour guide (we did the kayak and snorkeling experience). We were able to see…read morelots of colorful purple coral reef, barracuda, star fish, sting rays, sand dollars, and an assortment of fish! He took us to two different locations, and was very knowledgeable about what we saw! He also was able to show us where octopus live and gave us some cool facts. He was a very caring and fun tour guide. If i could give more than 5 stars I would. Thank you Gilmer! -Nikole & Kristian

Book this tour!! I went with my husband and we both cannot stop raving about this excursion. We…read morewere debating between this, and xplor- very happy with our decision. Transportation was right on time, no transfer to another bus, or another stop, or (like other excursions we've been on). Also it took less than an hour from the hotel zone. The guys working at Selvatica went above and beyond. What a nice group of people working. Every single person working was non stop going, and still were so happy and nice. They made us feel comfortable, and made our day so enjoyable. It is a guided, organized experience so you're guaranteed to do everything that you signed up for. Barely any wait, and you're basically with the same group the whole time. The light 'snack', is a turkey sandwich, and then you get lunch (tacos/fajitas) at the end. There's a very cool bar, the place itself is picture worthy, you feel like you're in a tree house! Highly recommend doing this. There are lockers there, but can't bring phones on most of the activities. There are photographers (hanging from zip lines!), and photos for purchase at the end. $100, however they came with nearly 150 photos, worth the purchase. Recommend - wearing comfy clothes, bring a swim suit, and if you have crocs id wear those.

we had such a great day from start to finish with everyone but mainly Chino. He was the best with…read moreguiding us through the day. thank you for making our experience one of the best ones! highly recommend asking for him!!

We took a private tour of artisan workshops around Oaxaca, MX with the Mexico Kan Tours branch in…read morethat location. Jorge was our guide and Lucas was our driver. I can't say enough about how knowledgeable and enthusiastic they were. The workshops were incredible, to witness the artistry and industry first hand. We went to see black clay pottery, wood carving alebrijes, the master sculptor Jose Antonio of Manos que Ven, and a mezcal tasting at La Locura. It was a perfect way to learn about the region's history and get out of the city for a day. I highly recommend it.

Did the Chichen Itza & Cenote tour and had a great time - no complaints! Our tour guide was super…read moreinformative and the van was very clean and comfortable. The pick up was very punctual. If I had one critique- I do wish they could charge the full cost of the excursion at the time of booking so it's not something we have to do during the actual excursion. There was a 7% fee charged which felt unnecessary.

My wife and I had the opportunity to visit Cancun recently on a work awards trip. Everyone in the…read moregroup had an opportunity to select an excursion, and this was the one we selected. Most people opted to do the spa, which was lovely-but I can do a spa day at home. I wanted to go to the JUNGLE! We were picked up from our hotel, along with another couple that selected this activity and then we stopped by two other hotels to pick up more people. From our hotel (Live Aqua) it was about a 40 minute ride in the shuttle. Our driver kept to himself for the most part, and the rest of the group took the time to get to know each other. It turned out that some were going on ATV rides and others were doing the zip line. We were part of the zip line group. Upon arrival, we signed some waivers and put our belongings in a locker. There is a charge (five dollars, I think) to rent the locker. But if you're doing the zip line, you don't want to be carrying anything with you. It's also required that you wear close toe shoes. Water shoes might be best so you can wear them to zip line and swim later. There was a bit of down time at the beginning-we were told to sit at a table and wait to begin. Then we were guided to a lady who positioned us holding some big beautiful birds. My wife is terribly afraid of birds, and the lady noticed that and made sure to keep some distance between her and the birds. I appreciated that-but we still went for a picture to capture the moment. Speaking of pictures, there's a staff member that follows the group around all day snapping photos. I'm not one to spend money on souvenirs, but I'll throw down coin for pictures. That's my kind of souvenir. After the birds, we started on the zip lines. I don't think any of us realized when we signed up, but there were ten different lines. There was a lot of stairs and walking-which didn't bother us, but if you have any physical limitations-or just don't wanna-then keep that in mind. There were two guides with us giving instruction and checking harnesses, plus the photographer. They were all very friendly and obviously knew what they were doing. On one of the lines, I asked about going upside down, and Paco-our guide showed me what to do-and went down the line with me. It was really cool-I highly recommend doing that at least once. The last line drops you off in a shallow pool of water. It was exhilarating! If you are wearing shoes that you don't want to get wet, your guide will take them down for you and give them back after you dry off. Then we got on to a jungle truck, as I like to call it, and took a very bumpy ride to the cenote to do some swimming. It was absolutely as beautiful as pictures you may see online. Of course, you should do the rope swing into the water, which everyone in our group experienced. The water was cool, but not uncomfortable. This was the point that our ATV friends joined us for a few minutes before we left to have lunch. Lunch was burritos and chips & salsa. Everything tasted delightful and was filling. Drinks (alcoholic and non-alcoholic) were available for an additional price. Be sure to bring some cash for tips-these folks worked very hard and treated us great. They earned every dollar they received and then some! The entire experience about 4 hours. I did feel that some parts were a little rushed (would have liked to have had more time in the cenote), but overall if was amazing. We are talking about bringing the 17 year old back next year-I think he'd love it!

