Membership plan is a total scam, only revealing how unprofessional all their services are. End of tenancy cleaning could not be done because of 'personal belongings' being in the house. instead of just cleaning what they could they cancelled the job and charged the full amount - a total scam read more

DAMAGED REMOVALS! Our LED television was scratched during removals, and when I complained they accused me of the TV being scratched previous to the removals (aka making a fraudulent complaint). When I pushed back they offered a partial compensation but still asked me to shoulder the blame, which I wasn't happy about. When I let them know this wasn't satisfactory they continued to blame my packing skills. I told them to give me the partial compensation but that I would leave a truthful review, to which they RETRACTED the compensation out of spite. Crooks who break your belongings. read more

The service was OK, but what has really upset me is that they overcharged me. Apparently, appointments made in the last third of the month incur a 15% surcharge which is not advertised anywhere on the website and impossible to get refunded. I was told is was in the "official pricing policy" which isn't on the website either. They literally have a secret surcharge (15%) and you should take this into account when booking. read more

Used FS going back a few years with mixed results. Had multiple jobs for end of tenancy. Again quality of service was good to patchy, but the customer service/communications is just awful, and this is a real problem when many workers do not have great English, and the website is a joke. Despite multiple jobs, I can't find record of one of them! And forget trying to call, you get lost in a labyrinth of call options Too much time spent on marketing whistles and bells, not enough on decent service. Sorry guys, but you blew it. read more

Two rugs cleaned to a moderate level but expected much more for the money. Have since been charged an extra £65 on my card without any explanation. Automated phone system means makes it impossible to contact anyone directly for an answer. This company does not put customer satisfaction high on its list. Will not be using again. read more

We had 2 doors in our living area painted and a wall plastered and painted. The plastered wall where it's been painted looks very patchy and we will have to give it another coat ourselves unfortunately. The handyman mistakenly shut the door to the kitchen while the paint was still wet almost gluing it shut. When the door was opened it therefore chipped the wood door. We also noticed the hinges had been painted. Not an entirely professional finish. We have had other services from fantastic services before and had a much better experience so we're disappointed on this occasion. read more

Absolute disgrace, my cooker was not cleaned properly. The front of the cooker was scratched, the floor of the oven was left with dirty grime water on it. The inside oven door was not cleaned, and my kitchen floor in front of the cooker was left wet with dirty water. My kitchen sink was left filthy and the floor in front of the sink was left wet and dirty. Even my dish cloth was left grimey. Actually, l should not even have awarded one star! This cooker is new I have had my older cooker cleaned a few times by Fantastic Services and have been very satisfied with the service. This was a first time clean for my new cooker and it looked like it had not been cleaned. I am extremely disappointed. read more

We booked a window cleaner through Fantastic Services and despite online it stating they can clean everything from the ground up to three stories, the provider said he could not reach the top floor of our house. Worse than this, he climbed onto the extension roof at the back of the house and cracked various roof tiles. We complained, provided video and picture evidence of the property damage and Fantastic Services essentially called us liars and said they believed the service provider over us. The customer service was absolutely horrendous and added insult to the property damage caused. I would absolutely avoid using this company and any of their providers!!! read more

This company will not only do their service, but steal your belongings I will write about it on every single platform, but do not use their services, please. They basically stole my whole jewelry collection, their packers, who I hired. And they claim to be the best on the market. They did an internal investigation( their employees stole jewelery worth a lot) , they basically asked the employees if they did it, they said no and closed the case. After emailing back and forth I proved that their employees were lying ,after which they decided to tell me that they are hiring other companies, so it's not their responsibility anymore. If they truly were the best company they would have offered a settlement or a better investigation, rather than a simple question. It's not a single case. I ordered packers, but some of my friends used their cleaning services, similar thing happened. In addition, in terms of services, they didn't bring any clear cello tape, which I payed for. I got the police involved, but I don't think the case is getting anywhere close to resolve the, and I don't think the company is interested in solving it in any way. read more

