The most Rudest, Disrespectful, Horrible Customer Service just for a cheaper bus!!! They have a lot of different mixed up times as to when the bus Actually Leaves!!! When I called I was told the bus my ticket was for is leave 12noon turns out it left 10AM!!!! There's No Noon Bus!!!!! read more

I had a good experience with this bus company. I got my ticket the day before, and it was the standard price for Philly-NYC when purchasing online: $12.99. There was enough space in my 10 am bus on a Tuesday for most people to get their whole row, but I suppose that is highly dependent on the day and time. I found the bus to be clean, and the riders quiet and respectful. They do lose a star because the bus doesn't have any design on it and there's no company supervision/workers by it. Because I had purchased my tickets through Wanda Coach, I couldn't be sure which bus I was supposed to get on, and other passengers had told me this wasn't "the Wanda Coach bus." There were no workers outside the bus taking tickets and supervising the bags in the bottom of the bus. I was definitely uncomfortable leaving my bag out in the open in the middle of the street before the driver closed it up and we left. All in all, however, it was a pretty good deal, and we made it to Chinatown only a few minutes late because of NYC traffic! read more

Focus Travel Bus - Bathroom in bus - Buses Near Me - Philadelphia, Pennsylvania

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Changes as of Jan 2018: - Bus stops are now across the street from the ticket office. - Tickets to Philly are $12 one way & $24 round trip. - Occasionally the bus Wi-Fi does work! read more

WORST SERVICE EVER!! My bus was scheduled to leave at 4PM from Philadelphia. Around 4:10PM I went inside and asked the counter what time the bus would actually leave. I was directed to a man who called me the "B" word and told me to "eff off" because I told him his aggressive tone wasn't very customer service like. I left in tears feeling disrespected and shocked by the rude treatment. A kind man suggested I file a complaint with the Better Business Bureau. Hoping to do that next. Good luck & again DO NOT take this bus no matter how cheap. read more

Forced to take this after YoBus cut their service tremendously... I have no idea how they manage to get back in business. Drivers are reckless. Sure, they get you to your destination in time.. But aiming to hit all the potholes, crazy lane changing, horn goes off every chance they get, is definitely not my idea of safe travels. Passengers are all rude and creepy. Some even smell.. Two hours with a smelly person on the bus is not what anyone wants..Bus is not even at a complete stop, people start to get up as if they could get off the bus. As soon as you pull into the Philly stop, you see the barbarians already hovering over the spot where the bus would open it's door.. And you can't even get off the bus! They have no courtesy to step aside... It's ridiculous! YoBus, where are you and what happened!!! read more

Never in time. Need to arrive 1h before to have a chance to have a sit. They sell you a ticket even if they don't have seat. Oh yes, do you know a bus is not a restroom? Maybe to clean a minimum before each departure is part of your job. Rude employee. Price increase so it's not the cheapest company anymore...leave this place now and go with another company event for few more bucks is really worth it read more

Focus Travel Bus - Dirty bus... - Buses Near Me - Philadelphia, Pennsylvania

DON'T DO IT! Terrible...Take Megabus, Amtrak, Greyhound/Peter Pan, Uber/Lyft, or just WALK! Never again. Bus was scheduled to leave at 10pm (as advertised when I paid for my ticket online), but ended up leaving one hour later. The weather was bad early today but now at 10pm the weather is much warmer/nicer. The bus has been here parked since we arrived before departure time. The only thing I can guess is that there are only six people standing in line to go from Philly to NYC. I'm guessing they just decided to cancel the 10pm route and put us all on the later/11pm route. Unacceptable. No explanation. No communication. Just leaving us here standing by our bus waiting with no answers. AVOID THIS BUS COMPANY! It's not any cheaper than Megabus and the bus is not as nice, nor is the customer service. Consider ALMOST EVERY REVIEW HERE and just make another choice! The pictures here are pictures of their waiting room bathroom. If this is the way in which they "care" for their bathroom consider how they care for their buses and customers. Never again. read more

