1. FNZO

    1. FNZO

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    North Las Vegas, NV

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    Updated 2 months ago

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    24 days ago

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    UFC FIT Centennial

    UFC FIT Centennial

    3.0(119 reviews)
    3.5 miNorthwest, Centennial

    Came in through ClassPass app to participate in kickboxing conditioning with Coach William. The…read moreclass was well organized and easy to follow. William is personable and does his best to get to know his regular students. Good class for beginners or advanced students because he runs 3 minute intervals with 1 minute breaks throughout the 50 minutes of class.

    I signed up for this gym on a Thursday and was charged $50.99 for a new membership. During the…read moresignup process, I was also sold additional personal training sessions for four weeks. After I left, I realized I had never been sent copies of anything I signed, but I wasn't immediately concerned because my first training session was scheduled for Friday at 12 PM. Then, at 11:27 AM on Friday--less than an hour before my scheduled session--I received a text saying my training appointment was canceled and asking me to reschedule. I asked if I could come in Saturday instead, but I was told I had to wait until Monday. At that point, I brought up the fact that I had never received any of my membership or training documents. I was told they would send them, but they didn't. I reached out again the following day, and they eventually discovered that they had entered my email address incorrectly when I signed up. Apparently, that was why I never received anything. The problem is, no one ever showed me the information to confirm that my email address was correct when I signed up, and even after I provided the correct email address, they still failed to properly update it and send me the documents. At this point, I asked to cancel my membership and receive a refund. My first training session had already been canceled, I had never received the documents I was supposed to receive, and the entire experience had already become frustrating and inconvenient. I was told I could cancel, but I could not receive a refund because of a three-day cancellation clause. How exactly was I supposed to know about a three-day clause when I was never provided the documents explaining the terms of my membership? Even after I corrected my email address, they still did not send me the documents. I then called and spoke with a cancellation manager named Brianna Olsen. She told me that a general manager would assist me or that she would escalate the situation. After that, I was essentially ignored for days. I had asked to cancel my membership at least FOUR times, and despite all of this, they charged my card AGAIN after I had already repeatedly requested cancellation. I was also told that a general manager would contact me. No one did. Then, yesterday, I received an email from the general manager asking if I was interested in discounted training sessions. I explained the entire situation and everything that had happened. His only response was, in all capital letters, "YOUR MEMBERSHIP HAS BEEN CANCELED." That was it. This is honestly the worst gym and company experience I have ever had. The communication is terrible, the organization is terrible, and getting a simple cancellation handled has been unnecessarily difficult. I also work somewhere where I come into contact with a lot of people who are members of this gym, and I have heard similar complaints. What's even more concerning is that one of their own trainers has told me they are experiencing problems because they are losing students due to the gym not operating properly. Save your money and go somewhere else. I have spent way too much time trying to get this resolved, and as of now, I STILL have not received my refund.

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    UFC FIT Centennial
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    FNZO - bootcamps - Updated September 2026

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