Communication was great, on the surface things looked ok but when I moved furniture afterwards, the hadn't bothered to clean behind any of the furniture and there was still layers of filth. I paid £170 for a studio end of tenancy clean and expect perfection for that amount, not laziness. I also paid for exterior window cleaning and when they turned up they looked at my windows and said they weren't sure if they could do it because the ladder was too small. Don't offer a service if you can't provide it; seems logical. The chaps themselves were nice enough and management of the clean good, just the clean was rubbish and terrible attention to detail. Unless you want to spend a fortune and still have to clean the property yourself again, getting on your hands and knees to get into all the nooks and moving all furniture to clean behind, avoid at all costs read more

DO NOT USE THIS SERVICE!!!!!!!!!!!!!!! I never write reviews so this is actually the first review I have EVER written but I felt the need to write this. If I can stop another customer from using this TERRIBLE service then my job is done! Where do I start...... I was in need of pest control serviceS and I was sold the Premium package. This included 4 visits from a Pest Control Technician. I was told By a Fantastic Services employee named Stas, that the Technician will come and inspect the property, leave poison, identify the entry points and then block up the holes. Stas GUARANTEED the problem will be sorted. I was also told by Stas, that I would be covered for 12 months, in which time I could use any of their other services with a discount of £30 per service. The total price I paid up front was £432. Every time I called to arrange a visit I was told that I would receive a call back 'shortly'. I would always end up waiting a minimum of 4 hours for call back! On the first visit the Technician arrived 15 minutes late! On the second visit he told us that we would need a handy man to come and block up the holes and arrange a drain survey. We called to arrange these visits and were told by Stas (again) that we would be charged for these services. This was contrary to what he originally told us when he sold us the Premium Package. When I complained about this, he was very rude and dismissive and told me 'go and read the email'. I did and there was nothing in the email that stated this. When I called to arrange the final visit, I was told my Mike that the Technician had left the business and we would be charged another £50 to arrange the visit. To which I refused. Fantastic services have NOT sorted the problem (even though had paid £432). The problem still persists. I am now sorting the problem myself. DO NOT USE THIS COMPANY!!!!! All they do is come and leave poison and make you pay other services. You can go to the council for FREE and they will give you same service! read more

Avoid this company like the plague. Their plumbers have a 'routine' they carried out on us... called us on the way said they can't fix it (by this point already paid £98...) without even seeing the tap?! Then tell us it will be £196 MORE to fix it (tap washer). He turns up for 2 minutes and because we refuse and then leaves. He was also drunk. Can't get through to anyone at Fantastic Services- had to contact their Founders (happy to provide everyone here their contact emails and will also post these on consumer forums if needed and no refund given) and got a response this morning from Customer Services asking us for £196 to fix the problem! SCAM COMPANY. Currently reporting them to Trading Standards, the Met Police and Action Fraud as I type. I am also performing a chargeback with my card and advise everyone to do the same. Good luck to all others who have been scammed. New customers RUN FROM THIS COMPANY LIKE YOUR LIFE DEPENDS ON IT. read more

Initial appointment window was missed and pushed back a few hours, which was then missed again. It was pushed a third time and was told that the handyman didn't know what materials were required and didn't have pictures of the job (which I had submitted during the booking). Rescheduled for another day, and the booking window was missed again. read more

We paid £345 for house clean but they only cleaned a few things. We complained and they said they'll come another day - which they never did (with the excuse of an emergency) no one bothered to let us know. When we complained again they offered £40. Avoid these scammers. read more

Do not use this company! When you become a member they change their prices but you think they are giving you a discount. They can tell who you are by your email, phone number and login. Their system is set up to scam you. They use contractors who are very variable in their work so it is a gamble as to what kind of service or experience you get. When their is a problem, like i had with pest control, you can't get hold of them on the phone, only via their online portal. They didn't handle my issue very well and they were rude. I feel cheated and scammed by this company. Be very wary to give them your card details! I don't recommend using their services at all. very poor results from their contractor. It is also very hard to get off their books and close your account with them. read more

Terrible service. Paid 214GBP for an end of tenancy cleaning and appliances were left dirtier than initially, floor weren't hoovered or mopped properly, and stains were left on all windows. Landlord charged an extra 150GBP for last minute re-clean (which I must admit was necessary). Fantastic services offered a 25GBP compensation for what was essentially a job *not done*. The cleaning company used was CLEANEYA PREMIUM SERVICES LTD - do not use them. read more