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An exploitive, dishonest mess of a business model. I've ridden this bus several times in the past out of sheer convenience, and I've quietly endured their urine and cigarette scented buses, lethally irresponsible driving, and hidden fees (they charge extra money for those who booked online tickets), but they've finally crossed the line for me. As other reviewers have already mentioned, purchasing a ticket online for a specific time means nothing, because when you arrive there's a chance the bus will be "full" regardless and you'll be out of luck until the next scheduled time. This ticket cost me $12. Megabus, bolt bus, and greyhound are all comparable. Hell, spend your rainy day fund on an Amtrak ticket. Anything to avoid patronizing this predatory company. read more

Unless your grandmother is dying and this is literally the only way to get to her bedside before she dies, do not take this bus. Actually, if that's the case, ESPECIALLY do not take this bus - just walk or hitchhike or something. Currently, I'm sitting on the side of the road at 11:41PM because our bus is broken down. This is after the bus was late and then stopped twice. It's taken us almost 4 hours to get from NYC to Washington DC and we are still 2 hours away (not counting waiting time for a new bus). As you will see in my other reviews, I never write negative things, but this is just literally the worst, and I've taken chicken buses in Nicaragua. Best advice -spend the extra $10 and take a bus that will get you to your destination before the return of our Lord and Savior Jesus Christ. read more

I'm surprised no one reviewed this. To clear some things up...this is basically new century travel. The same location and I assume people and it delivers you to the same New York location. New name for legal purposes? Either way, I was so happy to find out the Chinatown bus was back in operation. After the PA ban on it I was forced to travel from NY to Philly via megabus. I believe the ban was from insurance issues and safety violations like no seat belts and drivers with regular licenses not CDL ones. On megabus the frills of wifi and outlets are nice but I just need to get from point A to B cheaply and alive. Focus/New Century/Chinatown Bus is DUMB cheap always. The occasional 6am on a Thursday ticket on megabus can potentially be cheaper ($6-$8) but I prefer the constant price of $10-$12 and not having to care about scheduling. They travel to NY, DC, VA and MD. They may also do Baltimore and Boston but I'm not sure. You buy your ticket inside or on the actual bus for $10 usually but sometimes it's $12, I guess when it's busy. I don't really bother asking since no matter what I'm getting on. You can use the ticket whenever you want in either direction. I think you have like 6 months to use it which is awesome. Now the cons...it's cheap for a reason. Sometimes, you have to bring your own toilet paper. Sometimes around the holiday you may have to push someone on crutches to get the last seat. Sometimes you have to deal with people yelling at the driver, vice versa or just general noises and smells that aren't agreeable. Bring headphones, a purse that fully closes, patience, backup toilet paper and cash. As a native of Philly you'll be fine with the worn feel here, if not head to megabus or bolt. read more

At one point, the Chinatown buses were the only game in town - the only really inexpensive intercity bus line. They were super successful and had packed buses leaving every hour. Now, with Peter Pan, Greyhound, Mega and Flix usually beating the Chinatown bus fares and in equipment nicer, cleaner, more dependable, Focus, et al., need to up their game. I took Focus for the first time in awhile, was first in line, first on the bus, took the first row behind the door (not behind the driver), which I felt was safest on a bus where masking is not enforced. Seats were not roped off and ticket lady saw us take the first row. After the bus was fully loaded and nearly every seat was taken, she tells us the first row is closed and that we have to move. So much for being in line 30 minutes ahead of everyone else. Needless to say, this line now drops to the bottom of my list. Is anyone reading this at Focus? read more

Inexpensive prices to and from new York and Philadelphia. Out dated buses. Quick service and clean buses. If your not bothered by riding in old out dated buses than shouldn't be an issue. read more

Just an FYI, Hg bus shut down do this is now the other option. Hve not taken them in a long time but their waiting area and buses seem cleaner, a lot cleaner than how I remember read more

