Dr. Fong is incredibly thorough. He provides a very comprehensive exam, taking the time to explain what tests he's conducting, why he's doing them, and how to interpret the results. He's also very thorough at going through what's covered and not covered by insurance so you can make an informed decision. His staff are also very kind, attentive, and responsive. read more

The best eye doctor I've ever had. My wife was using Richmond vision center, but after one visit this is our family ophthalmologist. Amazing staff- helpful and polite! Good prices, no fancy frames. I recommend! read more

Unsure if it's just me but I tried to visit this place after getting a local eye exam and needed to purchase some frames. They made me feel so awkward the two times I entered into the place I left. Walked a few blocks down and bought some frames from Richmond Vision where ALL staff was friendly and welcoming. read more

Dr Fong is excellent- thorough, considerate, and just a great doctor. He went over my coverage with me to make sure I knew up front what the cost would be for a glasses exam versus a contact lens fitting. He examined my eyes very thoroughly with several different methods- I don't think I've ever had a more comprehensive optometry appointment in my life. He's a very knowledgeable doctor with a patient disposition- happy to answer all of my questions. Would absolutely recommend Dr Fong! read more

Dr Fong is by far the best optometrist I've seen in my 20 years of adulting. It's true his office is upstairs from the glasses shop, but the stairs are clean and well lighted. There is no air conditioning, but this is SF - most places don't have air conditioning. Dr Fong has the very latest equipment and is extremely thorough. Because he has the latest equipment, he can measure your eye pressure without using the old-fashioned machine that blows a puff of air in your eye. He's also very patient and he is as chatty as his patient wants. I am a talker, and he always remembers to ask about my kids and our recent travels and such. My partner doesn't like to chat, so they don't have as chatty a visit. He was super patient with my kids. Really, he's everything you could ask for in an optometrist. He is open til 6, and has Saturday appointments as well. If you are using vision insurance, it usually covers the glasses exam sometimes with a copay. The contacts exam often has an extra copay. His front office will show you the printout for your policy with all the coverage if you ask since they run your insurance right before your visit. Oh! And if you are very nearsighted (I think at least -10.0 in glasses), most VSP plans will cover a year's worth of free contacts! The optometrist needs to submit paperwork showing medical necessity. I've had the same prescription and VSP for years, but my previous doctors didn't ever mention that I could get several hundred dollars of contacts paid by VSP. Thanks, Dr Fong! read more

Dr. Jimmy Fong is a fantastic optometrist! I've been going to him for almost two decades! Well, minus the years where I was away at school in another far away city or state. I came to Dr. Fong even when I lived in the East Bay, and now when I don't live in the Richmond District anymore. What draws me to Dr. Fong's practice is that he is very thorough with his eye exams and uses updated equipment. I've seen other optometrists and they aren't as detail-oriented or are sloppier/quicker with their exams. Dr. Fong is always very patient and will take his time to answer all your questions. He is very personable and knowledgeable, and all of his staff members are friendly and helpful. Dr. Fong is also open every other Saturday, which makes it easy for those of us who work and can't take much time off during the work week. Dr. Fong also carries some higher-end glasses, too. Definitely recommend! read more

Dr. Jimmy Fong has been my eye doctor for 10 years now and has done an excellent job. This guy is a professional! Got me started on CRT lenses, now i can see better than 20/20. Its pretty amazing. read more

I've been going here for 8 years. love the place. I always get great service and trust Dr. Fong.

Jimmy has been my eye doctor for the past 17 years. He's very professional and advised me well on options for allowing me to see. I use contacts and eye glasses. I would recommend him highly. Ivan read more

The doctor is very experienced and knowledgeable, I always learned something useful after each visit, and felt much better about my vision correction. Highly recommended! read more

This man is brilliant. I now live in Pittsburg, CA and still see him. Definitely worth the trip. Thorough, professional, knowledgeable. Good man. read more

My family has been going to Dr Fong for over 20 years. He is always very thorough and explains what he is doing. His staff are friendly and multilingual. His location is convenient on Geary St with metered parking in front and free parking a few blocks away. read more

Dr. Fong is wonderful. Sheila is wonderful. Knowledgeable staff. Great service. Someone should post a pic of the office. It looks so professional and clean. Rows of glasses left and right for anyone to try on! read more

Dr. Fong has been my optometrist for almost ten years. He's the best optometrist I've ever had, and I've always had good optometrists. He very professional and thorough. I'm one of those annoying patients that asks millions of questions. He answers all of my questions and in great detail. Not just enough to shut me up. You can tell he knows his stuff and he enjoys what he's doing. The office is immaculate and they are always very punctual. I think that other reviewer must have clicked on the wrong doctor. There is another optometrist named Fong in S.F. read more

Dr. Fong and staff are wonderful! My husband who works in SF suggested I go to "his doctor" after having not so good experiences with KP. We live in Napa and the thought of driving to SF to see an eye doctor seemed ridiculous, well so happy I did. Dr. Fong is thorough in the exam, he explained what he was doing and why. He answers your questions and doesn't seemed bothered by them you don't feel rushed. My mother has Macular degeneration Dr. Fong checked my eyes for this and showed me what they looked like right now and also comparisons of eyes that have the condition. During the exam he is really good at helping you find what is best for your vision needs explaining things in layman's terms. After exam Staff is helpful, Nice they help you find glasses that fit your needs not pushy or over selling on products. My glasses where ready in less then a week!! Over all experience was refreshing, glad to know there are health professionals that really do care. read more

he gave me trial contact lens that expired in 2004 and assured me they'd be okay. i was a little weirded out by a professional doctor giving me expired stuff, but made the mistake of trusting him. i didn't have reasonable alternatives at the time. one of the lens broke apart into three or four pieces in my eye while i was riding back up to the city via 101. i made it home okay, but couldn't see well out of my right eye. the pain was distracting as well. i told him what happened the next day, and asked him to look for pieces of contact that could still be in my eye. he found a scratch on my cornea. no apologies or concern from dr. fong. nuff said. read more

I got my contact lens thru this doctor a few years back and I will NEVER return. Do not let the nice looking store fool you.