I was extremely disappointed for cleaning my upholstery , all dinning chairs still stay as dirty as before cleaning, despite one of the stuff from Fantastic promised they can remove all stains completely when I called them to consultant this, that's why I booked this service with Fantastic. After this result, I contacted the customer service, but they said they didn't guarantee to remove all stains. I'm arguing this with them now, will update the result here. read more

The male cleaner turned up over an hour late. He had then taken it upon himself to go into my bedside drawers and steal £300 pounds from my wallet whilst cleaning my bedroom. Fantastic services has failed to provide an update on their communication with the cleaning company provider and how they will make good on returning my £300. This has already been reported to the police. Fantastic services will claim that the authorities need to investigate the matter which is true however, they will not take responsibility of the contractual obligations and continue to ignore your communication. I continue to reserve my rights to any legal action. People I strongly recommend that you avoid this company with a barge pole. If you want your property stolen then employ (Not so) Fantastic Services. read more

I booked 1.Packing & removal service 2. End of tenancy cleaning service for my studio apartment from east London to Central London. They trapped me on their fantastic membership for which I paid £79, claiming that I'll end up with the same price if I don't take the membership. Fine, I trusted them, paid like £350 to them for my movement. On the movement day, I tried to track the vehicle which was late and call them from their app and website but it returned an automated reply call saying "Please check the number you have dialled!" And then, there's no way to contact the customer service if anything goes wrong. The chat feature wait times are like hours sometimes which is not very reliable. Anyway, two Russian guys came without wearing masks or adhering to any covid compliance and started the service on the app before even actually starting it. They started it while parking their vehicle outside. Fine, no big deal. One of the guys was just so cocky and rude, he just threw my stuff carelessly inside the boxes. When I unpacked, I found my bath towel with toilet cleaning brush on it! They didn't wear masks and were breathing heavily ofcourse. He was so careless that he threw his sweaty jacket on my new apartment bedding. I had a table to be dismantled and packed. I had requested while booking with fantastic that it was the only furniture item I had. The guy wasn't even carrying toolkit to dismantle it and assumed me to have the tools and levers. If I were to do it, I wouldn't have booked professional service of packaging. My table was the only reason I paid extra and booked for packaging service from you. Anyway, when I said to him that I don't have tools and that he must carry it, he started being so rude and arrogant with me. He dismantled the screws with a drilling machine wearing out my screws and probably just tampering my £450 ikea table. And when I asked him to bubble wrap or cardboard wrap it, he asked me so badly, "Do you have bubble wrap, I don't have it either". Thereafter, he started calling someone and said it's taking too long I want to increase time etc etc. He wasted time on the phone. And when he asked me to check if everything is packed and I was checking, I heard him calling me "psychopath". Don't know whether it's Russian but if English this was the word. This is how they treat their first time customers. I feel cheated that I've taken up your fantastic membership. I had to pack up and pickup heavy boxes by myself too. On top of that they even broke a latch at my old apartment for which I have to pay £70 to the landlord. This was the packing and removal experience. 2. Next day, was the cleaning service. Again a Russian duo arrived late, and they started taking pictures and then went away downstairs and came back after half an hour and said we have decided to cancel it due to the condition of the bathroom! My bathroom has limescale and I mentioned it a number of times while booking. And it wasn't even a big deal. The limescale wasn't possible to be fully eliminated as it was there in the property when I moved in. But she didn't listen a word and said we have cancelled it. At the last moment, they ditched me on a sunday morning, the last day of my tenancy when I had to release the keys to the apartment after a "fantastic" nightmare experience I had a day before with their removals service. I have been left in a situation where even after paying more than double the amount of cleaning, I can't find a slot. In the end, I've asked for a refund ofcourse my cleaning service and my membership as well while deducting £43 from the £79 I paid for it for a sub-standard pathetic service. Please don't waste your time and money with them. I highly recommend finding some other service providers after such a worse experience with these bunch of incompetent and careless people. read more