Focus Travel Bus - Buses Near Me - Philadelphia, Pennsylvania

Avoid at all costs. Take Megabus or Boltbus if you can. I take the bus back and forth from New York every week and this is my bus of last resort. They overbook all buses, so you may be left in the cold with no way to get where you need to go. If there is another bus, they may lie about its time to keep you there and from giving you a refund. Moreover, the buses are old, smelly, and probably safety hazards. They've been shut down numerous times over the years for safety violations by the authorities, but keep popping back up under different LLCs, usually owned by the previous operators cousin/brother/uncle. My last experience taking this bus, the driver and a passenger got in a loud argument in Chinese, resulting in his yelling "get the f*ck off my bus" and kicking her off. I can't imagine another bus operator allowing a bus driver to do this. read more

They are the worst ever. They destroy the whole trip mood. Rude and impolite drivers, unprofessional staff and the bus is wiggly . I HATE it read more

Focus Travel Bus - Buses Near Me - Philadelphia, Pennsylvania

The address here is correct; couldn't find it on Google maps, but there's an unmissable building for Focus Travel Agency on the east side of the street, across from the parking garage. I bought my ticket from gotobus.com, which had a confirmation number I needed to bring inside to receive my ticket to board. When I got here, I saw a sign that they added a 6:30am line every day. I got here at 6:15 for a 7am bus and don't think it's still scheduled. Boarding the bus is arranged only by proximity to the entrance (i.e. everyone mobs the bus as soon as the doors open); stand further north. The seats aren't hellish, but they're firm. I managed to get on the bus but it's conceivable they oversell. What it's like later in the day, I don't know, but showing up early - like 30+ minutes - makes sense. Only one potential passenger got turned away but she showed up at 7:01 and the bus was full and she hadn't already purchased a ticket. read more

After taking the bus into Philly it was time to head back into Manhattan. I already bought my ticket online for the 8pm and it was 7:40pm when the bus left the station. I was lucky enough to make it at 7:40 as I was the last to get on. I would suggest you arrive at least a half hour before the departure time. read more

It's smelly. It's dirty. It's convenient. I dont use mega/boltbus because you have to choose a time to depart. With the Chinatown bus, you just show up with your ticket whenever you're ready. For me that makes everything worth it. People with high standards stay away. If you just want to get there, take this ride. read more

I had a horrible experience with the Focus Bus travel company. My wife and I arrived 6 minutes before departure time and was told that the bus was full. I had bought my ticket over a week in advance and showed up before my departure time. It is extremely unfair that people who buy tickets at the window then and there are prioritized over ones who've bought their ticket in advance. These tickets were purchased in advance because plans and arrangements were made accordingly based on arrival and departure times. It's unfortunate that my wife who is 7 months pregnant had to deal with the stress of unprofessionalism and attitude from a lady at their ticket window when asking for an accurate departure time. Both of the drivers with their unapproachable demeanors weren't help either. When asked the 1st driver said we had to arrive a half hour before departure time whereas the lady at the window stated 15 minutes before. Very misleading and definitively inaccurate. The second driver demanded that we show him a small square paper that was given to us at the desk. I had first showed him my email which clearly states that it was an E ticket. Though it wasn't for the bus currently departing, from my experience all bus company's deal with people who were late or on standby for the next available bus. Had Focus Bus travel been more organized and have a log of people's names or a number system of those who've purchased tickets prior, and have the people who are late or are purchasing on the spot wait on the side in regards to those who made prior cash arrangements with the company similar to Greyhound or Megabus. It is a complete scam to fill their busses and operate on a first come first serve basis not in order of payment. Nowhere on their agreement or website does it say first come first serve. Their departure area isn't the safest either. We are from New York so we're used to homeless and random stuff that happens within the vicinity, but it does not excuse this bus company or their employees to not be mindful of people's personal items and luggage to be left unattended in the open in a sketchy area. There were more than enough workers inside, someone could have stood securing the luggage for 15 minutes. it is completely unfair to my wife and I who scheduled appointments for her pregnancy according to our arrival time. We planned suitably and even prepared against heavy traffic giving us and hour and a half to spare just in case. Had we came late to our scheduled bus departure it would be understandable that we would have to make arrangements for the next bus but we were there 6 minutes before our departure time. So if they are boarding 15 minutes before departure time there was only a 9 minute window that we weren't present for. And the bus we departed on started boarding 10 minutes before and had left 4 minutes late because the driver was conversing with a staff member, someone who should have made himself useful to the paying customers and could have been securing patrons luggage. I will never use Focus Bus Travel again and will be imperatively recommending against it. read more

