Fantastic salon! I've been going to Jess for waxing for a dozen years and to Caitlin for haircuts…read morefor about two years. Both do amazing work. Front desk staff is highly professional and friendly and the salon is always immaculate. I am almost always able to get the time slot I need for back-to-back appointments with them, and the best part is they never, ever run late. I don't live in Mill Valley and I'm very busy with work, and I cannot stand it when I drive for half an hour to get to an appointment and the stylist is running half an hour late. This never happens at Milvali. They have a wide variety of high-quality products for sale but they don't push product. They always offer coffee or water, and they have little treats in the rooms. It's a friendly, community- and customer-oriented professional salon with a positive energy and friendly staff. Which is why they're very busy.

Milvali salon feels more like a assembly line chop shop vs high end salon experience. I've had two…read moreservices here and both fell short. I had a haircut here, which I ended up waiting for the stylist for over an hour. When she finally saw me she said it was bc some scraggly haired woman with her extensions came in last minute demanding she fix her hair, and so she spent hours re bonding (or whatever the term is?) the hair. I'm not trying to be mean here, but the woman had very fine blonde hair that was bob length and got hair down to her waist. My aside here is ...ladies...can we just love what we have and maybe do any enhancements in moderation instead of totally going overboard with the extensions down to our tushies?! And, yes, I was rightfully upset bc I had an appt and this woman did not, yet I had to wait for my scheduled service?? Totally doesn't make sense. The kicker was when I told the stylist she should have rescheduled me if she was going to be so late, and her response was that she didn't want to lose another customer that day. Welp, she definitely lost me as a customer, because I'd never go back to her. The cut was okay but overall a mind boggling experience and a waste of my time. The other experience I had was getting a facial from an aesthetician. I specifically let her know I didn't want any animal tested or animal products on my skin. And yet, she slapped collagen on my face (and it wasn't marine collagen). She also didn't do any arm or neck massage, which is odd because with all the facials I've had at other places, I've always had a light massage while a mask is on my face. When I asked about the massage, the aesthetician said she leaves the room while my mask is on vs doing a massage. Additionally, she kept using the term "anti-aging", despite me sharing that I'm not against what natural process happens to us all, and I don't like language that makes us hate a natural process. I think (especially in a spa or salon setting) there are far more positive terms we can use to describe caring for our skin. Rejuvenating, refreshing, aging with grace, naturally enhancing...sounds far more from a place of love and acceptance for ourselves than "anti-aging". From both of these less than par experiences, my take away was that I was in a low caliber salon, and not a specialized, leveled up establishment. It's been a year and I haven't returned, nor would I recommend this place to others.

I've posted before about how much I love this place. I had my brows done by Lori today and she was…read moregreat! I'm an older woman who needs someone to create brows that look as good as they can be and Lori is that person. I also like Benefit's products for brows - lots of choices and they're always coming up with more. It's definitely my place.

Negative stars. My eyebrows are ruined from this place. It's been a month since I got my eyebrows…read morewaxed here and they're still THIN. My eyebrow lady never asked me what I wanted, I had to stop her first before she put the wax on to tell her I'm still growing them out. I just wanted them touched up because the last time I was here she did a great job. I'm posting a picture of what they looked like before I went in when my eyebrows were full and then after day after they were waxed. Literally still cannot get over how awful this was. I honestly think they make your brows thinner so you can buy more product. I got this service a month ago. I was hoping by now they would have grown out but they haven't. It took me years to get them as full as they were. And now I just feel really self conscious looking in the mirror and trying to work with them. There's really nothing they can do to fix my brows, they're just ruined indefinitely. Product doesn't fix them I don't want to have to wear MORE make up to fix my brows that looked great before.

Noelle is absolutely amazing. She is, hands down, the fastest and most skilled bikini waxer I've…read moreever experienced. Her precision and attention to detail--whether it's waxing or eyebrow tinting--are unmatched, and the results are always flawless. Every appointment feels effortless and comfortable, and it's truly a pleasure seeing her each time. I refer all of my family and friends to Noelle without hesitation--she is the best.

Noelle is the best! Even Brazilian waxes take 3 minutes and are pain free! She is also great at…read moreeyebrows.

I've been seeing Krystiana regularly for over a year now - her facials are truly special. She is…read moreso knowledgeable, caring, and supportive. She's given me great advice and there is a noticeable difference in my (aging) skin. I always leave feeling/looking 10 years younger. And I appreciate that Krystiana is a straight shooter and doesn't upsell me. She offers product suggestions if I ask but I never feel pressured to buy which is nice.

I've been there many times over the years and honestly they have really gone down hill. The place…read moreis clean and most of the staff that perform services are good, though I did have one create an infection during extractions one time even after I said it wasn't ready to go, but the main reason for my review is the customer service is so terrible. I got my mom a gift card to go there and the staff was so rude to her. Recently I had an issue with my assistant booking an appointment at the wrong time. They were very rude when they called to see where I was and didn't listen to my explanation before hanging up and fully charging me. Sad to see such a good place slip like this.

It's too bad that this place wasn't better run. I made an appointment online a few months back, and…read morewhen I showed up, there was no appointment. Luckily there was one technician there that could take me. The service itself was good, but at the end of it, because I had a first time discount, the technician that worked on me, rang up my charge and mention that I needed to tip on the 'total service', not the discounted price. This money then went into her own bank account through Venmo. All very sketchy and uncomfortable. I never went back. I'm not at all surprised they closed.

Got my full arms and legs waxed. It was not as painful as I expected. It's in the same shopping…read morecomplex as my pilates studio so that's convenient. I will probably book the same technician next time.

I'm 8mon pregnant so it's hard for me to see down there lol but I'm so glad I booked this location…read morewith Anna. Not only was she gentle but she didn't rush and took her time making sure i was comfortable. I found a new home here and I would recommend her anytime. Everything about the service was AMAZING from the moment I walked in her establishment until the time I walked out. Everything was a Vibe.

I've been coming to Anna for almost 2 years now and she's seriously the best!! As painless of a wax…read moreas possible and she makes you feel so comfortable, almost like you're getting your wax at home. Both her studios (SF and Sausalito) are great! 10/10 recommend

Mary is fantastic! Her facials are effective and relaxing all the way to your toes! She's super…read moreknowledgeable and keeps up on the latest advancements. Very personable, genuine with a warm sense of humor. Laughter is the best brightener. And I lover her private label products...serum and eye cream.

I'm still going to Debbie Collins for my facials (still awesome), but this review is for my first…read moremassage here. Michaela Wung was my massage therapist for the 60-minute massage. What can I say...she's miracle worker. I told her that my lower back had been aching for several days. An hour later I walked out with absolutely no back pain! Michaela told me she could tell that my hamstrings were tight and gave me printouts of exercises to loosen them up and hopefully prevent the pain from coming back. I've never had a massage therapist give me printouts! I walked out of there feeling so relaxed that I almost couldn't walk. Even as I'm typing this I'm still mellow yellow....

Dawa is amazing. I was very nervous about getting Botox for the first time, but she made me feel…read morecompletely at ease. She is gentle, precise, and very professional. Her bedside manner is warm and reassuring, and she took the time to explain everything clearly. The whole experience was smooth and comfortable. I'm so glad I chose her and would highly recommend her to anyone, especially if you're feeling nervous like I was.

Ari is amazing! I never leave my Botox appointments with any bruising, and the injections are…read more(nearly) painless ;) I always leave feeling heard and well taken care of