Warning do not book this service they will let you down! I needed an end of temancy clean which I booked and paid for 4 weeks out to make sure I could get the date I wanted. A week out I received a call to say the team was sick and I would need to delay by one day. Reluctantly I agreed although I did wonder how the team knew they would still be sick in a week, this later turned out to be a lie. Two days out I received an E Mail confirming my clean in the original date. I called to be told that there were no teams available on either date and so they couldn't do my clean. Two days out I'm left out of pocket with no clean and no way of securing another service at such short notice. Appalling service from a terrible company. read more

My experience with fantastic services could not have been worse. Having failed to do anything that even resembled cleaning for an end of tenancy clean, we were able to book a 're-clean'. Our agent was incredibly disappointed with what had taken place and on inspection we as tenants were frustrated with the results. This 're-clean' was similarly poor and left a large amount of dust underneath beds and furniture, the carpets had barely been cleaned, and lino in the kitchen was left sticky and dirty. Fantastic services are anything but, they clearly outsource most of their jobs to unreliable third parties, and when these parties fail they will re-send them to 're-clean' which results in the follow up jobs being equally poor. Take my advice and avoid these guys like the plague!! UPDATE: Having left this review almost a month ago (on Trustpilot initially and I have now transferred here) I got a call immediately promising all sorts of things, from a free clean of my new house (never going to use them again) to a full refund, which they said would be possible. Spoke to very polite customer services guy, although he couldn't do anything to help me, and any follow ups have lead to me being kept on hold and told there is nobody to speak to, and promised a call back. Clearly, this has never happened. I could not have had a worse experience with this company, consistent excuses and pushing the blame around like a child chasing broccoli round their plate with a fork. read more

I checked the cleaning the other day when they left. It was good but they didn't call me to inform that they have arrived and did not inform me when they left. No pictures were taken before and after. Also it took them a while to park as they were not use to of the area where as I thought If they usually clean in the Basingstoke area they know where to park. overall Good clean but a little communication would have make it better. read more

Do not use them. Their movers stole my expensive handbag and then denied it. I filed a police report and they continued to deny it. I cannot express how upset I am that they stole my bag in front of me and then tried to make it seem like I was crazy for suggesting it. They are scam artists stay away from them at all costs. The 2 men parked their truck in a no parking zone and they argued that I had to pay their parking ticket. The whole company is a scam. These people should be shut down. read more

The worst service I have ever used (SECOND TIME ROUND)! After the horrible experience I had last time, I was reassured to give them a second chance. So when I had an occasion coming up i thought ok let's give them a chance. I spoke to a customer service representative this time round rather than book myself to make sure I covered all bases and there was no room for error to get the house deep cleaned before my sisters wedding. I explained everything that needed to be done. He reassured me multiple times it was all taken care of. The times, the amount of cleaners it would take, what they would clean etc. To my surprise when I called them again to change the time, I wanted to double check everything was booked correctly and the this representative told me that the previous person booked it wrong and she would correct it. But on the day: The external window cleaner arrived before the driveway cleaner and all the windows at the front were dirty again. The driveway cleaner was complaining on the size of the driveway (even though I explained how big it was to the person on the phone, but yeah apprently that was my fault) The house cleaners did nothing but moan about the cleaning. They didn't even clean most of the house and I sent 'fantastic services' pictures of the poorly cleaned house and all I got was a £30 refund. When I asked to speak to a supervisor I was told the resolution I received was enough. They take all your money and do a crap job and never respond well to your complaint. I would never recommend ynis service to anyone. Don't waste your time or money, save yourself from this rubbish company!!!!! read more