Same ol gross late slow Chinatown bus. Toxic bathroom, air condition hardly works, but the temperature is perfect for breeding germs. Drivers are rude and love to stop for lunch grabs along the way. $12 isn't worth the upcoming medical bills I'll endure for whatever I catch on this bus. read more

Nearly forgot to update! So gotobus emailed me back saying that the jokes who run Focus Travels said the bus left on time and gave me a free ticket thinking that would make up for the shitty service I unjustly received. I promise you I will be using that ticket on you Focus Travels, just so I can catch them in the act again. AND I also intend to make sure several times, maybe even recording it that Focus Travels say exactly what it means to say. But in the mean time, gotobus has told me Focus is supposed to be watched closer on their end. I hope other people complain because when I use that free ticket again, if I'm even given the slightest chance to complain again, I most certainly will take it. read more

This is the worst travel experience I've ever had. I purchased a ticket for 11 am. I got there 15 Mins early to find the bus full. They said then we had to get on the 1130. That bus didn't leave until after 12. Unorganized and messy is how I would describe their whole operation. If I could give 0 stars I would. read more

You know who I don't like? People who leave one-star reviews. OK, so the waiter forgot your side of basil aioli and the lighting was "meh" and they ran out of your favorite craft microbrew. Get the f**k over it. Did you eat your lamb sliders and actually kind of enjoy them? That's what I thought. Go on and give that gastropub another star or two you jackass. I saw you light up a little bit when you saw they had duck fat fries. But today, I have to be one of those people, and the reason is Focus Travel. I've been making random forays into New York since moving to the East Coast over a year ago. I've tried all the "economy" bus lines -- Focus, Cash World Tours, Yo! Bus, Megabus, probably Bolt at some point. They all have one thing in common: they suck. The Yo! Bus was my favorite for a while because it had a nice balance between the bottom-dollar cheapness of Focus and the illusion of luxury that is Megabus, but then it stopped being a thing. On my last trip to NYC I guess I forgot how truly awful Focus is, so I talked my boyfriend into meeting me in Chinatown and hopping onto one of those classically shady, unmarked white buses. The ride would have been fine except for the loud-mouthed, day-drinking South Philly brohams who seemed only capable of talking about titties and Percocet for two hours. (You get some riff raff on a $12 bus ride, go figure.) But overall, it was fine, whatever. The ride home was another story. First we stopped at the office in NYC to pick up the tickets we bought online (for some reason you have to get a paper ticket even if you pay online, what?) The first person we talked to apparently didn't know English, so we were waved on to to the next window. That person started speaking Chinese to my clearly Caucasian boyfriend, and once he got a good kick out of that, switched to impeccable English. Ha, funny! When we stepped onto the bus I think we both micro-fainted for a second. It smelled like a giant unwashed armpit that had been slathered in barbecue sauce and left to putrefy. The seats were full of trash -- bottles, cans, gum wrappers, dirty napkins, fast food containers. What little trash made it into the actual trash bags wasn't taken out either. I've been on a lot of uncomfortable bus rides, but this was truly revolting. I breathed through my t-shirt until I got used to the smell, and then tried to sleep the rest of the way, making as little contact with anything on the bus as humanly possible. At best, Focus Travel is a serviceable, no-frills way of getting from point A to point B. I've had a few rides where I was almost by myself, and the bus was relatively clean, and I guess I was like... sort of satisfied. But more often than not, the bus is just a mess and so are the people on it. In its defense I will also say that it is usually on time (which can't be said for its competitors, ahem MEGABUS) but no matter how cheap your service is, I would expect the bus to at least be sanitary. I don't need wifi or leather seats or a second-run Disney movie, but please at least take out the f***ing trash. read more