Instead of driving all the way over the Chinatown to have my vision results updated, I chose this location since the practice was just a few blocks away from my house. As I walked in, there were many glasses that were nicely displayed against the walls and it made it very welcoming. The front staff were polite upon check-in but there was another staff who had a to-go box of fried rice right in front of her. Not something i would typically see at a clinic where a staff would have their food in front of them when a patient is checking in. After filling out my paperwork, I waited for about 5-10 minutes until Jimmy Fong had called me in. So all the testing was not done in the back, instead you'd have to walk out, go to the next door, and take the stairs up to a very dark area with a few rooms. Perhaps it's just me but I was not comfortable going up those steps in such a dark area with awful lighting. I was placed in the examination room where there was poor ventilation (a huge fan placed on the floor was used to ventilate) and it was so stuffy. When I had mentioned who my current optometrist was and about how I had visited him twice to ensure I had the correct fitting prescription, Jimmy asked for the name. After i had provided the name, he chuckled and stated "well that's because 'so n so' doesn't administer these kind of tests" (in a condescending way). I thought that was very unprofessional. Mind you, my current optometrist has been seeing my entire family for over 35 years. The end result....still the same result as what my current optometrist has been telling me. Jimmy began conducting all these tests where i was left clueless as to what he was doing. It was test after test and never even explained what everything entailed. As a clinician myself, I would briefly explain about what the test does just so the patient is aware of what's going on. Yeah, sure maybe because he's been a clinician himself for X amount of years but as for best practice, you don't just leave your patient hanging/wondering. However the whole appointment was nothing but "come out here, sit here, look here, face here, turn here." There wasn't a time during the appointment where he would try to establish a good rapport with you. So don't even bother trying to start a conversation. To conclude this, I initially thought I would be covered for the vision examination. I scheduled an appointment for a REGULAR vision exam and not a plethora of tests that you didn't even go over. I ended up having to pay out of my pocket for the examination when my vision insurance was supposed to cover it. I've been meaning to call the insurance to see why it wasn't covered but I didn't want to bother wasting my time to get my $90.00 back from the clinic. After reviewing the insurance plan with my husband,. we both thought it was a little shady for collecting my money when I was insured. Well, i guess it's time for a new optometrist! read more

I've been going to Dr. Fong for over 10 years now. During this time I have moved out of San Francisco to south bay, but still continue to drive into the city to see him -- that's how good he is. He is very thorough, professional and knowledgeable. A very good doctor. read more

Been going to Jimmy for 20 years and never had a bad experience. Jimmy and staff are true professionals in every sense of the word. I would highly recommend him to anyone needing his services. read more

I came to Jimmy Fong with the recommendation from a colleague. I got to the appointment 15 mins early knowing I would have a lot of paperwork to fill out. The staff came back from lunch late, so my appointment was not on time. Secondly, when calling to make this appointment, I had the staff look into my insurance and I asked how much would I be paying at the appointment and he said nothing, everything will be covered. Sweet! They had a reminder call the day prior to the appointment and once again, they verified I would not be paying anything out of pocket. After filing out all my paperwork, I had to go around the building and upstairs to get my eyes examined. He has a lot of the latest technology and ran a lot of tests on my eyes. He dilated my eyes at the end of the appointment and as I was getting ready to leave, his staff says I owe $60 for the appointment. Sounds a little shady to me, because shouldn't I pay prior to my appointment? Secondly, it's a little late for me to argue these charges as I have already completed my appointment. Finally, Dr. Fong goes and prints out my insurance and shows that my copay is up to $60. Hello?!?! I can't read the paper as you have already dilated my eyes! How is your staff going to tell me on 2 occasions that my appointment would be fully covered? Since I was pretty blind after that appointment, I just paid the $60 and I would never go back to his office. I warn others as well to look into other optometrists before coming here! read more

I saw Dr. Fong for 3-4 years in the past and do not anymore for good reasons. He was my annual eye check-up go-to doctor and each year i visited, the office felt cold and unfriendly and Dr. Fong himself came off as very shady, like he had something to hide. Then on my last visit there I asked about the eyedrops he wanted to put in my eyes because I like to know what my doctors are doing to me, I'm not the kind of guy who just lets someone put somethign in my eye w/o explanation, don't matter if he is a doctor. The least he could have done was simply explain to me that the drops were to open my pupil so that he could more effectively search the inside of my eye for any diseases or else like, like I later learned, but instead he got all angry and actually started cussing! Hard to believe for a doctor right!? Look, if you want a doctor who has some ounce of interpersonal skills, don't see this guy, just my suggestion. Anothing thing, isn't it a little suspicious that the reviews are split so dramatically? and all the 5 stars are very general while the 1 stars actually sound like they're written by people not incentivized to say good ...just saying. read more