Awful, negligent cleaners and a management that doesn't give a stuff about their customers. I cannot find the words to express how bad this service has been. I paid for a one off deep clean, paid extra for the cleaner to bring her own detergents, and made a written request for extra attention to be paid to the skirting boards and floors. The cleaner turned up with no detergents or any idea she was supposed to have them or understand when I tried to explain, didn't clean my flat properly for anyone's standards, and then LEFT THE HOB TAP OPEN SO THAT MY FLAT WAS FILLED WITH GAS BY THE TIME I GOT HOME!! The whole building could have gone up! The negligence here is astounding. If this wasn't bad enough, the customer service I have received since has been beyond appalling. First no effort to respond to me in any sort of urgency, no acknowledgment of the seriousness of the situation or agreement to refund or reclean, saying that I hadn't booked a deep clean and that I should have left instructions to clean the floors and windowsills and to hoover the carpet and sofa, ALL OF WHICH I DID! And then saying that the cleaner didn't leave the tap on - because she said she didn't. Then laughably and repeatedly saying that their cleaners are "well trained." Obviously not, as she didn't even bother hoovering around the sofa or cleaning the floors! I sent them photos of the state of my flat, and evidence of the high gas usage via fortnightly meter readings. When they finally acknowledged that the clean wasn't up to standard, they offered me a shorter reclean than I had initally paid for or a refund, not both, and still refused to take responsibility for the gas, even after I provided evidence and they still insisted that their cleaners are well trained even though they'd previously admitted the cleaning wasn't great. After calling, emailling and texting several times over the next month and a half, they still hadn't processed my refund as they'd promised (not even for the extra cost of the cleaning products which they actually did acknowledge was a mistake), and now my calls and emails were being ignored. The cowardly senior management have consistently refused to speak to me, no matter how many times I asked. I got in touch with two of the associations they claim to be members of who replied straight away and said they would investigate, and apologising for so serious a matter. I eventually received a text (a TEXT!!), from Fantastic Services saying that my refund was being processed, but still not even the courtesy of a call or apology fromk management for the way I've been treated, and they are still refusing to accept that they cleaner left the gas on. Avoid like the plague, negligent and dangerous. read more

Time after time the service requested gets cancelled on the day it should be delivered. Customer services are shamelessly bad and never call back when they say they will. It's a totally joke of a service and the concept of membership buys you nothing but a promise of a service which never gets delivered. It's more of a con than a company. AVOID read more

Updated: Their credit system is misleading, so be careful with their terms and conditions, it's not a great offer. The customer service through the app is initially unable to do much and frustratingly so, but eventually you do get decent service for any genuine confusion or misunderstandings. The actual people they provide are good hardworking, their window cleaning and domestic cleaning services were good, but I felt let down by the initial customer service, marketing emails and telephone sale of their actually quite restrictive "credit system". 1- you can't use credits on many services. 2- credits are used once time per service. Explanation: You get lots of "credits" but severely restricted in what is eligible, I signed up over the phone so never heard all the t's and c's but equally didn't expect it to be that restrictive. The way it "auto applies" on the mobile app means you get no prompt to indicate whether or not this service is eligible for credit discounts. You have to check the t's and c's to understand why it didn't apply this time around. For this reason I feel their mobile application is built to obfuscate the lack of choices you have to spend your credit on. They send out emails months after you realised their system is flawed encouraging you to book again without reminding you of the restrictions that limit your choice. Their customer service is through the app is unable to help but overall they seem to want to help and refund customers who genuinely feel misled. I dislike hearing customer service representatives essentially say "if you read the terms and conditions its in there", especially when marketing department send out emails to customers inferring they have credits to use freely. read more

Not even worth the 1 star. Has been 2 weeks since the survey, I haven't even received the quote. Support executives super unhelpful and rude .... Never ever use them. read more

The scam is they tell you the total price including everything labour and materials over the phone and charge your card for extras afterwards. They hide behind "fineprint" of their T&Cs which they only send AFTER they have taken your card details. It took 20 email exchanges for them to refund the "extras" they charged my card without authorisation. Genuinely the poorest customer service in London by a long shot. Avoid them at all costs, once they have your card they will steal from you. Daylight robbery. There are many more reputable companies out there that do not steal from your bank account - Fantastic is not one of them! read more