They sell more tickets than they have space so by the time I got to the station 15 minutes early the bus was already filled, shut the doors and left. The attendant was super rude about it. Would literally use any other bus service next time. read more

Try to avoid this bus as you can ! It's dirty, don't have outlet and wifi. Some of the bus don't even have air condition in the summer . The agents are rude! Last time I went it was a Sunday, I suppose to get on the 5 pm bus and get to philly by 7 pm , however I didn't get on the bus until 6:30 and didn't get philly until 10 pm ! It's ridiculous , the bus broke down on the highway and we stopped at a shopping center for another bus to come , which took them forever ! Please try to avoid it ! read more

Focus Travel Bus - Waiting for another bus to come which took forever - Buses Near Me - Philadelphia, Pennsylvania

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Total shit, lousy customer service. Just garbage. Its a low budget mom and pop just pure crap. Its busy enough but shit on a biscuit they suck. If they want to make it better they have to find customer service people that have an actual iq read more

Holy Crap! Prepare for a journey into communist China circa 1962! You will be shoved, told you are wrong, ignored, laughed to your face, and screamed at. You will be put into an over booked bus, and then have the pleasure of relaxing to the rattling sounds of machinery obviously built in one of the people's factories. Not since Mao's Million Mile March has a trip been so grueling and perilous. Beware of the women behind the counter. I'm convinced that they gave me a ticket for a one way trip to a forced labor camp. read more

Their service- Wait what service? Does such a thing exist for them? Trick question? I think NOT! TERRIBLE. Just the worst ever.

If I could give no stars I would. The RUDEST people I have ever met. And liars. I arrived for my 10am bus from NYC to Philadelphia to find out it was full. I was told there would be another bus in 10 minutes. I asked twice, quite clearly if this was the 11am bus and was told no, it was an extra bus that was coming. After waiting in the cold for an hour the 11am bus came, there was a huge scramble to get on and several people were left without a seat again and had to wait for the next bus. Bus was filthy and smelt of urine. To top it off, my bus back from Philly left 30 mins late because it wasn't full at the scheduled departure time. No communication, no apology. Driver talking on cell phone while driving (no hands free)... Total Cowboys. Just because something is cheap doesn't mean the service should be this bad. read more

The price for the round trip is good with $20.00. However, the service is very bad. I asked the cashier is the next bus will be depart at 5:00pm. The guy didn't reply to me at all, he turned around. How's so rude?! read more

This is the worst bus service I have ever taken - Never again. If I could give it 1/2 star to no star would be the best way to describe the bus service. I was returning from Baltimore to NY on Focus Travel bus. The worst decision I made was not checking out the reviews about Focus Travel bus before reserving a ticket. First off, I was returning from Baltimore to NY - My friend that I was visiting drove around looking for the bus stop and called to find exactly where an Asian woman answered who we could barely understand what she was saying. She told me the bus left already and the next bus would be 9pm. How was that possible since we arrived 15 minutes early driving around . We finally found the bus location 5423 0 O'Donnell it was a muddy parking lot where others where in sitting in their car waiting for the 6pm bus . The bus was late. When it arrived it already had passengers on it. Second, The bus smell horrible a mixture of feet and urine The bathroom just as bad. The bus made 3 stops before arriving in NY which made the trip excruciating. People talking loud on the phone or playing music . Third, because it was raining outside the inside of the bus certain spots was leaking. I am so happy that I did not sit in that area. Fourth, did not stop at the location advertised on the website it was to stop on 31st & 8th Avenue. It stop at 29th & 5th. Fifth, the bus rode bumpy as if something was broken. It felt dangerous! Seriously, don't do it to yourself. I will stick with Bolt Bus - it is a long walk to 33rdSt between 10th & 11th but the bus is clean the bathroom decent and the driver will ask passengers to turn down the music if it is disturbing others. . read more