Hugo and Dennis were awesome! I went with my cousin who is NOT an adventure person and also scared…read moreof heights. They made her feel very comfortable and she was able to go across a few lines with help (Vivi). Neither of us have done anything like this, ziplines or atvs, and when I come back, I will for sure be booking another excursion. It had rained a lot the day before we went, so we opted for the Polaris, which was still very exhilarating. Please keep in mind that you are in the middle of a jungle basically, so there is zero to no reception. You are also required to leave all your belongings in your car for the zip lines & human rollercoaster. Nothing in your pockets either. After you complete those activities, before going to the cenote and atv's you can retrieve your phones and such.

It honestly was not as big of a wow factor as I had hoped…read more... Our tour guide for the cave was subpar at best! He did a very bad job at sharing the ecological (and anthropological) history of the area He did a bad job answering questions... We were rushed through the cave ........ It is a beautiful cave though, especially the part where you walk over the water over the bridge ((but definitely should not be a top 10 National Geographic cave walk!!!..?!!! I have seen much cooler caves!...) The animal park is very fun. They take nice care of the animals and they actually have a great variety. My two-year-old had a great time with the animals. The cenote Was ***extremely busy !...... full of loud obnoxious tour groups who completely ruined the whole vibe There are catfish in the water that do not bite The cenote is small. The water is crystal clear! It is very fun to explore! Bring a mouth piece for the snorkel, as they do not provide those (the thing that enables you to breathe while you are under water) The water is FREEZING cold Even colder than they advertise There are no wet suits We went Thursday at 1 pm for the cave, and 3pm for the cenote, so I was not expecting it to be busy..... The cenote is 10 minutes away from the cave ( you have to drive there) Aktun Chen is about 20 minutes down a dirt road- once you exit the highway, there are signs saying you are heading the right way to the cave/cenote, but I kept doubting myself.. as the dirt road feels very remote Glad I went, but honestly would not go back again... PS- they say no sunscreen to protect the cenote, but allow bug repellent lololol -- do you know how much more toxic bug repellent is than sunscreen?? Hire better staff, and I will feel inclined to give a better review It felt like a cattle corral ..... did not feel genuinely cared for ((or that the staff genuinely cares for the environment!..!.!.!)

We signed up for the combo package which included ziplining, then a cave tour and then the cenote…read more The whole family unanimously agreed Aktun Chen was the highlight of our 1 week trip to Mexico. The ziplining was 10 ziplines, and the tour guides were fun and allow you to go upside down or 2 people at once on some of them. Make sure to bring money to tip the tour guides! The cave tour was the weakest section but I admit I did learn a bunch of interesting geological sorts of stuff. The cave actually gets a bit muggy and so the cenote was a great way to finish the day and cool off. They have you do a very brief "tour" in the cenote and then we were given about 30 min of free, unsupervised play time there. The water is clear, cool, clean and you adjust very quickly to the temperature. The lighting and colors were MAGICAL and the kids loved swimming amongst catfish. Water shoes were perfect for the whole day. You get a locker at each site. Towels and change of clothes are handy at the end of the day- don't forget those! And keep in mind that getting to the front entrance of Aktun Chen is not the same as getting to the actual reception area - it's ~ 3.5 km down a windy dirt road. Something to consider if you get motion sick easily, or something to consider if you rent a tiny car that might have difficulty on dirt roads.