I was extremely disappointed with the service. We booked for an after building service and a separate oven+hood cleaner. When I called to book I was told there will be a team of 3 people carrying out the after building cleaning, which will take around 2.5 hours (2 bedroom house). There will be another team for the oven, which I assume just the one person. They even asked if the two teams can come at a separate time, so they won't be "on top of each other" I told them my removal van will move my stuff in at 12pm, so I don't mind who come when as long as everything is done in time. On the day, 2 cleaners arrived at 9.30am, but has to go out to get cleaning equipments. They started working around 10 am. The two cleaners seems very inexperienced, work very slowly and seems to have to be on the phone receiving instructions a lot. I lerf like my house is a training project. We were waiting around, went out for lunch, removal van runs late, back to the house at 1pm. It's only two bedrooms, the bathroom, and the oven was done. Parts of the kitchen and the whole of living room were untouched. They said the oven took a long time, which I'm aware of, it's an old oven in a rental property, that's why I booked for it to be cleaned separately and pay extra for it. They try to hoover the living room floor and started mopping when the van arrived. They attempt to continue cleaning when the van started unloading..it was a massive chaos and the most stressful moving experience. I had to tell the cleaner to please stop and get out of the way. In the end I paid £279 to get 65% of the work done. I contacted customer service to express how unhappy I was. They agreed to refund the membership of £79 (which I didn't really wanted but you have to sign up otherwise the cleaning total will cost more than without). Now I got a membership refund, but a charge of £60 for the discount that I won't get because I no longer have a membership! So total of £260 for am unprofessional service that mess up my move, causing stress and still have to finish cleaning myself. Even one star is too much.. very disappointed. read more

My recent experience was ok. The plumber could not replace the kitchen tap due to the restricted area of the original fixing. Although I was charged a call-out fee, the Fantastic customer service were kind enough to offer a partial refund recognising the issue. read more

They convinced me to sign up to their premium membership as it would save money on booking an end of tenancy clean and moving van. They then cancelled the cleaner last minute with a very unclear text message. I tried speaking to them about it but couldn't get anyone on the phone or msgr service, all automated nonsense. The movers were decent tbf but really annoyed I booked a cleaner and they just cancelled. Regret getting the membership as I don't want to use them again. read more

Very expensive - just under 30 mins from the guys arrival to leaving - £170 to clean a one 2 & one 3 seater sofa. The sofa and surrounding flor was left very wet and the sofa arms are still dirty - very expensive and poor result read more

Rug cleaning services destroyed my rug. The cleaner who turned up was late, rude, stank and seemed drunk. Big stains appeared as soon as the rug dried. Their customer service was abysmal. My complaint was rejected on the basis that the cleaner had taken photos of the rug while it was still wet, which showed the rug to be fine. However, I explained to them that the stains appeared when the rug dried. Nothing was done. They should be sued. Avoid. read more

Only 1 of 2 handymen turned up for the job, so the one that did was in a rush and did the job poorly e.g. the blind is both incorrectly installed and completely wonky. To make matters worse Fantastic charged me both for the handyman who never showed up and the additional time of the handyman who did show up. I wrote to them to explain the above and ask for a refund and they have not responded at all, despite me following it up and them taking taken money from my account for a service they never provided! Now I have to waste more of my time both getting someone else to redo the job and fighting them to get my money back. I will never use Fantastic again- AVOID read more

Waste of money. Rugs looked exactly the same after the clean. Didn't get stains or dirt out. Was told if you don't clean every 6 months that's why it won't come out now. That is the most ludicrous thing I've ever heard read more

They charged me a lot of a small house move. (one large cupboard and 3 boxes of framed art) they arrived 30 mins early. which meant they threw my whole planned schedule off. as I had to catch the train to my new house. they ended up having to wait 30 mins. after unpackng, and scratching my cupboard, and putting it in the wrong wrong. I was sent a message saying they had charged me an additional £60. I was outraged. I tried to contact them via whatapps, email and phone. but they never responded. I don't even know what it was for. I can only presume waiting time. but that was all due to them. I would never recommend them as a company - taking money directly from my account, without speaking to me, or letting me know what is was for it criminal. read more

Rating two stars on the basis Fantastic Services persist on hounding me for a review without the ability for me to unsubscribe. The work carried out recently was fine. read more

2.5hours late. Not enough packing materials. 1 day turned into 3. Office appeared to have not communicated with onsite workers. Trying to contact was very challenging. Resolved in the end and lots of contact last day but very stressful. read more

Do not use this service. We had two removal days - both sets of movers were in a huge rush, rude, dismissive of our requests that they are careful with our belongings. An antique dressing table has been scratched and the detatchable mirror has been chipped and a chunk of wood broken ripped off where the hinge used to be. They are appalling. read more