I bought a ticket to leave at 8 pm but they waited for the bus be completely full, so we left at 8:35. Also we stopped at a gas station and spent more 15 minutes. Also, the bus driver definitely didn't know how to drive, that was a crazy trip. The bus was really warm, I don't know why, I had to take my boots off because I was sweating. Bad experience! read more

These buses are dirty.The bathrooms are dirty.The bathrooms at the bus stations are extra dirty.No air on the bus.Front window on bus is cracked.I'm reporting them to better buisness bureau read more

Took a bus tonight following the Roots concert which was also almost my last day of life. Got on a bus at 10pm young black driver almost 2 hours later still in PA. The driver was lost clearly, almost killed some pedestrians and turned an exit corner at 60+ mph w/ a full tilt on the bus. The police was called everyone got off the bus, driver taken away in cuffs for suspected DUI and us....Stranded. Thank God for the police officers who stayed w/ us in west bum PA. Half group take to an a booked hotel, the other half of us did what New Yorkers do. Call a car service. Never again. read more

Worst bus ride EVER. Bus heat was broken so it was about 90 degrees in the bus as the hot haired was blasting on our faces, people were screaming to turn the heat off while driver didn't seam to care at all or understand us. Bus made three extra stops to pick up friends and took about 2 hours more than it was supposed to. Seats were dirty. Overall experience is god awful, wouldn't wish this bus ride on my worst enemy. Do yourself a favor, spend a bit more money and go with megabus, the train or even walk there, anything is better than this. read more

I'm on the bus right and I'm breathing through my winter jacket. It smells like complete ish!! Dirty diaper grossness. This bus isn't even the cheapest ( Bolt $9) and it smells like straight human feces from the front of the bus to the back!! NEVER AGAIN. This needs to get shut down like the Fung Wah did!! read more

Consistently packed, dirty, and late. Cheap $12 ride from Philly to nyc but not worth putting yourself through something like this. Rude workers don't help. read more

Shady shady business! Avoid this bus at all costs. They sell more tickets than seats, so buses are overbooked. So you might buy a 8am ticket, but have to wait and wait - an hour, several hours, for the next bus because there are not enough seats. They DON'T guarantee a time regardless of what your ticket says. They refuse any refunds. Buses not clean or as nice as other companies. Really bad customer service and attitudes. Save yourself from dealing with this bus line. Spend an extra few dollars and go with Greyhound, or another bus line! read more

The tickets are cheap but the driver are reckless. The bus is old and they say will provide wifi and outlet which they don't work . Is better to pay an extra money and be safe. read more

WARNING!!!!! DO NOT USE THIS BUS COMPANY!!! NEAR DEATH EXPERIENCE!!! Last night I was going home from Philly to NYC and I kid you not, the driver of the bus almost killed everyone on the bus with his erratic driving, and probable drugged up status. He drove so crazily that three times he nearly drove into a wall or post, and the last time, everyone thought we would die because the bus nearly tipped over!!! All the passengers forced the driver to stop, we all got off the bus at the side of the highway and called the police. It turns out this was the driver's FIRST time driving a bus and he was obviously taken by the police for suspicion of DUI. Everyone on the bus was stranded, the cops took some people to the nearest train station, mind you this was already 1 am! I luckily had someone to call to come pick me up and take me back to Philly where I am now wasting my time and trying to figure out how to get home after almost being in a major accident last night and getting scared to death! How can a bus company accept such drivers for their bused is beyond me. I TRULY DO NOT RECOMMEND THIS BUS COMPANY, IT'S NOT SAFE!!!!! read more

Focus Travel Bus - This is how close we got to almost crashing for the fourth time on the Focus Travel bus from Philly to NYC. Cops already there helping us. - Buses Near Me - Philadelphia, Pennsylvania