My family has used Burns for over 50 years. The new owners have seriously let our family down. They…read moresaid that they could handle everything, including having the casket set for the service. I thought that meant that they would actually handle it, but instead, literally got people off the street to carry my mom to her final resting place. Had I known that they couldn't do it (as they said they are a very small company), I would have selected the people myself! Then, they allowed the picture that I took to be freely copied from their website without my permission. When I confronted them, all they would say is we are sorry, we are small....no offer for any kind of refund or anything. And, they required payment before the service would happen, without any discussion of how payment would work. DO NOT USE BURNS, if you want a caring service for your loved ones!

The staff was very helpful and we appreciated them guiding us every step of the way. They are also…read morethe least expensive compared to other funeral homes in the area.

They made an excruciating event in our lives bearable. Thank you for all that you did to help us…read morethrough this time.

From the owner: At Mountain View-Colonial DeWitt Cremations & Funeral Services, we pride ourselves on serving…read morefamilies in Walla Walla Valley and the surrounding areas with dignity, respect, and compassion. Mountain View-Colonial DeWitt includes an on-site crematory to ensure your loved one stays with our team of cremation specialists throughout the entire cremation process. Our staff is experienced in a variety of funeral services and can help you celebrate your loved one no matter your religion, culture, or budget.

One star only because zero isn't an option…read more If I receive a return call or see meaningful action on the services we've already paid for, I will gladly update this review. Until then, more than six months after my father's passing, his grave is still marked with a temporary paper marker. My parents prepaid for my father's military headstone in the late 1990s. After my father passed away in January, my mother also paid in March to upgrade their shared marble marker with a different vase style. Despite repeated follow-ups, the headstone remains uninstalled. Each time we've called or visited the office to ask for an update, we've been given conflicting information and promises that have not been fulfilled. Rather than receiving honest communication or realistic timelines, we've been left with more questions than answers. To make matters worse, last summer my father paid approximately $700 to have the engraving on his parents' headstone repainted. The paint washed away within two weeks. We were told a new vendor had been hired and that the work would be corrected promptly. Nearly a year later, that repair still has not been completed. This isn't about asking for anything extra. We're simply asking the cemetery to fulfill the commitments that were paid for years ago and to complete the work that has already been purchased. Grieving families should never have to repeatedly chase a cemetery for updates, accountability, or basic follow-through. The lack of communication, urgency, and compassion has been deeply disappointing. It is especially unfortunate because families in Sunnyside no alternatives for cemetery services. We sincerely hope this review results in someone taking responsibility, communicating honestly, and completing the memorials and repairs our family has already paid for.

Over a year after services paid for, work still not performed…read more Was humiliated and belittled by office staff when calling about problem. It appears numerous other complaints and a news article published is also getting no results on this corrupt outfit. This company seriously needs to be investigated and its staff replaced with a competant staff.

I dealt with Burns Mortuary from a distance. After my brother passed in Richland WA, the day before…read moreThanksgiving, his caregiver called Burns Mortuary, who is from my brother's home town of Hermiston OR. Ken took care of all the details and whenever I call with a question or concern, Ken answers and takes care of me right away. He's very professional and kind. His bill was reasonable and he was always available, even when I called a year later for a copy of the death certificate he sent me a copy through email and snail mail immediately.

I would like to thank the Director and owner, Blaze Titus, and his staff for all the help they…read moregave me in getting my brother's remains taken care of. They were thoroughly committed and sympathetic with my situation and personally took care of my needs... going well above and beyond what was "required" of them. It definitely was not a "one size fits all" experience. I am so thankful. I would recommend their establishment and services to anyone who is burying a loved one, rather it be a cremation, which was my experience, or an in-ground burial. Jennifer Moore April 12, 2024

There was a dispute in the family of Mss. T and Blaze was holding on to Ashes until things are…read morestraightened out who had rights to them. Miss T review below isn't telling the hold store. I met Blaze and his wife are very nice and very caring for our difficult times. I want to thank them for making a difficult decision the right one.

I am moved to share that recently I was invited to sit in on funeral arrangements for a friend…read morewhos' spouse suddenly passed away. My overall observation in quality of care and attention to details surpassed my expectations. Staff members attending to arrangements at Einans FH were funeral directors' Blanche Barajas and Funeral director/ manager, Sarah Smith. Together they supported a seamless, and impeccable level of care. All the while delivering with compassion and highly detailed service. Folks are in excellent hands with the staff at Einans Funeral Home.

They are very kind and helpful. I appreciate all they did. They make a very difficult time a little…read moreeasier. This is also a very beautiful resting place for our loved ones